Penske truck rental has been the only smooth part of my move. After our house rental fell through…read morethey extended our contract for half the price it would normally be. Then our moving help never showed up so they let us keep it till the end of the day for free. If you need to move anything call Penske!

From the owner: Save Up To 20% When You Reserve Online Today!read more

I've rented numerous times at this location for my business. Every time has been an outstanding…read moreexperience and great customer service.

Their website let me make a reservation for a truck. This location is closed Sunday so the…read morereservation was required from Saturday - Monday morning, charging you for two days. I was ok with all of this, but then received a call with less than 24 hours before my reservation pick up time where a representative told me the truck I had reserved would not be available. Rather than offering me an acceptable alternative (like a larger truck at the same rate), he only offered to charge me more for a bigger truck, or that I was S.O.L. I had made a purchase of a valuable piece of equipment that I need a truck to move. It was contingent on me being able to move it on a specific date. So now I will have to pay UHaul twice as much for a rental truck. Just ridiculous, will never do business here again.

I highly recommend this location. Tom is exceedingly helpful. Throughout issues with the website…read moreand my access to mobile check-in, Tom remained patient and helpful, answering my questions and completing the rental process. I will absolutely use this location for my future rentals.

Rented a van from Thomas for the weekend. Thomas is great to work with and the van was just…read moreperfect. Great gas mileage and was easy to maneuver. If you are moving locally check with Thomas on options!

Terrible. Do not trust these guys. Dropped our "repaired" car off and the brakes (which were…read moreworking before we dropped the car off to them) did not work, caused irreparable damage to our garage door. They then told us the car was not road worthy due to a bent frame. Calling the Attorney Generals office and going to small claims court. Waste of time and money!

From the owner: Specializing in: - Auto Repair & Serviceread more

I will never rent from Penske again. We had to drive 45 min to get a truck that we reserved. When…read morewe arrived at the rental place in Zanesville, we were told that they didn't have the truck and that we had to drive to Columbus, another 45 min away. After talking to customer service, I was assured that the car dolly would be with the truck. It was not. After 3 hours of driving and waiting, we are now hours behind our moving schedule as our family and friends wait to help us move. This is the worst rental experience I have ever had and Penske needs to get their act together.

I called Penske at the Home Depot on Brice road to reserve a small moving truck with a lift gate. I…read moremade this reservation with Scott 8 days in advance for pick up in the morning at Brice rd. Also received a conformation number. On the day I was to pick up the truck, I was told by another Penske rep that the truck I reserved was not available? He stated that Penske guarantees rental trucks for businesses.....but not for private customers. What a joke. Scott, the first rep did not mention this. It would have been nice to know this up front. I guess this business is more concerned with big business and could care less about the little guy!

We needed a rental car for our family of six out of Columbus, Ohio. Unfortunately, there were no…read morerental cars available from the airport. However, there were cars available from different locations in the surrounding area. This location was the closest to our airport hotel. The inside is indefinite need of an upgrade, but the staff is hard-working and friendly. I watched one man with the phones and the queue of customers expertly for about 20 minutes before a colleague join him from the back. Spoiler alert: while we were able to find cars away from the airport, we were not able to find a large vehicle for our family of six. Thus, we ended up renting two smaller vehicles from this location with me and my husban each driving one. I opted for a midsize SUV, and it was not ready even though we weren't at the desk until about an hour after our scheduled reservation time. That said, the staff was communicative and worked quickly to get the vehicle ready for me. The vehicles were clean, late models. Our only issue is not being able to get the radio to work in one.

This location has always accommodated my needs. Friendly Staff! Fast quality service. Highly…read morerecommend!