My Dad recently passed away and he had several of his major accounts with MCT…read more I have been handling his finances for the last year. So, when he passed away, I opened an Estate account here to keep things simple. However, I deposited a check thinking I had only created a checking account but, unknown to me, the check went into his savings account. I got temporary checks to handle his remaining finances. When I used the checks, they all bounced because the check was deposited into savings vs checking. Keep in mind that all checks were written within a close timeframe, and I don't monitor the account every day as this is not my personal banking establishment. So, within a week, about 4 checks were bounced, more than once, with $30 charges each time. When I called MCT I was simply told the check was placed in savings instead of checking and that I should move the money to checking to avoid insufficient fund fees. And, they didn't offer to remove any of the fees even though my Dad had an exemplary record at MCT and had been with them for years! MIND BLOWING. And, these people were familiar with my Dad's situation and we had spoken, on several occasions, over the last year. I'm just wondering why no one called to give me a heads up that checks were bouncing on his account. The problem could've been easily resolved. Just very frustrating.

Everything I do that involves this bank is a pain. Their app is frequently broken, or difficult to…read moreuse. I cannot call and discuss it with them, I must appear in person. Any disputed charge on your card leads to your card being cancelled and a lengthy paperwork and service process to resolve. My card is unusable at most sites online and anything outside of the US, and most places out of town. When I complain I am told it is to combat fraud. I might as well be paying cash for everything as my card is almost useless online or over the phone. I cannot find a different bank fast enough.

Bank atm was out all day! They were installing a new one. Went inside 2 employees and 25 people in…read morelobby waiting. I drive to mid county a 25 min drive. I had to make an emergency cash deposit. That location was empty and obviously closed for some months/year no atm. I googled Orange County no locations. I returned to the bank the next day and still no deposit option and long line. They charged me $10 dollars ISF fee! For the transactions I made and could cover but could not make the deposit. How come a massive corporation like B of A has 2 atm's at one location Dolan Rd in Beaumont and the area for 350000 people in our 2 counties? Normally I do not have nsf fee this is the first in years I'm very disappointed. They don't care I'll go to another bank that charges high rates... just not BofA. Recommendation build some small local banks or atm machines like the other banks in the area. Stella, Wells Fargo, capitol one bank, etc

Excellent customer service and very understanding towards people trying to rebuild there credit.read more

They have been ok, but issues I've faced was a declined transfer to my checking from cash app. I…read morewaited all week just for the bank to decline it. They have my info and could have asked if I was trying to transfer money.

One start is as low as I can go, or it would be lower. Working on 6 months for a loan. They have…read morelost my file with my paperwork in it. A few times. Some of the paperwork was the originals. So I cannot get it back. I was told not to call or show and ask questions. She's tired of me asking. Great customer service right. This lady is rude. I'm good with that as long as she does her job. I've been to a different bank to ask how everything is going on my account. They will not help me either. I guess this lady has power over them and they don't want to upset her. So I been letting everyone know the trouble I'm having with this company and to stay away from them.

The Branch Manager is the most courteous and caring person I ever met in the banking industry!…read more She will help find a way to make your life financially sound and secure! Best Bank in South East Texas for all your financial needs! David Somers A Very Satisfied customer!

Great place to bank! Fast and friendly! The best part is the Sprout account for youth savings and…read morepaying for their hard work!

Everything I do that involves this bank is a pain. Their app is frequently broken, or difficult to…read moreuse. I cannot call and discuss it with them, I must appear in person. Any disputed charge on your card leads to your card being cancelled and a lengthy paperwork and service process to resolve. My card is unusable at most sites online and anything outside of the US, and most places out of town. When I complain I am told it is to combat fraud. I might as well be paying cash for everything as my card is almost useless online or over the phone. I cannot find a different bank fast enough.