We had appointment on March 8th with Dr. McMinn, My husband and myself. Both needing glasses that totaled 890.00, we ordered them that day and was told 3 weeks to get in. I called on March 21 just to check and see if maybe they had come in a week early knowing that we still had another week left. I was told they were ordered and they get glasses in daily so they would call me when came in. I called March 29th(today) and was told they were not in and the lady that handle that was not in she had a death in family. I was concerned as my husband has to do his CDL certification by April 1st and needed his glasses to do testing as his other glasses were really bad. So I called the lady back and was told they had not even been ordered. Donna at front desk transfered me to a very RUDE old lady who was very unsympathic and kept stating they were all new there and no one new how to order the glasses, I then told her I immediately needed the 500.00 deposit paid on my glasses back and she said she didnt know how to do that she would tell doctor, asked to speak to doctor and was told with patients. I hung up and called back because I remembered they told me last week they had been ordered and asked why was I told last week they were ordered and they were not and I needed the 500.00 Back and she hung up on me. VERY RUDE!! I will be going in to get my refund and will place a complaint with the BBB read more
