John the property manager doesn't like fixing things. My ac unit has been broken for over a month…read moreand the back and forth about fixing it is ridiculous. They have sent the same company out 4 times and it's still broken. Now I must vacate the house in order for them to fix it. Very unprofessional

Stayed here for 2 months in a 2 bedroom 2 bath. I was told there would be two queen beds, there was…read more1 and two singles. The internet barely worked. The television never worked. The kitchen tile was dirty. The sheets had stains on them. If you like living next to domestic violence and drunken neighbors asking you for rides to work in the morning, this is the place for you! You may be wondering--did I ever tell management? At almost every opportunity. I told them about the beds, they said I was wrong. There was a roach problem initially, I told management and they fixed it. I told them about internet problems, and it was never fixed. I told them about neighbors filling up our trash so we had no space to put ours, no response. If you live here, you will get just that--No Response. If I was staying here for a day, it wouldn't have been so terrible. But there are so many housing options in Killeen, don't waste your time. If you are working for the Army, (even temporarily) don't stay here.

I am really glad I found these apartments. Close to everything, but not as busy and loud as most…read more I couldn't believe it when they told me that these apartments had been here for 15 years. Everything looks brand new. They have a great maintenance guy, Kerry. Very quiet and keeps to himself, but he gets things done and seems to be a whiz at fixing just about anything.

Great staff! Goes above and beyond to create a great living experienceread more

Very clean helpful polite and professional staff Andrietta Jhons was awesome I'm from out of town…read moreshe made searching so easy with professionalist and warm smiles really recommended these apartments

From the owner: Rentalsavailable or available soon!read more

Relative just moved in here so limited in overall experience. But just say Miriah in the leasing…read moreoffice is amazing. She is responsive, a delight to work with, and truly cares about customer service. There was small problem on move in day, Miriah and the management did the right thing and solved the issue to the best of their ability. They came up with a solution that worked for everyone, something that doesn't happen often anymore If you're looking for an apartment in Killeen, definitely stop by and see Miriah, she might just help you find the place of your dreams. Will update in a few months!

My fiancé and I were apartment shopping in Kileen. Unfortunately we didn't end up moving there…read more However, I need to give so much praise and recognition to Miriah. She was SO helpful and kind. She has amazing customer service! Definitely manager material l. I dont think the property was the greatest. It is decent for the price and area. I would have moved there just because of the service she offered had we ended up moving.

Whatever you do please DO NOT rent here! We've had repeated issues with our air conditioning, and…read morethis most recent experience has been incredibly frustrating. Even after maintenance said the system was repaired, our apartment continued to get uncomfortably hot inside. The AC was blowing air, but the indoor temperature kept rising instead of staying at the thermostat setting. We reported the issue multiple times through the resident portal and had maintenance come out more than once, but the problem was not resolved. We ended up having to stay in a hotel because our apartment became too hot to comfortably live in. The lack of communication and urgency was disappointing. As residents paying our rent on time, we expected the issue to be properly diagnosed and fixed instead of having to repeatedly report the same problem. Overall, this experience has been stressful and exhausting. I hope management improves both the quality of maintenance repairs and communication with residents, because no one should have to deal with ongoing AC problems during the Texas summer. Not only that but we moved in AFTER the renovation so tell me why when we got our keys we already had issues with things breaking this is absolutely the worst apartment I've ever rented at, I am in complete disbelief...

They do not care about you at all. All they care about is the money. You will get charged for…read morethings that you don't have control of. Maintenance doesn't fix anything. When you leave, you will get charged fees that they should have told you before you left. And their prices keep going up and up. Find somewhere else. 0 out of 5

We really appreciate Morris' speedy response to any maintenance requests. Always Great service!read more

Alicia and Angie were a huge help on helping me secure a property fantastic customer service highly…read morerecommended

Nice apartments. Best in Killeen if you're looking for "luxury". Maintenance is usually pretty fast…read moreand very friendly, probably some of the nicest people on the property. If you're military and plan on moving here, know your rights and don't be afraid to contact legal if necessary. After my husband received orders for us to leave the state, several staff at the front desk were not knowledgeable about apartment policy, the SCRA (Service members Civil Relief Act), and lacked customer service. Each time we visited the office we were told conflicting information (that we'd have to pay two months rent after moving out even though we were leaving on the 4th of the month, that the complex didn't prorate move outs and that it was illegal to do so despite being prorated during move in, and even being told we were 'lucky' they weren't charging us for our full 18-month lease despite having military orders) all sorts of things smh. Basically if you're military and need to break your lease here specifically with military orders, talk to someone in charge. After speaking with the property manager via email and phone, it was smooth sailing. Not sure what everyone else was talking about or why they were so rude and ill-informed but they made the process more difficult than it had to be and we almost had to get Army legal involved smh. Great apartments though lol.

So I went to Walmart and my son decided to stay home. I told him to not answer the door while I'm…read moregone and I'll be back soon. About 15 minutes after I left he called to tell me that someone was at the door. I told him not to open it because I wasn't expecting no one. So maintenance let his self in. I called the front office to see why maintenance was inside my apartment and the office had absolutely no idea why he was there and would call me back. So I'm guessing maintenance doesn't communicate with the front office when they need to enter your apartment, they just take their master key and go in and out as needed. The women that returned my phone call from the office was kinda rude and told me that they didn't have to tell me that maintenance was entering my apartment because it was an emergency. (It was so much of an emergency that the front office didn't even know about it) Then she followed up with if maintenance wasn't able to enter my apartment because we used the deadbolt, they would have charged ME for any damages that occurred. Then she said, but somebody was in the apartment, so basically what's the problem? You cannot consider a child as "someone" that is capable of letting a grown adult inside of an apartment while they are home alone. My child does not know this man. Anything could've happened. If that's their policy, I guess we can't do anything to change it. I just wanted to give parents a heads up. Or any single woman that would have a problem to waking up with a man standing in your kitchen for an emergency. With the world being so trigger happy, you would think they'll have a policy of courtesy calls. Other than that it's a nice place.

Just moved my son in who just received orders to Killeen! The customer service from Britney…read moreJackson was great and the move in was very smooth (but long) . Received a gift bag with coupons that had expired already but thanks for the effort. The apartment was dated but clean and refreshed. We have the 2 story 2bedroom and all fixtures and kitchen seem very old. Quiet location and very nice weight room and pool.

The staff has always been super friendly and very helpful, the maintenance man is always really…read morefast at answering requests and gets things done in a timely manner while also doing an amazing job, he's always kind and works hard. the apartment itself is a nice place to live in and pretty quiet.

I visited this place, and the ladies in the office were incredibly helpful. The property is…read moreconveniently located near many attractions, yet it feels private and tucked away. I'm really hoping to make this place my home.

Customer service was great! I'm waiting until they have home's availability. Thank Youread more

DO NOT RENT HERE!!!…read more If I could give zero stars, I would. Our experience at East Gate Ridge Apartments has been nothing but a nightmare from start to finish. When we moved in, the apartment was filthy--it was clear no proper cleaning had been done before we arrived. Soon after, we discovered water damage and mold, which we had to beg management multiple times to address. When they finally did, it was nothing more than a sloppy patch job, leaving us to deal with ongoing issues. When it came time to move out, we were forced to break our lease early due to my disability and pregnancy. Despite this, the landlord refused to waive the fee, showing zero compassion or understanding. We then paid out of pocket for professional cleaning and carpet cleaning, only to still be charged for cleaning and carpet cleaning fees anyway--a blatant scam to take more money from tenants. To make matters worse, they are now trying to charge us for repairs on damages that were already there when we moved in. Throughout our tenancy, the landlord was consistently rude and dismissive towards me, but oddly treated my husband completely differently--a clear sign of unprofessionalism and bias. Save yourself the stress, the money, and the frustration. This place is a scam, the management is incompetent, and they will nickel and dime you for everything they can. Rent somewhere else!

Wife and I lived there a year. The building we were in had foundation issues. And not just the…read morecrack that goes from under the foundation and climbs past the 2nd story. It has holes along the back that extend several inches into the foundation of multiple apartments. They smell like rotten eggs poop and weed. The holes that is. We also had a dishwasher clip that broke while we lived there. We called maintenance and they did not pay their phone line the number we were given in our contract to contact maintenance came up as a expired magic jack phone line that needs service renewed. On top of that we had pet deposits that I have proof of paying. They said we did not have a pet deposit or a security deposit. False and a PayPal screenshot that I have with their company as the recipient of said money as proof. They also complained about the apartment being dirty but we cleaned it spotless when we left. They did an inspection 3-4 weeks after we left and said it was dirty. The convenience of this place to the East gate of fort hood is NOT worth it. With gunshots being heard multiple times a week because it's on rancier. To on New Years 2020 our upstairs neighbor was stabbed. Not a safe neighborhood. Bad management Very 2 faced. But if all you need is convenience it's very close to the gate where Vanessa guillen protests go on.