Chicken nuggets were sooo fresh for McDonald's super hot. Never had hot hot chicken nuggets from McDonald's before. I don't even eat McDonald's but stopped to get a quick bite. Was really surprised. read more

This location is very dirty and the burger wasn't the best. Not sure I'd come back again read more

McDonald's - Coffee & Tea Near Me - Santa Cruz, California

If I could give it a zero I would. Most unorganized place I've ever been to. It took 45 minutes to get 2 value meals with nuggets and fries. Terrible read more

Congested lobby; narrow walkways, only 2 kiosks; causes a line to form for ordering. Very busy when I visited here. People stand too close to one another, can't imagine when Covid precautions were active what this place was like back then? My food tasted good, no complaints there. It was served at a reasonably decent pace. Unfortunately there is no soda fountain out where customers can get refills. This store controls the beverages from behind their counter, corroborating other reviews. The ambiance was conversational. Tables filled up with chatty people, so if you like a quiet environment, this isn't for you. However, a good spot if you plan to engage someone with a verbal dialogue. An employee almost immediately tried to clear my table even though I'd stepped away from it for less than one minute. I had to bark at him not to touch my stuff. I appreciate the efficiency but this is ridiculous! Sharp pointy corners on the tall tables stick way out and I accidentally jabbed myself backing up. This is definitely a DRIVE-THRU preferable location. Only use the lobby if you have to. read more

McDonald's - Cramped lobby space - Coffee & Tea Near Me - Santa Cruz, California

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Wasn't the biggest fan. We ordered 5 drinks and it took over 20 minutes. They also have incredibly high surcharges on everything. A McDonald's in a different area cost $21 for 5 of us to get 5 drinks, 50 nuggets, and 3 fries. In this Santa Cruz one it cost $22. For the biodegradable cups and straws and just getting the beverages. It was also SUPER tiny. There was no room for you to walk anywhere. You would have to press yourself to the wall to let other people walk by. It isn't the best area either, Santa Cruz is very expensive being right by the water but I would add 10 minutes to go to a different location. Wasn't the biggest fan. We ordered 5 drinks and it took over 20 minutes. They also have incredibly high surcharges on everything. A McDonald's in a different area cost $21 for 5 of us to get 5 drinks, 50 nuggets, and 3 fries. In this Santa Cruz one it cost $22. For the biodegradable cups and straws and just getting the beverages. It was also SUPER tiny. There was no room for you to walk anywhere. You would have to press yourself to the wall to let other people walk by. It isn't the best area either, Santa Cruz is very expensive being right by the water but I would add 10 minutes to go to a different location. read more

Lady at front is super rude does not care about customer service , bad attitude , overriding her own co workers and making the business look horrible. Rude to me and multiple guest have many accounts . Hair back in a slick bun with glasses . Horrible read more

The employees not wearing gloves touching dirty rags and wiping counters down then bare handed putting hash browns in the little paper holders I told them that was nasty and unsanitary they told another customer to get out when he said they need gloves on plus nobody speaks English never eating there again read more

This is the worst McDonald's I've ever been to. It's slow, it's cramped, it's dirty on every table, there's barely standing room wait for my order. The parking lot is so small I couldn't get into my car when someone parked next to me, I'm a skinny guy. The straws are paper here, the lids are weirdly green, the fries came in a cheaper bag. I could barely hear them calling orders read more

Couple of days ago, went to get a coffee in the morning, I told the cashier in Spanish & English.. I would like a large ice cold black coffee.. she said, uh huh.. okay! I paid for my coffee and waited, I saw her serve a large cup of Hot Coffee and she called out my number.. I told her nicely, I ordered a large ice cold coffee.. she said, no you didn't, she said, if you don't want to pay for your ice cold coffee talk to the manager. But he was dealing with another Customer service issue. I told the cashier, forget it and never mind. I walked out with my hot coffee and one of our "finest" Santa Cruz citizens.. asked for a buck to get a coffee, I gave him my coffee.. that made his day and that will be my last time going to that establishment to get food. Poor customer service and need new staff McDonald's Headquarters! read more

Only got half my Big Mac honestly don't understand how this is possible to do . This was an Uber order it said it would be 15-39 min took over an hr food was cold they didn't send condiments like requested, I got the wrong drink ( the lid looked like it had been stepped on ) and half my burger was missing . read more

McDonald's - Umm wtf where the second half of my Big Mac ? - Coffee & Tea Near Me - Santa Cruz, California

Avoid. They avoid using cardboard here for some reason, and instead use full paper for their fries which makes their "large" basically equivalent to a medium-small. They're shamelessly unapologetic for it. Also, their chocolate shakes suck. I'm not usually compelled to leave a review for places but I feel it's my duty as a decent person to warn you not to get screwed here. read more

McDonald's - A "large" fry-sized piece of paper. - Coffee & Tea Near Me - Santa Cruz, California

yum yum pickles. NOT!!! i didn't get ANY pickles and it took forever. the service was caca. the vibe was old maniac and yelling. so i didn't go back her. EVRRE! my pooki snooki nookie booky auger cookie mickey ate all of the musters that i got with my order she poured into into her Mcflurry and the ice cream machine was functional and i wanted make memes aoujd the machine being broken in my barbie head pants. read more

Stopped here with some friends around 8:30am on a Saturday morning. There was very little parking and the spots that were available had a bunch of homeless people standing in the middle of those spots. Anyway, we managed to get a spot and walked inside only to be greeted by a lot more homeless people, dirty bathrooms, and no where to sit. I ordered on the app since the line seemed to take forever for my friends. My hashbrown and my hubby's egg mcmuffin tasted normal so one star for that. read more

There's only one toilet and it's locked . $55 in food and you have to scheme to get in and wash your hands

Unfortunately, (This location has a lot of racism, and they speak it out loud in front of the people) On Sunday, Jun. 30, 2024, at 9:17 AM, I went to McDonald's, 1210 Ocean St, Santa Cruz, CA 95060, to buy a cup of coffee. A homeless woman in front of the door asked me to buy breakfast and coffee for her. So, I invited her to choose what she want BUT the employees refused to make her order even though I told them I was paying for her food AND there was an employee called "MARIA" Said that " WE ARE NOT WILLING TO GIVE THE HOMELESS ANY FOOD EVEN YOU ARE PAYING THE MONEY FOR HER FOOD. OTHERWISE, WE WILL CALL POLICE." I asked "MARIA" why you are refusing. The answer is that she is HOMELESS and rude. However, an employee called "MARIA" refused to do my order because I was helping a homeless woman. Absolutely, the employee called "MARIA" can't be racist and speak out loud in front of people unless the manager and the owner are racist too. Finally, I thank GOD because "MARIA is JUST EMPLOYEE AND DOES NOT HAVE POWER AND PERSONAL BUSINESS." read more

McDonalds in Santa Cruz, come on its the cheapest boxed excitement ive had all week. Choose kindness over weaknees today. This could be you one day. . read more

McDonald's - a stack of donuts and a cup of coffee - Coffee & Tea Near Me - Santa Cruz, California

If I could I would give this place Zero Stars I came here today May,16th 2023 it's about 3:30 pm I ordered a Chicken sandwich it's literally cold how is it cold from 1 min from the time they handed it to me . I wanna know who the food inspectors are in Santa Cruz county letting this crap pass food has to be at a certain temp and this would not pass!! As for the customer service shiii#just as bad I can't even get a damn refund either .McDonald's corp u need to refund me and go undercover boss on this location in Santa Cruz you'll see how bad it is read more

McDonald's - Look how messy it looks to it came with a pound it mayo on it - Coffee & Tea Near Me - Santa Cruz, California

So I guess I know how class action law suits get started now. Santa Cruz McDonalds now serves there fried in little paper bags, and I mean little. I ordered a large fry and cookies to go. First they forgot about my order because why take care of customers standing in front of you when we can take care of Uber eats customers who aren't even there first. And secondly their "large fry" is equivalent to a small to medium fry in every other city. I have already started gathering the appropriate data for lying and misrepresenting their products and over charging customers and will continue to do so until an attorney is satisfied with having enough data samples to move forward. read more

McDonald's - a bag of fries and a bag of fries - Coffee & Tea Near Me - Santa Cruz, California

Mid atmosphere, no refills on drinks, and the food was just poorly prepared, over all the worst McDonald's I've been to to be honest

I Ordered a burger with just the meat and cheese no bun no anything but the meat and cheese. Then I got my order and it was a bun, meat and cheese I said " Can I please have a chicken nugget box " they told me they had no chicken nugget boxes. I said "can I have Any other box?" Then the manger said " You don't have to be so rude, Clam down." read more

Order the cappuccino. It is literally like they poured pure water into a cup heated it up and put a scoop of instant powder capacino in it read more

McDonald's - Watercino - Coffee & Tea Near Me - Santa Cruz, California

I went to have breakfast with my family. This is a very busy location. They only had one restroom and the line was long the whole entire time we were there. A customer women and daughter tried to use the employee bathroom and an employee stopped her from doing so which I completely understand. However the way the situation was approached was unnecessary. The situation resulted in an argument. Where the employee cussed out the customer. This was a very awkward and toxic environment for my family and I. I did not appreciate the way he spoke to the customer. He was very disrespectful and unprofessional. I have never encountered such an awful experience at McDonald's. Please talk to employees about being respectful and having good customer service skills and ethical morals. read more

OMG how can a McDonalds be SO bad, SO inefficient & still carry the McDonald's name?? I saw the horrible reviews, which seemed mostly to be about the lousy service. But I had 2 hungry kids so I ignored those reviews & got them burgers. What could go wrong? What a mistake. Should have checked the bag first, but we drove away & saw that the cheeseburger had NO CHEESE & the other burger, though we asked for lettuce, pickles, etc, came PLAIN. How can someone screw up so badly? What an embarrassment to McDonalds... read more

Do we need to talk about the sad excuse of a franchise this location is? No consistency, no service, and a rude staff. The owners have never cared and will never care. They redid the whole place and still can't get their orders right, on time, or even have a semblance of customer service. The ambiance is plastic, uninviting, and cold. The staff don't greet ANYONE, and are so ready to not care about anything before you even show up. We get it, it's not fun working a fast food job. Well guess what, most of us here reviewing your staff and store have worked fast food jobs, and this location is laughable at best. After working 10 hours at our own jobs, we don't need some stuck up employees to fail at every aspect of their job. Do better, fire the current staff, and stop posting your goal board covered in glitter over the fryers. read more

The manger is a fucking bitch. She cussed out my children and blamed the order wrong on us when we clearly had the receipt. None of the bathrooms were working. I came to Santa Cruz for a day off and wanted some fast food with my children but never will I come here again. That arrogant and piece of shit lady. read more

Stoped at McDonald's to eat the rest room was dirty no toilet paper or paper towels and trash all on the floor , had to ask a manger to wipe down a table so I could sit down and eat the the food was cold! If I could give a negative star it would be -2 read more

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For the 3rd time this McDonald's refused to serve me soda with my meal. I can understand being out once in a while, but this is my third time! What's going on? And just so you know they did have soda. I saw the employees getting soda. read more

Worse mc Donald's Iv ever been too!! Staff are SO rude and racist . I got a hamburger with NO PATTY just the bun ? THEN I asked for more ketchup and one of the staff said " I already put some in your bag" I said Uhm yeah I like ketchup can I get some more plz ? Wtf . And they don't do refills !?!?! Iv never been to a mc Donald's that doesn't do refills. Worst staff EVER read more

McDonald's - No patty - Coffee & Tea Near Me - Santa Cruz, California

They have an excellent drink selection with the their drink machines. Sugar free fruit punch Powerade! Come on! Now it's sprinkled with homeless people. Sort of tight in this recently spruced up McDonald's. I counted 3 homeless people. No drive thru. Wait, 4 homeless people. Feel bad for them but want to be honest in my review. read more

Horrible customer service with an exception of a few employees that have to put up with the horrible attitude of coworkers. As a customer you understand when a location is understaffed or extremely busy, but in this location, I was left in disbelief at the way customers and staff are treated. It shocked me to see that people with no people skills work at this location. You can see the stress that hard working employees endure having the person in charge treat them as if they don't matter. Im a strong believer that no matter what position you have , you treat others with respect. If I could give this location 0 stars I would. read more

Ordered a McRib sandwich and it was missing the bun wtf. How is this possible. This cannot happen smh.

Okay so I see the Yelp review is 1.7 stars for this location so it does make sense because I as well have had a negative experience at this location spoke to an employee and a manager about my messed up order that I made last night on my way home I came back today to get it replaced and they are refusing to replace it nor acknowledge any kind of resolution with no kind of friendliness or assistance of any kind so apparently they would rather have negative rope reviews negative survey responses complaints put on the corporate say it then replace the order that they failed to accurately provide in the 1st place awesome training corporate awesome service that sarcasm obviously keep the crappy service and performance store number 17454 and make sure to definitely give props to the manager, monsterat is her last name. Corporate should really look into making sure their Yelp reviews are higher than two Stars versus saving two hamburger patties read more

I stop in to get a large coffee every couple of days with 2 sugars and 3 creams. The last 2 times the person has taken another order before grabbing my cup of coffee and has made it wrong both times. The fact that I was made to wait for a simple cup of coffee that very obviously she could not remember what I had asked for in it is very annoying. Especially since I was made to wait on a person who was homeless( the weeds in his hair and dirt on his clothes gave it away) is even more annoying since I am on my way to work when I stop. I stopped eating your food years ago but love your coffee. I could stop at any number of places for really good coffee but choose to drink yours. Well you just lost a good coffee customer for allowing your hardworking customers to have to wait on the homeless!! read more

I THINK I ALREADY HAVE DIARRHEA...juuuust kidding This location isn't the best, compared to other McDonald's, and I'd advise you to avoid this place. It took about 10+ minutes to get through the line. There was one cashier, who moved slowly, and about 12ish people waiting to place an order (including me and my friend). The food came out of order and slowly, I know Santa Cruz is the town of the banana slug (whooooo) but it doesn't mean you actually have to move in a slug pace McDonald's! This is supposed to be FAST food afterall... I ordered the 20 piece McNugget meal for two, the 9.99 deal, because I'm a fat-ask (use your imagination on that word) and they only gave me EIGHTEEN nuggets! NINE in each box! It's supposed to be ten in each box, trust me, I'm a college student...Ten + Ten = Twenty....Nine + Nine = Eighteen...BOOM you got schooled. Aaaaaaanyways, I don't like this place one bit. I can't wait til the other McDonald's closer to campus re-opens (they're under construction right now) because this is not the biz-ness. read more

This place has really poor customer service. Me and my husband decided to have a fast breakfast and the oatmeal came really soupy. When my husband told them about the incident, they said "there is nothing they can do". The attitude is not that receptive. In a million dollar franchise, we do not understand that mentality. The second one came a little "better". The employee said one more time "there is nothing I can do", laughed in our face and left. read more

McDonald's - Soapy oatmeal! And "Nothing they can do"! it is just a time and temperature simple step! - Coffee & Tea Near Me - Santa Cruz, California

Dear god.... avoid this place. While inside listened to whole conversations on heroin and meth. Homeless sleeping outside against windows. Social workers here interviewing folks. Placed order and it was either stolen by someone else or they forgot to make it. Had to have it redone. read more

about $.75 more than we have spent for the same breakfast anywhere in the country! And a $0.25 charge for "Disposable Cup Chrg"! Really, you idiots are worse than Comcast when it comes to fees. read more

Worst McDonald you can go to. Fries taste old and the staff doesn't even acknowledge a guest. Transits can use there restrooms to bathe and it's very unsanitary. read more

This is the McDonald's whose raison d'etre is the just off the highway on the way to the beach location. Improbably they've been through no less then two re-models in the last year. Generally speaking I try for comprehensive detail filled reviews the first time around. You want more details, read my first review otherwise lets just move on to what you need to know. So while the remodels have helped things, the flaws with this location are unchanged. some things that improved (so far anyway) are the overall security situation. You have dramatically less odds of dealing with a really bad situation here. This does not mean that you should leave your car unlocked or that you should use the bathrooms, but it does mean you will most likely not be propositioned while waiting in line. Also everything is new which is nice-but that shiny new look won't last long. It's got a order kiosk thingy which allows them to hire less people and allows you to jump the line a bit if you can figure out how to use it. Still a decent source of affordable american style fast food, and no lie that parking lot has improved considerably. No drive thru though, and while it's gotten a lot better, it's still a long ways away from being the best. read more

Close to the beach. Made a stop after going to the beach. They don't have a drive through which sucks. Saw a homeless person sleeping inside. read more