It took them two whole days to fix 1 tire and change my brakes. It shouldn't take that long. They…read moresaid they didn't have all the parts. And then my tire pressure light was still on the car. They didn't know how to fix it. I can go figure out how to turn the light off myself...

The BS that your car will be done that day if you leave it then it goes on for days for a 30 minute…read morejob.

Ryan and his guys were great. Older Chevy Cruze started misfiring and then ran rough then REALLY…read moreran rough and warning lights came on. Guys at NP did a total engine tune up with new plugs, wires, ignition coils, and some other things. Car's running great again and all in, parts and labor, $650 which I thought was very reasonable. Guys know their stuff, no upselling, just took pride in fixing our vehicle at a fair price. NP's my go-to shop for stuff I can't do or wanna do myself.

Had upper ball joints replaced with front end alignment. Drove truck and didn't feel right they…read moresaid it was aligned. Drive it and 6 months later front new tire is ruined. Had another place just look at and front is tight just not properly aligned

Great prices, honest about what needs fixed now vs. what can wait, and didn't try to upsell me into…read moreunnecessary repairs. He got my brakes and rotors done quickly and took the time to explain next steps with upcoming travel. It's always hard to find someone trustworthy, but I'll definitely be back!

Diagnosis was canceled because of the rain. They wanted to reschedule multiple days later so I said…read more"lets shoot for Thursday at 12 but if it cannot happen then I will be expecting some sort of compensation for the delays". I was hoping that would give me some sort of discount considering my car has limited function for about a week and it has been a huge inconvenience for me and for my job. I received the message "There'll be no sort of compensation it is highly disrespectful to say that. we are not risking thousands of dollars worth of tools getting damaged in the rain. we will send you deposit back and you can find someone else. find some human decency and learn how to talk to somebody". So that being said if you want someone who will not work with you and does not care about the inconvenience they cause, go with Mobile Mechanic Mike. However, if you are trying to find someone who will work with you and speak to you like an adult, Mike may not be the best choice for you.

Young manager tried to charge me for a free brake check. When I refused he said never come back…read morehere. The long time manager that retired a while back was a professional. He did a lot of work on our cars. But the young punk that replaced him is a rude idiot. He even said to me when I was waiting to be acknowledged said to me, I'll be with you soon as I finish with this old man. He said that outside while I saw an older gentleman in the lobby. This was about 6 months ago, maybe you fired him already. Good luck.

Took a little longer than estimated, but did an excellent job overall. Was switching out…read moreperformance tires Mercedes GLC300 for all season tires and keeping originals for next summer. Did a nice job of wrapping the originals and putting in SUV for me. Jessica also gave good insight to online dealers I was working with to ensure the shop received for installation prior to traveling to snowy locales which I was doing in 2 days. Thanks.

Took my Jeep here for its 150,000 mile service and a few other things that needed taken care of…read more This will be the only place I take my jeep

My wife's new Gladiator had wobble issues and the team @ Trail Quest installed new drag link, tie…read morerod & steering stabilizer. Dialed in alignment to solve our steering issues. Fast service & quality work. I recommend them for Jeep repairs!

This is NOT the repair shop for you if you want: - Your car…read morefixed without them causing additional damage - Your repair to be fully completed in less than 8 months - Your phone calls to be answered or your voicemails returned The shop left my lights on for 4+ days after completing my repair which killed my car's battery. They took zero accountability for their mistake and I ended up footing the $200+ bill for a new battery. At first, they tried to have my insurance pay for it (original damage had nothing to do with the battery), then said it must have just been an old battery. They completely ignored the fact that their own employee left the lights on causing it to die in the first place. I was reluctant to write this because I was optimistic that they would take responsibility for their mistake and make it right. Unfortunately, that's not the case. Take your business elsewhere.

Extremely fast turnaround! I went through Progressive Insurance, and despite some back and forth…read morewhile they finalized the updated estimate, the shop had my car repaired and cleaned in under a week--well ahead of the two-week estimate I was originally given. They repaired or replaced my passenger fender, front bumper, headlight, and mirror, as well as repainted everything seamlessly. Communication was excellent, with updates every couple of days to keep me informed--a level of service I truly appreciated as someone who is Type A and values organization and transparency. I highly recommend them to anyone in the area. 10/10!

There was a fine gentleman named Royce, who change my tire and balanced it super fast. He was…read moregreat, and very kind.

I rolled up with a flat tire and they immediately came out to help. They got the tire fixed quickly…read moreand had me back on the road.Thanks guys

I noticed my front headlight was out. I called and Zach said he could fix it if I got there before…read moreclosing. I got there and he had it fixed within minutes !! I was glad because it's raining and getting dark earlier now!

Costco had this as one of two locations to check my car alignment. Their tire techs said my…read morealignment had to be fixed for their warranty to be included on the tires. Came here, in and out in 15 minutes with the verification that it wasn't needed. No hassle, no fuss, no issues. Love it!

My only regret about JASC is that I didn't start taking my car to them sooner. As a woman with next…read moreto no knowledge re: auto matters, I have spent years taking my car to the dealership and always feel like I am being talked over, possibly duped and definitely upsold. After years of seeing JASC pop up on NextDoor with reviews so glowing I thought, "Can this possibly be for real?" I finally ended up giving them a go. From the moment I connected with Andrew and David it was clear this was going to be a car experience unlike anything I had known. From the very first conversation, I felt like I was talking to friends who had my best interest at heart -- from safety to money matters. They took time to explain everything in detail, staying in touch via text at each step of the process to keep me updated. Not only did they not try to upsell me on anything, David actually called and had me bring over some extra lug nuts I had at the house because he "didn't want to sell me something I already had." In addition to their extremely efficient no-contact, COVID-safe process, I was also delighted to discover that JASC has been involved in several community and give-back initiatives ranging from Hilliard community gatherings to toy drives to Honor Flight sponsorships. It's a pleasure to support a local company that is doing good business and doing good for the community. So here I am, another JASC fan writing a glowing message that will possibly make you wonder, "Is this for real?" Like me, I hope curiosity gets the best of you and inspires you to give them a try because you will not be disappointed.

Reasons I would not return : 1. Not being forthright. Mgr did not inform me that they couldn't do…read morethe service I requested. My car was sent to another shop. I would've appreciated an honest response so I could've taken my car to a shop that does wheel alignments. The car was aligned twice due to steering wheel not being straight while driving. 2. Owner admitted that an inspection was not done even though the repair order/invoice directly states it. He insinuated it was my fault because I didn't allow the shop to perform it. When a car is ready & the customer picks up their car. I would logically assume all the work is completed, including the inspection. 3. Lastly, the owner's attitude on the phone conversation was not professional ( insinuating I was part of the problem). Lesson learned: always confirm that the auto shop that you do business will do the work & not contract to another shop.