McDonalds is what it is. Fast food, but I do like their Big Macs and after years of not having one, I got a craving. See any food that can still make you crave it after 10 years can't be all bad. So I say they haven't changed and don't indulge too often, but they are consistently good. read more

This was worst service that I've ever experienced. I waited for almost a half an hour for two chicken sandwiches.. Don't waste your time here folks.. I certainly won't make that mistake again! read more

I like this place but had a bad experience tonight. I ordered a quarter pound cheese with bacon. Got the burger, cheese but no bacon although the label on the box said bacon and oI paid for bacon read more

I'd love to say I had a good experience, but that's far from the truth. I'm not one to usually complain about service, because I don't know how the employees are doing in their normal lives and I don't want to make them feel bad about their service. But today's service was far below good, let alone average. They forgot our sweet tea, they served several other people who arrived after us (which to be fair, we ordered a large amount of food, we have a big household. But still...) Then to top it all off: I ordered a deluxe Quarter Pounder with cheese, an average order, that btw, they almost gave me. When our food was done they announced it, we grabbed it, and left. We did check and the sandwich was there, it was a long wait already though so we just wanted to go home. Upon beginning to eat the sandwich though, something felt wrong, first bite was veggies and mayo... Okay... Upon eating HALF the sandwich I finally hit a protein... A large chunk of CHICKEN, it was CHICKEN. Not one piece of beef on the whole thing, that was the whole reason I ordered it... If you go anywhere to eat in Orrville, I cannot recommend this mcdonalds to anyone. 0/10 read more

Orrville McDonald's makes your order wrong then WILL NOT REFUND! If you are starving do not even consider this store. They will screw up every order. read more

The worst McDonald's I have ever been to. Unfortunately we keep going back. Not many options in our small town. Orders are rarely accurate. Items are often forgotten. Machines are often down for cleaning making items unavailable. Staff is always changing. Who knows where management is. Never see them! read more

Staff was friendly but my Big Mac was stone cold through the drive thru. It needs to be hot to be good. They weren't busy either. Only one other car in the drive thru. I didn't have time to go backvwhich I don't like to do. read more

Let me make it short & to the point, orders are never right, service is crap, food & drinks taste like shit. Today I ordered a small, sugar free, iced latte. I came to the window & was given a hot beverage. I told them it was supposed to be iced, then I was given a medium latte that wasn't sugar free & had very little ice in it. I took these photos in the parking lot, so there was no time for ice to melt, there was just no ice in my damn drink. I really wanted to go back & throw it through the drive thru window. I have given this place a handful of chances & not once has an order been correct. read more

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My fries were dumped ALL OVER MY BAG! My nuggets were cold and I asked for extra sauce at window and still got NONE! 5 nuggets instead of 6. We went in a used the restroom before lobby was closed and and an employee told us we could still order while she was on the way to her restroom tho the lobby was closed. Then the people up front denied us service. When we went through the drive thru they then proceeded to give us a list of what we could not order! Never again. read more

Good place good service, clean and fresh food fast service just recently remodeled on the inside

This is the worst McDonald's I've ever been to. I've been there numerous times and they have misplaced my order around 50% or more of the time. Do not spend your time and money at this place. read more

The worse McDonald's experience ever. First day went on my lunch to get 4 sandwiches and some nuggets. They only got 2 of the sandwiches right and we had to wait 20 minutes for that. Got back to work and called to complain and said we could get our order for free next time we come. Next day come through and they messed up the order again and forgot a whole burger. read more

How many times does it take to get an order correct. Two double hamburgers plain. Not with ketchup and not a single hamburgers. How many times do you expect people to return? Get it together!!! read more

Very friendly people clean inside ,drive through board could use a new one sometimes can't here them u have to repeat but other then that pretty good McDonald's read more

HORRIBLE SERVICE!! I pulled up to the speaker to order and waited for the employee to take my order. Then a car pulled up to the outside speaker and an employee promptly took their order and they proceeded to the window. I continued to wait around 3 minutes. Another car pulled up to the outside speaker and was promptly addressed and that car proceeded to the window. I continued to wait and nothing! No service!! I pulled up to the parking lot and went inside to let the manager know that I had not been waited on but 2 people who came after me did. She went to the back to see what the problem was and came back with the excuse that there are two people taking orders and the person taking my order told me to wait. First of all the person taking my order did not say a word. Second, even if she did it is not an excuse! The manager continued to make excuses for the bad service instead of understanding my grievance. I asked the manager to put herself in my shoes and see that the system they have going isn't working. Then one of the other employees self-righteously says, "well I'm patient". I never agreed with the saying, "the customer is always right". However, I was right in this instance and shamed by the employees at the Orrville McDonald's. If you like crappy service and crappy food, eat here!! read more

Methinks not is right. Food was cold by the time we got it, there were a bunch of teenagerish-looking people behind the front area with fidget spinners, one person looking into each bag after the order was placed in, and an older woman who seemed to be the only one doing work. Not to mention, they have 2 drive thru's yet, I've only heard of one working. Step it up. Seriously, just for a fry and large coffee, I waited 5 minutes. read more

Worst place I've encountered up and down the east coast. Slow slow slow. They do not take proper turns at their double speaker system and since they only do one at a time anyway, why have two systems? read more

SSSSSSSSLLLLLLLLLLLLOOOOOOOOOOOOOWWWWWWWWWWWWW service! This "Fast" food restaurant needs attention from the franchise holder! Counter person try's hard but can't work the machine. She needs some detailed training, good personality but just can't make changes in the cash register so has to resort to yelling the changes back into the kitchen workers. Very unprofessional but I blame the franchise holder and the manager. I have been going to this restaurant due to my grandchild for over a year now and it has not gotten any better. McDonald's Corp needs to come into the store and observe. My suggestion, put the franchise holder on probation. He or she is giving McDonalds a bad reputation! read more

Rude and immature staff in drive thru, very disappointing experience. Will never go back, and honestly probably wouldn't have gone in the first place if I had taken time to read the reviews. They are terrible and accurately reflect the service. read more

Terrible food and service. The fish sandwiches are always slapped together and the fish and cheese are always halfway off the bun. Their milkshake machine is not working most of the time. Fries are cold and greasy. read more

I had no service issue at all. Every employee I ran into was friendly and courteous. My meal was completed the way I asked for it. It's one of best McDonalds I've been in. It was clean when I walked in and they were cleaning the whole time I was there . Keep up the good work everybody read more

McDonald's - a coffee bar with a variety of drinks - Fast Food Near Me - Orrville, Ohio

One star is above the rating that this McDonald's should get. I expect to wait in line at times and I don't expect gourmet food at McDonald's. It's fast food. However, when I wait at the speaker in drive thru #2 for 20 minutes while drive thru #1 was moving through with their orders. Another customer in line #1 notified the employees that line #2 was not getting waited on. An employee finally took my order. I asked for a discount, I had to repeat my order 3 times for this employee, it's not difficult, just burgers and fries. The employee said she would tell her manager. I made it to the first window, I told the girl I wanted a discount, she said "oh it's you" & shut the window. The manager "Shelly" approached the window and began telling me why she wasn't giving me a discount. She spoke over me, yelled, did not apologize for my experience and then to top it off she said "F *** you". I did not pay & I did not receive their subpar excuse for fast food. I will never go to this McDonald's again. I will tell everyone I know about this rude experience. My advise if you're in Orrville and need fast food, drive by McDonald's don't drive thru, go to Taco Bell, go to Dairy Queen, go to Subway, anywhere is better. read more

Worst Mcdonald ever! (Most of the time) Slow drive through service, give out wrong orders, they have 2 different medium-sized iced coffee but same price. I still go there very often because it's the only one in town. read more

After a long time of poor services at this location I decided to do a little experiment. Went 10 times over the course of 3 months. Went through the Drive-Thru 7 times and in the store 3 times all during normal eating hours. Lets start with the Drive-Thru. I ordered a single value meal each time with no substitutions except for one breakfast. For that breakfast I ordered 4 of the same meal with just a different drink. I was parked 4 times to wait for my meal. 5 meals had been wrong. The best was that breakfast I talked about. Got home and all 4 sausage egg and cheese sandwiches were missing the sausage (yes you read that correctly). Average wait in Drive-Thru was 9 minutes. At one point I got right to the speaker and ordered when I turned the corner I saw 2 cars ahead of me. My wait for that visit was 13 minutes. That was fast compared to going in the store. At one point I had to wait 15 minutes. I was the only one at the counter the entire time. They did manage to get my order right all 3 times at the counter however. The employees lack any personality. It was rare to get a thank you. Not one time while being parked did I get an apology. The table tops all needed wiped off and trash was overflowing on 2 of the 3 in store visits. This is the worst fast food place I have ever seen. I am old and fat so I have seen a lot of them! read more

I waited so long I lost my appetite I make it a point at McDonald's to keep my order short and simple but when I pulled up to the pickup window I could see the late night stoner crew playing grabass. I waited for a long time before they asked me to park in the waiting spot were I waited even longer when I saw the vehicle behind me leaving with their order before me I was in disbelief read more