I was sent to a small waiting room I had 4 falls was very disoriented after two words I'd forget…read morewhat I was saying. I needed to use the restroom and although there were medical staff doing nothing and standing right there looking at me, no one would help me all I needed was a wheelchair. That went on for seven hours. After this happening, a tech was supposed to take me in for an MRI. He didn't want to do it. I could hear him trying to get others to do it or to come with him. ( I'm pretty little and not that difficult to deal with ) I heard someone saying "Sharon likes falling down" and others laughing ( maybe because I had been in for falling before ? )Due to my thought process this was a really scary time for me. Between the staff in the waiting room the tech for the MRI and the other staff thinking my falls were something to be laughed about they were very unkind and unprofessional. I do have to say that the Doctors were always great. And once I was taken up to the 6th floor I have nothing but good to say the Doctors Nurses CNA's everyone I encountered were always professional kind and caring.

This place is a joke. The ER doctor was so inappropriate, the primary physician has not touched…read morebase with us..havent been available for the 4 days my mom has been here. The case manager does not know anything and haven't been able to help. I called to have my mom changed and waited over 30 min before asking again. The nursing staff is very rude and not helpful. No one wants to do their job here and I have to come everyday to make sure they are taking care of my mom...im so frustrated with this hospital... On a good note the GI and Cardiologist were amazing and made sure I knew what was going on...

Liz , my nurse, the best ever . Very good bedside manner!…read morePerformed top of the class. And I frequent here. She deserves a crown. Like Queen of the Day. Loved her

Do not be fooled by the gleaming exterior, the polished lobby, or the soft-focus religious…read moremessaging that permeates the campus. Loma Linda Hospital trades heavily on its legacy and branding, but once you move past the façade, what you encounter is a system startlingly out of step with modern medical standards. The protocols feel outdated, the equipment feels dated, and the bedside manner if one can even call it that often borders on indifferent. Many other reviewers have noted the same pattern: long stretches of neglect, staff who seem inconvenienced by the presence of patients, and a pervasive sense that efficiency and compassion are optional add-ons rather than core values. My experience aligned with those concerns far too closely. One of the most telling examples is their approach to patient comfort. In 2026, most reputable hospitals use variable-pressure, inflatable beds designed to prevent pressure sores and reduce pain. Loma Linda, astonishingly, does not. Instead, they wedge rigid, diamond-shaped foam blocks under patients' backs devices that feel more like medieval orthopedic experiments than modern medical supports. Numerous reviewers have complained about this exact issue, and it's not hard to understand why. It's painful, unnecessary, and emblematic of a facility that has not kept pace with basic patient-care standards. What's worse is the attitude that accompanies it. Patients are often treated as burdens rather than human beings in distress. Several reviewers describe being ignored for hours, spoken to curtly, or dismissed outright when expressing discomfort. That was my experience as well: a sense that the staff had grown numb to suffering, or simply stopped caring about it. Loma Linda's reputation may rest on decades of history and a veneer of moral authority, but reputation cannot substitute for empathy, modern equipment, or competent patient-centered care. Eventually, every one of us will face a moment of vulnerability in a hospital bed. One can only hope that by then, the people running this institution will have rediscovered the basic humanity that seems to have slipped through the cracks.

I would highly recommend this hospital, Sharon/ Nurse practitioner very knowledgeable and…read morehelpful,attentive, Sweet. The front desk is also great and knowledgeable. Thank you for helping me. Brenda Blanco.

Had a family member die in their care last night. Turned herself in for detox and passed away less…read morethan 24 hours later. All I'll post on this right now but I don't suggest this place for people trying to get better.

very poor does not believe in even if it's been previously prescribed does not really help his…read morepatience and doesn't really take his patience seriously and he's left a lot of patience hurting without just really medical practice all around bad customer service with the crew it's just all around a very nasty place. Nobody there is respectful. There was a nurse there but otherwise that was only one person that was office that was plus the front desk person and two gentlemen, but otherwise yeah, it was very unpleasant to say the least

We've been using the Rancho Family Medical Group for over 2 years now. As a whole they are a good…read moregroup of doctors and staff. Our fave is Dr R.Eric Madrid. He is our GP and is very personable, knowledgeable, and very responsive when contacted through Messaging in MyChart! I give him 5 stars. The office staff I took a star away only because occasionally it takes a little prodding to get results. The quality of care with Dr Madrid and his care team has been very good! If you live in Menifee-Hemet-Winchester area I would recommend this group highly!

We have been Kaiser members for over 25 years. For the most part, Kaiser has met our needs with our…read morehealth and help helped us with any issues that we've come across. Three weeks ago I was picking up a prescription and a pharmacist assistant helped us . Mr.Reidy went above and beyond his job title to help me get the meds I needed when no one else was able to help. So of course I had to write this review because too often were quick to complain, but not so much to give kudos!

Extremely Disappointed…read more Since switching to Kaiser, I have generally had good experiences at this office. Unfortunately, my visit this morning with the gynecology department was very disappointing due to the staff member who brought me back for my appointment. From the moment she called my name in the lobby, her tone and bedside manner were rude and dismissive. When my husband stood up to come with me (as I wanted him present during my appointment), she spoke to him instead of addressing me and simply said she would be taking me back first, offering no explanation. When I asked if he could join later, she responded in a snappy tone without providing any information about the process. Once in the room, she repeatedly asked why I was there, even after I explained that I had a Pap smear scheduled. She then told me I was not within the correct timeframe to receive a Pap smear and that my insurance likely would not cover it. This was confusing since my previous records had not yet been transferred. The conversation involved a lot of back-and-forth questioning and felt very disorganized and unprofessional. Because of the uncertainty she created, I ultimately left the appointment. I had taken time off work and driven all the way to the office only to be told the appointment likely should not have been scheduled. To make matters worse, while I was already halfway home, the same staff member called me back to say she had reviewed my chart again and realized that I actually was within the correct timeframe for the Pap smear. At that point I was already on my way home. She offered to reschedule, and when I said I would call back later, she abruptly hung up. This was extremely frustrating and disappointing. Clear communication and professionalism are especially important in women's health settings, and unfortunately that was completely lacking during this visit. My husband works in the medical field at a local hospital and witnessed how rude this lady was in person and on the phone. Bedside manner is extremely important to us and this lady should not be working here.

Despite the ongoing problems with the phone lines, I made a trip to the office so speak to someone…read morein person to resolve some issues and was very pleased with the help I received. Ofelia (sorry if spelled wrong) at the front desk was very helpful and patient getting me all the information I needed. Thanks!!

From the owner: Our office offers a variety of services including state programs such as Family Pact, CHDP, Every…read moreWoman Counts. We also offer USCIS Certified Medical Examination Reports and affordable office visits. We take most of the insurances including regular Medi-Cal

New to the area & had to go to the ER after surgical pain management failed miserably. Staff were…read moremore than kind & compassionate. They got me a CT scan quickly and understood that the surgery required me to keep the sling on my left arm. Nurse and doctor clearly cared and got me the help I needed. I've heard bad things about KPC but my experience was a good one & I wouldn't hesitate to return if I ever need emergency care again.

Worse hospital of the year all the employees suck I've been in the waiting rooom for over 3 hours I…read morecan practically die they don't care regardless they getting pay all I have to say is if you don't like your job should of study something you love too do I would of put 9 stars but it wouldn't let me 0 out of five

Not all of the staff are as caring as should be for a family doctors office but I HIGHLY recommend…read moreDr mohsen shalaby. Let me tell you now I AM NOT associated with this medical practice, I have no family nor friends that are associated or know anybody who is. My only experience with this place is that Dr Shalaby was and is my primary care doctor. Something u should know: Dr shalabys office is in Hemet , I moved out of Hemet in 2022 to Fontana approx 45 mins drive. I will not consider getting any other doctor. My wife and I both adore this kind gentle experienced and knowledgeable medical doctor. He says what he knows and he knows what he says. He has expertly cared for my entire family since 2018 and even after our move we will drive the 45 minutes for him. He DOES NOT just treat you, he heals you with I er to+ years experience and has NEVER had a bad review of mad or even a blemish on his record. He is a great man and an even better doctor. It took my breath away and . Made my heart hurt when I looked here right now and seen somebody complaining about the service at this office and had the nerve to mention Dr shalaby when Dr shalaby has NEVER had a negative thing to say. Negativity isn't even in his vocabulary. He can make anyone smile and if ur having a bad day all you need do is make a Drs appt and I'll guarantee u he can pull u out if it. Ok I'm rambling now but I just want to make sure my point is crystal clear. I will attest to it and I will stand by every word I speak when it comes to Dr mohsen shalaby. He is the greatest Dr in southern California ON EVERY LEVEL. He has cured every ailment I have had since 2018 and the ones he couldn't......, he texted me to another great Dr that met his standards AND MINE. So long story short, if somebody has something bad to say about Dr shalaby

If you value your time and expect a doctor to actually listen to you, Innercare--specifically Dr…read more Mohsen Shalaby--is not the place to go. Let me paint a picture: You book an appointment for 3:00 PM, arrive early at 2:45 PM, get called back right on time, and then... you sit. And sit. And sit. For 50 minutes. When the doctor finally walks in, he's already rushing you out the door, saying he has "other patients to see." I came in with five things to discuss--legitimate concerns, not small talk. By the time I got to concern #2, he was already pushing me to wrap it up. I politely pointed out that if I could wait an hour for him, he could wait five minutes for me. That didn't sit well with him. From that moment on, everything I said felt completely dismissed. This wasn't just one bad visit--it felt like a pattern of rushed, impersonal, and dismissive care. And based on other reviews, I'm not alone in that experience. So, if you enjoy long wait times, rushed visits, and a doctor who seems uninterested in what you have to say, this is the place for you. But if you prefer a doctor who listens and takes your concerns seriously, do yourself a favor and go somewhere else. As for me? It's time to take my care elsewhere... to a doctor who actually listens.

I had the pleasure of delivering my third baby here on 4/18 with a scheduled induction. Vivian was…read moremy nurse and was amazing from the moment my husband and I arrived. I was also grateful to have the same OB who cared for me throughout my pregnancy, Dr. Canders, there for my delivery. Of course, baby girl decided to arrive right at shift change, but the team didn't miss a beat. I wish I could remember everyone's names, but it was nice seeing some familiar faces. I truly appreciate the L&D and postpartum teams so much!

My family recently had a scare that landed us at KAISER, and I can't say enough about the level…read morecare we've experienced. When it's your wife in that hospital bed, everything feels heavy- but the staff made us feel supported the entire time. They were kind, patient, and professional. They explained the treatment plan clearly and checked on her constantly. We could tell they genuinely cared, not just medically, but emotionally. Thank you to everyone who helped us through this. It means more than you all realize. Thanks again, BURLESON family.