The service is always fast as soon as my best friend walks in they greet in with the smile and say okay her hair is right here and it's ready never have a problem they're always good never mess up on my order and always on time read more

This is my tipping point with McD. I will not be doing any business with them again. I stopped here after a flight into DTW. Had not eaten anything for nearly 12 hrs, so I was hungry. I order two double cheeseburgers, a medium fry and a medium coke. The fries were luke warm at best. But the burgers were so bad, I threw them out. One has two slices of cheese and one burger patty. I took a couple bites of that one before realizing somerthing was wrong. The other had two burger patties, no cheese and what looked like special sauce. Just gross. read more

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We had stopped by early in the morning to pick up breakfast. I noticed that they had a Pumpkin & Cream Pie. I had to try it. I'm pretty sure it's seasonal and they don't offer it in Hawaii. OMG! It was so good. It was like a warm pumpkin pie with heavy cream, but so much better than a traditional pumpkin pie. I wanted to get more before we left, but I never got the chance. I also noticed that they had a frozen Sprite Lymonade (Sprite + Lemonade). I wish I had tried that, but it was too early in the morning. We were the only people in there and got our food in five minutes. I forgot what other people ordered, but the food came out fast. read more

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Always slow and orders mostly wrong - sorry Ronald - this is my least favorite mcdonalds

Drive through, maybe not the fastest, but my double qp was hot and absolutely delicious and made perfectly and the fries were nice and hot. This was a great fast meal when I needed it the most. Thanks to the staff at this store on 10/16/25, at 7:15 pm. read more

Recently stopped in here to grab a small meal when I was in the area. Service was quick and swift. McChickens were great! It's a quiet store though the drive thru is more busy. Overall it's a casual location, thankfully I can make my order up front than being forced to use the kiosk. read more

The worst McDonald's in terms of service and no organization. I feel the negative vibes here among the customers. I can see why the situation here is tense these are the place that creates a hostile environment. Chief read more

McDonald's - the front counter of the restaurant - Burgers Near Me - Romulus, Michigan

Today was the worst day for them all McDonald's usually suck but coming here 3 times cause they kept messing something up was not in my plans. They had me pull over to a drive thru reserve because they were waiting on burritos that's fine super patient. They bring me my food 2 minutes later, super fast. I check it quickly my son doesn't have his syrup I go inside and grab a syrup. Cool, drive to my son school prepare to have breakfast with him he has no hash brown so now I gotta go back. I go back it's cool I'm not tripping it's 3 minutes away. Finally situate his food and open mine yalllllllllllll the burrito I was waiting on is hard and cold and barely wrapped. I'm officially tired. read more

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I was staying at a nearby hotel and walked here to pick up a quick meal. I placed my order on the mobile app prior to arriving. When I arrived, I noticed that the dining area wasn't open and the line for the drive-thru was super long. I checked-in on the app and waited at a curbside spot even though I wasn't here with my car. I'm guessing that they were short-staffed as the drive-thru lane was barely moving. Thankfully only after a short wait, an employee brought my food out to me. read more

McDonald's - McDouble and Quarter pounder with cheese - Burgers Near Me - Romulus, Michigan

The only reason this place gets one star is because my food came out promptly. I ordered two chicken sandwiches to go. I asked for two BBQ sauces to go. The lady gave me one and said the second one was going to be a charge. So; I guess she expected me to split the sauce for two sandwiches. She also had an attitude when I said no thank you on the second sauce. I weep for the future with these kind of people who are supposed to be in the service industry. I guess I shouldn't expect much though...it is a McDonalds. read more

Restaurant Lobby was supposed to open at 6am since it was a week day. Stood outside waiting until 6:15am only to be told lobby wouldn't be opening for another half hour. read more

This is the worst McDonalds I have ever been too. We waited in line for more then 25 minutes. All that waiting you would have thought they could have gotten our order correct. And they want to make more money! What a joke... read more

Y'all suck, for this McDonalds to be ran by someone who says they've been in the food industry for years. The customer service, food handling and the overall atmosphere and attitude of not only employees but managers are HORRIBLE. If it wasn't for the airport they wouldn't even have any business to run. The food is always cold, and WRONG. Idek where to start. But what can you expect from a corporate business that hires any and everyone whether they have common sense or not. And if the attitudes are nasty I don't even wanna know what the back of the house and overall cleanliness of the store looks like. read more

The only reason this McDonald's is still open is because of the airport, plus neighborhood traffic. It's certainly not customer service and good food. 2 vehicles in drive thru and I swear it felt like 3 lifetimes went by. You're never greeted with a hi how are you today with a smile. When you pull up. A mumbling can I help you. I give my mobile app code. Pull up she says. I'm greeted with the back of her head on the cellphone. 10 seconds later she prints a receipt without looking at me and hands it to me. No eye contact. The managers are worse. One of them is a black lady with glasses with a black surgical mask half way on her face. She was asking me questions and I couldn't understand her because her mouth was covered and her back was turned to me. She seem to love her position even though she lacks leadership skills. No one says have a nice day after being serviced. It's like they can't wait for you to leave. One thing is for sure. They laugh and joke with each other. I waited 20 minutes for a frappe order that I ordered from app. When I get to the window, they're laughing and playing. Little girl ask what was your order? I replied frappe. She hands it to me and that was that. She went back to the laughter of her coworkers. I guess my being a customer assuring job security is irrelevant. They have a great location and that's why they get away with it. The location sells itself. read more

Longest McDonald's I've ever had to wait at in my life. The drive thru line took almost 30+ minutes for me to even get to the window and get my food!!! This place needs help and the parking lot looks like Ukraine read more

McDonald's - Broken road and was sitting here for over 37 minutes - Burgers Near Me - Romulus, Michigan

Food is fine, but always slow to get. I stop there because it's right by parking for airport

This is the most incompetent McDonald's I've ever been too. Good luck getting breakfast here in a decent matter of time. How the hell do you place an online order and they don't have it ready within 30-40 mins. You're better off starving or buying something from the gas station. read more

Waited 30+ minutes for a cheeseburger and some ice cream. Just don't come here. I don't care if you have five dollars to your name, it's not worth it. read more

Very unorganized and does not follow their so called hours. We approached to go into the dining room at 9:35pm when their sign clearly says dining room open until 10pm and doors were locked no one tried to help us in, say anything, or help. It's rather annoying when u come in from a flight and it says 10pm and nothing. Don't advertise that you are open until 10pm and have your doors locked. Very annoyed! read more

I was in town for my son's volleyball tournament, and we stayed a hotel across the street from this McDonald's. Wow! That's about all I can say. I was in the drive-thru, and when I pull up the young lady explains that they were out of a few items. No problem, it happens right? They had nothing but, lemonade, water, and chicken items. Never in my life had I seen or hear of a McDonald's that didn't have burgers and fries to sell. Our group alone had 100 families at this hotel across the street, and at 6 o'clock in the evening no burgers and fries. Can't imagine how much money they lost that night. Call ahead, you may safe yourself a trip. read more

Came here north nervous times and same terrible service. Fire everyone and hire people that can fulfill an order correctly and put the correct items on a sandwich that is supposed to be on it. read more

11:47 PM May 23, 2019 The rudest treatment I've ever received in any restaurant ever happened tonight at this drive through, where I've been a hundred times before. Never, shall I return. read more

I thought service would be quick and pleasant, well it wasn't, I just had two pancake orders for my babies and the lines were long. The ladies at the window didn't seem to enjoy being there, they seem to have attitudes and in a hurry to take your money and have you move forward. I always like to give second chances, so the next time my grands come over I will go and try again. read more

What a total disappointment. I'm staying at the hotel across the street and walked here to grab some breakfast for the family. Lobby not open and we didn't have a car (traveling). Zero sympathy from the person who answered the door. Mind you it is 12 degrees out and windy. Is it humanity or just certain people that suck? read more

nah this is the worst fuckin place to go went there ealrier asked for fresh patties and put in well done and the burgers looked absolutely gross, me and my friend sat there for like 20 mins waiting to get our order took, n they helped another person first even tho we were first. I never fucking complain bc i have work in fast food but that was absolutely ridiculous fix the shit before your shitty place gets no fucking business n fix yalls fucking phone i have called almost 10 times but the phone is "busy". this is fucking ridiculous. read more

Just to let you know for future reference. Unlike other McDonald's across America, this location ceases breakfast at 10:30am. Just watched a group of door dashers and my own order just get denied. Fair warning.... read more

McD's food is McD's food. It's what I expect but the service is terrible. You would think the location of this McD (freeway, airport, hotels...etc) would constitute 1/2 decent service, but, no. Not even close. I'm sorry if you don't like your job but don't take it out on the customers. My greeting at the drive thru - " McDonald's" Me.........hello? Can I order? Person who is employed there but obviously no happy- .."McDonald's " Me-..ummm, ok, :I place my order: Not happy employee- "6.01$" Me- ok... Pull around to pay..window opens Very unhappy employee-...." ........". Hands out the window Me-.....* I hand her the money Increasingly not happy employee-...* hands me my change* Closes window. And my adventure to the land of unhappy is at an end. This is just the last escapade of this McDonald's My summary; if you have to, if you're just in need of some food, go ahead and eat there. The food is exactly what you would think. But this McDonald's is a great example of the reason McDonald's will one day be 100% automated read more

Far and away the slowest store around. 15 minutes in the drive thru just to order. Asked the 'speaker box' no less than four times if I could order....crickets..., pulled away knowing those ahead of me had at least ten minutes to pick up their orders. read more

Under construction. Very, very slow drivethru. The cars were backed up to the highway. read more

Horrible service. Ordered 10 piece Mc Nugget combo. When opened box only 8 nuggets! Had to walk through drive through. Would not take my order unless it was through the app. What difference does it make? Servers very rude!! read more

McDonald's - 10 piece(?) McNugget - Burgers Near Me - Romulus, Michigan

Horrible service and lackadaisical employees...even for a McDonalds. Happy meal with 10 nuggets and no fries. I ordered a 6 piece. This place is garbage. read more

Drive thru slow as you can possibly imagine!!! Machines for ice cream taken down early. read more

Waited in line over 10 min and was told to hold 3 times. 7 pm on a Friday. 4 cars in line for 2 lanes. Seriously have some staffing or training h issues and left without ordering. Nothing fast about this McDonald's. read more

This McDonald's is DISGUSTING. The staff are highly disrespectful. My brother ordered a Big Mac combo and to his surprise He took a bite into his Big Mac and there was a dead roach. Wish I could have took a photo unfortunately all was left of the baby roach was a leg . And I tried to call and report it but they hung up in my face. read more

I just called in to see if they allowed (walk-in To Go) at this place and when the lady answered she was being rude how they accept anyone in. I get that but some places are different. Some allowing one person at a time to order and then they bring your order out. Yet, she was horrible and rude! I asked if I could place my order through the drive through and pick up at the window. She continued to yell and be rude by cussing and telling me that I need to be in a car. I'm a flight attendant who's in a layover. I don't have a car and it's just across the street. Whoever is running this place right now is incredibly disrespectful and should be handled with management. Super unacceptable! read more

Locks up before 9:30p.m. can't go in a stretch your legs relax for a minute. At the airport, where a place should at least allow inside take out until 10 p.m. like every other McDonald's in America. Jeez. read more

Worst service ever go hungry before going to this location food cold and order will be wrong

About the best place to wait for delayed incoming flights with coffee and free parking! I mean, it's a McDonald's. But there is literally NOTHING better in the area and I had 1.5 hours to kill before a friend's flight arrived. The coffee was passable, and the wifi super fast. The "dining area" even had a lovely view of the setting sun the arriving aircraft. Not that I would've known--I was working diligently, of course, powered by the coffee. The people were very friendly, which is always a plus! So, while I wouldn't recommend coming here, unless you're in a situation like mine, it does fit the bill in a pinch! (And there is literally NOTHING else nearby except Big Boy and Bob Evans...I guess they have free refills, but then there's the tip. Alas.) read more

Traveling to the airport and had some time to kill. Stopped here for the first time. Very clean and very friendly staff!!! Must say the chicken sandwich was the best one I've had at any McDonald's!!! Fresh and very hot!!! read more

Took fifteen minutes just to get to the speaker, with four cars ahead of me. Ordered the new crispy chicken to try it, and the rest of the drive-thru experience was fine, other than the miserable employees. Got to my hotel room only to open a sandwich with nothing on it... The people were miserable, the food was wrong, and no way I'm going back to wait to get it fixed. But I'll not go back. Very dissatisfied. read more