There aren't many services nowadays who perform their service faultlessly, but from the moment dad…read morewas collected from his home, through all discussions, and the calm and respectful day of the funeral, Nigel and his team did just that. With minute but unobtrusive attention to detail.

We would never use Roger's services again. His mishandling of a relative's funeral caused real…read moreheartache. The bad experience continues to haunt us as a family, knowing our loved one was never given the dignity she deserved.

he had an accident whilst my dad was in the hearse he rewrote my sisters poem to our dad my dads…read moreeyes where left open I had to close them the casket hinges where broken the casket was full of dents absolutely disgusting way he treats people 3 years later and still no deeds to my fathers grave countless calls and emails nothing returned he wanted the funeral done his way I refused point blank I just want the deeds to my dads resting place roger he had to bring personal effects back to us after he forgot to place them in with dad he never arranged for us to speak with the vicar he did all this without consent from he hearse was leaking fluid and smelt like it was gonna go up in flames I have photos roger to prove how you said you had a car accident with dad in the hearse but no damage to vehicle admit it you dropped dad in his casket I had to level my father up in his casket because you couldn't be arsed to make sure he was presentable I mean his eyes where left open never in my life would I use you again

Went here with a friend whose relative had passed away. The surroundings were nice and the lady was…read moreinitially very welcoming, made us coffee etc. When my friend explained that she wanted a burial and not a cremation and would like the 'simple funeral' advertised the lady went out and came back saying it would be more expensive, as it was only available at 9 or 9.30 am for cremations. The simple funeral was advertised at £2k and the price she gave us initially for a burial was over £5k!!! Then when my friend explained that she would be getting a benefit grant to help with the cost the lady said they needed almost £2k as a deposit first. The price came down to just over £4k as my friend chose another cemetery. The lady seemed to lose interest at that point - gave my friend a paper with costs on, didn't explain anything, didn't show her any pictures of the coffins available, talk about cars, flowers, the service, route absolutely nothing. I got the distinct impression she wanted us to go. Perhaps she works on commission I don't know. What I do know is that we have both used these funeral directors for other relatives in the past, and we won't ever be going back there. The service 10 years ago was first class and everything was explained with patience and compassion. In fact in the case of one of my relatives they did a monthly payment plan to help our family as we wanted extra cars etc. Its not like that now unless you have a lot of money. On a positive note my friend has now found another company who does have respect and compassion, and is not so expensive.

It's a bit tricky to do a review of funeral directors - as I guess that bad ones don't exist…read more For what it's worth though, the three dealings that I've had with these folks have all been very professional, very kindly and handled with the utmost care. The location is just on the outskirts of the town centre and there is adequate parking. They have relationships with all the peripheral businesses within the town and you can, should you so wish, leave them to deal with pretty much any aspect of the arrangements. If you do find yourself having to say good bye to someone, then you could do far worse than to engage the services of these folks.

A day I dreaded saying goodbye to my father and had a lot of anxiety about. I can't thank Jo and…read moreMartin enough for the care, support and compassion they gave me, my nan and family. The Funeral was done so beautifully and was so very meaningful. The attention to detail was outstanding and the respect they showed to us all was truly remarkable. All of my family and friends who attended commented on how beautiful the service was and the send off my father had will always leave a mark on my heart. Jo and Martin are such kind genuine people who go above and beyond thank you from the bottom of our hearts.

From the owner: Joanne Hume & Son Funeral Directors provide a 24 hour personalised service in Chepstow, Caldicot,…read moreMagor, Portskewett, Lydney and all surrounding areas. Free friendly advice whenever you need it. Funeral arranging & conducting, monumental masons, prepayment funeral plans, planning & conducting cremated remains services. We always offer to visit you in your own home but we also have funeral homes with comfortable lounges, private offices, showrooms of memorial stones & ornaments, dedicated Chapels Of Rest and off road parking. Providing all the support and time you may require at affordable prices.