Cielo Vista Senior Living was extremely accommodating for my grandmother. The staff and the owner…read morewere extremely attentive and made sure to check-in on her and keep others in the loop if they would be assisting her during her time here. They have a strong sense of care not only for the residents, but for the families involved as well. Really appreciate the care, communication, and effort this facility and its staff provided.

My father has been at this senior hospice center for the past six months, and I can say without…read morehesitation that this place is extraordinary. From the moment he arrived, it was clear that every staff member here is deeply empathetic, caring, and genuinely passionate about their work. The care team has shown an incredible level of patience and compassion, even during some of my dad's most difficult moments. The director is truly gifted--an exceptional leader with remarkable people skills who sets the tone for a kind and professional environment. The staff are problem-solvers who handle challenges with grace and humanity, always putting the residents' needs first. The facility itself is spotless and impressively organized, and the daily activities they offer bring real joy and stimulation to the residents' lives. I've visited weekly for the past six months and have seen firsthand how consistently excellent the care is. When a loved one is in hospice, you want to know they're safe, respected, and treated with dignity. This hospice center has given our family that peace of mind and more. I am endlessly grateful for the care my father continues to receive here.

Westminster Terrace staff are always so kind and helpful and they deal with both the residents and…read moreguests with a high level of empathy, care, and personality. The property is well maintained with many options for the residents. I'm glad we found Westminster Terrace!

After moving my Dad into his first assisted living home, we were pleasantly relieved seeing the…read morecaregiving team in action! Gabby, Eduardo, Arlene, and the rest of their team is caring, loyal to their residents, and they show happiness in their role here. We hope Dad loves his new digs and we are glad we decided on Westminster Terrace!! Special thanks to Sofia and Leah!!

We had my mother stay at Magnolia Palms to regain her strength after a long hospitalization from…read moreHoag and a skilled nursing facility and had great care. Kim and Chris made my mom feel right at home, and the caregivgers were great with her. The home was very clean and the meals were excellent! My mom's only complaint was that she could not enjoy the meals because of her diabetic meal restrictions. Kim got our mom strong and independent to return to her home. We highly recommend this board and care. Thank you!

Never expected needing to find a board and care facility for my family member. It was a transition…read morefrom rehab to home. This was all new to us - how to find a place and find a place we like. Our placing agent recommended Magnolia Palms. We end to check it out and the owners Kim and Chris were very patient with myself and my family. They answered all our questions made us feel at ease that my family member will be well cared especially since we were not local. Setting up the contract was pretty straight forward and they are electronically savvy. The facility is brand new very comfortable. The rooms are pretty good size and very clean. The staff there was very attentive and addressed all needs. We lived up north and never worried about our family member's care. We were extremely happy and felt they treated us like family. If you are looking for a place for your loved one and want them treated like family, consider here!

What a blessing to find this hidden gem of healthcare! Found it after my mom was dismissed from…read moreanother facility for being "combative" but more specifically after several mysterious falls. She loved the house( she thought my brother and I bought it for her) they treated her well, she felt happy and safe and I can't say enough good things. It was only when someone asked about where we placed her that I realized I never left a review! Better late than never! Staff and entire experience was a God- send! Wish I found them earlier!!

My grandma was a resident of the Mission Viejo location but when the MV location was under…read morerenovation, she moved over to the Huntington Beach location for a week. The HB location is a new house with modern facilities and beautiful rooms. The outside landscaping is also tranquil and serene and perfect for residents to spend a morning in the sunshine. This is a board and care in a residential environment so it doesn't have the feel of a "facility" but rather, home-like surroundings making it easier for transitioning from one's home to a living situation with assistance. The owner Rita Lee is very hands-on and she was a savior when I was looking a place for my grandmother after a disastrous few years at another board and care in Tustin. When you are looking for a home for your loved ones who are elderly or sick you need to know that they will be safe and well taken care of. For me, Lotus Senior Care was the best decision I've ever made. I felt my grandma was in a safe environment where she was treated with dignity and respect and I wouldn't hesitate to recommend this place to anyone looking for a home for their loved one.

The luxurious ambiance was the very first thing I noticed the moment I stepped through the doors…read more After touring several communities, Merrill Gardens was the first that felt like a resort. From the most genuine greetings by both staff and residents to the impeccable care and attention to detail throughout - this would be the perfect home for anyone looking for a warm, vibrant, and active lifestyle. Management is what stood out to me and with such compassion and empathy, this is the crew my loved one would be blessed to be surrounded by every day.

Merrill Gardens in Huntington Beach feels like a resort. My husband has Alzheimer's, and I could no…read morelonger take care of him at home. I visited several memory care facilities in Orange County, and most had shared rooms and staff that didn't interact with the residents. Courtney is the Inspire Connection Program Director, and she has activities and outings that keep the residents in the Garden House busy. Nathan is the director, and his open-door policy for residents and staff makes visiting with my husband a good experience. Thank you, Merrill Gardens, for being there.

I rarely leave negative reviews, but families deserve to know about our experience with Brookdale…read moreBrookhurst. A resident was administered 5 medications that were not prescribed to him or on his approved list. One of those medications was Oxycodone. The error was serious enough that 911 was called and he was transported to the hospital. Even after being released, he continued experiencing symptoms including drooping eyes, weakness, difficulty walking, and tingling in his legs. As upsetting as the medication error was, what happened afterward was even more shocking. When we attempted to get answers from the "Health & Wellness" Director Putri Tarigan, she displayed a complete lack of empathy and concern for the resident who had been harmed. Throughout the conversation, she was dismissive, rude, rolled her eyes, and appeared more irritated that questions were being asked than concerned about the well-being of the resident. Any family would expect compassion, accountability, and urgency in that situation. Instead, we were met with indifference. When asked who administered the medications and how such a serious error occurred, we were told that little information could be provided. There appeared to be no meaningful acknowledgment of the severity of the situation and no reassurance that steps were being taken to prevent this from happening to someone else. I left that meeting deeply disturbed by Putri Tarigan's conduct. Anyone working in senior care should demonstrate compassion, professionalism, and concern for resident safety. Unfortunately, that was not our experience, and she should NOT be working at any elderly care facility.

Received an invitation I could not resist. The pool contained gold fish and turtles swimming. How…read moresoothing to watch them! There were potted flowers and the whole place looked lovely. The meal was DELICIOUS with great choices. The omelet and strawberry ice cream tasted gourmet. There was even a bag of chocolate cookies at my place setting. YUM! This is the BEST senior living residence that I have been to. And, it felt like it could be "home." Thank You Brookdale for a very lovely visit!

​I cannot say enough good things about Westmont of Cypress. From the moment you walk in, it is…read moreclear that this is a luxury living environment, but it's the heart of the community that really sets it apart. ​The staff here are incredibly helpful, accommodating, and kind. They truly go out of their way to make sure our mom feels supported and cared for. She moved here from Illinois with our dad, and after he passed away, we were so concerned about her transition. However, the team at Westmont has been amazing in helping her navigate that change. ​They do a wonderful job of keeping her occupied with a variety of fun events, and she has already made several new friends. It is a place where people truly enjoy living, and seeing her happy and social gives our family such peace of mind. ​If you are looking for a top-tier senior living community in Orange County that treats your family like their own, Westmont of Cypress is a fantastic choice!

My mom had been in Compass Rose,memory care for almost 2 yrs. The care she received while she was…read morethere was absolutely amazing. The kindness, compassion and contection the staff demonstrated was unbelievable. The journey thru dementia is not an easy one. The staff went out of their way to ease her confusion, and make sure she always felt safe. She was always clean. The site doesn't have the smell that many care sites do. I can't thank Karla and her staff enough for the care my mom received.

Assisted Living facility Huntington Terrace is a reasonable pleasant place for the elderly. Could…read moreit be run better? Sure, but also this is a tough business to be in. All depends on the staff - as any hospitality establishment HT is also "suffering" from the permanent turnover and this is hard on the residents. Nevertheless, I would like to mention several team members who go well beyond their assigned duties: Rosa&Nat in the dining room; Emily&Elsa caretakers and Stephanie&Wendy med-techs. When I run the place, it will be about 25% better

Moved my parents here 3 years ago and so glad it's worked out. Gave them the choice of 3 local…read moreplaces and terrace was the winner. Most places are very quiet and not many people. My parents are very social and terrace by far had the most active people on our visits. My dad's mom was here 40ish years ago and we were happy back then as well. So many activities each day to keep them busy. I always tell people it's like a cruise ship life at the terrace. My mom has gotten very close to a lot of the staff there as well and has so many new friends

Anna, Simon, Tony and family took excellent care of my father for a number of years with home…read morecooked meals as well as keeping him company. Although we live out of state, we had a chance to get to know the family during our visits and they helped accommodate our ability to keep in touch and converse/see my dad remotely via video chats. Even though my father has passed on, we still periodically keep in touch as they are truly a good/kind family with equally attentive/kind staff. You will never have to worry about your loved ones in their care. Thank you to such a wonderful group of caregivers! Keep up the great job!

Everyone of the caregivers in this home are truly committed to the patients here. Each patient is…read morean individual & treated with respect & made to feel like one of the family. The patient's families are included in all celebrations, birthdays, Christmas, Thanksgiving, etc. I love coming to visit my husband, I'm always welcome & made to feel "like one of the family". I cannot say enough nice things about these people and their house. I feel blessed that I have found them & they treat my husband so well!! Linda Herek

I have been a resident at Carmel Village for 10 months. The grounds are beautiful. There are a…read morelot of activities provided like exercise, crafts, concerts, bbq's, luau, meals, and movies. They also offer offsite trips to stores, movies, museums, doctor appointments, etc. Their finest asset is their staff. Kudos to management on the calibre of their people. They make a house a home with their caring ways and personal attention. I am very fortunate to be in such a loving environment. I would highly recommend it for any loved one. Sheila Ward

Carmel Village is an acceptable place for seniors who are still fairly independent and only need…read moreminimal assistance, meals, and basic housekeeping. However, once a resident requires a higher level of care, our experience was extremely disappointing. My mom lived at Carmel Village for two years. During the last four months of her life, as her care needs increased, the quality of care declined significantly. While Carmel Village charged additional fees for every added service--which we understood and expected--the care that was promised was not the care that was provided. One of the biggest concerns was the call button service. We were told that staff strive to respond within 10 minutes, whether a resident needed help picking up a dropped remote or had fallen. During the first two weeks after my mom began using this service, she regularly waited 20, 30, and sometimes 45 minutes for someone to respond. We met with Ruby from the office, who apologized, said she would address the issue with staff, and even told us she would personally respond if it ever exceeded eight minutes. Unfortunately, we never saw that commitment reflected in what actually happened. 2 months later, after my mom returned from the hospital on hospice, the problems became even more serious. Carmel Village charged us a fee for coordinating with our outside hospice provider, but we repeatedly found ourselves reminding staff when medications or supplies were running low because many caregivers seemed unfamiliar with hospice procedures. My mom was bedridden and had physician's orders to be repositioned every two hours to prevent pressure sores, yet there were many times when my sister and I were there for hours without anyone coming in to turn her. We also found ourselves constantly correcting mistakes involving meals and medications. My mom remained mentally sharp until the very end of her life, and it was heartbreaking to watch her concerns be dismissed even though she was often correct. Instead of being able to spend our time simply being daughters, my sister and I had to be at Carmel Village every day for several hours just to make sure our mom received the care she needed. During the final three weeks of her life, we had already begun making plans to move her to elsewhere because the situation had become so concerning. We also involved the Long-Term Care Ombudsman and held weekly meetings with the Carmel Village director, Mandy, and her staff in hopes of improving communication and resolving ongoing issues. Unfortunately, many of the same concerns continued from week to week, and Mandy often responded as though she were hearing about them for the first time, It became she is very out of touch about what really goes on in the rooms of the residents compared to what she THINKS the Med Techs and Caregivers are actually doing. We observed it all first-hand by sitting in my mom's room for hours every day. Choosing an assisted living facility is one of the most important decisions a family can make. Based on our experience, Carmel Village may be suitable for someone who only needs minimal assistance, but I cannot recommend it for anyone who requires significant daily care or hospice support. The promises made did not match the care my mom actually received, and I would not trust Carmel Village with the care of a loved one whose needs extend beyond basic assisted living.