This company is very troubling. So many good reviews on LendingTree and Bankrate. It seems the loan…read morerep has everything to do with the customer experience. Sadly, this type of inconsistency is usually reflective of management issues. We started a refinance process. Our rep was Luke Baker. After receiving the initial email with checklist of items needed from us, we began to collect and submit the documents. The email also said we would receive an electronic signature link to start the process, it never came. We emailed, called, and messaged the rep over two days with only one reply to start the process but never to answer our questions. The email said we had 24 hours to complete the document submission process. We were concerned since we did not receive a response from Mr. Baker. Finally on Friday afternoon we tried sending text messages to Mr. Baker's cellphone. It took several minutes but he finally replied. He stated he was out of the office. This was to a message sent at 4:11pm CST. I asked if there was someone else that could help us. He said that there is "no one." That we had all week to do this and it was now Friday afternoon. I was extremely disappointed with this level of customer service. I decided that I would not do business with this company as the rep, Luke Baker, was so unprofessional. He wasted two business days and our time. Like Baker lost a client and gained negative reviews on multiple platforms for his company. His communication skills are terrible. Never returned my phone calls. Never answered my questions on email. His text message was rude and condescending. His final communication was that he was withdrawing our application as he felt we got off on the wrong foot. Great job at losing business for First Mortgage Solutions. We currently are reaching out to Mr. Ryan Wiebe, CEO to share this story.

WORST EXPERIENCE OF MY LIFE. DO NOT GO WITH THIS COMPANY. THEY WILL DECEIVE YOU INTO THINKING YOU…read moreARE GETTING A GOOD RATE AND THEN COMPLETELY SCAM YOU INTO ULTIMATELY PAYING MORE THAN ANY OTHER MORTGAGE COMPANY ONCE IT'S TOO LATE TO SWITCH. If I could give negative stars I would. My family lost $40k to this scam of a company. They started off super responsive and nice and kept saying everything is on track for closing. Then after 2 weeks I stopped receiving updates, got no responses to any of my emails and could not get a hold of anyone. I had to continue pestering them until I finally got a response where they said everything was on track for closing. THEN 2 days before closing they suddenly said that they could not close on time, lied to us about some missing tax documents that wouldn't come in on time and said we needed to change our loan type completely, pay $30k more for the down payment AND pay $15k in points in order to keep our rate that we had LOCKED IN. We had no other choice but to proceed in order to keep our house since the seller wasn't budging on moving the closing date. I ended up having to take out a loan from friends in order to pay for this loan, which was ridiculous. Then one day after closing, the lender called me back to "make amends" and said that they had ACTUALLY GOTTEN A WAIVER ON THE TAX TRANSCRIPT so we could've kept the original loan (??) but that the change to a different loan type (and decision to pay $40k more) was OUR DECISION? I've never seen something so infuriating in my life and I am so utterly regretful that I had picked this company for our mortgage. Not only were there countless nights of stress and insomnia due to this situation, we lost a lot of money that we were planning to spend on renovations and now I'm also have more debt I need to pay off from borrowing for the down payment. I've seen other reviews similar to mine about this company, so I'm almost positive most of their "positive" reviews are fake reviews that they bought off the internet. It's completely ridiculous.

We recently used community lending of America to purchase a new home in Kansas City. They were so…read morefantastic that I have to write a review. Jeremy held our hands through the entire process including making himself available on the weekends. We are more than satisfied with the ease of financing with his team. Providing documents via email was simple and they were always available to answer questions for us. I HIGHLY recommend using them for your home financing needs. I cannot say enough good things about Jeremy, Michelle and the rest of the team.

We are Rich and Cheryl Steffen of Keller Williams Key Partners- and we just have to rave a bit…read moreabout Jeremy Marks of CLOA- having finalized more than a dozen loans with Jeremy, we have to say that the qualify, consistency and high level of care and concern offered by he and his staff at CLOA is unparalleled in the loan industry! We like to lock arms with those who offer exemplary customer service and make us look GOOD...and we have found no less of a partner in Jeremy. Rich and Cheryl Steffen Keller Williams Key Partners

I was told throughout the loan process by Ryan Pichardo that "This loan is going to close" and that…read more"I was all set." I paid Mutual of Omaha directly for an appraisal in January. Despite Ryan's assurances TWO DAYS BEFORE CLOSING I was told I would not be able to close because the appraisal contracted by Mutual of Omaha did not meet their standards. Be aware, be very aware. I was left high and dry right before closing that I was not able to close. This is my 22nd home purchase and I have never, ever seen anything like this.

Did what they said they'd do. A bit of extra documentation required during the final days, but…read morenothing that wasn't easily handled. Everyone was kind to work with. This was our second mortgage through Mutual of Omaha and we came back because our situation was a bit more complicated this time. They made it easy.

Emailed Nutter for a refinance of my home. Owe $194K- valued at $411k. 800+ credit score. John…read moreWilliams took two days to respond via email and filled out the application online. He never returned my calls- never answered my emails. I sincerely believe this is a case of age discrimination as I am 68 years old. Wanted to deal with a local company- but 'it takes two to tango' and will go to a company that DOES NOT DISCRIMINATE based on age.

Very hard for this companies loan officer to get even 1 star! Be careful using one of the loan…read moreofficers. ( K. Perkins ) she has been known to take advantage of a handicapped senior. Have all of the documentation to explain if requested. Also have the bank documents. Have a copy of a list made by that officer of funds that was taken from a handicapped senior. AVOID IF POSSIBLE! Will post more information and documents next week!

Ryan has been an absolute joy to work with! Corey (his "right hand" is fabulous, as well!)…read more My realtor referred me to Ryan to help with the purchase of a FSBO. There were some complicated hoops to jump through considering a recent divorce and the property being part of a recently deceased person's estate... Ryan was always readily available - he guided me through each-and-every step of the process. The contract-to-closing time was quite short and limited... without hesitation, Ryan made it happen. Despite my abundance of ridiculous questions, he was always super fast to reply and never once made me feel anything less than his #1 client. Words cannot express how impressed I am with Ryan and Sierra Pacific Mortgage... each step of this was absolutely painless... I would go as far to say that this purchasing experience was "enjoyable", all thanks to Ryan and his team. In the future, Ryan and Corey will be my automatic "go-to" for any and all mortgage needs. Look no further... this team is the best that the mortgage world could ever offer!!!

Ryan is a dud, if not an outright crook. Not only did he stick us for a third of a point-$1200-…read morethat goes right into his pocket AND a bogus administration fee of $700, now we're getting a property tax bill from the county! The mortgage company is supposed to pay property taxes out of escrow, the $630 bucks a month extra added to our house payment to pay insurance and taxes when they're due. Don't trust this guy or the company he works for.

My wife and I were looking for our first house. Our realtor recommended Steve Tremaine, and we now…read moreknow why. We just moved into our house this past weekend, and the whole process of getting a home loan from the pre-qualification to the day we closed was so smooth. Everything was explained really well, Steve was available to us for questions and expert advice, and we could upload documents into an easy to use web portal. I don't know a lot of mortgage brokers, but I feel like I got the best one there is. If you are considering him, let me tell you, you will not be disappointed with his work. He will work hard, and at the end of it you'll feel as though you gained a good friend. We can't thank him enough!

From the owner: Jumbo loans, first time buyers, Conventional loans, Fha loans, VA loans, renovation loans.... I…read morefocus on purchase mortgages, they are more challenging with closing deadlines and property inspections and renegotiations, but as my clients have need to refinance I gladly handle that too. The bulk of my business is in Kansas City but I also do quite a lot of loans all over the country as my clients have need with job changes and transfers. Equal Housing Lender The views expressed on this site are those of the individual author and do not necessarily represent those of Hilltop Holdings, PlainsCapital Corporation or its subsidiaries. primelending.com/legal

Recently worked with David Vrooman at Integrity First Mortgage. He was very professional and…read moreknowledgeable. He made the loan process easy! If your looking at buying a home, I definitely recommend him!

Dalton O'Donnell 816-875-3476 -- I recently had the pleasure of working with Dalton who is a Sr…read more Loan Officer at A1 Mortgage Group, LLC. Dalton is fabulous!! He assisted me / walked me through all of the necessary steps to re-finance my property in Virginia. Though he is located in Missouri, he is licensed to do business in many states. Transitioning from an FHA to a Conventional loan took a lot of work and without his help, I may have given up. He followed through with everything he said he would and always returned my calls and texts quickly. He managed to smooth out any hiccups along the way (as are to be expected in many re-fi's and mine was an especially complicated one). Honestly, if I could rate higher than 5 stars for both Dalton as well as A1 Mortgage Group, I would! If you are looking to refinance your property, Dalton is your guy! CALL him and you will get straight answers. He is down-to-earth, genuine, friendly, extremely knowledgeable as well as patient throughout the entire process beginning to CTC. Call Dalton and let him know you saw this review on Yelp! 816-875-3476 and ask for him. Sept2021

This time I got it right!…read more Buying a home can be exciting as well as exhausting! This was my second home purchase and the experience with Mike Cash at A-1 Mortgage was hands down amazing vs my first home buying experience. Believe me, choosing the wrong loan officer can make the experience a nightmare! Having Mike guide me was the best decision I could have made! Mike is a pro! He is thorough, quick, responsive, efficient and passionate about what he does. Everyone at A-1 Mortgage was polite and professional every time! You can't go wrong with A-1 Mortgage!

I've bought and sold houses and refinanced them, several times in my life…read more We just completed getting our VA-loan-backed, manufactured "double-wide" home, here in Oregon, refinanced. Fortunately, we picked LeaderOne (their regional office in Eastern Washington state) to help us out. WHAT a professional group of people they turned out to be! We picked them initially because very few of the pitches previously mailed to us to refinance our home, actually DO work with manufactured homes (ours is on a private, deeded lot, not in a park). Leader One are clearly expert at working with both such homes and with VA loans. From their initial proposal letter to the very last steps of our refinance, every "i" was dotted, every "t" crossed, with EXCELLENT communications throughout and very high professionalism. They (and we) turned around every document in record time. Item: my husband had recently changed his long-despised first and middle names (via state court order). Some of his ID and financial material was still in his old name, some already changed over. The LeaderOne staff (again, Washington state), listened well and handled extra paperwork to do everything right. The whole process (in our case, in part because we know how to provide OUR paperwork correctly, too ) took just over five weeks. That is FAST. Our closing took place in our dining room with a terrific "mobile notary" picked by LeaderOne, on the day originally promised. The EFT of our additional cash back (due to two years of working on our home and thus earning a much higher appraisal than originally), came just a few days after the closing. And, shortly after THAT, we got a bundle of paperwork in the mail with all documents (including our revised home deed, and a long-missing copy of our home's HUD compliance certificate) 100-percent correctly filled out, INCLUDING my husband's new (changed) name on everything. Our situation provided many "opportunities" for screw-ups, but none whatsoever happened. Everyone we talked with there was cordial, helpful and often, even fun. Wow. So: a very smart company filled with industrious pros who know what they're doing. I can't recommend them highly enough. Thank you Jody, Randy et.al. for a job superbly (and very pleasantly) done.

After talking with several possible mortgage lenders, Kip with Leader One was the most calm, polite…read moreand helpful out of them all. There was one other who offered a slight lower interest rate however that person gave me the sense of a fast talking car salesman. Personally, I would gladly pay a bit more to work with someone I feel is more trustworthy. I'm so glad I went with Kip and Leader One. Kip took the time to answer all my questions and explain each part of the process in a way I could understand. I am very happy with the entire process and outcome of my mortgage. I will definitely seek out Kip for my next home purchase. Highly recommended.