If I could give less than a 1 star rating I would. Went there for a tour. The leasing lady never…read moreasked my name or any questions about my why, when, what. She was wearing a black t-shirt with big cherries on it, lol. Very professional! Many negatives to say about what I saw just in the clubhouse before the tour, (dirty floors, sink falling off the wall, missing smoke detector in the ceiling) but believe it or not, the leasing lady took me to see two vacant apartments that were still dirty, filthy, nasty from the prior residents! You're showing me an apartment that hasn't even been turned/cleaned??? The second apartment I saw didn't have electric on! It's January! She gave a flimsy reason for this, but I suspect the company's credit with the utility company won't allow the electric to go back into the landlord's name when someone moves out. So, she showed me through a dirty dark apartment using the flashlight on her phone. The kitchen pantry emitted such a foul odor when I opened the door it shot me back about 10' - rotten food or something dead, I'm not sure. The carpet in the bedroom was disgusting. The previous resident's aqua shoes were on the porch amidst leaves and other debris, for God's sake! This is how you try to "sell" your property?! My brother was with me and saw mold in one of the apartments. When the tour was over, I couldn't wait to get back in my car. Felt like I needed a shower and a stiff drink, I was so shocked that this is how they do business. I wouldn't live here if they paid me to! Seriously, it is that bad. Don't be fooled by the pretty exterior of the buildings - it's a nightmare inside. Run, Forest run!

My experience has been very much in line with other negative experiences described about living at…read morethe Falls at Settlers Walk. I have had major issues since moving in, including an unsealed front door that took over a year to fix, exposing my apartment to water damage and energy bills for a one bedroom apartment that were higher than many houses. It has only progressively gotten worse as a major leak was identified in my bedroom coming from the porch above. Corporate maintenance cut a hole in my ceiling exposing all of my belongings including make up, my bed, clothing and pets to what looks to be mold. Due to health concerns over the water damage and bugs collecting in the plastic covering, I have been living elsewhere for over a month while it was left untouched. Management refuses to acknowledge my actual concerns, provide any legitimate assessments of the issues, or let me break my lease without financial penalty or provide any sort of compensation. I think this is a small ask considering I will need to throw away most of my furniture and cannot even safely live there thanks to them exposing my home to whatever was in the walls. All photos show the recent/current state of what I am living with. Do not put yourself or your love ones in the situation we are in, and find a different place to live.

Honestly folks, go somewhere else. The customer service is dismal. I've lived here for about 1.5…read moreyears, in a lease that they didn't explain well when I moved in. I moved in after a fire in my home. When I moved in I was told that I was receiving a discounted rent rate because my apartment was not remodeled like many of the others. what a joke that was, I found out later that was never true and that renter amounts change based on occupancy. I've tried to get my ice maker fixed more than 10 times. work order after work order just to have a maintenance person come and "fix" and then immediately have the same problem. At what point do they replace the damn refrigerator? I also met with management after being treated like "dirt" by one of the employees when I tried to discuss a concern. The manager listened but everything she told me were lies. She told me they would come look at our carpets...hasn't happened and it's been about 3 months. She said they would replace our countertops with the upgraded counters. now she said "we are not doing that". I finally did get my refrigerator bottom piece that was missing since I moved in but that took over a year and again my ice maker has never worked properly. Before I moved in they asked what I thought would qualify them as luxury. sounds dumb but the ice maker was one of my musts, and I've never had it function properly. Additionally, I'm in the military and was deployed overseas for a couple of months. While gone my bank accounts were hacked and I had to call the bank to shut down any debit cards, credit cards etc. My rent is automatically debited and of course that stopped.Now I wasn't aware until about 6 days after the due date this had happened. As soon as I learned of the fraud alert I called the apartment complex. Keep in mind I pay around $2400 a month to live here. More than my house payment for a crappy out of date apartment. When I contacted the apartment complex from overseas I thought they understood and I paid them as soon as I received my new account information. I returned from overseas a week later and found an eviction notice on my door and they charged me about $600 in late fees. Again, I have never been late so you would think due to the situation of my fraud alert and all accounts being shut down while I was overseas thy would have some mercy. but nope... no care at all by management yet they can lie, not answer my requests. treat their tenants rudely and there is no recourse. I can't get out of here fast enough, unfortunately that won't be until April when my lease expires.Know that there's no such thing as living here a year and then moving out once you're ready. You have to sign another year lease. All kidding aside, you're better off in a low income apartment because that's how this "luxury" apartment complex takes care of you.

Bottom line: do not move in here…read more Management was very friendly and helpful while living at Austin Springs, but they are also very pushy and when we gave our notice that we were leaving, they became very rude to us. They up the rent more than $100 every year. They try to sell you on a "special deal" when it's time to renew your lease, but you only have 4 days to consider it and it's still increased by at least $100. I think it's ridiculous that you have to pay for the trash valet, even if you don't use it. They will charge you additional cleaning fees when you move out, even if you clean the apartment. They have a clause in their contract that says they can keep your security deposit AND charge you excess. We didn't read the fine print. However, the apartment was not cleaned well when we moved in. The dryer vent was smashed and filled with lint, the microwave was cracked, there was a hunk out of one of our doors, the toilet seat was broken, and there was some sticky substance spilled under our sink. When we reported this to the office, they tried to come out 2 weeks later at 9pm to clean it up, but we had already cleaned by then. Maintenance does is fairly quick to respond but they do a sloppy job. Parking is extremely difficult. People end up parking wherever they can and blocking cars in. The office does not do anything about it. There are other places near there that are just as nice, less expensive and less shady.

A very good location near highways, restaurants and shopping. The complex is very well maintained…read moreand the apartments are very nice, lacking only overhead light fixtures. The landscaping is pretty and the fountain at the entrance adds to the welcoming atmosphere.

Living here you can expect squeaky floors, dirty walls almost immediately because the paint they…read moreuse is cheap and does not clean up well, cheap appliances and high utility bills. If you stay longer than a year brace yourself for hefty rent increases. If you have pets, BEWARE!!! We would HIGHLY recommend that you have your "own" carpet professional come in an inspect the carpet before you move out and provide you with a report that you can keep for your records. Otherwise, you may end up a large bill to pay for replacing the carpet with no way to disprove false allegations. Our recommendation....unless your desperate, move somewhere else.

TLDR: extremely overpriced not even including hidden fees, unprofessional staff, unresolved…read moremaintenance, horrible unit upon move in Hunters chase continually disappointed us during our year of living there. The staff are poorly trained and not knowledgeable. The apartments are the epitome of landlord special with an additional touch of neglect. The problems started before move in. The staff said there was a "mix up" with our unit assignment, and made us drop everything to change all of our utilities and resign a different lease the same day of move in. When we moved in, in February, there was a paper on the counter that said they have a "white glove guarantee"- the apartment was so disgusting we had to deep clean before moving our stuff in, and in addition, the windows were stuck OPEN with a full 2 inch gap above the windowsill. Open windows in winter, which weren't fixed for 2 weeks, uninhabitable conditions. We were offered no discount on rent or lost utilities. When I called to talk to office staff, a sexist member of the office staff told me I should try harder to shut the windows--FYI the windows required entire replacements, which could not be resolved by trying harder to shut them. In addition to the price gauged rent, you can expect to pay up to $400 monthly in additional utilities, including a required internet and cable package. As if anyone needs to pay for cable these days, you are REQUIRED to pay for it. The monthly charges on top of rent also include various fees that are deceptively snuck in. The entire time we lived there we also had maintenance requests unanswered- staff were not receptive of these things and they were not resolved. The cherry on top was my move out process. They asked us on 10 separate occasions to renew our lease. They were weird about us having a roommate. The manager accused me of not turning in the keys, which she later found, after several accusatory calls and texts, and then asked for my forwarding address after I had provided it 3 separate times, just confirming that they hadn't been reading any of my messages documenting things. One last thing-- a member of the office staff, Katie, spread rumors about us both within the leasing office and to other residents. A neighbor told me that Katie had been discussing our personal lives to other residents, and when I called to discuss this, a man in the office confirmed this and told me she had been transferred anyways. Extremely rude and unprofessional. Disgusting behavior.

I would not suggest this apartment complex to anyone. Unfortunately, the Aston North Scottsdale is…read morea terribly run and horribly unsecured property, and the Connor Group has done nothing to improve this but lock people into binding leases through shady, manipulative tactics and neglect its residents. My biggest grievance is the DOMESTIC SHOOTING that occurred on property Halloween night including several individuals from MANAGEMENT and MAINTENANCE. The Connor Group handled the situation horribly thereafter. Instead of transparently informing residents of the incident and offering us an option to peacefully vacate our leases, after the safety and security of our home had been breached by those responsible with keeping it, but the Connor Group did not even inform residents of the full situation. A short email was sent out informing us of a "domestic incident" and extra security and police expected to be around. They then replaced the entire on-site staff, either shipping them off or removing them from their positions and the property. New management is "temporary" and "doesn't know anything." It is unfair to put residents through such a traumatic experience, and then leave them out to dry in this manner with no reasonable option out. The Connor Group does not even have an early termination clause in their leases, you are simply required to pay the remainder of the term. I am appalled by the Connor Group and the way it has treated its residents. On top of this, in less than a year at the Aston I have experienced: - Overly aggressive sales tactics, scaring residents into renewing due to "high demand in prices" that haven't changed in months - Delivery drivers leaving packages all over the property, rarely in lockers as they almost never have access to the proper areas to deliver. - Residents partying and having sexual relations in the pool area all night, disturbing other residents - A perpetual beeping in the parking garage that can be easily heard throughout the apartment complex, disturbing residents in their sleep - The health department had to shut down the pool due to improper maintenance and cleaning - Multiple broken doors on the property (that took months to be repaired) The Connor Group needs to do better, and at least offer residents a reasonable way out when they ask.

Terrible ownership, worked there as maintenance with one other guy for an almost 300 unit complex…read morefor 3 years, they were terrible, constantly behind on our bills, took two to three weeks to get appliances approved, management was constantly late to work and pushing unrealistic work goals while video chatting friends in the office, dudes had us painting 3-4 units a week while taking care of a pool, same week I'd do 3-4 ac repairs and 20-30 work orders, have to take a day of overtime, and they'd still find the one day you clocked in 2 minutes behind on accident, don't live here, you'll be wanting to strangle the office staff by your second or third visit, and none of you're issues will ever actually be fixed because the staff doesn't have the man power to run the building properly

This place has fallen from grace. This used to be an upstanding place but since the new management…read morecame in it's now basically section 8 at high rate prices. Constant fighting in hallways. Fire alarms going off. Doors broken. They claim you can't smoke here but the sweet smell of weed fills the halls all day. They have not met their landlord obligations under Ohio revised code 5321.04. I do not feel safe here any longer. The garage parking that you pay for should and needs to be pro-rated since the garage has been broken all of 2023. We now have break-ins. This is from people coming in through the unsecured garage. Another violation of the Ohio revised code including the amount of trash and unsanitary conditions in the garage. As this is a contract that is broken. I think 450.00 taken off rent for the 6 months of garage parking that the garage hasn't worked. I think anyone that lives and pays for the garage should be asking for their proration. I believe that management here is more concerned about stupid stuff such as events and posting on their Facebook page instead of the real issues. Maybe this company is way over its head and really doesn't need to be in the rental industry.

After living here for ten years, we're had our ups and downs. New management comes and goes but I…read morewill say they are constantly doing upgrades and upkeep to the property. There's always some project going on here. Some buildings are 2 story, some are 3. But what I LOVE most about this place is we have our own private Amazon locker for item pickup. Just bring your phone with a code or the barcode and the door opens and poof theres your item. The pool is a beautiful spot to hangout. There are bikes the rent right here on property (I haven't done that yet so I'm unsure if its free or not). All in all, there's a reason we've stayed ten years. Just keep in mind it is an apartment and not everybody is up to date on apartment etiquette - but thats really any apartment complex.

I was a resident from 2023 - 2024. These apartments were dated but weren't too bad for the price…read more The Positive- 1. Parking was hardly ever an issue 2. Noise outside was minimal 3. Grounds were mostly maintained 4. Most people seemed friendly 5. Maintenance requests were addressed promptly 6. No shortage of hot water 7. Washer and Dryer were excellent 8. Internet worked great 9. Walls seemed fairly solid so you wouldn't hear everything your neighbors were doing 10. Location felt very safe The Neutral- 1. Living-room was an odd shape which limited what furniture fit 2. Certain rooms were always super hot/cold while others were the opposite 3. No ceiling fans 4. Kitchen sinks were super tiny 5. Kitchen cabinets were very dated and needed to be lined in order to use 6. Refrigerator was very old and super tiny 7. The lights outside the apartments were way too bright so you needed blackout curtains 8. The halls were dirty, smelled bad, and were not well maintained The Negative- 1. Lots of people refused to clean up after their dogs even though there were free disposal bags at all of the grassy islands. I was always dodging poo landmines 2. I would hear dogs barking nonstop in other apartments in my building 3. Toilets were super old and plumbing was weak 4. Bathroom fixtures were super old and the bathtub made creaking sounds when standing in it 5. Water would get freezing cold and then scolding hot in a matter of seconds if someone flushed a toilet or started the dishwasher or washer, so you had to make sure no one used any water while you were showering 6. There were HUGE spiders and tons of stink bugs on the balconies 7. People were lazy and would leave trash outside of the dumpsters rather than putting it inside of them and then the trash would blow around the lot 8. The pool always had tons of tree debris and bugs floating in it 9. The garages were dilapidated, dirty, full of water and mold, and not worth having since you won't want to leave anything in there 10. I had to dodge TONS of goose poop walking on the sidewalks and entryways 12. People speed through the parking lots and I saw a duck get hit :( 13. The main doors to the buildings were always open so anyone could enter. I would get random people knocking on my door which was unsettling 14. My packages would often get delivered to the wrong building or apartment and the people who received them would just keep them

Not a really good value. Maintenance issues are ignored unless it's a really easy fix, and you…read morewon't hear from anyone unless it's close to the time to sign a new lease, and then it goes back to being ignored again. Definitely look at other places before signing on here.

A very nice place to live. The office staff are always so nice and polite I can put in a service…read morerequest and it's completed within a couple of hours.

When me and my husband moved in everyone seemed to be so nice etc…read more The office had known that me and my husband has a 18 year old that is disabled by handing them the papers from court her having to be under conservativeship and for we have 2 dogs which as well pay the dog fee every month. We have written complaints for the 1st month we have lived here about smoking when they had told us that smoking in the apartment buildings was not aloud that was a lie. We have complained of lots noises banging on walls etc. Which apparently others in this 8912 building has also complained. We have went to the authorities only after getting harassment emails from the office not only not knowing where the loud noices are coming from but to just assume for we as well have offered the office to come check out the issue and to invite them into our home as well. They have threatened us with a eviction and have called us screaming at my husband over the phone. My husband is a local police officer there for working many hours as I work at a bar from 3pm to 3am. We are hardly ever home. When rent was do we have always paid on time. We even have them set to auto pay and they have charged us 200. For a late fee when it shouldn't of been late. I pay on the web site with a 5,000. Credit card limit which they are attached to. I'm tired and we are doing our best to keep the peace, this office is unreasonably hate full and shows no respect for their tenants. Please be advised to read you contracts before moving in. Know your rights and have a attorney go over what those rights are with you. Hope everyone is having a great Holliday Im sorry for the ones that has also experienced these issues here and for the ones thats causing the lissues please check yourself and leave others alone​

This is not a place to raise a family or live you're day to day life , Me and my wife lived here…read morefor not even 2 months and we had multiple noise complaints even when we weren't home and the dogs were caged to the point of being asked to move or be evicted. We have a disabled daughter as my wife Odessa Romine stated and 2 dogs , My disabled daughter walks alittle hard as she has a spinal issue that she cannot fix. The only time she was every "loud" is if she would walk up the stairs and if my dogs had to go potty they would get excited other than that which are uncontrollable we were quite and did not cause excessive noise. There were banging noises that we could hear from other apartments that surround but we did not complain , however we kept getting hurrassed by bs complaints so I made some of my own our neighbors would smoke in there garage every day and it was disgusting to smell , we made complaints about that and nothing ever changed. I even got a call from the manager in the office screaming at me at 10am " what the hell is going on over there ! " mind you i just woke up and my wife was in the shower this incident was because a neighbor complained that there walls were shaking , which is utter bs . As far as there statement goes to my wife about factual evidence we were the tenants that had to suffer with this . DO NOT RENT HERE IF YOU HAVE DOGS OR KIDS We only vacated because they let us cancel our lease without penalty and I was tired of being hurrassed daily This apartment has paper thin walls so unless your 80 years old HIGHLY DONT RECOMMEND READ WASHINGTON PLACE POLICES

We have only been here a few months, so far our experience has been pleasant, the office staff has…read morebeen cordial, maintenance are kind, clean and professional. The grounds a well maintained.

The staff at the Reserve especially Maddison Noffsinger, Hillary, and Krista at amazing, helpful…read moreand eager to please. The Maintenance staff if truly outstanding, friendly, and also eager to please. Yes, David, that is so true of you. We cannot thank you enough. The grounds are beautifully kept, people friendly, love that they are dog-friendly and have so many activities for the residents. Just lovely, feel safe, and close to many things I need to get too. Thank all of you!