New to the Pittsburgh area and living in Greensburg, so getting to MCN was definitely a shlep. I used Yelp reviews to find a trustworthy salon...and I'm glad this is the salon I settled on! The salon is clean, hip, and BUSY. Definitely be prepared to spend anywhere between 1-3 hours there depending on how much you're getting done. The staff was incredibly friendly and accommodating, offered beverages, and made polite conversation. I saw Jenna, who is a newer stylist at MCN. She immediately sat down with me, looked at my hair texture, asked me what my hair routine is typically like, and then shared her opinions about what would look nice and looked at the photos I brought. We agreed on the cut and style, but throughout each stage of the cut, she checked in with me to make sure I liked what she was doing. She knew I didn't want anything high maintenance, so she also talked me through the easy styling process to make this new cut work for me on a daily basis. She suggested Bumble and Bumble products that would both protect and help my hair, but was not pushy when it came to selling the products. I paid $40 for this cut, which is beyond reasonable in my book! Very very happy with the results, and will definitely make an appointment to see Jenna in another 7 weeks! read more

Jessie Bickal is one of the sweetest and talented stylists I have ever worked with she did a Brazilian blow out for me and gave me gorgeous extensions just the way I wanted them I showed her a picture and she made it looked just like the one I saw on Pinterest she txts me before appointments answers questions and ultimately wants my best interest. She even set me up with a stylist she trusts in DC once I moved. I would recommend her to anyone looking to get extensions or a haircut or about anything. Love her! read more

I recently moved back to Pittsburgh and have been in search for a new stylist and hair salon I could feel comfortable going to. This was a high priority on my list since I have naturally curly hair and a lot of it :) I found MCN and scheduled an appointment with Sara. From the moment I sat in the chair I felt at ease. She asked the right questions and also understood my anxiousness in finding someone new to trust my hair with. She has a great personality and did a wonderful job on my hair, while keeping my time spent there under 2 hours, which rarely happens. I will absolutely be going back to Sara! Ps. The salon is in a great part of town and really nice and up to date overall. read more

The only reason I like this Salon is because I've finally found a stylist that cuts my hair okay, Kara. I used to go to one of those grandma salons that only old women go to and cuts your hair for cheap (I even got a discount for being a student). However, since it closed down, I hadn't been able to get a decent haircut in Pittsburgh (I've had to wait to go back to California to cut my hair). I've actually tried this salon prior to getting Kara and I left very unhappy (my hair looked like it hadn't been cut at all and I had to pay $50+ for it). However, I decided to give MCN another try and get an appointment with Kara based on other Yelp reviews, and I was not disappointed. She didn't require a lot of instructions regarding what I want and she cut my hair just the way I wanted it, even better. I love her! read more

My stylist (Abbey) definitely knows how to do my hair exactly in the manner that I want. Everyone at MCN are really nice and friendly. It may be a bit pricey, but for a good haircut wouldn't you pay a good price too? read more

great atmosphere relaxing experience and I finally got my me time. First time I got my hair high lighted and did not come out with "zebra stripe" these people know what they are doing. the receptionist could stand to be nicer for sure but over all fantastic!!!!!! read more

I was so sad to be moving because I finally found Sara K. at MCN. I have short hair, and I hate trying to find new stylists because a lot of people can't do short hair. If you screw it up, it shows. Sara K. listened to me describe what was good, what was bad, looked at photos I brought in, and patiently worked through my first haircut with me---checking to make sure this or that was good, etc. Success? YES. She is fantastic, friendly, a great stylist...I am so sad to leave because I have to find someone new again!! MCN has a great view, and if you're lucky, you'll be there when the owner's dog is there...which is always hilarious. Warm service, generally too...I think the only exceptions were the first couple visits...I think I hit the front desk at a busy time. They've been great ever since then. Oh, and you can't beat the easy parking. Just be ready for the building's slow elevator. :) MCN--check it out. read more

I have been going to MCN for several years now and I love my stylist Brent. He is a fabulous colorist and I've always been pleased with the color that he has mixed up. It always looks good with my skin tone and he's quick to advise if I suggest a direction that may not make me look my best. I've recommended some of my friends to him who have had bad color jobs and he's been able to fix their disasters. I tend to be someone who is open to letting my stylist do 'whatever they think works best' because let's face it, they are the expert. Even though I've been seeing him for years, he still always asks how I have been styling my hair and so forth to get me the right cut that works for me at that time. For example, in the summer, I love to let my hair air dry. He makes sure that during that season, the cut is going to work for how I'm planning to style my hair. His recommendations on products to achieve certain looks are spot on as well. I can replicate what he tells me to do at home and that's important to me. He's friendly, professional and he makes the appointment a lot of fun. Somehow the time flies even when you are sitting there for an hour and a half. I highly recommend booking an appointment with him, you won't be disappointed! read more

I have curly/wavy hair and was very impressed with Kara's services. I got a haircut while engaging in a pleasant conversation with her. She didn't try to push any products or sales on me. She listened to what I wanted, how I styled my hair, how much time I wanted to put into styling my hair on a daily basis, etc. She was very good at communicating with me and I appreciated her honesty in telling me what she thought would and wouldn't work for my hair. She even showed me pictures of what she had in mind for my hair. I would highly recommend her. I also enjoyed the atmosphere of the salon and the front desk staff was very nice and accommodating. * Remember to bring cash for tipping- you put it in an envelope with the stylists name on it when you pay at the end read more

This place is great! Everyone is super friendly and the space itself is lovely and bright. I've gotten my hair cut by Chauncey a few times and she is fantastic. She takes the time at the beginning of the appointment to chat in depth about what I liked about my last cut, what I found frustrating, what our plan is for today's cut. I have medium/short length curly hair and don't really do much to style it -- Chauncey is great about taking this into consideration (so, for example, she diffuse drys it so she can tell what it will look like when it dries naturally). Her cuts are fun and grow out super well and just generally great -- highly recommend!! read more

I moved to Pittsburgh from DC a few years ago but continued to get my hair cut and straightened in DC. Given the inconvenience of traveling down to DC, I decided to bite the bullet and try out a salon in Pittsburgh. I based my search on salons that currently do the Brazilian blowout. I called MCN and spoke to the owner, Lisa, who recommended that I come in for a consultation. When I went to the salon, she mentioned that the Brazilian blowout would probably not work for my hair-instead she recommended another straightening treatment. I got my hair cut, colored and straightened by Lisa-my hair looks great! Lisa is a real sweetheart-she is so incredibly friendly. So not only is the service top notch, but the people there are down-to-earth and very friendly. The best of both worlds! Oh, Lisa's bulldog, Joise, sat in my lap while Lisa was blowdrying my hair. How cute is that? read more

Awesome salon! Great hairstylist and products! I have had 3 compliments on my hair in the past week from complete strangers! The atmosphere is chic and modern as well! read more

I am new to Pittsburgh, I have a head of unruly curly hair and a fear of new stylists. So I saw a woman with a beautiful curly cut and asked her for a referral and she recommended Nicolette at MCN. The woman is a curl master. She is confident and sure-handed and I left looking styled...not with wet or fuzzy hair like I have dealing with stylists who can give me a cut but then are clueless. The salon itself is nice enough. I was happy to find a bumble & bumble salon with such a great stylist. Its pricey for me (~$80 with tips), but totally worth it. read more

As a newbie to the area, I was looking for a place to get a cut and color for a reasonable price. I went to MCN this morning and had an appointment with Brent. He was AWESOME! Seriously, it was so fun chatting with him while getting my hair done. I talked with him about my needs- if my hair is long, I'll just pull it back without caring what it looks like; and I am horrible (!) at keeping up with color. He took it all in and gave me a beautiful haircut with texture and movement that works with my slightly curly hair and a great red/brown/copper color to match. My only surprise was the price- a little too steep for me, but Brent was really worth it (I also got product, which I know is what pushed the price into the upper reaches of my budget). All in all, a great experience! read more

I had a fantastic experience at MCN with Liz! I had long, brown, body-less hair, and Liz gave me an adorable shoulder-length bob with tons of blonde highlights- I absolutely love it! Liz put so much effort into my hair and was sure not to let me walk out without it being perfect. My only complaint is that when I said I'd like blonder hair, the proprietor Lisa talked to me like I was a five year old. Over the winter I died my hair brown, and while I admit that wanting to flip back and fourth is silly, I specifically said that I only wanted to do it if there was a way it could be done without damaging my hair. Lisa attempted to lecture me on how "you can't just CHANGE your hair all the time" until I cut her off, saying I wouldn't get it done if it was that difficult. Although they ended up doing blonde highlights in my hair beautifully, I was very frustrated that I was being talked down to by the person I was paying. read more

I've been going to MCN salon for a few years now, and I have to say that it is truly the most fabulous salon in Pittsburgh! The decor is gorgeous and gives off a spa like tranquility with a hip vibe. The level of service is high from beginning to end. My stylist is Margeaux, and if you're looking for gorgeous hair - go to her!!! She really takes her time to listen to what you're asking for and makes sure that your hair is styled to perfection before you leave. I recently decided to cut off my long hair to donate to Locks of Love. While I'm used to having long hair, she gave me a really cute cut and showed me how to style it at home (though I'm nowhere near as good at doing it as she is). If you're looking for a great salon experience and amazing hair, go see Margeaux at MCN Salon. read more

The perfect salon away from home for a college student looking for a high quality salon with amazing haircuts. I have had a cut, trim, and have gotten highlights from MCN salon on multiple occasions with various stylist and every experience I have had so far has been amazing. They use great products (majority being Bumble & bumble), and the salon is extremely clean. Two bull dogs also roam the salon, and they are absolutely adorable. Highly recommend this place for college students looking for a safe salon to get their hair styled at. Only downside is that the salon is a bit pricey and they do not accept Amex or tips on debit/credit cards, but hey its the best hair salon/service that you will find in the area. read more

I just had my first appointment this afternoon. I must say I had a wonderful experience. The salon was beautiful and everyone I interacted with was so friendly & accommodating. My stylist, Margeaux, did a fantastic job with my color and cut, I highly recommend her. She nailed it! I am so happy with my new do & my boyfriend loves it too. I will definitely be back!! read more

Truly Professional Hair Dressers . My stylist Sara really keeps me current and chic with her advice and talent ! Love her and love feeling so pampered in the cool and friendly atmosphere! Love all the little niceties and amenities. Love to make a day of it! read more

I love working with Jenna to try fun new things. She's great! I love the atmosphere, and the pups roaming around and saying hello. It's something new, and everybody is so talented. Color is pretty expensive, but I have found that their color and technique is amazing quality and lasts much longer than anywhere else I've ever been -- so it's worth it. read more

I got a good haircut here a few months ago, so this one-star review is not intended for the stylists. It is a response to a strict no-returns policy on salon products, which makes me pretty mad: I couldn't have known they recommended the wrong product without trying it, and now that I tried it, they won't refund my purchase. Catch-22. I came in to buy a replacement for my normal bumble and bumble curl creme for thick hair, and was told by the receptionist that bumble and bumble's "defining creme for fine curls" is the new packaging of that product (which seemed weird to begin with...thick hair..fine curls...) Nope, it's totally different and it doesn't work for me. I used it twice, figured that out, and now I'm stuck with an expensive product I can't use. I called bumble and bumble and they told me that the product I use has been discontinued. All my previous salons in other cities would have honored a return in this situation. I won't be back to MCN. read more

Came here looking for a decent non-barbershop haircut. Booked an appointment with Heather since the site said she was good with Asian hair. Heather definitely is not experienced with Asian hair. After having shown her pictures of how I wanted to my haircut, she was completely lost on how to even approach cutting my hair. She also kept asking me about my accent and where I was "really from" despite having been born and lived in the US my entire life and speaking perfect English. She seemed pretty confused by the idea of an Asian person being born here. Overall, Heather came off as ignorant and unfamiliar with common Asian haircuts. I would not recommend her or MCN to anyone. $50 with tip is outrageous for what ended up being an experimental haircut by an unskilled and unprofessional stylist. If you're looking for a decent haircut for an Asian male, definitely go to Hair by G&E. They're the only people in Pittsburgh that can do it right. read more

Let me first start off that I had a good and bad experience here. I'm from out of town so I got lost going to my appt and called saying I would be 15 min late which they said was fine. When I got to my appt (scheduled for a blowout) Margo asked what style I wanted and I said volume and big curls. She said she couldn't do big curls because it would take too long and she only had 30 min. Because I had arrived late my service was cut short. I was FURIOUS. She went to go check if someone else could do it. So the receptionist came over and said that most clients arrive on time and that Margo could do what she could and I would have to do the rest at home. I went bananas On her because for being such a nice salon they certainly didn't have the customer service to go along with it. And isn't the customer always right?? There was absolutely no type of accommodation from Margo or the receptionist. My husband got his haircut there also ( and my sister in Law got a blowout, so 3 appts were booked) and the got the owner involved, Jim. He was so nice and very accommodating. And I truly appreciated his effort. I don't understand why Margo didn't call him initially? Because the receptionist wasn't management? He told Margo to finish my hair and he could do the rest and he used a curling iron for my entire head! Overall I appreciated Jim turning it around but Margo lacked customer service and the skinny blonde receptionist had an awful attitude. They might need to look at their staffs qualifications... read more

I have to say when I moved to from Boston to Pittsburgh I was convinced it was not possible to find a good stylist, then somebody reccomended Sara. She is still the best stylist I have ever had. I could go in and tell her to do her thing, and every time I loved it. The foils always looked natural and sophisticated, and she always steered me clear of hair disasters. Sara was great to talk to, and is all around a great stylist. I have also heard only good things from friends who have had other stylists at MCN. I am so sad to have had to move again and leave MCN, but I highly, highly reccomend it to anyone-it is worth every penny. read more

The salon is nice, and the people were great, but I was not impressed. The haircut was mediocre, but the highlights were much worse. They didn't even cover up all of my roots! I don't know much about hair, but the place I went before I moved always made great suggestions and chose highlights that were perfectly suited for my skin color and for the season. MCN failed to do this in a big way. read more

I agree with some of the other reviews that this Salon is just so so. First, I feel like they pull the prices out of thin air. The price either increased for the same services or stayed the same for less services. Second, I felt like my colorists/hair stylist Heather was slight lazy and didn't like doing highlights. Every time I came in she pushed all over color on me, even though I have been getting highlight for years and never have had all over color. The all over color was not right for me and often left my hair brassy looking. Finally, overall the prices were way too high. I am from the City of Chicago, and the prices there were cheaper than this Salon and this was for high end salons on Michigan Avenue. Now I get better service for much cheaper in Wexford at Dolce Vita. read more

Brent knows his blondes!! I recently moved to PGH and was terrified to have to find another stylist who understood exactly how BLONDE I want my hair!! I was feeling pretty nervous to have to begin the hunt again after constantly hopping from stylist to stylist in Virginia- no one could seem to get it down like my girls in FL! I was more nervous because Brent only had one review on here by a guy, but I decided to take my chances. I was running a few minutes late because of rush hour traffic, but Brent and the receptionist were very accommodating and understanding. The salon was beautiful and the owners were frequently checking in with each customer to make sure everything was going well. Brent was so kind and gracious throughout the process. He really spent time on the consultation portion to ensure he knew the details of my styling routine. Lisa also spent time with us prior to beginning the foil to fine tune any details. I've never had a stylist and owner who were so involved and interested in combining my wants with their artistic style! Throughout my appointment, Brent paid attention to detail while we engaged in great conversation- it never felt forced or awkward even though we had just met. Brent tailored the products he used completely to me and I never felt like he was pushing a sale. Overall- my hair turned out exactly how I wanted- wonderfully bright and blonde with *Heidi Klum* bangs ;) I'd recommend Brent to anyone looking to get an honest opinion from someone with great technique, a great eye, and wonderful personality. I scheduled my appointment for November already! read more

First haircut in pittsburgh, and absolutely one of my favorite cut! I had heather, one of the senior stylist, and completely adored her. She was very personable and had constructive advice on my hairstyle. She definitely was able to come up with the perfect style to frame my face just by listening to what I wanted. A picture wasn't even necessary. Definitely would recommend her. Also the salon is beautiful with a gorgeous view. Staff was super friendly. read more

I went to MCN three times for blonde highlights and lowlights, and a trim. Instead of doing a natural looking blonde, my highlights turned out to be a brassy platinum yellow color - the type of color you get out of a box. I also asked for just a trim, but as she was trying to even out the sides of my hair to make sure they were the same length, she kept cutting off more and more until my hair was three inches shorter. I had heard so many great things about this salon and gave it a fair shot... but was very disappointed! read more

I've had good experiences here before (especially with Heather), but this time I had a HORRIBLE experience with Ashley. I went in for a color and cut. She was 15 minutes late for our appointment and after she greeted me, she left me just standing in the coat closet with the plastic robe-thing on waiting for her for almost ten minutes. For the first half of our appointment, Ashley's mother was waiting to have her hair done by her daughter and seemed to be staring me down with daggers even though I had an appointment with her and was paying good money to have my hair colored and cut. Ashley was completely overbooked and complained to me about being too busy and frantic--NOT something you want to hear from someone styling and coloring your hair! I felt very uncomfortable and like I was putting her out by even being there. I understand that coloring takes time, but she left me waiting MANY times and the entire appointment ended up being more than three hours. When it came time to cut my hair, she didn't really do what I wanted her to do and only spent about 5-10 minutes on the cut. I missed my own appointments that I had scheduled for after my hair appointment and was starving and angry by the time she finished with me. I didn't even have the energy to complain about it there and was charged ~$250 for a terrible experience. I won't be returning here again. read more

I go with three stars because the co-owner, Lisa, did a lovely updo for me for a wedding. People commented on my hair and I was pleased with the results. However, I had less than stellar experience with getting my makeup done with airbrush. Not only did the woman give my sister-in-law attitude on her wedding day because she didn't like how her make up was looking, she also spilled the liquid formula all over my white button down shirt. She was apologetic but considering her work on my face did little to nothing to cover up my blemishes, I would not recommend getting make up done by her. read more

I love this place! I have visited this salon for a Brazilian blowout in the past and recently made an appointment for a cut and color/highlights. I'll be the first to admit that I have a high maintenance color - auburn with golden highlights and some darker low lights. Lauren did a fantastic job, but later that night I noticed that the base color was darker than I had realized. One quick call in the morning and they graciously offered me a time slot to come in that day for a quick color correction. Lisa, the owner, did my hair and was absolutely lovely about the whole situation. I was very impressed by both Lauren and Lisa's dedication toward making sure I was 100% satisfied. Wonderful customer service and skilled stylists make this place great! read more

This is the first place in Pittsburgh that has gotten my hair right. They were courteous, up front about their pricing structure, the location extremely convenient. The elevator up is a little sketchy, but the inside the salon is lovely. I am scheduling my second appointment right now! read more

My husband gave me a gift certificate for this salon. Being new to the areaI thought i would drop in and make an appointment. There were two girls at the front desk, neither could have been bothered. One didn't even look up from the computer. After waiting I told the first girl that I was a new customer and interested in booking an appointment. She offered me two different stylists by name with no other information. She didn't offer to set up a consultation or make any statements about levels. So I guess I was supposed to chose a stylist because of their name? When I asked for a little more information she just stared at me, and then went back to ignoring me. I just ended up leaving and I'm not sure I want to frequent this business but I have a feeling that a place that treats people like this wouldn't refund my money. read more

Went to get a haircut yesterday and had big expectations for this place since I read the Yelp reviews. My hairstylist was friendly but gave me a really bad haircut. It is not even and the layers don't compromise my hair texture, so it has no style at all. Very disappointed. Will not return to this place. read more

I will start will the positive, everyone was kind. That's about it. I have dishwater blonde hair that was colored about 6 months ago, and I have been losing a lot of hair do to a thyroid issue, so my hair is thin and dingy. I thought I would go in there to see how I could make my hair look brighter and not further damage it. I asked the receptionist the cost of color and she said it starts at 75, I have like 4 hairs on my head and thought, surely mine would be around that.... I had about 2 inches of darker growth and the rest lighter blonde, the stylist asked if I wanted a full cover color or highlights, I asked if there was a price difference, she said hardly any. Decided on the highlights because I thought, well, I'd only lose half my hair due to more processing. She took a piece of the very blonde hair and asked me if that would be good for the highlights, I said yes if you can do that without destroying my hair. She said it will be fine. She went to mix her product and came back and started to foil and color my hair. Within the first 2 foils as I saw her putting on the product, I asked her if that was bleach, she said it was, I told her the guy up front told me not to put bleach on it (this man turned out to be the owner). She said everyone does it different and it would be fine. She got part way through foiling my hair and walked away for at least 10 minutes to do something else. I'm thinking this is bleach and one side is going to be on much longer than the other. When all the foils came off you would think my hair would be blonde if not fried, (I was concerned). NO...My hair was darker! I didn't say anything thinking, lighting? wet? I told her I did not want the bangs that flow across the forehead, I needed them to have height and texture off my forehead. She proceeded to do just that, the bangs across and laying on my forehead, I was really starting to think what a huge mistake I made. She says how's that look? I said that I needed the bangs layered and textured and off my forehead, again, so now my bangs were cut shorter, half way up my forehead, which I said I did not want them short. I got to the desk and was appalled, $205, I said I look no different and if it was possible, I looked worse. I should have been able to walk out of there and at least go to the store, she used no spray, no styling, is that another 100? I got home and called and asked how long I should wait before doing something to make change, and asked her to talk to the stylist and see what she thought and call me back. The receptionist said I could come back in and get it redone, I expressed my concern about that, and she said it would be okay, sometimes it takes more than one. I said I would think about it and call back. I got a call back saying they could get me in at 12:15 next day with a master stylist. Okay...Got a call before I was to be there saying to come in later and talk to the owner. The end result was NOTHING!!! He used the quality of my hair as a defense for them to not provide what they said they would, they knew the integrity of my hair before the told me what they could do. Bottom line, I paid a fortune for a service that was very unsatisfactory, and offered no compensation. The owner said you come to a place like this your gonna pay that, I would be okay with that if I walked out with what THEY said I would. Come on, they knew I was a very unhappy costumer, They didn't even offer me a bottle of shampoo. I have never wrote a review, but this needs to be out there....I'm just sick that I thought going to a pricier salon would give me higher quality service, and at least some compensation if they didn't. read more

I would normally be happy to see an email from MCN, but this time, it brought back feelings of regret. On my last visit, I came in for a trim but was somehow put down for a dye job. The stylist wasn't my usual, but she was a "level 4" or some bullshit, so I went with it. It only took 15 minutes for her to cut my hair, and yet she charged me $65! It usually costs $40 for a simpler cut! But that's her going rate, which is your justification for robbing people blind. I decided to let go of it because I understand that I hadn't asked in advance by accident. But then, I got home and looked up close at the cut, and realized that she had done a horrible job. Now I was broke with a botched haircut. So I called the salon to ask for a refund, and your only options are to redo the haircut (um, no, I don't trust you guys anymore) or to be refunded in person. Both of those involve making a long journey back to MCN by bus when I already didn't have time for it. So I asked to speak to a supervisor, and was told that they were busy with clients, and that they'd call me back. I never heard back, and decided to drop it until I saw that piece of shit email pop up in my inbox. It's a shame that I got much better haircuts from your "lower level" stylists and for a better price. I'm not sure if I'll ever bother to give MCN another chance. You people shamelessly overcharge for shitty service. At least a few of you actually know what the fuck you're doing, and they're the ones that deserve to be called "level 4". read more

Chauncey fixed my botched balayage from another salon. I will for sure be coming back to see her for touch ups. THANK YOU!

I went to MCN several times to get a color/cut, and I was happy with it. Not amazing, but pretty good. HOWEVER, given my last experience there, I will never go back. At the beginning of the appointment, my stylist accused me of having a no call/no show the month before. I told her that I was pretty sure such a thing never happened, and I even checked my planner while I was sitting there, but she was adamant about it. She then proceeded to treat me rudely throughout my entire 2 hour appointment. On my way out, I asked the receptionist to check their records, because I was sure I hadn't forgotten about an appointment. She told me that there was nothing on file about a missed appointment, and that it "must have been another Molly". It was humiliating to be accused of something I didn't do, and then treated poorly based on a stylist's error. Never again. read more

If this review was based only on the talent of the stylists at MCN salon the rating would be 5 stars hands down. My over all experience with company has forced me to award only one star, due to the terrible management. Amy is by far one of the worst managers of a salon I have encountered. She has a way of making the consumer feel unappreciated, frustrated and overall abused. Strike one: My family and I had been established clients for about a year when I called to make an appointment for my children (9 and 11) for haircuts. I was told by Amy that I Saturday were off limits for kids...this was new to me, we had been there many times on a Saturday. I asked for an appointment the following Monday she very rudely told me they were closed on Mondays. I then asked what was available in the up coming week her response was basically that nothing was available. I informed her that if she wasn't willing to work with us that I would be happy to take my family to another salon, her answer to this was, "Go ahead". Furious, I hung up called back and asked to speak to the owner, she told me she was the owner!!!! Blatant lie. My husband called and asked to speak to his hair stylist, she was busy but she must have addressed the problem with Amy. A few hours later Amy called back.... not to apologize but to justify her actions...pathetic. At this point I was totally disgusted and ready to wash my hands of the salon but the owner called to discuss the issues, she was sympathetic and accommodated our needs so I thought we would give MCN another go. Strike two: I took the kids in for the scheduled hair appointments the styles were great and the kids were happy. My daughter, a swimmer had a conditioning treatment done. Her stylist sold us a shampoo and conditioning spray and set up an additional visit for another conditioning treatment at the salon. When we checked in at the front desk for the second conditioning treatment Amy told me to buy the pack of conditioners they sell so we don't come into the salon to get it done. I thought this was a little rude but I let go. Strike three and final straw: I called to make an appointment for my son I wanted a particular stylist and I knew I couldn't bring him on Saturday so I scheduled three weeks out. We got there 10 minutes early and waited and waited...30 minutes later still no word. I finally went up to the front desk to ask what was going on. Amy returned to tell me someone else would be cutting my sons hair! GRRRR After waiting 30 minutes and getting switched to someone we didn't ask for MCN nor Amy apologized or offered any compensation for the inconvenience. This is unacceptable an unprofessional management skills. The requested stylist did come up later and was very apologetic and offered to cut my hair for free but I still think that the manager should have addressed the situation (ie Amy). I am not an unreasonable person if the front desk knew that the stylist was running late they should have been up front and told us so we could have made alternate arrangements or filled the time elsewhere until she was free but this was not an option provided to us. The whole situation is sad because I really do like the haircuts and service provided by the stylist HOWEVER I will not subject myself to a company and management style that makes me feel less than valued. read more