Except for their overly salted hamburger and Salted burger, I liked their Fish burger and ice cream . Quick service for a busy location. They re decorated in 2019. They have chocolate cones now: yummy. It gets dirty by they clean it relatively fast. read more

McDonald's - They tried to clean it... 50% success - Fast Food Near Me - New Hope, Minnesota

This store is a complete mess. McDonald's should pull their franchise. Thankfully tonight was my last experience with these clowns as I will NEVER order from or step foot in this hell hole ever again. Let's rewind a couple years. My pregnant wife ordered through the ap. When she got to the drive thru, they couldn't understand her when she gave them her order code. So, we pull around and give it to then face to face. They get it and we pull up. Well the next window had no clue what was going on. Only handed her half the order and when she questioned it, some guy in a high vis vest starts yelling at her. My poppa bear kicked in and I told the jerk that they better get order right and ask him who he thinks he is yelling at a pregnant woman. He then theatens physical violence. My wife just drove off, with me opening the door. Fast forward a couple years to present time. This evening I went to the drive thru and ordered a happy meal for our now 2 and my a half year old and a meal for myself. I place the order, pay, pull around and the guy hands me my drink and a happy meal and turns like he's done. I sit there, he comes back and asks if there is anything else and I said, yeah. They rest of my order. Then then asks ME what I ordered. What? Really? So they pull their head out of their behind and give me my food and I leave. I get ALL THE WAY HOME, sit down to eat, I open my kids happy meal box and they're are no nuggets. Now I have to load up not only my 2 and a half year old, by my 7 month only infant and go BACK to the store. I go inside and said I got all the way home and opened the happy meal and there are no nuggets. I said I want you to make the order right and and give me a refund. Seems only fair given the hassle this has turned into. The manager starts giving me attitude, but give me my refund and walks away. I stand to their waiting for the nuggets and after a couple minutes she looks at me and asks if there was anything else. I said yeah, I want you to make the order right. She snaps back at me saying, well I gave you your money back. WHAT? your screw up was a MAJOR inconvenience and you give ME attitude? I'm done. I hope this store goes out of business. It's TERRIBLE! McDonald's corporate would LOSE THEIR MIND if they saw this mess. If your driving by and thinking of stopping, DON'T! You're welcome in advance. read more

Horrible a few days ago I got got a mc chicken and they just give me two bun with the chicken patty nothing else and the bag had oil inside today I only got 3 peace nuggets when i ordered a four peace and they give me a cheese burger instead of a mc chicken read more

Employees couldn't hear my order clearly at the drive-thru, which led to confusion and my disappointment. I expected better communication and accuracy. read more

This review is my experience through the drive thru. For quality of food it is good. The food was hot which is nice. Nobody wants to get the old soggy fries lol. The drive thru wasn't very good. They do not seem to have any concept of what order the cars come into the drive thru. It has a duel drive thru so that after one order they switch to the other drive thru and the next car orders. That way they can keep everyone moving an in order. This is not the case for this McDonald's. They skipped the car in front of me 3 times then skip me twice. Finally when i got to the first window the woman ignored me so I drove to the 2nd window to pick up. The manager at the second window got upset with me because he didnt know which order was mine and said i need to stop at the first one. Very horrible management at this location and i will not be back read more

You've heard stories of McDonald's saying their ice cream machine isn't working, but have you ever hear of them saying their water machine doesn't work? Lol this is crazy. I asked for a cup of water and was told that the water machine doesn't work. This is literally laziness lol. And then my fries were so salty I just had to throw them away.. this is such as crazy experience.. they need to fire the guys working overnight. read more

McDonald's - Overly salty fries. Yo I can literally see all the salt on it. - Fast Food Near Me - New Hope, Minnesota

I gave two whole stars because the good is decent... if they can get your order right. 2 years ago, I went through the drive-thru on three separate occasions, and each time, when I got to the window, my order was wrong, and they were rude about it. Today, I thought "its been a while. Let's give them another chance." My order was right when I got to the window this time, but they were still super rude! Oh, and I've never been given or offered my receipt - which I know probably isn't a huge deal, but it adds to the overall terrible customer service read more

McDonald's - a hamburger and a drink on a table - Fast Food Near Me - New Hope, Minnesota

I know that it's McDonalds and everyone's gonna be like what do you expect but everyone also knows that McDonald's fries are meant to served hot and fresh. This has not been my experience here and I've gone back a handful of times to see if they were just having a bad day or was it habitual. Every single time that I've gone and ordered a large fries, they've always tasted like it was fried in OLD oil. Like no joke, I truly question how hard they attempt to cut corners to maximize profits and as a result that don't even change their oil. Due to this, I'm never able to finish my food because it leaves such a bad taste in my mouth and I'm totally thrown off. On top of their badly tasting fries, I'm never able to successfully use my reward points with them. Every time I give them the code, I'm told that it's been redeemed already. Lol. What a joke. I've waited to open the app at the first drive thru window where we pay and still told the same thing. Overall, I know that most McDonald franchises are greasy but this one has a lil' too much grease for my liking. Not saying that I've had perfect experience at other locations either, but this one was sooo bad that I have to leave a bad review. read more

I asked for extra caramel on my frapp...... so you see it? Never coming back here. I even went in and asked them a manager at that little Spanish woman a manager said this was extra. I wish I could show you the picture this is a joke and I didn't get a straw read more

McDonald's - a hand holding a cup of coffee - Fast Food Near Me - New Hope, Minnesota

Terrible quality and fraudulent transaction when using the phone app with 'deal' items. Watch out!

Rude morning staff. Loud music playing in the background. If you eat in the employee are yelling and making monkey sounds, WTF. Go somewhere else read more

very sweet lady at the first window in the drive through :) friday aug 5th 2022 10:43am read more

Most of the time the fries are stale and hamburgers are sloppy. Customer service is lacking with employees ignoring the Table numbers and not bringing the food out to you. I've also had this place forget items such as fries with my meal...how they managed that is beyond me. Also this McDonald's doesnt have a ice tea machine out with the soda and I always have to ask for them to get it and they usually treat it as a pain. read more

Manager Gabriel was Rude.I ordered a decaf.it was half cup so he had to brew new one.i said can I have it from the new one he goes YEAH YOU HAVE TO WAIT. read more

Two stars for the good service. the sandwich was the worst grilled chicken sandwich I've ever had from McDonald's and from what they charge for it that is inexcusable. it was disgusting it was so dry it was so shrunk and there was no condiment. and the whole sandwich was just extremely dry. Really unhappy but going through the drive-through that's the chance you get read more

Went inside due to the list e for the drive thru, waited a few minutes to place order, 1 employee making coffee, others all scrambling around, finally ordered, waited 10 minutes food. Got home, the only positive thing is my order was correct, my 1/4 lber was cold and tasted like it Been sitting around for an hour, both of our fries were cold, the apples in the happy meal had no flavor at all, the cheese burgers tasted "off" I will not return to this place.... read more

This McDonalds use to be great. The past few months they have been majorly screwing up. All lunch time drive-thru complaints. Incident 1: not sealing the cover on my pop, thrusting it forward into my car, spilling pop on me, the dashboard, and shifter. Still finding sticky spots in my car months later. Incident 2: chick who walks up to your car to take orders got it wrong. Not a huge deal, but annoying. Incident 3: chick who walks up to take orders moved too far back in the line causing a gap at the front of the line, which allowed other drivers to cut in line and order at the speaker. I work in the area and fast food options are limited. Disappointed they have become so bad. read more

The food is fresh for the most part, but every single time I come to this location they forget the sauce for my nuggets....even when I specifically ask for 2 SS sauces..it's almost like they deliberately do the opposite of what I asked...idk. Work on that please! read more

Bad service! My burger was rang up no meat! When I brought it to their attn, a female-dog behind the counter ignored me 2x& ate her Skittles. Then was none too pleased when she HAD to help me, after trying to pass me off to someone else. read more

McDonald's - the inside of a restaurant - Fast Food Near Me - New Hope, Minnesota

Listen, I understand that it's just a McDonalds, but if they're going to repeat my order and have it STILL come out wrong might as well throw the whole PM crew away. I simply ordered a sausage egg mcmuffin without the muffin. They proceeded to repeat my order. I came up to the first window and they verified with another employee my order. I repeated my order AGAIN at the first window, you know to make sure my order came out correct and they had just gave me the SAUSAGE AND CHEESE. WHEN I EMPHASIZED SAUSAGE AND EGG. Granted I should've checked before leaving. The day crew a couple hours beforehand got my order correct so I left. I got home and it was just the sausage and cheese. So I had to drive back through the drive thru to tell them they got my order wrong and they had the audacity to just give me the four eggs they forgot. By the time I got the eggs my sausages were cold. I couldn't even enjoy my dinner. Very irritated and dissatisfied. read more

Go to another McDonald's. Just went thru the drive thru for prolly 10th time since COVID. ZERO times have I seen the person handing me my food wearing gloves, and multiple times not wearing a mask, even though they have a sign right on the window that says they do. n now just got my order wrong for around the 4th out of 10 times. total trash. yes, I know, why come back the 10th time? convenience. but now will be driving farther to decrease my chance of getting COVID and actually getting the order for which I paid. Joke. read more

Food is slopped haphazardly together. Never had I eaten there and said yummmm. Blech.

Worst McDonalds I've ever been to. Lights are on, looks open but was closed for some excuse or other. Food is never right and rarely warm. At least the help is polite if not too bright. read more

Today was the second time going to this location for breakfast and both times my English muffin was burnt to the point it made the sandwich bitter. read more

This is the only McDonald's I avoid, and it's easily the closest to my home. There's one particular front counter employee who is slow and makes mistakes on almost every order I place with this particular person. I've mentioned it to them a few times, but still this person is there frequently and not any better. read more

We just went through the drive thru at this McDonalds and I swear to God the 20 seconds we spent with the young man working the food service window was the best part of our entire day. I have been to a lot of drive thrus in a lot of places and this young man is a superstar. He was so fun and positive and his attitude was so infectious that my daughter wanted to know when we could go back through again to see him and our whole family talked about him the whole way home. 20 seconds and I think we'll remember him for years to come. Whatever they are paying him it isn't enough. I may go back and see if he'll come work for me! The food was fine but the service was amazing! read more

As another poster mentioned, Dominique, the manager created a hostile and unwelcoming environment. My wife and I wound up waiting 40 minutes total to get our food due to a mistake. She was unwilling to help or understand the situation. The staff was actually friendly, but she made the experience terrible. I have gone to this McDonald's for years, but not worth it to be treated so terribly. AVOID LIKE THE PLAGUE!!! read more

Best morning drive thru staff ever! The ladies team well and truly care about customer service and your day too!

Some days it's good, some day is bad. Place is getting worse every year with young teenage kids fighting in the area. I stop going there after a big fight broke out inside the food joint. Sometimes I even got burnt buns, didn't notice until I got to work. read more

OK so I had issues with bad timing. Ugh they close, so no 24/7. Tonight we hit them up at 3 am and had the best service! I wish we knew her name anyway she was adorable and so nice. read more

The morning staff here are AMAZING! The gal at the cash window is a love!! Sadly we often post about the bad so I decided I needed to share a good one! Thank you for being so kind! read more

This place messes up every order if you specialize it in anyway. Who orders a sausage bagel and gets a burger on it instead. And then when you call nobody answes the phone. This place sucks. read more

McDonald's at this location is by far the most frustrating location. They are 24/7 but constantly closed overnight for so called scheduled maintenance. Seriously I would avoid evening bothering with this location. I can't tell you how many times I have wasted a trip for nothing. Hopefully they will close down to avoid continued frustration. read more

The service there is crappy it takes 20 minutes to complete one small simple order you go to the drive through and it is about a 30 minute wait and when you go to their order your things you want, most times it's an unwelcoming environment I come here often because I live close, and if I didn't live so close I will not go there read more

I've been eating at this McDonald's quite often over the past few months due to its close proximity to my job. Most McDonald's I have been to usually have few problems, but they are never very consistent. However, after frequenting this establishment often over the past few months, I can honestly say that I have had next to no problems with this location. They are fast in getting the food out, their place is always clean, the workers are quite nice and helpful, and the food is usually pretty good. Aside from once or twice where I needed to take my food back due to a small mistake, this McDonald's has a lot going for it. read more

The manager on duty, Dominique, was incredibly rude and a little scary. To make a long story short, I felt my food was going to be spit in and/or dropped on the floor so, I asked to have my transaction voided. Dominique said she was not allowed to give refunds. Finally she gave in. Before pulling away, I thanked her for her professionalism. To which she responded, "I don't give a fuck." AVOID IF AT ALL POSSIBLE!!! read more

Open 24 hours a day? Supposedly, but now when we visited after leaving the airport unfortunately due to "maintenance". I might have refrained from writing this review if I hadn't had terrible experiences at this McDonalds in the past aside from this. McDonald's used to be s reliable place to receive 24 food service in times of emergency but apparently this is no longer true. Would rate 0 stars if possible. read more

Worst mcdonalds! The guy dropped our hash brown and was about to put it in our bag but we were standing right at the counter watching so he gave a new one. Another day I went the guy tried to tell me my coupon was an either or but it was and meaning I get both. I repeated three times and he kept explaining to me like I didn't understand english. He finally gave me both but didn't give me my hot sauce for my sausage burritos. Slow, horrible, bad service. Very dirty and nothing was stocked. read more

This location has a 20 minute drive-thru. I've gone a few times because it's so close to me and there's not another nearby but it's no exaggeration to say that it often takes as long to get your food as it would at a sit-down restaurant. From the time you pull into the line with only 2 cars ahead of you to the time you're actually given your food you will be calling in late to work. They have a narrow curbed lane that's hard to maneuver out of once you're in line but I've still seen multiple people on multiple days give up and squeeze themselves out after waiting and waiting. Today the lady behind me actually left after paying and before getting her order. I don't know what the problem is - whether they're under-staffed, under-trained, or under-equipped - but it's not a functioning fast food drive-thru. At this point I've accepted the wait time as their standard operation and not a fluke. Go to any other McDonald's or drive-thru if you want to seriously save yourself some time. BTW I have no issue with food quality or employee attitude - just timeliness. read more

I give this McDonalds 5 stars because of one manager named Heidi. I know that if she is running the shift, that my order is going to be right, hot and delicious. She treats her coworkers with respect and they know how to enjoy their jobs and work hard when she is in charge. It is a friendly atmosphere in this restaurant when she is around and that is something that most customers appreciate when they see it. read more