First - no phone number to call them at anywhere I could find on thewebsite…read more So I tried using the chat. I just wanted to delete a car from my insurance that we sold to a junk dealer because it was non working since 2022. I kept selecting remove vehicle. It kept asking me to explain because it did not understand. I gave several descriptions. The "chat" never understood. I hope you are not paying a lot to use AI to "help" customers because it is not effective. We've been customers for 40 years. Always had excellent service when we talked to a real person. The chat was like talking to a brick wall. Extremely frustrating. So I finally googled to find a phone number to call you since there was none I could find on your website. The "old" number I had listed with the usaa details did not work. I get that "AI" is the new thing to save money. But who is paying attention? In the words of the chat - please explain - I do not understand. :( Ah and now I read you don't respond to this feedback which means no one is reading it. Well bummer. And very sad that your overall reviews are terrible. Maybe it is time to look for new insurance.

RE: Claim Number: 0024332561…read more I am requesting MEDIATION because my roof replacement claim was denied by USAA on April 14, 2026. On February 21, 2026, I submitted a USAA Property Claim for roof replacement and stained ceiling tiles in garage and hallway from leaking roof. All requested documents were submitted to include pictures and receipts for removal of tree limb that fell on the roof on April 15, 2020, and pictures of water-stained ceiling, however, my claim was denied for roof replacement but approved for water-stained ceiling repair in garage and hallway, which was caused by a leaking roof. When I requested a reason why the roof replacement was denied, I was not given a CLEAR, CONCISE, or DIRECT answer other than the following, "yes there were several ridges," and nothing more. When I requested a copy of the "roof inspection report" from the USAA inspector, I was denied and told the following, "The report is considered proprietary information for USAA." I have faithfully been paying my premiums monthly for Auto & Property and has not missed a payment over the past 40 years, however, USAA has a problem honoring claims filed by veterans, especially 100% service-connected disable veterans. The roof is 15 years old and leaks, however, USAA does not want to honor the policy I have been paying for since purchasing the home in 2017. *VETERANS AND VETERAN FAMILIES BE WARE! USAA IS A CORRUPT COMPANY THAT MARKETS TO VETERANS, HOWEVER, THEIR ACTIONS HAVE PROVEN THAT THEY ARE DISHONEST, DECEIPTFUL, AND CORRUPT! THEY WANT YOUR BUSINESS AND MONEY BUT DOES NOT WANT TO PAY LEGITIMATE CLAIMS.* *PLEASE conduct your research before selecting USAA as your Auto or Property insurance company! They are not who the claim to be and DO NOT CARE ABOUT VETERANS as they profess! All they want is your business and your money, however, when you file a legitimate claim, they either deny you outright or avoid paying you what your claim is worth! There are many other companies that offer a better product for less money and will treat you the way you deserve to be treated as VETERANS!

I have three policies through the Agency. It is always a pleasure dealing with the staff. They are…read moreprofessional and helpful. Always return my calls with the information requested. Treated with courtesy and respect at all times.

After 25+ years of doing business with our previous insurance company, they sent us a homeowner's…read morerenewal that was almost triple what we had been paying- even though I had never had a homeowner's claim. I was referred to Shannon Miller by a friend and we have been very pleased with them. Dylan did a great job of transitioning all of our insurance policies and is extremely responsive anytime we need anything. Not only has the service been great, they were a able to save us $$ on our Homeowner's and Auto policies. Would recommend :-)

Had amazing service and consultation with Erin!…read more BPI provided excellence in educating me and helping me find the best insurance premium rates available. My area had a tough time finding home insurance due to high claim rates, but BPI was not only able to find a policy when others could not, but with more coverage and less of a premium. Erin was responsive, and a pleasure to work with.

From the owner: San Antonio, TX : Our goal is to make sure you are properly insured, so when the worst-case…read morescenario occurs you don't have to worry.

Was a bit surprised what these guys could do on my home and car insurance. I did not realize they…read morehad access to larger name insurance companies. LIke getting insurance from big name with personal service. I still have my business insurance with a very large commercial firm here in San Antonio . . might give them a shot at that down the road. Give these guys a shot to earn your business. Call and ask for Drake. I can only recommend them for auto, home and life . . maybe down the road some other services.

From the owner: At Texas United Insurance Services, our mission is protecting what's important to you with…read moretop-quality insurance policies. Since 2006, we've been catering to our clients' unique needs. We are a family-owned insurance agency committed to personal service. Our friendly, experienced agents will take the time to ensure you fully understand the coverage of your policy. We're proud to represent some of the most respected insurance carriers in the industry and rated by A.M. Best, including Progressive, Travelers, Hartford, and others. Get the peace of mind you're covered for any situation with top-notch protection. Contact us today for a free quote.

My agent Mr. Minnick was amazing from start to finish. He made sure I understood what my policy…read moreintels and did I have any questions. He also did a follow call to make sure everything was okay and if I received my insurance documents and cards. This is the type of customer service we need nowadays. If you are looking for a quote for your car, home, and apartment. Please look up Coach B and tell them Summer sent you.

From the owner: At Insurance Solutions With Coach B, we provide affordable insurance solutions with custom…read moreinsurance plans designed to simplify your coverage needs. We believe our customers should focus on enjoying their families, pursuing their passions, and building their businesses and futures, rather than worrying about their insurance. That's OUR job!

We recently moved back to Texas from out of state. Our new home location in the hill country…read moreprovided some challenges for our previous underwriter. We found Mike Flowers agency on the inter webs and gave them a call. Are we glad we did! Stephanie was so helpful. All of the details around setting up auto, homeowners, flood, and umbrella liability were taken into account. They shopped and found us the best price and coverage. This small independent agency really pays attention to the customer, offers suggestions, and saved us money. Phone calls are promptly returned and expectations professionally managed. Highly recommend! These folks know their business and know what customer service means.

Great company! Priscilla was very helpful in making sure all of my questions and concerns were…read moreanswered. Her follow up was very timely, and her follow through was equally great. It's hard to find places you can trust anymore, and then to find someone with a staff well educated in the field is unheard of now days. We were so impressed, we transferred all of our business over... auto, home and life. Keep up the hard work Priscilla and Mike!

I was paying way too much for car insurance and that's when a friend told me that Global Green can…read moreget me the best price in town for my auto policy because they search hundreds of plans! I am so glad I gave them a call. Teresa is amazing! She saved me $850 on my auto policy for the entire year! They are rockstars at Global Green, and very prompt and professional; I recommend them with full confidence.

From the owner: Affordable insurance can be a reality! As an independent agency, we represent many companies such…read moreas Travelers, Progressive, Germania, Safeco, and Nationwide just to name a few. With so many choices, it’s easy to see how we can provide you with the most options and the best coverage at a competitive price. Simply request a free quote on your car, home, motorcycle, or business today and let us show you how easy shopping for insurance can be. We write insurance throughout Texas but are locally accessible to San Antonio and the surrounding areas: Garden Ridge, Cibolo, Schertz, Selma, Universal City, Live Oak, Marion and more! Give us a call today!

Julio is exactly who you want handling your insurance needs! I've used him for both home insurance…read moreand renters. He's always looking out for you and your best interest.

South Side Julio Gonzalez good people to do business with best insurance ratesread more