Kiyu is so friendly and professional! I can't say enough good things about this young man and this company. I wouldn't recommend anyone else! read more

Came same day to fix our A/C unit on a 90 + degree day. Walked me through the entire process. Fixed the issue in under an hour!!

Were able to come the following morning since we had heat. Corey was very professional. Went over the problem. Quickly checked out the situation. Thoroughly examined the system. Made a quick conclusion and a great value. read more

When I called to find out if I had a warranty on our furnace the man was a dick. He had no idea if I had one or not but let me know no matter what I didn't. I told him I would call the company Monday and see and it pissed him off. He then proceeded to get loud with me and talked to me sideways. He was on speaker. I don't recommend any company that speaks to their customers with tone and getting loud with them. Very unprofessional and do not recommend. read more

I cannot say enough about the EXCELLENT service that was given to us from B & W Heating & COOLING! After having an annual furnace check- up from a different company that told us our furnace was in such bad condition, suggested a new unit because repairs would cost just as much... and stating our duct work was not hooked up correctly, to tune of approximately $10,000.00! Upon further information, we found that B & W initially installed the existing furnace. We called them and they promptly came out, looked over the unit, went over everything, showing my husband that what we were told by the other company was not correct information. The ordered a small part and came back today and got everything taken care of in a timely manner! What would have cost us approximately $10,000.00, cost a mere $300.00. And we found out we have a warranty on the existing unit! Kudo to B & W! We will never use another company! read more

We just had B&W out to replace our furnace and AC unit. I want to be clear I had 6 different estimates and B&W was the clear choice for me. They weren't the cheapest (but darn close), but Mark left me with the most confidence that I was going to get a quality unit and the installation would be quality as well. I was thoroughly impressed with the professionalism of the team and the quality of the work. I don't know a lot about brands but with a company that's been around as long as they have and the amazing warranty that came with my unit I feel very confident in a situation that caused me a lot of angst in my decision. Thank you Mark and B&W! read more

I was having trouble with my Trane thermostat and called B and W, because they're close. I'm so glad I did. It was a 90+ degree day and they were very busy. Dave still took the time to listen to me and help me. He walked me through how to reprogram the thermostat. I'm definitely going to call them this fall to have my units checked out. read more

This company is phenomenal with courtesy and professionalism. I discovered them by reading their reviews. I felt in my heart if their reviews are that good then that's the company I want to handle my heating n air conditioning problems. I called they came took their time explained exactly what they were doing and what the problem was.B&W took care of business went above and beyond my expectations. If anyone needs heating and air conditioning this is the company to hire you won't be disappointed you will be appalled with their services.Thank You B&W for your compassion and professionalism. read more

I have used B & W since about 2003 for all of my Heating and Air Conditioning needs. They have always been quick to respond, reasonably priced, professional and courteous when they have came to my home. read more

B&W is one of the most trustworthy HVAC dealers that I've found in the Alton/WR/Edwardsville area. The techs who have been there a number of years never try to sell you anything, they are in your home to fix what needs fixing. They do it right in the appropriate amount of time and make the fix permanent. One of the other companies that advertises on billboards came in to repair an A/C issue I had and when he left he was proposing to replace my hot water heater for $2,500! I quickly dumped that phone number and never called them again. To be fair and balanced, one of the younger techs who installed my whole house humidifier did a good job installing it and making it work but he was not very nice to me and left trash on the basement floor. The good news is that the tech show showed up last week told me he left about 6 months ago! read more

We have been using B&W since 2010. We have them service our systems in the spring and fall. The guys are always professional, on time and explain any problems. When scheduling appointments the office staff is friendly and easy to deal with. After 7 years of great service we wouldn't use anyone else. read more

Very good work. Fast and professional work with no mess left behind. I couldn't have been happier with my choice of contractors. job well done read more

Mark from B&W is who to call if you are looking for an honest guy to do any HVAC work for you. He came out on a moments notice to give me a second opinion after another company told me I needed a new furnace ASAP and that my furnace needed to be shut off and was dangerous to operate. First thing Mark did was call manufacturer to check on warranty and age of furnace (it was still under warranty), the other company did not check and lied to me about the age of my furnace. Turns out, after a meticulous inspection, we didn't even need to use the warranty, my furnace didn't need repairs at all. He even said, I'd love to sell you a new furnace, but you don't need one. Honest, straightforward guy, who showed me all the parts of my furnace, how they worked, what safety "triggers" are in place if something does go wrong, etc. He did not try to use scare tactics or lies to sell me something. I highly recommend! read more