My Dad recently passed away and he had several of his major accounts with MCT.
I have been handling his finances for the last year. So, when he passed away, I opened an Estate account here to keep things simple. However, I deposited a check thinking I had only created a checking account but, unknown to me, the check went into his savings account. I got temporary checks to handle his remaining finances. When I used the checks, they all bounced because the check was deposited into savings vs checking. Keep in mind that all checks were written within a close timeframe, and I don't monitor the account every day as this is not my personal banking establishment. So, within a week, about 4 checks were bounced, more than once, with $30 charges each time. When I called MCT I was simply told the check was placed in savings instead of checking and that I should move the money to checking to avoid insufficient fund fees. And, they didn't offer to remove any of the fees even though my Dad had an exemplary record at MCT and had been with them for years! MIND BLOWING. And, these people were familiar with my Dad's situation and we had spoken, on several occasions, over the last year. I'm just wondering why no one called to give me a heads up that checks were bouncing on his account. The problem could've been easily resolved. Just very frustrating. read more
