Service is shit at this place. Fat chic up front didn't want to take our order and needs to learn how to talk to customers. Will go to Culver's from now on, they help there customers. read more

Well, it's McDonald's. But the staff was unusually happy and welcoming so this place gets some extra points. Other than that ...... it's McDonald's either be grateful they exist or curse their name but you know what you're going to get read more

Everything about this location is terrible from the wait times to the food to the fact that you very seldom get what you order. Pitiful.

Went through the drive-thru and the young girl working there with purple hair was extremely rude. No greeting, no thank you, and gave me attitude when I asked a simple question. Left feeling disrespected and unwelcome. Very disappointing experience. read more

The food was good, but however, it was really dirty. the tables were not clean and there was food on the floor. Service was good though just dirty. read more

McDonald's - the food on the floor - Fast Food Near Me - Monroe, Ohio

*UPDATE - Linda, the office manager, called me and apologized and is sending us a gift card for the "embarrassing, horrible service ." 20 mins. for food, manager complaining about not finding cigarettes, yelling at employees, yelling at someone who also had order wrong. When I called back, because our order was wrong, she cut me off & hung up 2x. She accused me of yelling...I was on the speakerphone because I was driving. I ordered extra ingredients and then she scolded me for doing that and it was my fault because I ordered so much. When I asked for her district manager, she told me I have to call the office myself then wouldn't give me their name and hung up again. I left a message. I'll keep y'all posted... In addition, she told me to "breathe" and turn around and come back. We were on a trip. Can't go back. Shouldn't have to. read more

You'd figure at bfast time they'd be on the ball, getting people out quick so you can get to work. Not the case. Instead you get to sit at the cash window while the cashier plays around in social hour then you get to guess which of the two pickup windows to go to as those employees are who the cashier is playing around with. So if you want a job where you can play instead of work, this is the place for you. If you want a quick bite to eat in the morning, go elsewhere. read more

McDonalds. If you've ever been alive, then you know what to expect from a McDonalds. I will say, this McDonald's is average. They used to have some problems with service being slow, especially at the drive-thru. Now though, they've knocked down the old building and built a new one in a matter of months. No longer are you trapped in the Drive-Thru and they have taken on the design of the Dual drive-thru window system. The staff is typically friendly, it's handy and close to the highway and, if you need something to do afterwards, there is a Hustler Hollywood directly across the street. Would I go back? Yes. This is a convenient location for me when I am jumping on the highway. Good place to stop for a quick breakfast sandwich or Burger on the way out of town. read more

McDonald's - Fast Food Near Me - Monroe, Ohio

Charged me for a meal plus a drink on top of my combo. I asked if they come together as a combo and she said not here. Scammers goin strong here. read more

Over weight guy made me the most delicious and scrumptious mcchicken after a very long day without sleep. 10/10 recommended them chicken and anyone who hating on dis spot jus a playa hatah read more

Service is AWFUL. There were five people waiting for food, five people in the line and the guy at the end of the cook station said to another worker... I'll just get one more of these drive throughs. If I could give zero stars I would. This location is primo! If their service was better they could easily double their business. Corporate... where are you?!?! read more

Pull up @1032 and finally pull up to the speaker at 10:42 and no one comes up till 1045 and they told me they're close and I say it's not 11 yet and then when I pull off I call them and ask if they are open and someone answers and say yeah we're open but I was told y'all were close and wait in line for like 15 minutes and she came up with some excuse saying something happened with an employee but that isn't an excuse there was a long line also! Typically a good store but tonight not so much. read more

Order system not in sync with staff. No one seems to know what is going worst mcdonald's.

I had a southwest salad here and the lettuce tasted old. After listening to somebody at the counter get the wrong order or have some kind of a problem I decided to check to see if there was a sell by date sticker. I found it on the bottom of the bowl and sure enough it had two stickers one on top of the other. When was upside down of the other so you could read both dates through the sticker and sure enough it was two different days. I showed it to the manager and she gave me my money back but when I left I wanted to get some ice tea to cover the nasty taste in my mouth and looked at the stickers on the tea and they were from the day before as well. My big question is if they are that bold to ignore the use by dates on stuff that customers can see what's going on behind the scenes read more

McDonald's - Fast Food Near Me - Monroe, Ohio

No drinks for the happy meal, I've cream machine broke. Of course......waited forever. I wonder if this is owned by the same people that own the Middletown locations....all garbage. read more

Once again I went to this McDonald's today on Thursday July 22nd I sat in the drive-through for 15 minutes there were 6 cars in the line behind me and they still had not opened on time and the girl that came out into the parking lot that worked there I asked her if they were open and she was severely rude to me read more

Worst one around! Orders wrong everytime. 2 lane drive thru and they take 5 orders in a row on one lane and forget the other. Manager is lousy. Looks nice taste worse. read more

This McDonald's SUCKS !!!! Got a Big Mac ! Didn't even look like they cooked the meat !!! NO COLOR !!!!! The bun was SO DRY that the sesame seeds were falling off the bun and sticking to my hands ! Needless to say !? I didn't even eat the shit !!!!! I'm afraid to even drink the fricking pop !!! NASTY place !!! read more

Just pulled up to this McDonalds at 9pm (they close at 11p), the lady over the speaker said she refused to take our order & said "I only have one worker" when driving by the windows there was at least three visible workers. She didn't even apologize either, just said she wasn't going to take our order. This McDonald's is consistently trash anyway but the rudeness this time was next level. read more

Slowest drive through I've ever seen. 3 cars in line total. I'm number 3...been 20 minutes and I'm still 2 back from even paying. Unfortunately, they must have planned ahead when they designed the drive through as it's impossible to get out of line due to curbs and landscaping. At least I'm able to watch the flowers grow while I type this review. Still in line...still haven't moved. Ugh read more

Waiting 25 minutes for "fast" food is ridiculous! The worst part is that you can't even get out of line because you're stuck!!

To disrespect a police officer and then for the manager not to address it properly is 100% unacceptable. 100% customer satisfaction is what the true goal should be in any service related company. For a business to display such apathy and disdain in light of these poor attitudes is beyond unacceptable. If the horrid service and unreal degree of inaccuracy is not enough, now this. We will NOT return to this location and we will NOT recommend this location. read more

Today is August 17 and I once again did not get the sauce I requested for the 20 chicken nuggets I ordered. This time I didn't even get sauce, I got 5 packed of honey. I don't have time to go back cause my lunch break is only 30 minutes and I spend 20 minutes in line to get the food in the first place. They really need to train these people better cause I'm kind of getting tired of it. My recommendation is any where else read more

I usually like McDonald's but I asked for two chicken snack wraps with no cheese bc I am lactose intolerant and when I got home and opened them they both had cheese and no lettuce. Very disappointed. read more

McDonald's - the receipt for the meal - Fast Food Near Me - Monroe, Ohio

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Really bad food at this location. Breakfast orders frequently wrong, food quality is bad. Just tried their new Crispy Chicken Sandwich and it was a total bummer. No mayo, no pickles, bun supposed to be buttered but dry as a bone. And they dropped it in the bag like a slam dunk and pretty much destroyed the sandwich before I got to it. If they're trying to compete with the Popeye's sandwich, they missed the mark by a BUNCH !! read more

Employees yelling, long waits, cold food......can't remember a good experience here. The Diet Coke tastes like they used and old power aide line. read more

Never thought I'd be leaving a 5 star review for a McDonald's, but the food and service we received here was excellent. I rarely eat at McDonald's... maybe once a month on average. No matter which location I go to, it's always the same story and seems to be getting progressively worse over time. Extremely long wait times, incompetent staff, incorrectly filled orders, and so on. We stopped at this location during our road trip from KY to MI. 2 adults and 4 kids. We placed a large order and it was made quickly, 100% correctly and everything was fresh and tasty. It was very refreshing to see that there is at least 1 McDonald's location left in this country that operates the way it was intended to! read more

Not even busy, got my food and they even said what I ordered. Get back and didn't give me the correct order

This is the worst mcdonald's i've been to in my 18 years of life. waited in line for over 20 minuets. Every single trash can inside was overflowing with garbage. and there are definitely enough people in here to change the trash cans. Horrible place !! read more

McDonald's - a man sitting at a table in a restaurant - Fast Food Near Me - Monroe, Ohio

I just finished my breakfast which is typically my Saturday tradition with my brother but he is on spring break so we did a mid week Wednesday run. We both closer to another Mcadonalds but always choose to meet at Monroe because it is so much faster and fresher and the people here are nicer. All around the best McDonalds in the middletown Monroe area. read more

Love their fruit and yogurt parfait and it's only $1.00! I also enjoy their egg McMuffin and steak egg and cheese bagel. Strange that breakfast items would be my favorites at a place started with lunch and dinner items. It doesn't make a McDifference to them as long as you spend McMoney! read more

Man, what manager was dumb enough to schedule only 4 people to work the store this morning @ 06:30, the crew was slammmed! I counted 24 cars lined up thru drive-thru, with Sue in the hole. Up front only two people on grill, one manager manning drive-thru window, cash registers and 8 people in line. A payday Friday, labor day weekend and this poor crew trying to stay up as cars started to turn around and leave! So by saving your little bit of labor; how much revenue did you lose by customers, leaving, without time to wait. I have frequented this store for four years and this morning I felt so sorry for those three employees and one Crew-Lead. Who-ever owns this store needs a reality check!!!! read more

Service is quick, including the drive thru. Workers are friendly. Haven't gotten a wrong order yet. Good is well made.

Consistently slow and consistently messes my order up. It aggravates me so much I'm leaving my first review

This McDonalds is terrible. Drive thru takes way too long. I only come for 1 thing and that's a sausage burrito yet they are somehow out of them almost every single morning. They say that "they night shift didnt roll enough" everytime . That's ridiculous they should not be running out of a menu item that is offered all throughout the day. read more

we ordered 4 drinks, nuggets, and a fry and waited for 15-20 MINUTES and i ordered and paid for a drink that they told me they didn't have till i got to the pick up window, gave me a wrong drink originally, then gave me the right drink, then asked me what else i needed and didn't realize they never gave me my food, in which was just sitting there the entire time. read more

We went to the drive up on Monday night after the Bengals game, I waited in line for 45 min!! That has to be some kind of record!! You can't pull out of the line because of a curb, so you are stuck!!! We get to the window to pay they act like its no big deal, I didn't want to be a B***h so I tried to be nice to the girl, she acted like we were bothering her!!! I worked in fast food as a high school student and I do try to understand but this was nuts!!! P.S after all that the food was gross!!! read more

Went through the drive-thru at this location twice within the past month. Both times the wait was ridiculous! The first time I spent 19 minutes from when I arrived in the drive-thru, until I received my order(only a large iced tea, so shouldn't be a big deal). The second time on 11/27/17 it was 12 minutes. It's a drive-thru people, the idea is fast food. Either the employees and/or management don't care, or the training program is severely lacking. Customers can't get out of line even if they wanted to, because there is a large curb on one side and a hill/drop-off on the other. Needless to say I will not be going to this McDonald's in the future. read more