What an incredible experience we had with Travis on the evening of the 4th of July. We had a full…read moresewage backup and complete blockage in our system. Plymouth Plumbing responded immediately, and Travis arrived at our house within the hour. He spent over three hours working to resolve the issue. He was kind, professional, and got the job done. We are so grateful!

I called because the flex hose on top of my water heater was spewing water and there was a lot of…read morewater on the floor. From a YouTube video, I saw that it was relatively short and easy to fix, but still wanted a professional to fix it. I called Plymouth Plumbing and Heating and got a quote of $149 an hour, $25 travel charge plus parts and labor. 2 workers came (i was surprised by this, but figured one of them was on the job training) and told me what I already knew....the flex hose needed to be replaced and finished the job in about 30 minutes. I expected a bill about $275. The bill was for $413. I was a bit surprised that their hourly rate starts from when they leave the shop (20 minutes away), which I was not told about. But what really surprised me was that I was billed $280 for the labor done by the two workers. I was quoted an hourly rate of $149 and the actual work took about 30 minutes. Even with traveling time of 40 minutes, that would be at the most 1.10 hours, nowhere near $280. After several correspondences, they still insisted that I owed for the labor of the extra worker...even though they never said in their quote that the labor per hour would be doubled if they sent two workers! I believe that Plymouth Plumbing & Heating acted in bad faith. They should go by what they quote. The work done was fine and they used copper fittings instead of flex hose, but it was not worth $400 job. They did deduct $50 after I complained, but the bill was still at least $50 more than what I expected , based on their quote and how long it took to do the work. I would definitely ask them to i get a more solid quote BEFORE they start.

I needed a gas line installed for a new stove, GEN3 was here within 2 business days. He had the…read moreline installed, checked and everything cleaned up in less than two hours. Great customer service; definitely recommend

I recently had 2 plumbers replace a Tub from Gen3. The original was installed incorrectly 4 years…read moreago by a local company I had worked with in the past. After 6 months of promises to fix, I called Gen3. They sent 2 plumbers to my home and immediately got to work. The carefully cut through tile, removed and saved what they could, and ultimately got the tub installed. After talking to 3 other local contractors who didn't want the job, They drove an hour to my house and fixed the issue in hours. They were: 1.) Professional 2.) Knew exactly what to do 3.) Cleaned up a VERY messy project before leaving 4.) Very focused on getting it done...no wasted time at all. I would HIGHLY recommend them for any project....especially when your local plumbers are terrible.

We had them out for our generator. We asked numerous times how much it would cost to come out, even…read morewhen they arrived. Could not give us an answer. They made it sound like, when I'm in your area I will come and take a look, so we thought we will not pay anything. They could not fix it, sent us a bill for $231. (we don't mind paying something for it but that is crazy) We called them and they weren't very nice. My husband looked at the manual sometime later and realized that it could have been solved by a switch that was in off position. Will never use them again.

Our Furnace stopped working on a Saturday with an outside temperature of 20 and forecasted low of…read more-6 in the next 24 hours. Dan at Eberhardt made a weekend call. The issue was diagnosed and fixed within an hour of arriving. The explanation of the root issue and fix was explained so that it was easy to understand. Dan was very friendly and professional.