Burgers were fresh, service was quick and sodas were cold! I can't speak to the other customer's experience but mine was good! Now I want another Big Mac! read more

Not well managed. Each time we drive-thru we get pulled over and often that leads to having an employee walk out only to bring us another pulled over customers order and we hand it back and wait even longer. Plus I can only imagine my order in some other guys car getting rummaged through before he realizes it's not his food and then they bring it to me after his hands have been all over it. Or we get left out there wondering if we got forgotten about and have to go in and ask where our food is. It doesn't matter if they are busy or slow and it doesn't matter how large or small your order is. When they are busy they pull the fries out of the fryer before they are done to try to speed things up. You end up with raw soggy fries. The employees always seem frustrated and confused. My last time there I simply ordered a medium refresher and they told me to pull over. They were not busy at the time. Go to another restaurant. read more

Zach was very rude. the ambiance was junk. the service has gone way down since my buddy was murdered in the dish washer. But mathew was great. read more

it was fucking mouldy just how I like it fuck you mc donalds would never come back to this establishment read more

Stopped there three different times in the Morning. At one time they were very busy, and the other times there were no more than 2-3 cars ahead of me. Each time I ordered a Steak and Bagel sandwich. Every single time they gave me a Bacon, Egg, and Cheese Bagel. read more

The food came fast, order was perfect and came quick, and the table i was at had a touchscreen light system that was fun to play with :3. People were really nice, and it was nice-looking. Fries almost burned my tongue though read more

The service at this establishment was absolutely fantastic. This is not just because of the remarkable ambiance but also the exquisite service by two of your employees. I believe their names were Caj and Tyler, they both made me feel like I belong here and really made me feel a personal connection to this restaurant. Thanks for always being here for my after practice snack! read more

Ordered two breakfast sandwiches and received one...It seems like this should not be possible with the double check system but oh well!

They were so sweet and food was fresh! We had to wait a little longer than normal this time and the kind worker gave me and my sister a free cookie for our wait. We will definitely be back to this McDonalds again. read more

terrible staff, terrible quality food, terrible hours. theres no reason this restaurant should not he 24hrs other than the fact its terrible! read more

Rushing through the line. Made us pay extra for a non meal even though we we requested a meal. Didn't give us our extra hash brown and gave us wrong sandwichs. They closed the drive thru window on our faces when we asked them to repeat our order. Most horrid McDonald's experience I've ever had. Oh. And horrible customer service! read more

I wasn't able to catch this employee's name, but I went through the drive-thru to pick up a mobile order & part of my order was out of stock. The team member at the window was super kind & accommodating. Absolutely made my day :) read more

Very good experience! We ate inside and used the electronic kiosk for table service. I've had experiences in the past at other McDonalds where it was like we were forgotten by the workers and our food took forever. Not the case here! All of the food came out fast, hot and correct. The workers are friendly and efficient. No complaints here. It was a good lunch. read more

I was there on 4 March 2024 around 7 pm dining in I seen and heard an older female behind the service area, I assume it was the manager, yelling very loudly at the employees. It was very unprofessional and should not be exhibited. Definite workplace harassment. Not sure I what to frequent an establishment that allows this type of behavior. read more

Very nice location. Fast friendly expedited service on grill orders too. Some McDonald's charge for xtra Big Mac sauce and this location doesn't. They were very busy when we went and we still got our food in record time! Food was placed nicely on our dine in tray too! Lisa the manager is really nice with her and her staff being very professional and courteous! read more

Something changed recently. Food used to be of typical quality for McDs. Last two times I've been there the food was terrible. Fries were greasy, cold, and not fully cooked. Sandwich was also cold. Will not go back there for some time. read more

Spent almost 60 dollars on food on 4/24/2021 around 6pm. Not only were the fries that i received cold, but i was missing several items. I understand mistakes happen, but when you take the phone off the hook and do not allow customers to come inside makes it very difficult to resolve my concern when i am already home with all of my kids and have the feeling that i was scammed. my order number was 1616 and the door dash driver told me that this establishment is way under staffed. I am about tired of McDonalds's period at this point. Spend all this money for this crappy service. Taking the phone off the hook does nothing but complicating things for everyone. read more

Says on the internet that they are open 24 hours and they have signs in front of the building that says they are open 24 hours and so I show up there around midnight and they are not open at midnight they told me to go to the other McDonald's across town read more

Employee at the second drive thru window where food is picked up was wearing dirty looking clothes and had a poor appearance. This made the food feel gross to eat. I threw it away! Won't go back! read more

The food is the same as it's always been, except it has gotten way too expensive for what it is. Don't take my kids there anymore.

The people at the drive thru don't know how to manage two lines fairly. The side I was on was lagging, and they kept taking orders from the outer side and nobody could pull up and out on our side because of them. When I finally got to the end to get my order, (mighty kids chicken nuggets with extra fries and a coke). I received 1 fry and it was cold as ice and I received an "extra small coke". Pretty sure the mighty kids come with just a regular small coke, and you used to get 2 small fries when you asked for an "extra small fry. Chicken nuggets were cold too. Won't be using this location again. read more

Went through the drive-thru and the service was fast and the people were friendly. I got exactly what I ordered, no problems, food was fresh. I would definitely come here again. read more

Update: - I tried the app again to give it another chance and it worked great. In fact it was much easier than the other options. Previous review: I'm really disappointed with two things: 1) service is the mobile app for ordering meals 2) how management handled the situation. 1) I used the new app which was a nice user experience on the phone. However I parked my car at curb pick up and after 20 minutes I never received my order. Little frustrated at my lost time I went inside to address it issue. 2) I spoke with the manager and she immediately got defensive and showed no concern or empathy. She simply said software issues and tough luck we can put in your order in now at the counter. I asked, what they could do to earn back my loyalty and she literally scoffed at me. Does she not understand she's in the business of customer service? With a hard tone and yelling so all can hear, she said all I can do is put in your order now and make your food. I then suggested they put a sign out next to the curbside pick section. She scowled at me and did even acknowledge my suggestion. I said it again and she said where would I put! Yelling as if I was stupid. I said on the actual sign so people don't repeat what I did. Then she said, so you want your order or not?! She then proceeded to charge me ...again... until I insisted it be free since I had already been charged. Also to add, my order was missing an item and I had to return inside again. I understand mistakes happen, but how it was handled was extremely poor! If corporate or other manager sees this, please contact me and help earn back my loyalty. read more

Food is still good but the service at Eastman Rd McDonald's has gone down hill. Stood there for almost ten minutes before one employee came over to help me order with one of the battery-less Bob's. It wasn't like it was super busy either, only one other customer in the place. Definitely don't like the new decor either, like a grave in there. Shades of Gray with red slashes. The place is now literally dead. They ripped the heart out of it, that must be why the red touches, testiment to them killing the place. I was there for almost four hours and very few people came inside. The employees ignore you and the vibe is cold, the place feels dead, not welcoming like it used to. I won't be going back there anytime soon read more

I was very disappointed Its Thanksgiving and I have to work and have been covering shifts for others so I didn't have time for a Turkey and I never eat McDonalds so I thought they gave me a small and she said, it even says medium on the cup. I'm not from here originally but from now on I will be driving to sanford. Dont go here. Not people friendly at all. read more

It's Micky D's.. you get Happy meals here.. what did you really expect when your 4 yr old insists it's the best food in the world ooo

They tend to make the costumer feel as if they have no clue of what they are talking about when making an online order with doordash

Opened my sandwich and there was a huge piece of plastic. This is unacceptable and I will never return due to this! read more

McDonald's - a hand grabbing a piece of bread - Fast Food Near Me - Midland, Michigan

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Doesn't even deserve one star. Slow...and I'm not just referring to their food prep time. Your order will be wrong.

Does Mcdonalds not serve French fries all day long? I looked it up online and it says it does. If so I'm very mad at the lady at the window. If not then I'm fine, the food was warm and it came out fast. read more

I have had quite a few bad experiences with McDonald's, but today I said why not. So I go inside This McDonald's and try to order for the kiosk, good luck in trying to find an item you want On that. So I go to the counter asked for a breakfast combo, Typed in the wrong item can't avoid it has to call for a manager, Manager avoids it she put my order in. I wait 10 minutes for my order and behold they got it wrong. I asked for a refund and left. McDonald's employees want $15 an hour When they can't even understand how to put an order in correctly, I think not read more

Got the new bacon & cheese fries, cheese was cold. Also got a crispy ranch snack rap, they gave me a grilled one. Had to wait 5-10 minutes to get the new one made, originally had to wait 10-15 minutes to get all of my food. Floors were dirty, customer service was terrible, everyone was rude and disrespectful. Managers did not come when called, had a hard time ordering on the kiosk. The coupon basically broke the system and no one came to help. Saw someone wipe their nose and just use a paper towel to wipe their hand off, did not wash hands. If I could give this McDonald's a 0 out of 5 stars I would. read more

I stopped to have an eggnog shake. The first half inch was chocolate, the next inch was vanilla and the top was eggnog. Seriously? You can't get one flavor anymore? read more

Now with extra phlegm. McDonald's food isn't appetizing to begin with, but having people coughing all over your food as they make it doesn't help. The inept shift manager just stood there watching as I voiced my concerns. I wound up throwing the food away and went down the street to the next crappy food joint. Midland seems to have a lot of options; this store should not be one of them. read more

Sadly, this location has declined steeply in the last year or so. Despite having lots of staff behind the counter, it can be difficult to get service either inside or in the drive-thru. Staff sometimes seem quite harried, and there is a definite attitude from some. Recently ordered a Quarter Pounder w/ Cheese, got it home and found it had no onion or condiments whatever. Took it back and they made it right, but come on - you don't know how to make a QP? read more

I recently went inside to this McDonald's for breakfast at the regular breakfast hour and was very disappointed with the service. Only 1 gal on the register who was taking orders very fast, then we all had to line up at the end of the counter to get our food which was extremely slow! When it was my time to pick up my order, I had noticed that several people who had numbers after me received their meal before me. That is was ticked me off, so when I told the clerk that it was 'very unsatisfactory' of service, she had an excuse. "We had to wait for the sausage because we were out". Which to me was not an excuse as the 2 ladies behind me ordered a 'sausage' sandwich like me and got their orders before me and I said so, and she still sputtered saying they had to wait. I didn't care at that point because it was horrible customer service and she should have apologized instead of offer up a lame excuse! Where is customer service these days! Unbelievable!! read more