This was one of the most unprofessional and damaging service experiences I've ever had, and it cost me $500, a moving-day emergency, and serious financial and logistical consequences.
Our move was scheduled weeks in advance from our storage unit. Start time was 8:00 AM. Josh already had a $500 deposit. He had moved us into the unit previously, came recommended by a friend, and claimed "20 years in the business," so we trusted him despite a pattern of chronic lateness and constant excuses.
The night before the move (at 5 PM), we contacted him to confirm timing because our closing schedule shifted slightly and we didn't want him waiting on us. We were only discussing possibly starting a little later than 8 AM for his convenience.
His response:
"I have to ask my wife. I'll get back to you in an hour."
He never responded.
No texts. No calls. No confirmation.
Total ghosting from 5 PM the night before a scheduled 8 AM move.
We were closing on our home and moving in the same day. With no communication and no confirmation, we had no choice but to assume he wasn't coming. At that point, the consequences were real:
* We risked losing our move-in day
* Risked paying for additional storage time
* Risked losing our moving window
* Had to arrange emergency movers
* Paid extra money out of pocket
* Had to arrange unexpected childcare
* I went to the storage unit in fear that my belongings had been taken because he had disappeared with my deposit and cut all communication
Then, at 12:30 PM on moving day, he casually texts:
"I can probably start around 2."
That's 6 hours after the scheduled 8 AM start time, and after ghosting since 5 PM the night before.
When I told him we had already secured other movers due to his disappearance and requested my deposit back, he responded:
"Totally understand. You'll have your deposit back today. I'm going to the bank right now."
That was one week ago.
No refund. No follow-up. No communication.
Now, calls go straight to voicemail, where they previously rang -- and we are no longer able to reach him at all.
This isn't an isolated incident. When he previously moved us into storage, he insisted everything would fit in one truck despite us warning him it wouldn't. His own crew said it wouldn't. Hours later, surprise -- it didn't fit. More chaos, more excuses, more delays.
After this incident, both our current moving company and the storage facility told us they've heard multiple stories about his unreliability and unprofessional conduct.
Facts:
* Took a deposit
* Ghosted the night before a scheduled move
* Missed an 8 AM start time
* Reached out 6 hours late
* Caused a moving-day emergency
* Promised a refund
* No refund issued
* Now unreachable
This wasn't a misunderstanding. This was abandonment of a scheduled job with money taken upfront.
Do not trust scheduling promises.
Do not trust deposits.
Do not rely on this company for time-sensitive moves.
People deserve to be warned before trusting their home, their belongings, and their move to someone this unreliable. read more