First week of our first long planned, four week RV vacation, we discovered a slow intermittent leak under the washer. By the time it was discovered, the undetected water had permeated the walls, creating internal mold which was now visible around the baseboards! With no access to the washer valve, located behind the stacked washer/dryer and not sure of the water leaks source, valve supplying water to the bathroom had to be isolated, rendering the bathroom useless! A major impediment, whereas my wife is scheduled for major surgery in Boston five days after we return home to NH! Thursday, July 10, we called "ME RV Repair's Mobil Service" (Billy) in consideration of his positive reviews, which turned out to be a major mistake! We explained we were seniors with a water leak and a dangerous mold infestation that needed help ASAP! Billy said it would be a week. Being the middle of the season, we perfectly understood. Billy also said he thought he had a replacement washer in stock, would check that evening! No call that evening (Thursday), nor Friday, Saturday or Sunday! Called Billy back on Monday 14th, said machine was arriving Tuesday to be installed Wednesday, 16th, would call to confirm arrival! We had also provided Billy with our service provider and contract number! He emphasized he needed a copy of our vehicle legal service contract! Don't know anyone who carries a ten page legal service contract document in there RV? After navigating the insurance company call routing system in marginal reception, successfully forwarded our service contract! Tuesday eve, 15th, still no washer confirmation call! Wednesday morning, 16th, called Billy back, said machine was running a day late, will arrive later today, to be installed first thing (8:00 AM) tomorrow, Thursday morning, 17th! Thursday morning, 17th, 8:00 AM, no Billy, no communication! Waited till 8:30 AM, called Billy requestng an update! We had patiently waited for over a week, forced to jump through hoops, now berated, chastised by a very irascible Billy, who then hung up on us! Thats when my wife and I decided to call a different mobile RV service and describe the problem. Machine ordered, that day (Thursday) arrived Friday, 18th, installed Saturday morning, 19th! Billy's motto, "the customer is always wrong" read more