Good morning at Chick-fil-A are super slow. Service is not representative of fast food. Also the ambience of this place on the outside as quickly deteriorating for something that is only a couple years old. Not a typical Chick-fil-A. And the servings of the chicken keep getting smaller and smaller. read more

I've recently been on a Chick-fil-A kick, and I can confidently say I'm obsessed with their BEC Biscuit for breakfast and the Market Salad for lunch. Both are consistently fresh, flavorful, and truly satisfying. I typically order through the drive-thru, and they are exceptionally quick at moving the line. I've only had one occasion where the wait was a bit longer than usual, but aside from that, the service has been outstanding--fast, friendly, and efficient. I now find myself stopping by a couple of times a week because the food is just that good. And for comparison, McDonald's BEC Biscuit doesn't come close to Chick-fil-A's. Highly recommended for great food and great service! read more

Greeted immediately upon entering the restaurant. It was busy but order taken promptly. Dining area is very clean and spacious. Nice decor! My food was made to order and fresh. Highly recommend this location! read more

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Easily located off Telegraph and 696. The parking and drive through is a nightmare, it's a bad design. Inside is clean and staff are friendly. I usually do a mobile order but don't like that they keep the food orders behind the counter. Other restaurants place them on a shelf and you just grab and go. Always congestion at the pick up area with everyone trying to tell staff the name of their order. Food wise, always fresh, hot, and delicious. Ate inside one time and staff came by and asked if I wanted a placement for my food. Bathrooms were clean. read more

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French fires are so good and the staff is decent I love the new drink option it pairs well with tequila read more

Chick-fil-A - First stop on French fry tour - Chicken Shop Near Me - Southfield, Michigan

Ordered grilled chicken club sandwich gluten free bun. They forgot the sauce for the bun. The bun was stale and crumbly. There was a date on the packaging of the bun, it was printed 25216which I believe to be June 21 2025. This is October!!! It was dry and awful. read more

This is the LAZIEST Chick fil A I have EVER BEEN TOO IN MY LIFE. There were no workers out taking orders they made us drive to one person if I would have known this I would have NEVER even came here that's ridiculous I have NEVER SEEN THIS. This location needs to do better I was in line for 20 mins on a 30 min lunch break. The chick fil A by my house would never be this lazy I will not come back here. read more

Chickafella...as I've called Chick-fil-A for decades is always a great choice for fresh fast food. I have lived in several southern cities where Chick-fil-A operated originally. I was happy to see locations were opening up in Michigan a few years ago. I visited the Tel-12 location after picking up makeup at a store sharing the same parking lot. I had no idea that the restaurant was even there. Anyway, lol, I was happy to see them in this space. I'm sure that this location will do very well as it's bustling with lots to do, places to shop, etc. The drive through line wrapped the building, but if you're familiar with Chick-fil-A customer service and efficiency, you know that's no big deal. I was through the line within 10 minutes. I order my fav, tenders and waffle fries with a half & half. The chicken and fries were consistent as always from state to state. There seemed to be a huge difference in the flavor of my drink, however. Nothing beats Southern lemonade and sweet tea, good effort however. I'm happy that this location is close to home and sits between my home and work. I'll be a regular here. read more

Chick-fil-A - Chicken Shop Near Me - Southfield, Michigan

I work near this location and I visit often. The service is excellent and I've never had an incorrect order. The staff is always friendly, efficient & professional. The spicy chicken sandwich is the best around. I haven't been inside the store, but the grounds outside always seem to be kept clean and free of litter. read more

Located in the parking lot of the strip mall that replaced the Tel Twelve Mall off busy Telegraph. When I visited they had people in reflective vests to help direct drivers safely into the large double drive thru line and the parking. Inside is a clean large bright store, with a counter area for dine in and take out. The employees were all very polite and helpful. It is the usual Chick Fil A menu. read more

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The food was good and just what I wanted and needed and I got everything I asked for considering I door dashed. The service was good and the food was great again. 6.5 outta 10 I always want some form of veggies no matter what I eat wish I was hungry enough to get a sandwich as well. That way I would have had some veggies. read more

Chick-fil-A - Nuggets and waffle fries with a frosted lemonade - Chicken Shop Near Me - Southfield, Michigan

Came and had lunch inside. Amazing food and Amazing service. Such a pleasant and warm environment. (Dee Dee works the dining area and is so polite and sweet) I can't wait to return. read more

Chick-fil-A - Chicken Shop Near Me - Southfield, Michigan

Having had CFA in the south (Georgia) the recipe for the chicken nuggets and tenders is not the same at this Michigan location. Trying the food once again orders received remain over-salted meat with more extra batter along the edges. Burnt taste batter and certainly not the same as southern options! Taste is that of old oils as well. Service itself is always excellent, fast and friendly. read more

Tim in the drive thru lane is awesome at his job! I love the efficient and friendly service and the waffle fries and shake my husband got were perfect read more

Busy, but aren't they always. Things chicken and fries could be crispier. We were done with our dinner before they brought out the frozen lemonade - this happened the last time! I went for drink refills and many staff walked by without looking at me. Had to get someone and it seemed a chore for her. I don't get the hype of this place. ‍ read more

Let's just dive right into Americas greatest chicken fast food stop (bold statement, I know): Service: 10/10 and I'm not being biased that my brother used to work as a server in high school. They really teach manners here with phrases like "my pleasure". Generally more than helpful and willing to squeeze in some extra sauce. Pretty timely for the quality of food Orders: 9/10 times they get it right. It's 4 stars because once in my Mac n Cheese I had a fruit fly. Another time they've forgotten my fries :,). And very often, fries aren't salted (but we can always add some) Quality: 10/10. I have nothing bad to say about the freshness. The cost keeps going up so my bank is suffering even if it's by 10 cents every now and then. Inside is always clean when I actually drop by. Pro tip: download the app and order express! Your food will get to you very quick. read more

I'll admit it - I just don't get the hype about Chick-fil-A. It's very basic fast food chicken. There is nothing compelling about it. I hadn't had it in a while and I had driven by this location a few times and saw the huge lines, so I thought I'd give it another try to see if I could figure it out. Nope. It really didn't wow me. I had the same reaction - it's just your basic fast food chicken that's not notably different than anywhere else. All of that said, the logistics of the drive through process at this location are very elaborate and impressive. But waiting in line for fast food for 25 minutes despite placing my order online ahead of time is really not worth it. read more

Anything less then 5 stars is shocking! This is Chick fil A yo! What other place is as friendly and customer focused? Popeyes? Yeah right! I like to give them funny names at the drive through, so when I get my food they have to tell "Mr. Roboto" thank you. Worth every star in the review! read more

I love Chik-Fil-A for a lot of different reasons, and I'm glad their here in Michigan. I was on this side of town for some stuff and saw it in the parking lot of Meijer on the Northbound side. After I was done with what I was doing I decided to go check the new place out. Pulling in, this complex is busy already with all the stores in here, so navigating my way in was a bit much. They have the back parking lot all coned off and it was kind of confusing. I've been to the one in Sterling Heights and that parking lot was a lot more organized in regards to entering and exiting. Maybe they could do a better job with how this flows? The staff here's always friendly which is why I love coming here. It's clean too, which is great. As someone who's had Chik-Fil-A in different states, I don't know if it's a Michigan thing or a post pandemic thing, but the breakfast menu was lame. Like super lame. They used to have such a great selection of breakfast sandwiches and other items. I know it's not location specific because their a chain, but dang, talk about nothing to really choose from. I was torn between the chicken sandwich and the chicken bites. I asked if anything came on them, like lettuce, mayo, anything. NOPE. REALLY. so it's a piece of chicken on a biscuit. I mean, Wendy's has a killer chicken sandwich that they serve for breakfast and it's awesome. Thiers is covered in honey and a few other things. Not here. So, I can't hold this location responsible for that, but man, what a shame. Back in the day, they used to have this amazing chicken bagel sandwich that was awesome. It's what got me hooked on Chik-Fil-A in the first place. I guess not here, not today, not now. What a shame. My sandwich did come with hash browns and an orange juice. The lady at the counter said I could get a fruit bowl or yogurt for a small upcharge. I wasn't that kind of hungry so I passed. Food took a while to come out, but when it did, I definitely enjoyed it. I will be back just not for breakfast any longer. Wendy's is where it's at for breakfast these days. Sorry Chik-Fil-A, you are good for lunch and dinner, just not breakfast. read more

I went to Chick-fil-A Southfield and I REFUSE to get hooked! I would come here just for the customer service! From the greeting to ensuring my food was correct, everything A1! I got the bacon/egg/chz and the sausage/egg/chz breakfast sandwiches. Very good! First time eating here, def won't be the last time. read more

Chick-fil-A - Drive thru - Chicken Shop Near Me - Southfield, Michigan

Line wasn't long, very quick. The lady that took our order was very nice !! And the guy that gave me the order was very nice to my niece in the drivers seat. Very nice staff!! - (3 people in car including me!) The food was amazing as always. We got 2 Peach Milkshakes and 1 strawberry lemonade for my daughter, all were good!! My daughter said her lemonade was a bit sour but she still drunk it all lol. For food we got Chicken Tenders and Fries(niece), and Nuggets and Mac and cheese(daughter)!! WILL be back when I'm in the area!! read more

Chick-fil-A - My daughter's food! - Chicken Shop Near Me - Southfield, Michigan

The food is extremely fresh and the service was impeccable. The woman that worked with me at the front was extremely patient and helpful when there was issues with the system. The environment was extremely clean everyone was very friendly! read more

Chick-fil-A - Spicy Deluxe Sandwich, Chick-fil-A Waffle Potato Fries, Seasonal Mango Passion Sunjoy - Chicken Shop Near Me - Southfield, Michigan

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First time ever waiting long in a chick-fil-a drive thru ... have travelled country and stopped at many a drive thru for lunch break while never waiting ... I've been waiting for 20 minutes to move the line and cannot escape the line either ... I know this is an anomaly most likely, but I'm still in disbelief at this time sink ... read more

Best food and service - only place to get fast service on breakfast, like bacon and eggs. Their nuggets are awesome.

Accidentally ordered a Cobb Salad for a lunch and learn yesterday and it came with bacon bits on it. Since, I don't consume pork at all, I figured that a company like Chick-Fil- A would exchange the salad without any hassle. Not the Mngr named Cordell though!!! He looked at me dryly and said "Did you order it without Bacon?" I answered yes however I could not confirm if the person supplying the food had passed along my request. All I know is that I went hungry yesterday through lunch and I really honestly felt that a fast food chain like Chick-Fil-A would have absolutely no issue with creating a little good will between an customer with an expression of "My Pleasure" !!! I'm still in SHOCK! Cordell has redefined my opinion of the politest fast food joint ever! I walked away feeling like I was attempting to pull a SCAM on them! Anyways, I felt that this experience should be shared with everyone with dietary restrictions. Since I'm a Muslim and I have NEVER EVER had an issue in my 51 yrs with a mistake on a food order being corrected. There's a first time for everything. Bet! read more

Not the best chick fil A. But better than the one at the mall. And it's relatively close to my house. The other day they forgot to include my fries. Drove 10 miles home before I found out. Then had to drive 10 miles back. Hope service improves over time. read more

Ordered spicy chicken meal My first visit to this chain and my last.Chicken was soggy and warm didn't taste good. It tasted prepared ahead of order Tea was delicious . read more

Fawn was great. Her customer service is amazing! Overall my experience here was perfect. read more

I didn't get the food I ordered ahead of time online. No big deal but what is far more problematic is that (1) there is no way to access the lane for pre-orders without sitting in a long line...what's the point of ordering ahead (2) the maze you have to get through to sit in line is riddled with MASSIVE potholes. I kid you not, these are the largest potholes I've seen in my life. I'm sure it's not this franchise owners fault but they should petition the owner of the grounds to fix the potholes. It's dangerous and who wants to risk a blown tire for a chicken sandwich? The location on Haggerty is far more efficient and tire safe. read more

For those who thought that chic-fil-a stopped at friendly service, this location is a step above. Not only is it in a location in dire need of a chic-fil-a but the parking and construction of this location was made for optimal function. The staff feels like family, and is black owned! For everyone who think that Chic-fil-A is bigot ran. The food was very fresh, and requests were easily heard. For the first day of opening food came fast. Even more dearly the owners care about the area because they are from here. This is the spot, don't start a road trip, or end errands without hitting this place! read more

Chick-fil-A - Scenery - Chicken Shop Near Me - Southfield, Michigan

This is not your normal chick fila. Every other chick fila allows customers to order lunch regardless to it being breakfast or not... but not this one. This bogus location told me that I needed to wait 15 mins to order lunch which is a farce. If you're lazy and under staffed, just say that. Rules are rules. Why would every other location have a different set of rules? Do better! Don't make up rules for the location near Detroit that blacks people frequent most. Y'all suck. Further, after I waited, the guy in front of me was ordering breakfast when the menu switched over and they had to get a manager to come out for him to complete his order. Theeeeee ghetto read more

Very good food, nice in the inside and nice employees, long wait times can be a pain but you can just order ahead

I came here a few months ago and screenshotted my location so that I could remember where it was. Let me just say: this is the best Chick-fil-A in America. It was CRAZY busy and the line went by SO fast. Food was still so good!! The staff was what really made it so memorable- they were so incredibly kind. Beyond kind. The Holy Spirit is alive and well in that place for sure. read more

After visiting chick-fil-a in Southfield Michigan numerous time recently, I felt compelled to write this review.Frequently people are happy to complain about the food,service or ambiance of a fast food restaurant and I want to complement this restaurant in all three categories.The food is of excellent quality notably fresh and hot & the salads crisp. The service is also excellent, speedy & on point and the general ambiance is friendly and smiling with someone always asking if they could be of service in any way (especially Tracy!). Someone has certainly trained this staff very well. Other restaurants could take some advice from the managers of this branch as to how to serve and retain customers. read more

Simply put, this is the worst Chick-fil-a in the country. The employees are rude and your order is almost always wrong. Go literally anywhere else for your food. read more

The drive thru was long but actually moved faster than I thought. Glad I stayed in line. The staff was very nice, helpful and patient, as it was my very first time there. With the 10 minute drive home, my food was still nice and warm plus very tasty! I'll definitely be returning soon, maybe I'll give it a 5 star rating at that time. read more

Tenders were really small and the fries weren't really full....For 1 meal plus an extra fries was 19 bucks....Sadly too expensive for quantity received.. read more

HORRIBLE customer service, such bad service in fact that we forgot to order some things off the menu because we were so shocked . I don't care how bad of a day youre having at the end of the day this is your job and you should act accordingly. read more

The slowest I have seen in as many states I have eaten at. I ordered online and said it would be 15 minutes and 35 minutes later still waiting. For uncommon, must be the management at this location. Go across the street to Popeyes. read more

Mf chx taste like ground up hot dog not good not impressed yuck I need all the sauces for this meat eewwwwwwwwwweewwwwwwwwwweewwwwww