McKenzie is gone but the same rude and nasty staff is there. Making an appointment with the new Doctor would have meant a $175.00 office visit. I said I wasn't a new patient because they have all my records and they said too bad you have to pay anyway. they literally said "Too Bad". Now they are asking a lot of money to transfer my medical records to a new Doctor. read more

Dr McKenzie was so neat, he will be missed, He always came in with summary notes so he was prepared, didn't only but stare at a computer screen and actually had eye to eye contact. He had a way that made me relax and put me at ease His sense of humor will be missed His throughness needs to be the standard His prepration needs to be taught His calming manor needs to be incorporated into every medical office Bob read more

I used to go to Dr. McKenzie and I kept having a pain in my lower right side..He told me it was a pulled muscle and to get a Massage..Two weeks later I was over in Newport Beach at Hoag Hospital to see my first Great Grand Child..He had been born the day before..As I was leaving the Hospital I had the pain again and went to the Hoag Hospital E.R. They did an Ultra Sound and discovered my Gall bladder was about to burst..They admitted me and I had the Surgery the next morning and before the Dr. could remove it, it burst inside of me and I was full of Gang Green..I was at Hoag Hospital for 8 days on a Anti Biotic Drip..They finally got rid of the infection and I was released to go home..Had I not gone to Hoag E.R. I would be dead now as the Gall Bladder would of burst inside me..I do not recommend Dr. McKenzie unless you have a common cold , etc. Boake C. read more

Dr. McKenzie is great. Made my children feel comfortable and at ease. Great attitude. But his office is a whole different story. No call backs. You have to hunt them down to get an answer. My kids and I just seen Dr. McKenzie on June 21st and a week later my husband has a ear ache so I attempt to make him an appointment and they gave me the "unfortunately the doctor is not seeing any new patients at this time " line. Really this is the doctor I chose for my family and the doctor can't see my husband! Now it looks like his workload just got a little lighter by 3 patients. Great job office staff! read more

It has come to my attention, not by phone calls returned, not by letters mailed, but by reading yelp reviews that my favorite dr. Is gone. Well now I will say, his daughter, his ex wife or wife are rude and staff that have yet to call me back after 5 messages. So good luck without the only person I returned for. I put up with months of waiting for an appt and hours of sitting for him. Been going for 17 years now. Goodbye rude staff. Thank you for trying to charge people new patient fees for the replacement dr. Great job letting patients know too. read more

Received a solicitation call from Dr. McKenzie's office. They have a new doctor who is accepting new patients. I don't know whether they just simply don't take good notes (which is what I expect) or they really thought I'd be OK with coming back after the way the doctor's wife decided that our simple misunderstanding during a phone call, which I thought we had resolved, constituted firing me (their term) me as a patient right when I needed refills on Rx (surprise!) and was forced to quickly find another doctor. No way in Hell I go back there. I need a doctor I can trust, and the way that office is run, sorry. No can do. Dr. McKenzie is a nice guy. His office is completely unreliable. read more

Dr. Mc Kenzie had over prescribed opioids consistantly, I own my own responsibility with this. But I want this review to be a red flag for others. Opioids are extremely addictive and can kill you. I was fortunate and sought help from Dr. Kelly, when I left Dr. Kelly's care, I continued with Dr. Mc Kenzie who then proceeded to prescribe Suboxone as a pain killer instead of a detox. Heads up. This has been a very traumatic experience. read more

I have known this doctor for over 15 years. He was my grandma's physician till she passed away , my sons , my doctor and is now my husbands physician. I have never met someone with a better bedside manner and a passion for medicine , as well as a good heart. I can't begin to describe how caring he is. He does spend quality time to listen carefully about your medical history and current issues . He seriously has the best bedside manner , and is genuinely nice and loves what he does ! People are complaining about the wait times and I don't see that as a bad thing . It's because he is taking his time with each patient. My husband Has copious amounts of Medical issues stemming from a roadside bomb overseas which has resulted in a brain injury , and many other rare diseases as residual side effects of a brain injury. Dr. Mckenzie has always pointed us in the right direction for brain scans , a nuro ophthalmologist , and neurologists & Movement disorder doctors. **I took my husbands care out of the VA cause it was atrocious , and he was neglected , you don't know bad Physicians until you have to Get medical care at the VA** . I am So happy to have Dr. Mckenzie & a team Of specialty doctors taking care of my husband now. ***if you want someone who is a good listener and takes his time with you then this is the physician For you , even If it means you have to wait 30 minutes in the lobby to see him .. TRUST ME HES WORTH THE WAIT! *** read more

New Doctor, Schoonmaker, has a similar bedside manner as Dr. Mckensie. He spends time with his patients, listening like a therapist and really wants to make sure you feel better when you leave! HOWEVER, when you have been on medication for many many years and he decides to lower it and the lower dose has had a significant impact on quality of life, he gets A ZERO if it were possible. He is against writing necessary prescriptions and would rather see you in the hospital getting treated for your medical conditions than to keep you on your medication that works for you. I have had Zero problems with staff so I'm not sure where these complaints are coming from. They have always returned calls in a timely manner. I have never been nor have I ever witnessed ANYONE being talked to in a rude manner. Never. Patient of this office since 2008. Amy PHILLIPS-Murray read more

I only put 1 star cause they don't have a zero option!!! Let me just say I LOVE THIS DR!!! But they no longer take debit/credit transactions so if you have a FSA through your work you can't use it for co-pays or services that aren't covered. Obviously I have a FSA account and will now need a new Dr. THIS SUCKS!!!! read more

Greedy and unprofessional. He regularly overbooks and focuses his time and attention only on his regular patients. The normal wait time with an appointment is over an hour just to get in a room! At over 5 months pregnant and very sick, I said I wasn't feeling well enough to sit in the waiting area that long and so I left and went to urgent care. I got a rude angry call the next morning from the doctors assistant asking what my problem was. When I explained and suggested they address their overbooking it if they are truly concerned with patient care she cut me off, said she didn't want to her about it and said the doctor wouldn't see me ever again. She deleted my chart and said the doctor wanted me removed as a patient because I refused to wait over an hour and because it had been over a year since he had seen me (healthy adults don't need regular care). Worst primary care doctor I have ever experienced. read more

I cannot believe the negative things you people say . We moved here from Moreno Valley and our previous Dr had five different P.A.'s . Each time we went we got a new one .No one ever new us. When my husband and I went to Dr. Mckinzie he did complete and through exams on both of us. We always see him on every visit . He is the best Dr. we ever had. We will never change Dr.'s. read more

Staff is rude, they don't return phone calls, doctor gave me inaccurate lab results on 2 separate occasions, he's never on time and it's a 'cattle call' office. This doctor is in such a rush he doesn't listen to what your telling him. read more

If you care at all about your family go somewhere else! This so called doctor failed to tell us my dad had a Tumor that was likely causing his balance to be compromised causing him to fall. After falling several times my Dad broke his hip. After surgery (which we were never informed was going to be performed until after it was done) My dad was in the hospital for a week (2 days of which were in ICU) before he was transferred to Manor care in Hemet. He was there for 3 weeks and Dr. Mckenzie discharged him before he was able to even transfer to a wheelchair! My dad ended up back in the hospital because of complications from being released too soon. He went back to Manor Care and was found unresponsive with low blood sugar and pneumonia and taken to Hemet Valley where he received excellent care in ICU and was recovering well despite also being diagnosed with a highly contagious stomach virus. Once again Dr. Mckenzie ordered his release before he was treated completely, back to a different care facility. We aren't sure how long my dad has had this virus but he was showing signs of it when he was here in-house with my two young son's. Since being released to this new care facility he has gotten worse again within only a few days! We asked to speak with Dr. McKenzie about our concerns and were told he wouldn't be able to address our concerns until March 16th, which at the time was a month away! Bottom line is I don't believe my Dad has a month if he continues on the path Dr. McKenzie has put him on. As I said, if you care at all about yourself or your family, GO SOMEWHERE ELSE! read more

We got an appt, 3 months ago. The patient was sick. Shecwas an hourclate. hey made her chart. I think that the reviews cthat are not rated, are the mostcaccurate. We were treated rudely, told the doctor didn't have time to see her still next month. 4 months to see a doctor? Blue Sheild PPO not good enough. One staff person told us to call daily, to fill in the re-scheduling people. We did this once, and they said no. Then they called us back and said that the Doctor said we should find another doctor. We never saw the doctor, the staff is THAT BAD! I swear most doctors in Hemet have bad staffs, but this staff, THREW US OUT. Without even seeing her, she was rejected. Maybe we are lucky, huh? I'm thankful we are away from there. People say he runs late and they throw us out? Because my daughter needed a doctor. Btw, the unrated review of the guy with the tumor, I believe it. I've had one of those. I had to go to Tampa to get it out. A 13 minute sugery, many doctors in Hemet are "burnt out." The staff was the worst I ever saw. They got us thrown out! His reviews were so good, we were sure we found heaven Oh, after we arrived late another new person arrived late without her paperwork, and they let her right in! omg, a bad staff did us a favor. He's got zero empathy, and lied when he took the Hippacrattic Oath. Make the care of your patients your first concern? He doesn't and doesn't want new patients, he takes 3 day weekends, too. read more

I have been a patient of Dr. McKenzie since moving to Riverside County in 1994. I have always felt that he really cared for his patients' wellbeing and never felt rushed by him on my annual checkups or at any other time that I needed to see a doctor. I have always used him as my primary doctor and had no intention of changing. I have just finished making a call to his office to make an appointment for my annual check up and was told that I can be seen by another doctor there. When I indicated that I wanted to see Dr. McKenzie she said he is not in the office (Me) when will he be back? (She) We don't know .... (Me) I can wait for my annual checkup and when will be a good time for me to call back to schedule one? (She) I can't tell you! (Me) How about next month? (She) We can't give out that information! (Me) Where is he? (She) He's Fishing! (Me) Oh, wonderful for him. Can you give me some sort of idea as to when I should call back??? (She) I will schedule you to see Doctor Schoomaker (Me) I don't know him, how long has he been there??? (She) I have an opening on October 24 at 10 am. (Me) I need a later appointment if you have one (She) how would 3:30 be? (Me) Oh, I guess that will be okay. (She) we will see you then. What just happened? read more