This too big for their britches conglomerate's (think big fish in a small pond) overall mentality…read moreis that you are a problem not a partner in your medical treatment. One main call center (you have to go through The wizard ofOz). No direct line to your medical office staff. When you enter said offices there are 2-5 receptionists twiddling their thumbs who could have taken that call directly. This does nothing for patient/office staff trust and relationships. This Harbin/Atrium partnership has destroyed good medical practice as we knew it. Cha-Ching. Billable procedures that do not work but make revenue are encouraged. Overuse of scans. Overuse of procedures. The sheep that live in this area are compliant to the point of allowing being scolded for individual thought as to their care. They follow blindly. Because they don't know any better.

I do not recommend Dr. Mansoursa (Endocrinology). He is great for the first visit but all…read moreappointments thereafter go downhill due to lack of listening, assistance and his staff's inability to order the correct bloodwork. This leads to him blaming the patient and refusing to correct the bloodwork orders which then leads to him refusing to prescribe insulin that is needed.

The front desk is terrible. Ive been dealing with them for two years trying to get my hip and knees…read morelooked at. Getting to see a doctor is like finding a unicorn. I get injections in my knees from my primary care. They dont work. The Harbin network here in Rome is limited on their capabilities and it shows.

Could have a better front desk. I told Caleb Williams that I had an appointment at 1:00pm today. He…read moreresponded with asking if I had insurance, instead of getting my information and pulling up my profile to see that I had Insurance. I don't even think they will set an appointment at this location without insurance. Anyway, He tells me I have a 48 dollar copay. I asked if It could be billed he said he would ask. I'm later told just this time, I tell him that I could pay it later today and that I lost my wallet. I get called back to the window to get told that I will need to reschedule my appointment because I cannot pay my co pay right then. while this is going on, there is another patient that has a similar situation as mine. The difference with the other patient is, he can't pay his until the 14th. The other patient is still able to be seen by the doctor, but I have to reschedule my appointment because of a co-pay. What is the difference between myself and the other patient? This is insane. I don't live in Rome,Ga, but I drove to this location because my injury was treated by the doctors at this Harbin clinic location. it is a shame that great doctors can have a bad front staff.

Saw him for 10+ years. Seems too busy to spend time and try to resolve your issue. Just treats…read moresymptoms until something major happens then abandons you because you ask for a second opinion. Does not care what you have to say and shows no concern for it. Unprofessional. You will see the PA everytime and fall thru the cracks. Doctor in Atlanta has done more for me in 3 visits than he did in 10 years.