I hesitantly give three stars as most of my experience has been walking in after ordering on the app, picking up and leaving. I usually get iced coffee with nothing in it and they get it right, mostly. Everyone seems nice enough and apologetic when, not if, they mess up my order. There is a noticeable difference when the manger is there. I do notice that this location, and probably others, are not as interested in taking orders as they want you to place orders at the gigantic digital kiosks or online. read more

False advertising unprofessional staff. Refused to honor prices clearly posted on menu sign. When questioned as to why, they refused service rather than honor what was posted. Epic fail! When I asked to speak to a manager, the employee they said they were the manager. Save your money for a business that still understands how to treat people read more

this place is terrible, and the employees are so unprofessional and have terrible attitudes. employees talk about other customers after they have left, yelling and making a scene laughing while other customers are in the store. I have received HORRIBLE food multiple times and the service is AWFUL read more

If you go after 8pm this Mcdonalds is the worst, they never have apple pies, they give you half the order of fries you ordered and they have the worst attitude. Go before dark and you might have a better experience. read more

Their food is good, the service is as best as can be & I would like to shout out one drive thru driver, I don't know his name but we call him our friend (sometimes he questions why we didn't get a lot of food which is funny) read more

If I could do 0 I would, gave my coupon to another person then said I couldn't use it again. Then tried to make me pay for another order 30$ more. The attitude was ridiculous man I've worked food service almost 5 years it's McDonald's...... then the manager comes and she has an attitude said she couldn't do it (yes she could bc I got my coupon) then I had to retake me entire worker (got cut off after every item) then the employees gave me the wrong change said "oh my god let me get my manager again". Why did she leave in the 1st place. Idk how you have a worst experience getting fast food but this was terrible. Door dashers always complain bc they take forever and give wrong stuff. 1.5 stars is being generous. Should replace it with something else read more

Food is amazing but the tea sucks service is kinda slow and ambiance idk Ronald mc donald is hot Btw don't mix sweet and unsweetened mc Donalds..thats what makes it suck,fix ur ice cream machine read more

Just wanted to shout out for the lady at the drive-through. Her name is Carla. She is always polite and has such a sweet voice. When you drive up to pay, she greets you with a smile and a kind word. She is a very valuable employee! read more

i always come here, they barely ever mess up your order. one thing, the staff are not that friendly. but great mcdonald's and i definitely recommend if you want a mcdonald's that won't mess up your order and their ice cream machine is never broken. read more

McDonald's - Cheeseburger - Coffee & Tea Near Me - Matthews, North Carolina

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It is absolutely ridiculous not to give people what they pay for or offer an apology when customers bring it to your attention that you left something out of the bag. I understand businesses are short staffed but train the staff that you have to have a friendly demeanor and make sure the customers are satisfied. I would rather wait longer in the drive-thru or mobile pickup area to make sure my order was accurate. read more

On January 4th I placed an order at the drive thru. They must time them so he asked if I would pull forward. The car in front of me looked like their order was messed up so they went back in to get their order right. Sat there for ten minutes and called and said I'm waiting on the drive thru and four cars behind me have all gotten their food. The employee said she did not see me that she is working the drive thru and O told her I am in the black car and pulled up where he told me to pull up. She still said she could not see me so I said that's fine- I will come in and get a refund. I commend the people for working but I will not be back. I think the owners or managers time the drive thru and by doing so they showed my order was already picked up. Never been a fan of McDonalds but they were near my dry cleaners and was in a hurry. Don't waste your time. read more

Clean restaurant with helpful efficient staff. Can you ask for any more? Food is McDonalds. All the same menu. Don't expect much you don't be disappointed. It's McDonalds. There were a lot of employees so chances are your wait time is manageable. But remember it's McDonalds so again, let's not expect too much. There was an inside indoor play area for the kids, which is nice that there entire dining room doesn't have to hear all the fun tones the kiddos released as they enjoyed playing there. I left one star off because there is NO hot water in the bathroom to wash your hands. Also the hook on the door of the bathroom was missing so there is no where to place a handbag while in ladies room . That was a challenge figuring out how to keep your bag off the floor. read more

Omg now I know this is a fast food place but come on. I think it might be my last time at McD. I walked in and the lady said are you looking to order? How nice I thought, Yes, I said. She then pointed at the kiosk and said there. It took me twice as long to figure it out and waited for my order.then I get it and ask for ketchup. The young man said hold on. I wait and wait, while my order gets cold. He come back and says'Oh yea, ketchup, then leaves again. then he come back and say" we are out of Ketchup, not sure why, but we are and walks away. so I said I would like to see a manager, he walks tells someone she gives me a look, eye roll and no one every comes. So I step into there place as this whole 5 minute order is not like 20 minutes. Finally I get a look like, what are you doing back here. I said I am still waiting for ketchup.The give me this look, walk over to the refrigerator pull out one and toss it as me. Man, I know customer service is dead, but you are giving bad service a good name. Plus all this and I ordered it and paid for it myself. Shame on you. read more

Today I was talked to super rudely bu the mcdonalds manager. I believe who ever they have in charge should be able to set the example of how to treat customers and today I was talked to poorly. read more

Well staffed. Getting pricy about like everywhere. Cant stand there lettuce that shreaded mess end up everywhere and they stopped carrying the coke icee. But the kept those nasty tasting flavors. read more

McDonald's has their fast-food formula down pat and this location is no exception. I do appreciate that on the rare occasion I find myself in this location, everything is clean.... the employees are nice and the food is.... what is expected. I have noticed on my drives to the office that the drive-thru is usually very busyand non stop.... even at 6:30 in the morning. I guess it's easier to stop at the golden arches on the way to work to get your caffeine fix. I spend so much time in my car as is so a 30 second walk to the building is my preferred choice if I am going to take out. It is pretty satisfying to see people still in line to put their order in the drive thru when I can breeze in, get my food, and drive away... read more

The managers are very friendly love going through the drive thru and seeing them. They make me laugh every time!

This was my go to McDonald's. Not because they are great, but they had Nigel! He has gone and the whole store has gone to hell in a hand basket. The female mgt staff are beyond rude. They run out of the basic items constantly. How hard is it to increase your order next time? Employees are much sweeter when the female managers are not there! This McDonald's biggest problem. read more

Has just gotten ridiculous. Every single time the order is wrong. Is bad enough that they even have signs up about how they are going to make you jump through hoops to maybe fix the order if you bring it back immediately after driving all the way home. This trip as usual no one at the register only way to order is through the kiosk which has not paper in it so no receipt (as usual). And while I wait my 20 minutes out front without seeing the employees you can hear one of them (assuming the manger) screaming bloody murder at the employees the entire time, I finally got my order which was repeated back to me Double Bacon Quterpounder with Cheese large fry. I usualy check when I get in the car, but was raining so stupidly just went home. As usually the fries were bone cold (even the few eaten in the parking lot). And when I open the burger box at the house of course had no bacon and despite being in a double quarter pounder box and pretty sure they patties for a double cheese burger instead. It is just beyond the point of absurd at this point. And yes I know I could eat Subway or Arby's as are equally close and most times I do because of this exact reason. read more

I've never had a real complaint about McDonalds food - ever. I've had your average mixups or missing purchases from my order - however the food is ALWAYS consistent. Burgers always have the same taste. Fries can be undercooked or under salted but they still have the same taste. I can without a doubt tell you that the food here tastes different. I've had two burgers taste off - fishlike. I've had chicken taste burger like and my friends taste unexplainable. Broken fridge/freezer - maybe. read more

This place is a garbage pit. Don't go there at night, food cold, order messed up, Sprite had no taste it was only soda water, took it back, idiot at the window said: don't know nothing about no drink , if you're going to hire somebody, at least make sure the went to school! Has a 96 inspection rating.shouldnt even be that.high been as low as91. read more

Terrible service and an even worse manager to deal with it. During this covid-19 ordeal it's hard to find a place open later. Me and my fiancé went there before she was called into her shift as a nurse at the hospital and the staff was awful. The kid taking payments at the drive through window walked away as we pulled up to the window to play with his phone. Once he came back, he didn't say a word to us, grab my credit card and walked away. When I mentioned to the manger what the kid did, she just okay and tried to move me along. I get McDonald's isn't known for their outstanding service but this deserves to be known about. read more

I have lived less than a mile from this McDonalds since it opened. We've probably averaged going there at least three times a week since it opened. Probably 90% of those times were drive-thru. The order is always correct, employees are courteous, and we always hope Nigel is working. My son always calls him "the nice man". Everyone is nice there, but he is special. The restaurant has always been kept clean on the inside. Can't remember ever having any problems with the service or restrooms or anything. read more

We live two miles away, and have patronized this place for 3 years. Over the past year we have seen everything, including food and service, decline. The Big Mac I ordered last Thursday was dry and old-tasting. My wife's bun seemed microwaved to excess. Today the milk shake machines were out of order (which seems to be all too common at other locations as well). On other recent occasions they've failed to put in the barbecue sauce that we ordered. And on top of that, they're frequently slow. These are just a few examples of the way it's sliding downhill. We're through! read more

Best McDonald's ever the staff was so nice and the food was great and are order was right and was fast.

Apparently, Some McDonalds changed from a good quality good tasting coffee to a one cup at a time instant brew. This McDonalds is one. Awful tasting, and they charge over $2 for the stuff. For a few cents more, I'll go to Dunkin. Even if this McDonalds sold their coffee for a dollar, like many do, I would not buy their instant made. Terrible. read more

This is the worst McDonald's ever! I will never visit this location again, although I live less than 2 miles away. I have been here several times to mediocre service and food, always hoping that they would get better. The last visit they were under construction and I walked in to see employees just sitting around in the dining area laughing and joking. When I got to the counter no one seemed to want to give me service. Finally one girl walks up to the counter and proceeds to take my order with no smile. I drive off eating barely warm fries and the driest burger on stale bread. I ended up just throwing it away. Did not have time to turn around and complain. Don't go to this location. The one on Indian Trail and Independence is 30 times better. This location is just awful. No wonder there are so many people over at Highway 55. read more

I had the worst experience at this Mcdonald's last night. The lady manager working the drive through told me she swiped my card and it wasn't working. I told her you have to use the chip (because I know my card is working) and she told me she tried 5 times and when I said I didn't have any other form of payment, she told me to come in and try myself . My boyfriend went in for me and said the second he put my card in the chip reader it worked perfectly. She proceeded to complain to my boyfriend that we were holding up the drive through line (when the card worked completly fine), and she wasn't wearing a mask around us or the food which led us to feel uncomfortable during this pandemic. She was rude when talking to us in the drive through window and hostile towards my boyfriend when he came in to swipe the card himself. I have had many terrible experiences with this lady manager but I have never witnessed this level of laziness, attitude, and lack of respect towards customers from any sort of resturaunt worker in awhile. Many of the workers at this Mcdonald's are excellent, I come here multiple times a week and know the staff pretty well. However, tonight I was extremely disappointed by how ill-mannered this manager was. On another note, there is a great male manager (I wish I knew his name) that always takes great care of us in the drive through and has the most positive attitude! He is efficient, always makes sure our food is fresh, and is super professional. I hope that in the future this Mcdonald's replaces this rude lady manager with someone who is more like the friendly male manager. read more

Dined in for the first time in a very long time. Food was even more mediocre than I remembered. To make it extra-special, they have the same song on a loop and it plays over and over and over. Better than the constant alarm of food buzzers being ignored I suppose. I think I scratched that itch for years if not forever with this visit. The calories are better spent elsewhere... read more

Different pricing than other McDonald's, coffee isn't $1 here. And add the cold burrito they served me without a smile, and it makes for an unpleasant experience. read more

Very much a typical McDs. My main concern was a real problem with flies inside and out. Makes me wonder how clean this place really is. Does Gordon Ramsay do chains? read more

This is truly the best McDonald's that I have ever to and I have been to hundreds of them. The new manager is named Philip and he is always there and always working. I told him that Ray Kroc would have been proud because he emulates the kind of managers he wanted in his stores. The food is always fast and good and it seems like all the employees are happy to be working there. I always enjoy my trip there to get my Big Mac fix. read more

It's McDonalds so your looking @ a 3 star cap regardless. Grabbed breakfast this morning & they botched my drive thru order. Have been here in past with no issues though. Drive thru service is key part of the "fast" food experience. read more

Terrible AGAIN! Every single time I decide to give it another chance they never fail to disappoint me. I live close by and McDonalds is my guilty please like once every couple of months. It would probably be more if these guys didn't SUCK so much. This time I asked that my fries be hot because they are ALWAYS cold so I didn't bother to check thinking surely they would get it right. WRONG, cold fries AGAIN and for extra fun I got a Big Mac with ONE hamburger patty. Make no mistake, these guys absolutely suck! read more

For the parents out there looking for a McDonald's on 485 with a playground. This one has a small one. Otherwise a typical McDs.

8:00 and they are not open? Workers inside walking around but doors are locked, no explanation. Health Deptartment rating 91% (from earlier visit). Probably need to eat somewhere else. read more

One of the worst McDonalds ever. This is one of the only fast food restaurants at this exit and we end up here on occasion out of desperate measures. Tonight was beyond terrible and we will not be back. They never have tea out. We waited over ten minutes for food (with no one else in line) and they forgot one sandwich, messed up another, and the fries were cold. They also have us broken cups. Workers acted like we were putting them out being here, and there was a more than two hours before they closed. DRIVE TO ANOTHER EXIT!! The people that ordered after us for to go order came back in to get several things fixed, and they had to wait over 10 minutes. Just terrible. read more

This is the best McDonald's ever! The service is great and employee (Nigel) is the absolute best. He always ensures that you are satisfied with every visit. read more

Food 2 stars. Positive attitude and service of regular drive thru guys..10 stars. The whole community loves them. Can't beat those $1 large drinks either! read more

This location can't ever get our order correct. Every time we come here I order 2 orders of hash browns and they either leave them out completely or they only give me one order. This is very annoying and it is stealing money. I do not appreciate it at all!! Such a let down! read more