Let me start by saying I have NO issues with the maintenance people, they are amazing. However, the…read morefront office's customer service skills are atrocious. I'm well aware they've have a change in management, but I want to put on record EVERYTHING from my stay here. Can you imagine having to go THREE weeks without a working refrigerator? The issue was reported same-day, and literally, I followed up every single day beyond that. Was always told "we're working on it." They wanted to repair, rather than replace. Small fixes throughout this three weeks only worked for literally hours, before I was calling again.This happened over a holiday, and I was not able to cook/keep food. Finally, they replaced the refrigerator with one that doesn't have an ice maker like the old one, and it's SO CHEAP the doors won't even stay closed on it. I reported that too, and it never got fixed. Gave me a $100 gift card as if that supplements the expenses I had to hear from eating out for every single meal with my two children. And this action was only taken after going above the front office. In addition to this, I had my upstairs neighbor's shower water leaking into the bathroom. Vent fan in the bathroom was never fixed (although I reported it two or three times), and it took about 3 weeks for the job to be completed. Now, here again i had a water leak in the unit and on-call maintenance (not the normal guys) told me I could not stay in the unit for 2-3 days while they waited on the carpet to dry, etc. so, we did that, and left to our new home. However, upon inquiring about a rent credit for loss of use, Joy at the front office told me we would not be awarded one, because although THEIR employee told us we had to go elsewhere, they claim the apartment was still "livable." In addition to this, they sat some of my property outside (I'm assuming to get to the carpet) and it was STOLEN! My lease was within ending by about 2 weeks when this happened, and I would go to the house periodically to check on progress (since my belongings were still there, and we were only told 2-3 days by maintenance) and they NEVER did anything that whole time. I believe they waited until I moved out to even start to work on it. Whoever has leased apartment 227, I sure hope you are prepared for all of the issues and lack of responsiveness they give.