Tim came out and moved and installed our refrigerator.. Excellent job....fantastic.. read more

Very experienced men came early. Plus done in a short matter of time. Reasonable prices. Will use them in the future!!!

I interviewed with McElroy's in Topeka after having been laid off of my previous job as a Safety Manager, I was undecided about retiring at the time, but they called and wanted to talk to me in person, so I drove to Topeka. The Interview went great and they called me two days later and asked me to join their team and stay until I decide to retire. I was over the moon with that kind of offer and accepted the offer. In my introduction to the team they said I was going to rewrite their safety program and get them compliant among other things. 11 days into the job and after working diligently on the safety program constantly I notified the Vice Presidents of McElroy's Inc and McElroy's Electric that both of their programs were completed and totally Compliant, as I was leaving for the day the HR manager asked to speak to me and informed me that they were letting me go, no reason given at all. I was and am still completely dumbfounded. If you are thinking about seeking employment there, I strongly advise you to rethink your options. I turned down a job locally that I really wanted to stay with Mcelroys as I wanted to be loyal to them. It bit me, don't you get bit too. read more

Just received a bill of $370 for them to come into my home and break 1 of our 2 toilets as we had guests from out of town coming the next night to stay with us through the weekend. I was then informed it would cost $600 to fix what THEY broke and I would have to schedule another visit. I was not informed prior to them completing work there was a potential risk the toilet would be broken. They were invited in to diagnose a plumbing issue and did not bring the proper equipment to do so. They said they would diagnose the issue on the next scheduled visit to fix the toilet. I was considering spending thousands to work with McElroy's as I had HVAC and plumbing issues that needed addressed and annual servicing. On top of that, it has been two weeks since they visited and I have not received a quote for the plumbing or HVAC. Unbelievable this is how customers are treated and refused to make this right when I called. read more

We had a water heater put in a few months ago and the pipes are falling apart. The person that put it in, put it in wrong and used tape. Now we are dealing with carbon monoxide issues. He put it in and knowing it stuck out of the closet. He said something to me after he was finished and of course he could fix it. But it was going to cost me more...... read more

We had a new system installed yesterday. Due to the fact our old system was 34 years old, they had to do some additional duct work. They ended up being at our house over twelve hours, but never once, did I hear any complaints. The three man crew was very professional, polite, and personable! read more

As a third generation builder and master electrician as well as being EPA 608 certified, I can tell you they are just another company disinterested in anything but overpriced work for unaware customers. I will never use them nor recommend their service. Of the three times I've called them they refused to come every time.(I live in Lawrence), citing "no interest in that type of work" (servicing a system because they didn't do the original install). read more

Had them come out to my daughters rental house and fix the plumbing on friday, said there was nothing wrong. The renters called the next day with the same issue, they came out on saturday and charged us $250 for the trip snaked the line. Total bill was $400. I guess that's how you make money nowadays. Bad business! read more

I have used McElroy's on many occasions, plumbing and heating and each time they did an outstanding job. I used them recently for a difficult plumbing job and Dean completed it to my approval. Knowledgeable and pleasant service techs read more

This is still a top notch business. I started using them in 2009 for a plumbing problem (probably earlier) and just used them again. The plumbing problem they fixed lickety split. They were on time, communicative and reasonable. I just had a heating problem, both with the heater and a different company. The other company wouldn't do what McElroy's would do, which was fix the fan. The tech was on time, communicative, thorough, and did exactly what was asked. The tech also provided a few tips on making the unit work more efficiently and last longer. They took payment over the phone and the entire experience was hassle free. I would trust them with my mother and sisters without a second thought. Thank you McElroy's. You are my go to company for plumbing and now HVAC. read more

I had a bad plumbing issue on a Friday, and dreaded thinking I'd have to deal with it over the weekend. The McElroy Company was abe to work me in and fix it quickly and efficiently the very afternoon that I called them.. Thank you! (especially Jason. :) read more

I called them for an emergency repair of my air conditioning - left a voicemail the night before at 7:30pm and NO ONE BOTHERED TO even RETURN MY CALL. Ended up going with someone else who, thankfully, was there at 8am the next day. read more

They overcharge for time starting from the time that they dispatch including if the driver goes on lunch on his way to your house. I was charged for an additional 30 minutes that was not spent on my property but rather on lunch (admitted as such by the driver). If you want to overpay for labor that was not used on your call then call McElroy's! Otherwise I would suggest calling out an honest company! I also asked for a detailing of all charges and they left I have a $40 charge that was charged materials. So I guess make sure you ask him if that is every single charge or if they have neglected to mention one. read more

Our furnace suddenly stopped working overnight and our home was freezing by morning. I began calling around first thing. The first 5 companies said they couldn't come out at all, and one said they'd only come out during overtime hours (higher rate). But then I spoke with Julie at McElroys who understood my urgency and had someone at my home in 4 hours. The tech showed up and did a thorough evaluation of my issues and was able to get us restored a few hours later. I am completely satisfied with the costs, and extremely thankful for the service they provided. Thank you McElroys - you're now my go to! read more

I had a bad experience with another company and my neighbor recommended McElroys. I had a plugged sewer that had been cleaned "hastily" and plugged again within 6 weeks. James, the plumber from McElroys got it open and it's been open for over a year. Have used them for a few other jobs and all the techs have been knowledgeable, courteous and explained everything well. read more

Our heater went out on a Saturday night at the beginning of a 3 day cold stretch where temperatures were down in the single digits. We called in a heating and air company to diagnose and fix the furnace, after looking at it they told me it needed a part they didn't carry; and the only place in town that did was McElroy's. I called to see if I could get the part, they said it was impossible to sell parts on the weekend unless we scheduled a service call; since I didn't want to pay an additional $300 to have them come out and tell me what I'd already paid to know I asked if they could make an exception, or at least get the part from their store before they came to the house to save on time, they said no. After leaving the family cold all weekend going on space heaters, I went on Monday to pick up the part; they happily sold it to me for $330 (online they sell for $150-180) and the parts manager mentioned that I must be the guy who called in on the weekend and tried to get his service guy to hypothetically go to McDonalds (next to their shop) so he could get the part then come to our house... In doing this he acted slightly belligerent, and I wrote it off because we needed heat. While I was there I noted that their return policy was fairly strict, and they would not take back any parts that had been installed. I asked the receptionist if I would be able to return the part if we didn't end up using it, she said I could do that if it hadn't been opened and installed. When I got back to the house with the part, because of scheduling yet another heating and air company had come in and told me that it might be better to replace the 20 year old furnace.. I was quoted a very fair price (less than two or three repairs like this one) and decided it was time to replace the furnace instead of fixing it again. Dreading the trip back, I took the part back to McElroy's and asked if I could return the part; the receptionist (who was quite nice and polite) checked the part and saw it was sealed, she then took the it in to the office, she came back with the parts manager... (insert sick tummy flip flop here) He asked why I was returning the part, I answered it was because we'd decided to install a new furnace instead of fixing our current one. With this, he told me I should try to sell the part on Amazon or eBay because they didn't take any returns on their parts. I told him that I'd read the return policy posted on their board, and had also asked the front desk before paying for the part if I could return it if we didn't use it. He said again their policy was to take no parts returns. I told him their written policy said that I could, and asked for my money back. After a 20-30 second silent staring contest (pretty grade school-ish I know..) he turned to the receptionist, told her to give me my money back; and told her to put me on a "HOLD LIST" because they would not be doing business with me anymore, he then walked away, and looked daggers at me from his office till my return transaction was completed. Least to say, I was disappointed by the whole experience. It's fine to not sell parts on the weekends, it's not o.k. to lie about someones character as if they were trying to commit a crime just to turn on the heat. I never told the tech on the phone to "Go to McDonald's" and happen to pick up the part while he was there, so I can only assume he and the parts manager had a good laugh about that one before I showed up to buy the part on Monday. It's fine to have a written parts return policy to protect you from receiving back a opened, damaged, or used part; it is not o.k. to lie to someones face about your policy just because you have a chip on your shoulder and want to keep the extra $250 in profits on a part. I'm happy for you if you've had good experiences with this company, but doubt if you have if you've needed to deal with their parts department or that specific manager. The rest of the staff was courteous, and I bear the company no ill will, but I will not be using them ever again. Putting me on a "HOLD LIST" was unnecessary because if they were the only company in Topeka I'd source my HVAC needs out of Lawrence, Kansas City, Manhattan, or even St. Louis just so I didn't have to play any more McElroy games. read more

McElroys came over on a Sunday to fix my languishing AC unit. Not only was the tech prompt but he had the part on his truck and was gone in under twenty minutes. He saved myself and my family a lot of high temperature worry. read more

We recently upgraded our heating and air conditioning unit. The friendly McElroy crew showed up on time and ready to go to work. The installation was done professionally and the areas left clean. The technician explained the installation and operation of the unit completely. I have dealt with McElroy in the past and know they will support the equipment they install. I would highly recommend McElroy to anyone for their heating/air conditioning needs. read more

Probably the worst experience with a crappy electrician ever. He comes in with a bad attitude and then when I try to tell him what was going on with the wiring he got all angry and basically yelled saying he couldn't do his job if he didn't open it up and look at it and all I was trying to do was tell him what was going on with it what the other guy had said was going on with it. Then he left and kick my guttering off as he did. Going to be suing them for the home repairs. Avoid this company for electrical work at all cost. read more

McElroy's has been our preferred service provider for years and we've always had good experiences. Calls are returned in a timely fashion, techs are prompt and knowledgeable. Really appreciate that they service plumbing, HVAC, and electrical. They've worked on our bathroom pipes, installed our furnace, and addressed various electrical issues. Appreciate being able to call one company that I know I can trust. read more

This place was a no call, no show for an a/c issue on a HOT day. My dad took the whole afternoon off to make sure he would be there when the tech showed. The tech never called or anything! Will NEVER recommend this company to anyone. read more

I've had McElroys over for furnace and AC checks for years. Always great service. They recently installed a faucet, shower valve and stop valves. I bought a faucet that would not fit my sink and the serviceman showed me what to look for. He was back a couple days later and installed the correct unit with NO extra trip charge. At the same time I had their electrical shop install 2 bathroom vent fans and new GFCI outlets. Both of these jobs were completed very professionally. I would recommend McElroys without hesitation. read more

It took two weeks to get the unit in. It finally came in on a Friday but they aren't open on Saturdays so we have to leave work early to pick it up. Really? You're not open on Saturdays? Even a half day would make it convenient for your customers, especially considering what you charge. read more