Bank atm was out all day! They were installing a new one. Went inside 2 employees and 25 people in…read morelobby waiting. I drive to mid county a 25 min drive. I had to make an emergency cash deposit. That location was empty and obviously closed for some months/year no atm. I googled Orange County no locations. I returned to the bank the next day and still no deposit option and long line. They charged me $10 dollars ISF fee! For the transactions I made and could cover but could not make the deposit. How come a massive corporation like B of A has 2 atm's at one location Dolan Rd in Beaumont and the area for 350000 people in our 2 counties? Normally I do not have nsf fee this is the first in years I'm very disappointed. They don't care I'll go to another bank that charges high rates... just not BofA. Recommendation build some small local banks or atm machines like the other banks in the area. Stella, Wells Fargo, capitol one bank, etc

Excellent customer service and very understanding towards people trying to rebuild there credit.read more

Pam and Lu are the best. They always help out and take care of me. From assistance at the teller…read moreline to assistance with my business credit cards. Always polite and quick!

Standing in the lobby listening to a radio slightly off of the right station so I get really loud…read morestatic and a viagra commercial, the Ulta, then I get to listen to static and Queen. And don't forget the banker talking down to an elderly person trying to as a question. Not very professional.

They have been ok, but issues I've faced was a declined transfer to my checking from cash app. I…read morewaited all week just for the bank to decline it. They have my info and could have asked if I was trying to transfer money.

One start is as low as I can go, or it would be lower. Working on 6 months for a loan. They have…read morelost my file with my paperwork in it. A few times. Some of the paperwork was the originals. So I cannot get it back. I was told not to call or show and ask questions. She's tired of me asking. Great customer service right. This lady is rude. I'm good with that as long as she does her job. I've been to a different bank to ask how everything is going on my account. They will not help me either. I guess this lady has power over them and they don't want to upset her. So I been letting everyone know the trouble I'm having with this company and to stay away from them.

The Branch Manager is the most courteous and caring person I ever met in the banking industry!…read more She will help find a way to make your life financially sound and secure! Best Bank in South East Texas for all your financial needs! David Somers A Very Satisfied customer!

Great place to bank! Fast and friendly! The best part is the Sprout account for youth savings and…read morepaying for their hard work!

Everything I do that involves this bank is a pain. Their app is frequently broken, or difficult to…read moreuse. I cannot call and discuss it with them, I must appear in person. Any disputed charge on your card leads to your card being cancelled and a lengthy paperwork and service process to resolve. My card is unusable at most sites online and anything outside of the US, and most places out of town. When I complain I am told it is to combat fraud. I might as well be paying cash for everything as my card is almost useless online or over the phone. I cannot find a different bank fast enough.