Fires ice cold. Nuggets ice cold. Big Mac ice cold. I live 2 mins away. The worst service. No receipt. Customer service. Very nice, but can't do anything. Will never order again. read more

Easily the worst McDonald's in the Winchester area. The hours are unpredictable at best. I don't mind the drive thru being the only way to order but when they are closed at 8:30 when they are supposed to be open until 11:00pm there's an issue. I am disappointed by the management at this particular McDonald's and would rather take my business elsewhere. read more

Stopped there on the way home from grocery shopping, the line went fast and the lady taking the order was amazing. The food was horrible. We got 2 Quarter pounders with burnt and squished meat, 2 fish sandwiches that were just thrown together and sloppy. We called to let them know and Gloria was the manager and pretty much told my friend she was a liar even though we had pictures and told us we should of brought it back.. we live an hour away from there.. so she called corporate and told about the horrible service. Just be careful going there everyone. read more

Always takes forever. Location is right by my house. It seems to constantly be going down hill. It shouldn't take 10 or more minutes to get a sweet tea. One window open and it's 8:20 am on Wednesday morning. Girls have attitudes and they're not even busy. Update as of 4/13/18 Whatever lady who is at the second window needs an attitude check especially when dealing with my mother. Not a problem you're out of milkshake mix. That we waited in line for and it's apparently out once we pull up. Sorry that my mom forgot no one is ever at the first window and you had a major problem. This place has went down hill since Patty left. Full of rude people. If you don't want to work maybe find a job that doesn't qualify you interacting with society. read more

I just spent 20 minutes stuck in the drive thru line for 2 large fries! It is very frustrating. This McDonald's is always super slow no matter what time of the day or what day of the week you go. I learned my lesson and am not going back to this McDonald's. Don't waste your time here. read more

The staff in this specific store is very rude. They alwys forgets to add all ordered item in the bags. At one occasion they forgot to put one of my order in the bag when i called them they said they will give whenever i visit the store next time but i visited the store again they refused to give the order even though they already charged me for that. On the second occasion they forgot to add the sauces I had to wait again in line at drive thru and the lady at drive thru didn't even bother to apologize at all .. I don't want to accused anything but I felt so exploited by their strange behavior. Even though this store is closest but I still avoid going there . I tried to file complaint so many times but they didn't provided me their area manager contact or any detailed info. I wish i could give zero star to these people... Worst McDonald ever .... read more

This is by far the worst McDonalds in Winchester it's slow , most of the workers are rude and unfriendly, it's right by my house so I go to it in hopes it will have gotten better only to be let down. Today I went and got a quick breakfast, they didn't even close the lid to my big breakfast so my eggs and pancakes where literally served in a bag , than to top it all off I was not given any syrup which is annoying . read more

I wrote my last review of this McDonalds 10 months ago. Guess what....it's still horrible. SLOW service!! Rude employees, badly made food and drinks. Don't ever leave without checking your bag! Actually just save yourself the headache and go to ANY other McDonalds in Winchester, you'll thank me! read more

I understand it's 10:20 and you close at 11, but i think it's so rude when you are ignored at the drive thru. Which I was and to make It worse a young lady was in the last window. Come on now. read more

Absolutely the worst McDonald's we have ever experienced! Slow service, rude ill kept employees, stale buns, no tarter sauce on fish sandwich in drive through, breakfast items stale, wrong condiments in bag after explicit ordering. All of these things have happened to us. We live close by and have seen no improvement in 10 years! We enjoy some of the McDonald products, but will opt out of this one from now on, and have our McDonald's "fix" elsewhere! read more

Terrible customer service. My order was wrong even after I repeated it into the speaker several times. Cheeseburgers were supposed to be plain as I stated. I had to return them. I waited for 5 minutes at the window while the employees inside continued to ignore me. I was treated terribly, one employee kept staring at the computer, acting as if I was lying. Asking me over and over if I ordered the plain cheeseburgers. The drive through window was slow as usual and I waited another 10 minutes, they never told me to park somewhere so I could let the others through. Finally the one employee shoves the bag through the drive through window and looked at me asnI had really bothered him. No apology for the inconvenience or owning THEIR MISTAKE, just rude unacceptable, unprofessional behavior from the one obsessing over the computer. Horrible, DO NOT GO TO THIS ESTABLISHMENT. SORRY, UNEDUCATED, BOZOS PRETENDING TO BE ADULTS. read more

I am a regular customer at this location (been coming for months), especially at night time I go to get a drink for my ride home. People including managers are more concerned about there phones than actually serving the guests. If I recall right one of the names is Angela. I would like to see some improvement concerning that issue the next time I come in. read more

When order a cheeseburger Only pickle them all you're supposed to put on it is the burger, cheese, pickles, and the bun! Not ketchup, not mustard, and not onion....just Pickles! read more

Worst McDonald's i've ever experienced. Extremely slow service and rude employees. Ordered a chocolate shake and only half of the cup was filled... read more

I love McDonald's sweet Tea and believe it or not it has a better taste from one McD's to another. This particular McDs has the best sweet tea of any Winchester McDonalds and I have been to all of them. I don't know if it's the water or the person making it just knows how. read more

After daytime hours (usually by about 4pm) this restaurant turns over to inexperienced staff who do not know how to run an efficient operation. Will frequently sit in drive through for 40 minutes and you cannot get out because of curb that blocks you in. Then get up to window and pay only to be told you need to park and wait another 15 minutes on your food. I knew better, but it is the closest one to my house and so I tried it again this evening and got bit. Actually drove away after paying for my food so just made a donation to McDonalds in order to keep what was left of my sanity. read more