ELITE McDonald's location! Never had a bad experience here. My food comes out hot & fresh no matter what I order. Especially the fries; always hot/crispy/salty, just the way I like them! This location has a dual drive-thru which speeds up the ordering process. I definitely recommend making this your go-to location if you live in the area :) read more

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Horrible service, person who gave my order didn't even check that he put bbq sauce in my bag. The food was alright but the service was one of the worst I've had. They also put 2 patties onto a hamburger when I only asked for 1. 1 star. read more

McDonald's - Fast Food Near Me - Rockland, Massachusetts

An employee repeatedly took swigs of my drink while saying "you're okay with mono right?" I'm not. read more

I went through the drive through to start off, the lady was incredibly rude and was rushing my order. There was only a couple of cars behind me for reference and wasn't really busy overall. After I got my food it was cold, and not what I asked for. overall this place sucks! read more

I usually go here, it's not horrible but this was a questionable experience. They forgot my 10 piece nugget, but my friend went back with the receipt and I received it. Although while she was gone, I found a piece of blue or purple hair on the straw of my shake. None of us have that color hair, and they did not give me the shake with a straw in it, which means it was in my drink when I received it. read more

McDonald's - Hair found in my Strawberry Shake - Fast Food Near Me - Rockland, Massachusetts

At my latest trip to this place, my experience was mixed. My server was very kind and understanding. The food was good for McDonald's, but it took forever to arrive.i went through the drive thru so I have nothing to say about ambiance. read more

I asked for a small chocolate shake with no whip cream, as you can see I got a half empty vanilla shake. I didn't end up realizing this til I left the parking lot because I was in a rush. This happens every-time I order one......ITS AGGRIVATING....oh ya and another thing.... I don't like vanilla! read more

They always get my order wrong, food is bad and over all terrible for your body, and is very dirty for almost all of the time. The people serving us are never nice. If I could, I would give it a 0 star read more

Rude staff who get my order wrong and when I go to fix it they say I am in the wrong. Food is always cold and the employees are colder. Always have a terrible attitude and i've been flipped off by a man working the night shift. Not sure of his name but he's a bigger man who has greasy blonde hair. Terrible place I wish I could give it 0 stars read more

I wish I could put 0 stars the ambiance is horrible. Food at any McDonald's is digusting McDonald's is disgusting. Not to mention service is horrible. Never go to any McDonald's. Go to chipotle. read more

The food at this restaurant is unlike any other! Although the staff could be a little bit more perky I never fail to find Susan and Arthur begging to come back. Although they somehow always find a way to mess up my food order, my family is always excited to make another trip. Personally, this food is a bit too fattening for my liking but always a hit for the kiddos! read more

these employees have the worst customer service ive ever seen. they will hear the order you place then give you the wrong items and blame it on you "saying something else". theyve threatened me for speaking up and standing my own ground. no matter who i talk to they have attitude read more

Worst Mcdonalds on South Shore... .Constantly out of products 1. No ice cream or shakes after 8 pm 90% of the time 2. Recently out of soda drinks for 10 days 3. New promotion Adult Happy Meals sold out in less then 2 days (someone stole all the figures for the meal!) 4. Rude broken english employees! read more

This McDonald's is everything it should be!! Order on the app, at the drive thru, or at the counter and they'll get every specific customization you request!! I also recommend their coffee, again they just get it right!! read more

I preface this post with the fact the last time I bought from a McDonald's it was in Rockland. Ordered a small milkshake at the drive-thru and was shocked that it was $5.55...before tax!!! Why is it several dollars more than the McDonald's in Rockland? Super slow service but the young employee at the window was nice. Won't be driving through again. read more

Literally HORRIBLE CUSTOMER SERVICE and this is coming frm someone who worked in Ff before . I understand when it gets busy sometimes u forget stuff or sometimes you forget to add something they had added, but not giving them the right quantity on food they paid for and then trying to make them pay for it is unbelievable. read more

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It all started bad when my girlfriend went into the bathroom and a home pregnancy test was left behind. Oh Congratulations by the why to who ever left it behind. There were several other women who comment on the same thing. This McDonald's has changed over to computers that take your orders. Welcome to Massachusetts, the only place were a $30,000 tv screen can replace a minimum wage employee, however other minimum wage employees can still manage to mess up your meal. Bur what the hell you know your order is correct. My girlfriend like piping hot fries and likes to salt them herself. So she orders them with no salt. The salt packets are normally on the side with the other condiments, however tonight McDonald's Staff, the we're out of salt, after a brief argument with one of the staff members, she convinced them to pour some salt into a small container. However waiting more then ten minutes for our food was given to us cold. So my girlfriend ask the manager to remake the fries and he started arguing with her again about how he just made the fries. The another customer started yelling at my girlfriend, which started a verbal altercation between my girlfriend and the other customers. See the staff is so rude they aren't trained correctly on how to not argue with customers in front of other customers, because of how it has an effect around them. Once the staff started getting upset it escalated tensions. All over a small fry with no salt, which is hot and crispy. The staff is trained poorly, which McDonald's claims "its the best first job", however if you can't train teenagers to do things correctly, there will be a lasting impact on their lives, that they can argue with customers or they can fix the issue to the customer liking when it comes to how they enjoy their food, service, and quality of restaurant environment. Training staff correctly will go along way. Maybe even reprimanding staff not with terminations, when they argue with customers. This is a corrective action which might help, reemphasize how important, customer service is. I expect a response back from Management. On how the staff on Saturday night will be taken full responsibility, for not being able to full a very very simple food order. read more

This is a good McDonald's. Nice employees and it's relatively clean. They are great with kids in here too. Quick service and a cool, old school retro design outside. They have a LOT of tables inside and even a handful outside. read more

McDonald's - the front of the restaurant - Fast Food Near Me - Rockland, Massachusetts

Ordered a caramel frappe and the night shift thought it was funny to put sweet and sour instead of caramel?

I wish I know who's the owner of this McDonald's, gosh they all suck and the people there don't even know how to work or talk to people.

99.9% of the time the fries are ice cold. they know it you know it we know it. ice cold fries if you like them this is the place to go. if you want to give me cold fries why don't you charge me half price??? I feel like that's fair. if you going to give me crappy fries I should give you half the money. read more

This is definitely the worst service of all the mc Donalds I've visited around the world. Employees unprepared for busy days

Says they are open 24/7 but sometimes they decide to close up shop whenever they want to. Subpar service. Quick and easy though.

These nit whits want to raise th minimum wage yet when u ask for no pickles on a cheeseburger they can't comprehend not to put them on even though there is a big white tag on th burger wrapper saying no pickles read more

I was only looking for lunch but was met with an unwelcoming and rude attitude from the manager of all people, paul I think was his name. And it's safe to say I'll take my business elsewhere where I actually get respect. Worst McDonald's experience ever! read more

The fucking morons Decided to wait until the order was scheduled to arrive to cancel our order. Left us all with blue balls for mcdanks and nothing to eat. My little brother starved to death because of this. And still no refund. Place is trash.do not go here. read more

I'd give 0 stars if possible.. Rude people who don't take your order properly and when they are confronted about the wrong order they do nothing to fix the situation. They lost my business. read more

McDonald's in Rockland MA - Can't Seem To Get It Right!!! I have been going in for breakfast for about a year or more approximately 3 times a week. I get the exact same order every single time. Always has seemed to be problems getting the order right. Just a few weeks ago I go through the drive through and leave. Found out that they gave me ham instead of bacon. I went back and they remade them - 3 times before they got it right. Today I go and order 2 egg sandwiches (same as always) and I get to work, 1/2 hour away, and they forgot the egg. Now, I know people make mistakes. It happens. I too work in the food industry. But all they sell is food. Why is it so difficult to get it right! Is is laziness or lack of paying attention; is it incompetence or is it that they just don't care. I could not go back to ask them to fix it because I would have been late for work. I called the store. Adam answered. He said he would replace the sandwich. He also told me he didn't have time to discuss it right now and he is just to busy. Part of customer service is listening to people. I just wanted to be heard. So now I figure if Adam (the store manager) didn't want to listen, I would let the public listen. I will post it everywhere so Adam doesn't have to listen to me. read more

I was very disappointed during my visit here, they messed up the order pretty badly and when I told them the boy at the window had an attitude about it. read more

Probably not the restaurant that cares much about yelp but here goes. Bar none the best run McDonald's I ever been to and I've been around 62 years. Most Mcdonald restaurants are a nightmare but these folks get it right. In my opinion they should send all the employees at other local McDonald's here to learn how it's done read more

This McDonalds is awesome! I go for breakfast and the staff is wonderful. Prompt delivery of the perfect breakfast! They always get it right the first time. I live in Weymouth, but go out of my way to make it to this McDonalds. Talk about a clean restaurant...this one is superb! Amazing! read more

This McDonald's ice cream machine is always broken and not working. You would think with the upgrades that they did inside and outside, the owner would put more money into his equipment. The French fries every time I order are always cold. But go down to the Hanover McDonald's and the Ice Cream Machine works and the fries are hot all the time. I could understand if the machine was broken one time. But it's consistently not working and you would think they want to make money in the summer time on that. read more

Breakfast starts at 5am not 3am settled for a breakfast burrito it was cold and soggy kid named Scott with a ponytail is super rude made me feel uncomfortable eating food he prepared read more

Went through the drive thru on a Saturday night at 5:00pm...no filet of Fish, no apple pies, by the time they made the sandwiches the fries were cold...poor service, poor representation of McDonalds...get your act together read more

I was there just before closing time on a Wednesday evening, and the food was just fine. We sat down at a table and we're not making any noise or causing any trouble and a lady (one of the workers) from behind the counter came up to the desk and started screaming at us for no apparent reason to get out because it was closing time. She said if we didn't leave she was going to call the cops. We didn't even do anything and she was going nuts. read more

My Husband and I recently came to this McDonalds and ordered some fries. We were prompted to go to the first window and when we got there Kaylee was waiting on us. She took my husbands card and rudely gave it back to him telling him to hold on and ran away. My husband and I then began to hear Kaylee and her employees fighting in the back which was very unappropriate including the language that was heard. Kaylee came back to the window and told my husband that the card machine was down and that we could go somewhere else or come back. She was very rude explaining to both my husband and I what had happened with the machines. I then had asked Kaylee if we could get the fries for free for the inconvenience and she loudly and rudely responded with NO! I have never recieved such disrespect from an employee and I will absolutely will never be back to this McDonalds. Kaylee needs to go back to training and learn better manners and how to treat customers with respect! Very dissapointed with this location. read more