This UC San Diego Medical Campus at Hillcrest is going through a major transformation. They have…read morenot only added the new McGrath Outpatient Pavillion to the Hillcrest Medical Center campus, but they have also taken up plans to remodel the main hospital Tower and several of the specialty practices that live on this medical campus. It's great that the Hillcrest location is being updated because traffic seems to flow a lot easier here now. Also, there is more ample parking for customers and patients. I do love the original façade of the Hillcrest Medical Center, as it is being reinforced and updated to maintain the classic look and appeal of the iconic hospital. People seem to like to work in this location and they have a good attitude towards patients who come here. I recommend this location, and especially looking forward to when they remodel or refurbish the main hospital Tower. More great updates and improvements are coming for this location.

Had a appointment today at the burn center clinic on the 5th floor…read more This is the burn specialist in the san deigo area. The doctor and nurse was professional and polite. Told me that my burn was healing and new skin was showing up. That I been doing a good job with it. Yes I recommend the burn center . 5 stars do amazing work. I go back to them if I need.. thank you.

I've had my primary care here for years and everyone I've worked with is outstanding and helpfulread more

Horrific! Save yourself the trouble and go to Scripps Mercy. The man working radiology on Aug…read more28,2006 at 4:45 pm was the most inconsiderate, uncompassionate jerk. Even before him, we were misdirected by EVERYONE from our pediatrician to the 6 different people on the phone. First we were sent from Scripps Mission Valley to 501 Washington. The flyer they gave me said Ste but no suite number. GPS led me to the garage for Village Hillcrest. The flyer from the pediatrician did not explain which elevator to take so we ended up in the deserted VH mall. A nice woman who just came off an elevator told us to go around to the separate entrance to the medical offices. We went there. NONE of the office listings by the elevator say 1. RADIOLOGY, 2. SCRIPPS . NONE OF THEM. Where were we supposed to go? There were no doors, no people, no phone numbers. So I called and called the number on our pediatrician's flyer and kept getting transferred to people who had never been in the building and read us the same instruction- go to the building with no sign for Scripps or Radiology. Then they kept transferring me to the radiology clinic and disconnecting me. 40 minutes elapsed with this circus and I finally get the man in radiology and I explain our need to get an xray. He keeps telling me he is about to close. He says we should go to Scripps Mercy even though it is 4:40 and he is open and we are a couple minutes away. You can tell he doesn't want us to come even though we are located in the parking lot directly behind his building and it would take is less than 2 minutes to get there. I explain we just need a chest x ray and that we have been trying since BEFORE 4:00 PM to find the office that is NOT labeled in the building directory by the elevators. He says it's a one room clinic and he is the only one there. Clearly he didn't want us to find him. He keeps saying he is going to close soon. He repeats again that we could go to Scripps Mercy which is across the street for the fourth time and I give up. P.S. Scripps Mercy had us in and out in less than 15 minutes with kindness, grace and courtesy. We were done even before Scripps Coastal closed. STAY AWAY FROM SCRIPPS COASTAL- as the man told me it is a "one room clinic" with only him working there. He does not want to help you or any patients.

I have nothing but good to say about this medical group! I was diagnosed with Parkinson's disease…read more20 years ago and most of that time I used this group. Everyone is well trained and friendly with a caring attitude and they always fit me in on short notice

I was "nudged" into applying for inadequate health insurance plans through Medi-Cal. Currently,…read moretrying to utilize Molina Healthcare. BUT, everywhere I try within a 15-mile radius is not able to help or in a scary neighborhood. . None accept Molina or accepts new patients or both. These are recommendations which have been recently suggested, phone-based calls on Molina Healthcare public phone number, several transfers, suggested phone numbers, ALL for nothing! Due to this year's change in insurance. I've had to suffer the ineptitude of Molina...particularey any mental health protocol. Shocking! and potentially harmful. 100% incompetent/ negligent. I was transferred at least 8 times, plus "call-back" numbers...simply trying to obtain a 10-15 minute appt with a genuine MD, specializing in Psychiatry. ALL I require is the continuation of existing meds prescribed by my last Dr. What's so hard about that? I spent from 11:30am to 4pm exhaustively TRYING to connect to a legit psychiatrist's office to make a simple appt!!! What the hell is wrong with you people?!? i USED TO TRUST YOU. 4 1/2 hrs is LONG ENOUGH!!! I've been patient, mindful of my tone, complimentary of stellar customer service....though lacking in results. You should be ashamed!!! I miss my PPO!!! You suck!!!!!!!

Confirmed over the phone they took my insurance. Took off work and special arrangements to come…read more Took 15 minutes to fill out paperwork just for them to tell me they don't take my insurance and my charge would be $100 - $300.

Care quality leaves a lot to be desired ! This clinic was GREAT before FHC took it over ! It seems…read morelike they just want to increase the number of appointments they can charge for!

This is the best Kaiser facility I've been to in San Diego. It's not crazy busy like some of the…read moreother locations, it's better maintained and not as ghetto as Vandever. I also really like my PCP Dr. Pho Nguyen. I've seen Dr. Joe Atkinson who is great as well. Ketsia (Dr. Nguyen's nurse) is also super nice and a pleasant change from some of the tired, lazy and indifferent nurses I've experienced in other departments. The thing that makes this not a five-star review are the back office people who handle messages for the doctors. Kaiser "message nurses" that work in the Kaiser centralized "back office call center" seem incompetent based on my experience. I'm shocked that some of them are even licensed because they don't seem to be able to read and understand messages sent from patients. I've had it happen with multiple different Kaiser Departments over and over. It's completely frustrating when alleged professionals don't even take the time to read an email or (God forbid) take a moment to briefly review patient history before taking action. Then they reply and make the message so you can't reply. So, then you have to send yet another message or make another call and the cycle continues. The doctors and nurses I've encountered at this facility have been great. It's the Kaiser "team based" approach to care that is a complete dumpster fire. The staff are too overworked to take time to do complete and accurate work and no one takes any ownership. Once you're off the phone, out of the exam room or they have responded to the email, they do not care. If you have problems, you are back in the queue to get a half-assed response from some other random nurse. Dr. Nguyen and Dr. Atkinson deserve five stars. It's the Kaiser system that sucks and helps to perpetuate the common saying "Kaiser is great, until you get sick."

Came in for an appointment, first time patient with Kaiser in San Diego. Complained of chest pain,…read morewas told to get an x-ray and EKG downstairs and would get the results in an hour or so. Dr. Nguyen never called, and it's Friday so I probably won't hear back until Monday. Hopefully it's nothing serious. He also mentioned he had gone over the 20 minutes allotted to me. I've never been told I had a time limit for a doctor's office visit.

Kaiser is the worse insurance. I repeatedly asked 2 different Primary care providers to address my…read moremental health concerns but never told me that they dont offer wrap around setvices and they dont intercommunicate with other departments. I spoke to 2 different phone representatives setting me up with appointments after ward I wad told by COURTNEY L MORRIS psychiatrist that they dont do leave of absence request. So I said what was the point of this appointment? Kaiser needs to stop billing insurance for services that are not needed ..... I was given false information and went through a appointment that did nothing to reach the purpose of the appointment so yes COURTNEY L MORRIS you did get cussed out and I did become erratic because Kaiser is not following through with what services I'm requesting of them and COURTNEY L MORRIS if you can't see that your part of the problem.

If you ever have the pleasure of signing up for Kaiser insurance, save yourself the hassle & DON'T…read moredo it! I was charged for a pap smear that is suppose to be covered for free. I unknowingly paid the bill (to avoid being sent to collections) & now I'm calling for a refund-- their response "once you've paid a bill we don't refund". The staff is nice but Kaiser as a heath system is completely unethical. Oh and if you go for your free physical -- you'll be charged as well if you bring up any health concerns.

I was received by ROSITO . He was such a kind and patient…read moreattendant at the reception desk. Here to give a 5 star to ROSITO, But the Doctor called Lucas Burton was cocky and I didn't like him at all . BE KIND AND BE HUMBLE TO OTHERS , THATS WHY YOU ARE AT THE PROFESSION YOU ARE , TO FORTIFY YOUR WEAKNESSES IN THE CASE " YOUR LACK OF HUMBLENESS ". Thats on response to your thought : " thats how easy it is to take money our of people's pockets on the medical business " .

Absolutely the worst clinic I've ever been to. The staff is clueless, they randomly schedule you…read morefor appointments without telling you at times that are impossible to make, then they ignore your requests for referrals and it takes them weeks to even communicate back to you. It is a total shame that people on medi-cal are forced to deal with such horrific service and healthcare. I would not recommend this clinic to anyone.

Dr.Hoppel is an amazing doctor she is kind, friendly and very warm, Any patient who gets her is…read moreblessed, a very empathetic and compassionate person.

FREE PARKING WITH VALIDATION----park on the first floor and be sure to give them your license plate…read morenumber AS SOON AS you check in. Pop up to the second floor via the elevator, or stairs, and you have arrived. Due to a Christmas layoff, I lost my regular insurance back in December. Thankfully, I now have a temporary insurance that allows me to be seen at Hillcrest Family Health Center. Amen to that! I recommend making an early appointment, as this place can get quite busy as the day goes on. There is plenty of seating in the waiting room, but it's possible you could get an unfavorable seat, or not a seat at all. The young ladies at the check-in station have all been very nice, which is much appreciated. Also, there is hand sanitizer at the check-in station which is also "so fresh and so clean". Aside from the aforementioned, I've been really pleased with the ability to get an appointment with very short notice. Once I was able to make an appointment within 2 days, and another time I secured an appointment in about a week. Also, each time I've been seen, albeit early in the a.m., the appointments have been punctual. No waiting around leaving plenty of time to move on with my day. I also like that they have a lab that shares the lobby, making it a breeze to get your blood drawn after your appointment. I was able to knock out the appointment and the blood draw in no time. What I haven't been too fond of is the follow up on referrals. I was told that I would receive a follow up call about two referrals that were placed during my initial visit, but they never called. Thankfully, and more importantly, the referrals did get placed, so all I have to do is follow up with the referral locations. The other slight concern I had was that the NP that saw me during my initial visit, didn't really provide a very caring or investigative experience. What I mean is, it was more of a touch and go or check the boxes kind of interaction. To be fair though it was an initial visit and they are a traveling NP, so they sort of mentioned that I probably wouldn't see them again after the blood work. However, I did end up seeing them on my second visit, which was what I would call a more thorough and patient interaction, which I very much appreciated. Thank you for that. Thank you to everyone at HFHC!!! It's a tough job, in a tough economy, in a world full of madness, so I'm thankful for being able to have healthcare and get some relief. Don't forget to tell your loved ones that you love them. Be safe out there y'all.

My mom stayed almost a month at Mission Hills and we couldn't be more happier with the stay and the…read moreoutcome. This will be our chosen facility anytime family needs care. She was well cared for and the rehabilitation department was amazing!! If I could give ten stars I would. Thank you for the great care.

My dad had a broken leg after a car accident. He was so nervous about going to a skilled nursing…read morefacility because he's never been to one before. And he really thought this is just for old people. But when he got there, he was surprisingly pleased with the attention from the staff. He thought the food could be better, but that's a matter of perspective. My dad received great rehab for his leg and he made a few friends while he was there..

I have had some rough experiences in the past at other establishments, but this Kaiser Permanente…read morewas so wonderful. Especially the ER Department. The service and assistance I received was great, informative and they really tried to help me. They ensure I was treated properly and did everything necessary to figure out my symptoms. I appreciate the effort and making me feel comfortable. The building is super clean, spacious and they have plenty of nurses as well as doctors to attend to every patient.

Nice people, volunteers and staff throughout this Kaiser location. The cafeteria is great and…read moreplenty of seating to hang out whether you are waiting for your appointment, pharmacy pick up, or whatever. The staff at check-in was helped and even though I wasn't feeling well they put me at ease and kept my mind off of the pain for a bit. Love a good sense of humor and appreciated them joking with me a bit. Plenty of parking and excellent care!!!