I went to see Dr. Winkel as a new patient because my dentist retired and told her that I was in a…read moregreat deal of pain and there was a chance it was trigeminal neuralgia, but I needed to rule out it being anything tooth related. They did x-rays and said they didn't see anything, and then proceeded to put me through a cleaning. I was diagnosed with trigeminal neuralgia , which is one of the most painful conditions there is. They knew this was a possibility and added greatly to my pain with the cleaning and I ended up in the emergency room the following day.

Fantastic dentist! I had a wonderful experience with…read moreDr.Winkel and her extremely friendly and welcoming staff. I highly recommend this dental office!

After recently moving to Midland, I had to find a new dentist. I searched online for someone near…read moremy house and saw the positive recommendations elsewhere for the Family Dental Center. I had my first appointment there today for a check-up and cleaning. The dental hygienists were kind, caring, and competent, and Dr. LeBlanc was great as well. Everything is very clean and organized in there and the office does not have the dark, sterile feel of many other dentists. There are lots of windows and natural light giving the whole space a warm and welcoming feel. I can imagine that this would be a great place to bring kids for a check-up - nothing scary at all about this place! There even appeared to be a well-stocked treasure chest for good patients :). I also liked how prior to my appointment I received a reminder postcard and call. They are very on top of everything at Family Dental center. As such, I would highly recommend it to anyone on the market for a new dentist!

If I could post zero stars I would. I called the office this morning stating that I put a small…read morechip in the front of my tooth and would need a filling. They booked my appointment right away, I gave all my information over the phone including my blue Cross dental insurance information. They verified my benefits, tols me that they were an in-network provider, and my visit would be fully covered. I go into the exam room where the flight tech takes an Xray and a picture of my tooth. I then wait 45 minutes for Dr Sands to come in and examine my tooth. He then tells me it is a cavity and I would need a filling. I was prepared for this and totally fine with me. What I was not expecting was for him to tell me I would have to come back to do the filling because he needed to verify he was going to get paid by my insurancre. I was confused, stating that his front desk had already verified my dental insurance and stated I needed to be aware that any out of pocket costs would be due today, again I was fine with this. He said "I've been burned too many times by insurance carriers and the only way I'll do the filling today is if you pay out of pocket and get reimbursed by your insurance." There was some back and forth with questions and what I got was an attitude. I don't understand how you can be an in network provider with insuramce, verify my benefits, then tell me you would do my filling unless I paid cash? He tell told me I was welcome to leave and find someone else to treat my tooth. What a waste of over an hour. I will be telling anyone I can about this, I filed a claim with my insurance, and I will never recommend this dentist office to amyone. I work in the medical field and deal with insurance companies all day long. I am aware of how insurance works and had my coverage open on my phone. I am dumbfounded! I have been to many dentists in my life and never been told such a thing! If you are so worried about insurance then maybe you shouldn't accept them. I thought the point of a dentist was to treat patients teeth?

"Worst Dentist Ever" -- My wife…read more I can't recommend this practice at all. Our first contact with them sums up our total experience. My wife had an appointment for a chipped tooth. On the day of her appointment, my wife called to see if she could be seen a bit later in the day. The office staff told her "Boy am I glad you called before you came in. We can't see you today because the staff is out of town for a seminar." Are you kidding me? How could they not know ahead of time? What poor, poor planning. Later, my wife and I both had cleanings and new patient exams, about 4 months apart. In both cases, the cleaning took over 2 hours. That is not at all acceptable. The cleaning was intolerably long, especially when considering it was during the daytime, when most patients need to return to work. 90 minutes is ample time to do an intake, check insurance benefits, take x-rays, do a cleaning, check margins, have an exam by the doctor and create a treatment plan. They failed sadly on that front. In both cases, we were required to make payment at the time of service, even though we both presented insurance cards from our employers. In both cases, the preventative care is covered 100% by our insurer. In the past 15 years, we have had new dentists due to moving a lot. In every other case, the dentists' office staff call the insurer at the time of arrival, or while you are in the chair, to find out the level of coverage, and then bill accordingly. However, each time at Dr Carter's office, we were asked to overpay for service immediately. This is just a lazy process on their behalf. Over 40 days passed after my service, and I still hadn't received a bill or statement from Carter's office, let alone my refund for overpayment. I had to call them and request it. In my wife's case, we are still waiting for them to give us a refund from her service which was over 5 months ago. She was billed 100% at time of service. Nice racket. As for the level of service, the office is nice, the staff is friendly. It was a little odd to see them still using bitewings instead of digital imaging. (If you move around a lot OR need additional work with endo's, etc, you'll appreciate the transportability of digital.) Shorter version: Billing issues, l-o-n-g office visits, lack of up-to-date processes/procedures mean we wont be returning. UPDATE: I made a courtesy call to Dr Carter, to politely inform him that we were leaving the practice, due to the process/operational issues. As a business owner, I appreciate that type of feedback as it is invaluable to the success of my company. However, the doctor was defensive, disagreeable and made reference to a 'missed appointment'. Very unprofessional. Also earlier in the day, after numerous reminders, the staff finally called to tell us they had finally submitted my wife's claim, albeit 5 months late. Oh, and they won't release our records directly to us, citing 'technical" and HIPAA reasons. That's so 2002.

Unlike Smaug the dragon (reviewer: Jeremy C, and his buddy Robert C, who ironically wrote one star…read morereviews on the same day): Other reviewing platforms have John Carter DDS as a four star or a five star. Especially the other 18 reviews you cant see here on yelp: www.yelp.com/not_recommended_reviews/BncQ7xSCW9cYlGhU8lrGJw 250+ reviews for John Carter DDS on Demand Force: www.demandforced3.com/www/etile_reviews_popup.jsp?d3cp_exid=220000026&d3cp_source=My%20Website Even reviews from 2007 have him 5/5: www.ratemds.com/doctor-ratings/119915/Dr-John+L.-Carter-Midland-MI.html He has appeared in the Midland Daily News several times and has been named as Midland's Best Dentist: www.ourmidland.com/search/?q=john+carter+dds&t=&l=10&d=&date-selector=on&d1=10+year+ago&d2=&s=start_time&sd=desc&app%5B0%5D=editorial&o=0 Oh check out this article of him having fun as well: www.ourmidland.com/news/article_4c317f3e-8e76-5d85-8b25-8ff377e2c067.html Readers choice 2010: www.ourmidland.com/news/article_4c317f3e-8e76-5d85-8b25-8ff377e2c067.html He is also involved in the community: He helped sponsor a local community percussion ensemble (sponsors are listed at the bottom of the page): www.midlandonline.com/moladmin/articles/articledisplay.cfm?art_id=2431 He is an active American Dental Association Board of Trustees member and has been featured on their website http://www.ada.org/news/1726.aspx He also takes part in Dental Charity events: www.mlive.com/news/saginaw/index.ssf/2013/06/mission_of_mercy_free_dental_c.html Active in the community again: www.ourmidland.com/news/article_63a63592-8974-5569-927f-2048aadbda25.html?mode=print Active in the politics of Dentistry and Health Care: www.mlive.com/news/bay-city/index.ssf/2013/09/remote_area_medical_film_discu.html --------------------------------------------------------------------------------------------------- I'm not here to leave a personal review of my experience here or to promote/hate him so ignore my one star (that is because there is a better chance it will show up at the top as a one star). I'm here just to point out the better facts since Yelp only wants to show the one star reviews. I also apologize for calling Jeremy C, "Smaug", but his inappropriate reference (in his review below) from Lord of Rings and the novel by J.R. Tolkien was too hard to resist.

This has been the best experience I've ever had with teeth extractions! I had no pain and minimal…read moreswelling. There is no reason to be nervous, if you're going to use these oral surgeons. I highly recommend Greater Michigan Oral Surgery.

Dr Kittle is nothing short of an arrogant a**hole. While he is an ok dentist his attitude and…read morequality of care is sub par at best. Would never set foot in an office with him again.

I was hopeful because she took over for Dr. Gable, who was the best in town. However, their billing…read moreis awful, and you can't get ahold of them, ever. They don't return calls. Took her almost 90 minutes to put a very small filling in my tooth, and didn't act like she knew what she was doing. She was a no show at 2 of my scheduled appts., very unreliable - and they treat you like they're doing you a favor by going there. Do not recommend.

I've been coming to this office since Dr. Cergnul took over and have a major issue with the…read morereliability of her schedule. Dr. Cergnul has repeatedly not shown up for my scheduled appointments, often taking the day off without any prior notice or communication from the office. In the past two years, I've only seen Dr. Cergnul once (1 time in 4 visits), which raises serious concerns about oversight and continuity of care. This lack of reliability is frustrating and makes it hard to feel confident in the overall care. If you're looking for a dentist who is consistently present and actively involved in your oral health, this isn't it.

less than pleased. They scheduled a cleaning for 19 yo so 1 week shy of 6 months and insurance…read morewould not pay it. I paid $180 out of pocket for preventative care. They blamed us for not making sure of timing- never had that experience in 3O years of appointments at previous dentist. (had to change provider due to insurance) Fast forward to next cleaning-- new policy they want prepayment for service and then I am reimbursed after they submit to insurance. I am still waiting on payment- Cleaning was November, it is end of April and my insurance company still does not have a claim from them.

They called me for my 6 month cleaning and x rays, and in discussing with this office person, she…read moremade mention that I would have to pay up front for my cleaning and xrays then file a claim with Delta...what?? I have had dental insurance all of my life, have lived many places around the country before moving back home, and have never encountered this. I have been to this office before, and they did not require payment on the day of service, so not sure what has happened, but don't punish the patients for your office's seemingly lack of verifying benefits before treatment.

I had the worst experience of my life with this dentist, and it even bordered on scary. They pushed…read morean early morning appointment that the scheduling put in despite my concern I could get there (I work three jobs, it's tricky). I ran a few minutes late and called ahead. The entire mood of the office was so tense it was unreal. The poor staff! I almost left right then. The dentist came in, he was furious and oddly aggressive. He was very loud about embarrassing dental issues that I had, and at the end of his long speech about basically what a pain I was and how self-inflicted my issues were (poverty? motherhood? illness?), he told me "Hey if you you can always find another dentist!" I was shocked at this, because it was so out of the blue, and I had only just started consulting and was looking for a short term fix and long term plan, now that I could start paying for this care. First visit, I thought that perhaps he was a little gruff, but maybe pretty qualified. I struggled to get the next appointments. When I finally got this one, and he said that, I told him I liked his people and I was surprised at his saying that. He pretty much stormed out. What? It was so horrible I paid my bill and went to my car and cried. I never cry about anything, but it was just that awful. I literally felt unsafe with this guy. I went to another dentist who took me immediately; as in THAT DAY. This dentist had a lot of B&R's former employees on staff. They bent over backwards to let me know I wasn't alone in my experience, and they set me up with a wonderful care plan. They fixed my immediate issue and we worked out an equitable treatment plan in a full meeting with the office person who was beyond kind. Totally opposite my Boss & Rorvik experience. Weeks later I got basically an eff off letter from B&R essentially firing me as a patient... although I'd already done that for them and I'd never had any further contact since that day. I don't know what is wrong with that office, and at this point, I don't really care. It prompted me to find someone better who makes me feel welcomed and more confident about my care. But the instability of the big guy alone in this place is a big no for me. The clear stress of his staff is a big no for me. I hope your experience is better. Nobody should feel like that leaving any kind of health care facility, even if it is just a dentist.

I have had great care-- considering a pleathera of dental and health issues,…read moreThey are great at listening--proposing solutions and being honest about the things they think won't help or may be a waste of time and money. They have seen me in a timely matter and their office staff is friendly, uplifting and accommodating.

worst dental experience of my life! never spent so much…read moremoney for a hack job. one year later and my new dentist is still fixing this places mess up. you will be over charged and harassed by their account manager too. horrible place and should be shut down!

Just to add to my other review, im so mad at this place!!! I finally found a great dentist,after…read morethey pulled most of my teeth july of 2024,and left me hanging,not able to eat,and losing a bunch of weight, so i went elsewhere. Aspen lied and said they gave me dentures,WHEN THEY DID NOT!!!!!, so my insurance wont cover any now. So basically theyve left me to starve to death!!!! Im looking into a lawyer ,as this is ridiculous!

Dr hogue is the only dentist I trust. I have been to many and he is the only one I will allow to…read morework on my teeth. I have bad anxiety with anesthesia and needles and he calms me down and talks me through it. I recommend him to everyone! And my friends and family who have switched to him have nothing but great things to say. The staff is also amazing. Also my 2 year old went and got a filling with him. He did amazing! My son doesn't like doctors but always wants to go see the dentist! 5 stars really isn't enough.

Dr. Hogue is an EXCELLENT dentist!!! As a former co-worker, & patient, I know first hand what a…read moregreat dentist he is. He cares to provide the best quality of dentistry he can. He also has a great personality, & sense of humor, so he is a joy to be around. If you are choosing a new dentist, definetly give him a call. You won't regret it.