My father was in this facility and the service he got was terrible! Because we were not able to be…read morethere every day he didn't get a bath for days, he had a bandage that was not changed for days! He was constipated and they did help him with that either. Communication was awful as well. When I would call the phone would ring and ring if answered I was put on hold for for a long time 2x I was on hold for 25 min. When asking for the charge nurse or my dad's nurse I would get someone on the phone who never said who they were. As health care professionals they are supposed to help my father get better but they are not!

A terrifying experience! People screaming for help. Put in a dark room in the middle of the night…read more Women finally came in with flashlights to talk to me. I was ambulanced from Temecula and had no family with me. They could hear the screaming over the phone and told me to call the police. They arrived with an ambulance to take me safely to Hemet hospital while waiting for my insurance to get me to another facility. San Jacinto Valley was great but I wish I was at one of the ones closer to Temecula. DONT GO THERE !!!!! Btw I have United Health Care and Medicare.

I was sent here after breaking my hip and receiving a full hip replacement. When I arrived I was…read morebarely able to use the bathroom after a week of hospital care that had some complications. It was obvious on day one that I was going to get the care required to rehabilitate my hip and learn how to handle at home recovery. The crew was amazing and attentive, from top to bottom, in every department I had to work with, there was always a smile. I highly recommend this facility for anyone looking to rehabilitate from a difficult injury. I am glad I was able to receive the level of care that I needed, and will always be grateful to the crew that helped me get back on my feet again.

I was a patient at your facility for almost 2 weeks in mid December following colostomy surgery and…read morea colorectal tumor diagnosis. I wanted to take a moment to thank your team for everything they did on my behalf during that time. Your entire nursing team on Station 2 where I was located was so welcoming and helpful to a new and extremely anxious arrival like myself. I must give special mention to CNAs Veronica and Alma with whom I spent the majority of my time. They were always attentive and cheerful when I needed it most. Assistant Director of Nursing Mike Lamb also went out of his way to assist me when I had questions or concerns about my situation. The Physical Therapy team was fantastic in their approach to my healing. Primarily led by Ted and Jurbee, my PT sessions became the best part of my day. Their expertise and advice produced immediate results and made me feel much more confident in my ultimate recovery. Finally, your Administrative team- Meredith Shipley, Erin Hickey and Crystal Islas provided the patient related information I needed to relieve undue stress from the moment I was admitted to the day of my release. Again, special mention to Erin and Crystal for their efficiency. Both went above and beyond to assist me with scheduling doctors appointments and home nursing follow-up. As I am facing additional surgery there is a good chance I will be admitted to rehab again within the next few months. I will be sure to specifically request your facility. You are very fortunate to have such a professional, skilled and compassionate group of people working with you in the service of others struggling with various health challenges. Please let everyone there know what a difference they make and how very much they are appreciated!

I'm looking for an Assisted Living place for my sister-in-law. She has MS and is living in Arizona…read more We need to get her closer to us in Pomona. I called The Village and spoke to Ana. She was wonderful and upbeat. The price for an apartment was more than my sister-in-law could afford but to my surprise Ana told me about other options to look into. I have looked at 10 other places and was never given this information. I am grateful to Ana because I was about at my wits end. If they treat a stranger like they did me it must be a fantastic place to live at. Thank you Ana

I was in this facility for two weeks after my knee replacement surgery. Was treated very well,…read morestaff was wonderful. PT staff was great also. Thank you you made my recovery time so much easier.

Not sure about the previous 1 star review but we did not experience anything but kind,…read morecompassionate people from nursing staff to PT/OT and food service. My wife was there for 3 weeks and was cleaned several times per day. She was bathed twice per week which was acceptable since she did little to need more attention. The facility is spotless with maintenance folks mopping and cleaning constantly. The chef personally visited each patient to see what they liked to eat. The food was wholesome and plentiful. The staff came around several times per day serving coffee, cocoa, tea and ice cream. We stayed at other facilities in the past several years, but none came close to measuring up to HVHC. A BIG THANK YOU TO EVERY ONE THAT SERVED MY WIFE!

Horrible place came to see my mom and this hispanic lady with brown hair that had students bossing…read morearound was so rude. It was morning shift. She kept telling the students "can someone pour water for me" in a rude matter, when she could do it herself. She kept treating them like they didn't know nothing. My mom asked her for water and the Hispanic lady told a student instead. Please people like her need to stop treating people like that. She was treating them like slaves. My mom said she's scared of her too, she doesn't like how she is so aggressive. Please do better.

jade and lucia are the worst employees, One Star I would not…read morerecommend this facility to anyone looking for quality care for their loved one. From the beginning, communication was poor and promises made during the tour were not kept once my parent moved in. Staff seemed overwhelmed and untrained, with high turnover making it hard to build any consistent relationships. Medications were mishandled on multiple occasions, and basic hygiene needs were often neglected. The facility itself looked fine at first glance, but once you're inside regularly, you notice a lack of cleanliness and attention to detail. My concerns were repeatedly brushed off by management, who seemed more focused on appearances than actual care. We ended up moving our family member out after a few months--it was a stressful and disappointing experience

Do not trust this facility with a loved one. There is a huge discrepancy between what you are sold…read moreand what you'll receive. My loved one fell and spent nearly 24 hours on the floor no one bothered to notify a family member. Our loved one was taken to the hospital via ambulance. However someone from accounting did call to ask for money the same day AND did not mention the fall or the hospital. When a resident does not check-in in the morning someone is supposed to check on them. No one did. Our loved one was found later by a maintenance person who stopped by to put a door knob on that was missing. House keeping is part of the package. In three months the apartment was cleaned once. And I use the term "cleaned" loosely. The bathroom was cleaned but the furniture was covered in dust and the kitchen was lightly wiped down, not cleaned. Most of the staff were helpful and pleasant. But the administrative staff was dismissive (after the contract was signed).

Poor management. Safety and cleanliness are lowest priority…read more Do not make the same mistake. Go elsewhere.

We are so grateful to Right at Home Hemet. They were able to respond quickly with a care team to…read morehelp support my parents to meet some household needs, monitor health situations, and provide social opportunities. The caregivers had the skills to engage my parents in a way that I could not. Cooking together with my mom, playing dominoes with them and getting them to exercise. I felt so reassured by their presence! And am grateful for Melissa's expertise and assistance.

I was very skeptical getting care for my elderly mother, but she needed help at home, so I tried…read moreRight at Home. In walks Crystan who started out coming to my moms house 4 hours a day 3 days a week. My mom is stubborn, set in her ways and not easy to please. Crystan adapted well and my mom was pleased. My mom went in and out of the hospital several times, you get short notice when released from the hospital, but Right at Home has always found a way to get someone when my mom was released. Crystan is now with my mom almost every day now and fantastic!

Went to visit my sister in law today today at ManorCare, what a nice surprise after the other place…read moreshe was able to get out of the other day! ManorCare is very very clean! Patients seem well taken care of! Her dinner looked and smelled delicious! I would definitely recommend this place!

The care is OK. But if you have personal clothing , phogragh everything you got or when you get it…read moreback,it's not in your belongings. When asked for them they tell you to wait until Monday. But when you had wanted them they are no where to be found.

Very dirty and unclean. They use the same stickers on the estims on other patients I got a fungal…read moreskin infection from it. Gross and the workers there are extremely rude and one I didn't get her name is just a bitch and seems annoyed when she has to do her job

I was a patient of theirs for four months due to a head on collision I was involved in and I loved…read moremy experience here they are so caring and nice the nurses care for you in your therapy sessions and the Doctor is very caring, helpful, funny, and much more. Today was my last day of therapy and it sucked to say goodbye because they treat you like family and you bond over time so I will miss them all a lot. if anyone is looking for a chiropractor and therapy I recommend this medical center I had a great experience and I know you will have a good experience here too :3

Thank you so much ms. Liz for providing such great care and hospitality at this location. You are…read moretruly an angel!

La Vista. Mfi saved my life. I loved all the staff and I've been thru many rehabs: but this…read morebeautiful place was a blessing because I never thought I could get clean and stay clean .I'm now 8 months clean and I'm so glad to be out of that darkness