Brian has been the General Manager recently, and their quality and service is top notch! We had our Lincoln MKX in for the water pump (a HUGE job!) at 162k miles, and thanks to their Master Technicians it was completed perfectly, quickly and at a competitive price compared to shops near the coast! Looking forward to another 160k miles with that fantastic 3.7 engine and 6F50 transmission! It's WELL WORTH IT to drive over to Newport! read more

I recently had them handle a major repair on my mks, and the entire experience was excellent. They kept me fully updated throughout the process and stuck exactly to the original quote--no surprises. Brian, the General Manager, was particularly helpful and genuinely cared about making sure everything went smoothly. I had a job done at a different dealer recently, and I wish I'd gone to Newport instead - the difference was night and day (a better job at a better rate). I'm not sure why there are all these bad reviews from years ago, but it's great now under the new GM. Next time I need service on any of my vehicles, Newport is absolutely worth the hour drive, even if it means passing several closer dealers. Highly recommend! read more

My GF Jeri Had 2 super fustratung time Can't even fiquire out how to use computer-car computer What Ford dealer can not handle most basic computer functions read more

The general manager Jim Nichols is embarrassingly unprofessional. Upon a family member of mine entering the building, he thought it was appropriate to comment on another family members boobs. Saying "she could use some new ones for christmas". This is NOT the only inappropriate and disgusting remark he's made while being on the clock. On numberous accounts he's been sexist and degrading. This is only just the most recent example. read more

I took my car to Varney Ford at 237 Moosehead Trail, Newport Me. When I called to make the appointment, I told the guy that white smote was coming into the car and the defroster wasn't working. When I made the appointment, I was told someone would drive me home because the guy said it would take a long time to fix the car and someone would come and pick me up later that day. When I arrived at Varney Ford, I was waiting in the waiting room and the guy came in and said that the Head Gasket needed to be replaced. This woman drove me home. I called later that day and was told no one was available to pick me up. I asked what was wrong with the car and how much would it cost to fix it and the guy said he didn't know. Varney Ford kept my car all night. When I called the next day around 9:00 a.m., I was told no one could come and pick me and and he didn't know when anyone would be available to pick me up. I called a taxi which was in Dexter, Me and the taxi driver told me it would cost me $25 cash for him to drive me from my home to Varney Ford which was not far from where I lived less than 5 miles. The taxi dropped me off at Varney Ford and the Service Manager was sitting there. The guy at the counter didn't want to give me the car and as yet never told me what was wrong with the car or how much would it cost. The guy at the counter told the service manager that he didn't know how to do the invoice and didn't know how to print out the invoice. Finally the service manager printed out the invoice. The invoice said car was dropped off January 12, 2023 and had a date at the top of January 13, 2023, which is when I picked up the car. The invoice said it took 1 and 1/2 hours to fix the car so it was not necessary for me to go home and for them to keep the car overnight. The invoice said the breaks were replaced in the front, I didn't need new breaks and the breaks are worse now than when I took the car in. The blower for heater was replaced which was probably correct. And the wheel still pulls to the right when the car is driven. This cost me $850 which I think all I needed was a blower. The defroster was not fixed and the guy said that would cost me another $800 or so to get it fixed. When I went out to the car, the car had been unlocked all night and the emergency break was not on. The service manager said the car would not roll because it was in first gear, which is a lie. I don't know if more damage was done to my car since I took it to Varney Ford because the breaks are worse and the car pulls to the right and the defroster does not work, when I turn it on it makes a loud noise. read more