Over the top "awesome customer service"! Today I had the…read morepleasure of receiving the epitome of great, customer focused service! I was in the Mancelona True Value for a replacement bulb for a light fixture. They had just sold the last one in stock. Rather then sending me away with out the bulb I needed, they removed one from a fixture for sale and sent me on my way as happy as I could be! I feel valued as a customer! Thank you

While I recently moved to the area, this was one of my first places I've visited in this new town…read moreof mine. The customer service is absolutely remarkable and welcoming.

When I came into the store last week, I was viscously accosted by new appearing employee Otto who…read morecame running out of nowhere to scream, "I saw you on the cameras!" repeating it as his main assertion and privacy violation for a regular shopper who has spent thousands there over the past several years. "You were spraying the primer spray paint on the floor!" Mom and I were taken aback and he looked infuriated, seething and staring at me menacingly, then sneering. I observed his red eyes which I told him was because he was an angry man. I told him never was a warning given, my Mom added no note was there to indicate not to. She told him, perhaps next time you can give her a piece of cardboard to spray on so she knows the nozzle is working. He agreed verbally to do this next time. I told him that not even one time did I not purchase one of those cans which happened to be working. Last year, I had one or two returns when some nozzles were not at a critical time. Mom and I were very upset by his hostile encounter, she was indignant and outraged that he didn't ask politely but confronted me in such an abusive manner, and we shopped for the next cans of primer at Walmart where we observed other testers had made a sea of marks on the floor also testing them out. Instead of the agreement made by Otto, the store violated me again as I walked in the store today and was called out by the female manager Mikki at the register. She also repeated, "you were caught on camera!" angrily. She said I sprayed spray paint on the floor and was not allowed in the store anymore. She added, the police would be called. I promptly called the national number to report the situation and let her know a lawsuit of rights violation would be submitted along with this negative review. Not even one warning was given. Otto provided one and we agreed to abide by it. Otto also agreed to provide a piece of cardboard next time and did not hold to his arrangement to provide further neglect of duty. This goes along with inappropriate interactions with the customer and lack of being the friendly neighborhood hardware folks they used to pose as. They were inconsistent and did not stand behind their own agreements to violate the business-customer rules. I will upload a snippet of my lawsuit when finished where my rights were violated and I was lied to. This Ace should pay for my gas as I'm forced to go to the downtown Ace Hardware and I should be allowed to shop at the local hardware store convenient for me.

This is a fabulous, incredible, awesome hardware store. If you are looking to recapture that ole…read moretime helpful staff this is the place. On entering, someone greets you and asks if you need help, and even if you don't it's not hard to find someone to help when you need it. Lot's of knowledgeable people. I've gone in many times to find supplies for my often quirky projects and there is always someone with helpful advice.

This is your general hardware and catch all store, I say catch all because we needed pickle all…read morerackets and they had them. They have very decent service but will very likely have what you need. I know that the whole world is pretty inflated money wise right now but they definitely have their prices kicking the sky... pretty insane Overall pretty meh

Excellent service, great product selection and they even offer repair services! The advertise as #1…read morehardware store in MI ... I believe it.

Never answers phone calls. Voice-mail box is full. I need a part for my pump and have got in touch…read morewith them months ago and the part was never sent. Now when I call it is never answered I got one Voice-mail in but my call was never returned.

From the owner: Thin Line Pump, now with New Ownersread more

Large store with a great many things to browse through. Prices were reasonable and staff were…read morefriendly. They had a nice clearance section which I would've spent too much money at. Nice store.

Family Farm & Home is a small chain catering to people who live in the country or on a farm and who…read morekeep livestock. It has the basic hardware supplies. Parts for tractors. Fencing materials. Supplies for dogs, cats, small pets ... but also horses, cows and other small livestock. I have a bad memory that has not faded much over time. I think this place opened back in 2006 or 7. When it opened, there were bulk dog biscuits for sale. We got some, and within a couple of weeks, meal worms hatched out of them. Ew! From a brand new store? They must have bought old stock from some other store. On my recent visit, I did not see any bulk dog biscuits, and not very many dog biscuits at all. I am very, very careful not to get anything with ingredients from China, so I didn't see anything that really attracted me. I did notice Blue Buffalo cat & dog food. Along with some more common kibbles. There were a lot of leashes and harnesses for cats & dogs. What I don't like is that whenever I'm in a store like this, I have to keep an eye on my dog, who loves to find fallen kibble on the floor. She doesn't have any allergies, but I still don't like the idea of her eating anything I can't identify. We usually stop in for hardware items. That's about all this place is good for, in my opinion. Oh, and visiting the parrot.

Great customer service! Friendly welcoming personnel. Almost always have what I need. Organized…read moreisles.

They have most anything you need. And, great service! A small town store with with small town valuesread more

Being such a small town hardware store, one might underestimate the stock a store like this one…read morecontains. Don't judge before going inside! You'll be surprised to learn (especially if you look in the back parking lot as well) how much you can find here. Depending on the season, they have everything from bird fountains and lawn decorations to snow shovels and salt. There's even an entire paint section. (They mix colors for you as well.) Although several of the staff members are helpful, Tina is the best. She knows everything they have by heart and can lead you right to it with her eyes closed. She happens to be one of the owners; that might not hurt. If you can't find what you're looking for, just ask! They'll order it. They usually get it for you in about a week. Sadly, I don't live in the area anymore, so if you're stopping by the store, I'm jealous. Enjoy!

For Northern Michigan, this hardware store is huge. They have an excellent inventory. They are a…read moreYeti distributer and have a wide selection. We went to Gill-Roy's for hearing protection and found exactly what we needed. The store truly lives up to its name, Gill-Roy's does indeed "got it"

Very helpful old-fashioned service. Love going in there if they don't have it I'll order it for…read moreyou. Very helpful.

If its in stock not a problem , but special orders take way too much time to arrive .Track your…read moreorder and it sets for days at the DC center . As a contractor I need my orders as soon as possible . That never happens at menards. Order a simple sheet of countertop laminate and it takes 2 weeks . Home Depot I have it delivered to my door in 3 days . Just today another special order finally came in after a long wait to arrive. Tracked the order for 5 days it sat at the DC in Saginaw Mi. Cabinet parts came in . No boxes??? Cancelled the order for the cabinet boxes at that store . Made another order at the next closest store. Have to drive 60 miles North of me as they have them in stock .I buy alot of stuff from our local store ,as its conveniently located on my way in . But they really need to be better on there ordering system .

Had a problem with a product they sold. The manager called back. He would not listen and was angry…read moreand pushy--finally hung up on my friend who called! That is unprofessional and unacceptable! we we have been customers for a very long time and spent a great deal of money at that store. Won't be going back any time soon. Also, their wood is the worst in this area.