Having an air conditioner break is never fun: it's a substantial unexpected expense and usually…read morecomes at a time where the need for cooling and humidity reduction is the greatest. Also, it's a substantial expense!
That said, what should a person expect? If a repair job by a handyman is selected, then one gets what one pays for. If a person opts in favor of an established company selling quality products, the expectation it that a job should be done professionally and in a reasonable time-frame, and that the customer should feel good about both the hardware quality and workmanship. Describing the expectation is important because BELOMAN exceeded it in almost every regard.
1) They use Carrier systems, which was the brand of condenser I replaced. Not only are the new units much nicer (despite not being top-of-the-line or anything fancy), but the coil inside my house is MUCH nicer. The original home manufacturer used a generic coil on the inside, which is the only kind I'd ever seen, so the complete Carrier system was nicer than my expectations.
2) When they arrived to do the install, there were two complications: that the unit wouldn't fit on the house-bracket (so it needed the ground plate) and that the nice inside coil was a bit wider and needed custom transitions to fit properly. No problem for BELOMAN! They had the common base on-hand, and metal workers took measurements, coming back from their shop with perfectly sized adapters to complete the professional installation.
3) My home has two furnaces, so I was quoted two days to complete the installation (two A/Cs onto existing furnaces). Additionally, I was informed that the personnel could not complete the outdoor soldering and electrical work if there were thunderstorms. Knowing that storms were predicted for the second installation day, two extra people arrived in the morning to accelerate the installation! This all-hands-on-deck approach (including someone who I overheard mentioning that he could only help for an hour before he had to be at another appointment) was truly exceptional. I'm sure don't always have capacity to do that, but to know that they will when they can.
4) As my air conditioning was failing, I had researched many methods to try and keep my house cooler. This left me with several questions about how best to use the new system moving forward. They took ample time to answer them and look at various ducts about which I had questions. They did not, at any point, seem rushed or bothered by taking the time to help me. In addition, they provided thoughtful responses that made me appreciate their time and knowledge (and they still finished ahead of schedule)!
5) The person who came to the house also did a great job listening to my needs and designing a solution that would accommodate.
6) On top of all this, they were genuinely nice people. They were mindful of my dog when coming in and out of the house (petting him even), and even asked about the project I was working on in my garage.
Together, all this made me feel that the whole team really was invested in me, my home, and of course my air conditioning. I don't know if there's anything else they could have done to make the experience more enjoyable. I would recommend them to anyone who wants a quality job, done right, the first time, by great professionals.
