Go to a different location, this one isn't worth your time…read more The left back door of the van was broken and wouldn't open. I called the uhaul office and after putting me on hold for ten minutes they told me that they had known about the broken door and rented me the van anyways (because fuck me, I guess). The couch I was purchasing on craigslist wouldn't rotate through the side door and wouldn't fit through the back with only one door functional, so I couldn't buy it, basically rented the van for nothing. Was this a typical experience? Probably not. Should I have been more careful checking everything before I left? Probably yes. But I wasted ~$50 plus gas renting a van for no reason, because of a problem the office knew about and didn't bother mentioning.

The 2 gentlemen one with dreads were by far the rudest and unprofessional people ive encountere…read more They are extremely confrontational and were even rude to an elderly couple yesterday yelling and telling them to get out. The 2 female coworkers had to calm him down. the male assisting me and he was beyond rude. He wouldn't answer my questions and repeatedly taunted "what do you want to do?" I was extremely intimidatEd.

We were very dissatisfied with our recent haul experience. We received the truck with 1/2 a tank…read moreof gas and we returned it with 1/2 a tank of gas left. We were then billed $30 for gas. This came as a shock to us because we returned the truck with the same amount of fuel in it. We had driven less than 30 miles total. We reached out to customer service thinking that it must be a mistake. They were not helpful. They told us we should have taken pictures of the fuel gauge. We feel like we were taken advantage of and charged for something we did not use. Based on our encounter I am sure this is not the first time that this location has wrongfully stolen from its customers. We will not be using Uhaul any longer in the future and have warned our friends and family to steer clear of this location.

This place is always absolutely spotless! The folks working here are the sweetest and most helpful…read morealways! Never have I ever had a bad experience here. Recommend this place if you have to move or need moving supplies!

I couldn't believe this business. I reserved their services April, 2024, and a few days before my…read moremove date of July 10; they were to help me I left messages and received no response until I text them. After it was all said and done, they claimed to not know what exactly they were moving and cancelled on me. This move was a Uhaul POD drop and unload, then taking the POD back to Uhaul, a drive of 1.5 miles; a move of 2 hours.

From the owner: Hey, are looking for a safe, fast and good quality moving service? Well look no further because the…read moreN.M.E Moving Service is here to help. Providing you with all your moving services help you will ever need. We guarantee that we will provide you the upmost excellent service to make your moving experience a breeze.

Well, well, well... something must have changed here recently because my experience was…read moretop-freakin-notch compared to what these other reviews are saying. I reserved a 10' moving van for a few hours on a Sunday because I was getting a new bed. I needed the van to transport my old bed to a family member and my new-to-me sleep number bed from another family member to my place. A little while after I made my reservation online someone called and said my pick-up location needed to be changed but it was a short distance from the original one, so no biggie. Thanks for being so attentive. I arrived right on time and was able to park my car for the afternoon on the street for free. The gentleman that set me up with everything was nice and thorough, explaining all the ins and outs. They sell everything you would need to move inside their small retail shop. I grabbed two mattress sleeves for the beds, forgot them on the counter, and they were nice enough to refund me for them since I was already on the highway. I had absolutely no problem with the truck and checking it back in and getting a receipt was a breeze. For four hours, it was around $65, which I considered to be fair. Overall, I wouldn't have any hesitation to rent from here again.

Be prepared for grudging and painfully slow customer service, especially from general manager who…read morecould not care any less. And I was the only customer in there. Also know that they don't accept the U-Haul promotions and pricing that are listed on the U-Haul.com website, including promotions listed for this location on Parsons Avenue. I even tried to show him the price listed on u-haul.com website on my phone but he didn't take the small effort to even look. The general manager said, "those prices and promotions are set by U-Haul Corporate and we don't do that." Better yet: drive out of your way to do business someplace else and avoid the aggravation.

The service was accommodating, until I had to load my car onto a trailer and was unable to open the…read moredoor to get out of my car. I drive a 2014 Chevy Cruze and had to crawl out the window once the car was in the trailer, which is fine for a 23-year-old, until I was unable to close my window for the drive. Of course it poured the entire trip down. I came up with the solution to put a trash bag on the window, but the team members there made no effort to help me find a solution to this problem. Everything else was fine, but this is something I do not want other customers to face. Management should have been consulted to help find a solution, not leave someone to figure it out themselves.

They are racist and rude! The trucks are not well kept. The owner hung up on me and when I came…read moreback to get my pads that I paid for and was not in the truck the man threw them down on the ground across the store from me and walked away. He didn't want to even hand them to me. He didn't like black people. I don't know how you can open up a business like this and not treat everyone equally.

Very professional and responsive. Repaired the plate under my car at a fair price and came to me.read more

Never showed for scheduled appointment and then made ridiculous excuses about why. Never ever rely…read moreon this "business "