Carmel Village is an acceptable place for seniors who are still fairly independent and only need…read moreminimal assistance, meals, and basic housekeeping. However, once a resident requires a higher level of care, our experience was extremely disappointing. My mom lived at Carmel Village for two years. During the last four months of her life, as her care needs increased, the quality of care declined significantly. While Carmel Village charged additional fees for every added service--which we understood and expected--the care that was promised was not the care that was provided. One of the biggest concerns was the call button service. We were told that staff strive to respond within 10 minutes, whether a resident needed help picking up a dropped remote or had fallen. During the first two weeks after my mom began using this service, she regularly waited 20, 30, and sometimes 45 minutes for someone to respond. We met with Ruby from the office, who apologized, said she would address the issue with staff, and even told us she would personally respond if it ever exceeded eight minutes. Unfortunately, we never saw that commitment reflected in what actually happened. 2 months later, after my mom returned from the hospital on hospice, the problems became even more serious. Carmel Village charged us a fee for coordinating with our outside hospice provider, but we repeatedly found ourselves reminding staff when medications or supplies were running low because many caregivers seemed unfamiliar with hospice procedures. My mom was bedridden and had physician's orders to be repositioned every two hours to prevent pressure sores, yet there were many times when my sister and I were there for hours without anyone coming in to turn her. We also found ourselves constantly correcting mistakes involving meals and medications. My mom remained mentally sharp until the very end of her life, and it was heartbreaking to watch her concerns be dismissed even though she was often correct. Instead of being able to spend our time simply being daughters, my sister and I had to be at Carmel Village every day for several hours just to make sure our mom received the care she needed. During the final three weeks of her life, we had already begun making plans to move her to elsewhere because the situation had become so concerning. We also involved the Long-Term Care Ombudsman and held weekly meetings with the Carmel Village director, Mandy, and her staff in hopes of improving communication and resolving ongoing issues. Unfortunately, many of the same concerns continued from week to week, and Mandy often responded as though she were hearing about them for the first time, It became she is very out of touch about what really goes on in the rooms of the residents compared to what she THINKS the Med Techs and Caregivers are actually doing. We observed it all first-hand by sitting in my mom's room for hours every day. Choosing an assisted living facility is one of the most important decisions a family can make. Based on our experience, Carmel Village may be suitable for someone who only needs minimal assistance, but I cannot recommend it for anyone who requires significant daily care or hospice support. The promises made did not match the care my mom actually received, and I would not trust Carmel Village with the care of a loved one whose needs extend beyond basic assisted living.

When I go to visit, I'm always greeted warmly by Sylvia! The grounds are always well kept, and the…read morestaff seem to genuinely be friendly and considerate of the residence. I call it "summer camp" because there's hot meals in a nice dining area, crafts every week, special events and exercise classes every day.

From the minute I walked in I was warmly welcomed! The tour is not rushed and very thorough! The…read morestaff is very professional and busy! The atmosphere is very warm and like being at home not in an institution! Thank you for having a great place for our loved one!

The staff at Newport Mesa Senior Living are truly amazing. Friendly, accommodating, and…read moreprofessional in every way. They take excellent care of their residents, treating them with genuine compassion and respect. The community itself is clean, smells fresh, and has a warm, welcoming atmosphere that really feels like home. What stood out most is that their care clearly comes from the heart. Even their Director is very hands-on and involved with the residents, which speaks volumes about their dedication. I highly recommend Newport Mesa Senior Living if you are looking for a place where your loved one will be cared for like family. They also have community dog that brings smiles to everyone. But haven't seen him for quite a while, maybe on a leave cause the weather is hot.

Assisted Living facility Huntington Terrace is a reasonable pleasant place for the elderly. Could…read moreit be run better? Sure, but also this is a tough business to be in. All depends on the staff - as any hospitality establishment HT is also "suffering" from the permanent turnover and this is hard on the residents. Nevertheless, I would like to mention several team members who go well beyond their assigned duties: Rosa&Nat in the dining room; Emily&Elsa caretakers and Stephanie&Wendy med-techs. When I run the place, it will be about 25% better

Moved my parents here 3 years ago and so glad it's worked out. Gave them the choice of 3 local…read moreplaces and terrace was the winner. Most places are very quiet and not many people. My parents are very social and terrace by far had the most active people on our visits. My dad's mom was here 40ish years ago and we were happy back then as well. So many activities each day to keep them busy. I always tell people it's like a cruise ship life at the terrace. My mom has gotten very close to a lot of the staff there as well and has so many new friends

So I found this facility for my mother, I paid for her every month. Then my sister from another…read morestate that hadn't visited her in 40 years came in and had an old MPOA and they completely stopped talking to me. And I wasn't allowed to see, visit or even call her. My payments run out this month. Wonder who they are going to call for payments. Good luck Silverado, I see my mother in a terrible run medical facility very soon. Hope everyone is happy about not allowing me access to her.

My late mother spent the last 5+ years of her life at this amazing community. The team members…read morethere are so kind and supportive; super patient. They did everything to keep her life as interesting as possible given her limited capabilities. Even through Covid, they were very sweet and considerate. So many nice employees here. And of course the community is always clean and bright, has a positive energy, and even pets! Strongly recommend.

We had my mother stay at Magnolia Palms to regain her strength after a long hospitalization from…read moreHoag and a skilled nursing facility and had great care. Kim and Chris made my mom feel right at home, and the caregivgers were great with her. The home was very clean and the meals were excellent! My mom's only complaint was that she could not enjoy the meals because of her diabetic meal restrictions. Kim got our mom strong and independent to return to her home. We highly recommend this board and care. Thank you!

Never expected needing to find a board and care facility for my family member. It was a transition…read morefrom rehab to home. This was all new to us - how to find a place and find a place we like. Our placing agent recommended Magnolia Palms. We end to check it out and the owners Kim and Chris were very patient with myself and my family. They answered all our questions made us feel at ease that my family member will be well cared especially since we were not local. Setting up the contract was pretty straight forward and they are electronically savvy. The facility is brand new very comfortable. The rooms are pretty good size and very clean. The staff there was very attentive and addressed all needs. We lived up north and never worried about our family member's care. We were extremely happy and felt they treated us like family. If you are looking for a place for your loved one and want them treated like family, consider here!

Our family unfortunately had a very poor experience. I would like to start with some positives…read morethough. The facility is really beautiful. It's well secured for memory care. The only other positive as far as memory care is concerned was Asuka. She was extremely considerate, warm and compassionate. A really wonderful person in general. Also, we pleased with the general caregiving staff. Now on to the unfortunate part, and I'd like to mention that it's unfortunate because 1. My uncle experience a huge decline in health very quickly, which yes this does happen with Dementia, but we truly believe his experience at Clearwater was a direct cause of an even speedier decline. 2. A business in the memory care/assisted living profession should be one that is skilled in such a sensitive area and we do not feel that is the experience we received. We were led to believe there was medical care available at all times, there was not. The head nurse at the time was a LVN who appeared to have no knowledge of how to take care of memory impaired patients. The take away on our end was a rough one. It was not at all how we hoped the experience would be for us and for my uncle. This already hard transition was heartbreaking for my aunt. I would just suggest really doing a deep dive when looking into memory care facilities best you can. It appears there have been some staffing changes at Clearwater in the past 6 months or so ago. We truly hope that this makes a big difference in every families and patients experience from now on.

Making the decision to place my sister in memory care was one of the hardest things our family has…read moredone. Clearwater at Newport Beach has made that transition not only easier, but positive for all of us! At first, the change was hard for my sister, but the staff was so loving, patient, and genuinely caring that everything shifted. She now thanks me for having her there, which speaks volumes. The facility is absolutely beautiful -- we honestly call it "the resort" because it doesn't feel like assisted living at all. They also take residents on weekly outings, which we really appreciate. We toured several memory care facilities and nothing compared to Clearwater. Hands down the best choice we could have made. We're incredibly grateful for the care and compassion they show every day.

My Mom had to move into assisted living about three years ago so we searched all over our general…read morearea for the best place for her. We feel that we found it at Astoria, an exceptionally beautiful home in a great neighborhood. Although she naturally didn't want to leave her house and would have resisted any change, the caring staff as well as Selina and Ted Abrudan, made the transition as painless as possible. They attentively administer to her every physical need and provide nourishing, home cooked meals. George, one of her caretakers, is very much on top of things. Selina has been absolutely amazing throughout, helping in so many ways and being a great communicator and professional manager. We are very grateful to have discovered Astoria.

We have been very happy my mother at Astoria. Selina does a great job managing the staff and the…read morecaregivers are warm caring and thoughtful. They truly care about the well being of everyone and provide thoughtful detail in care

The quality and type of care and accommodations is very pleasant. The sales staff, Ben & Romel are…read moresuper and totally explain everything. I m temporarily living in a one bedroom apartment (with a balcony) but I'm anxiously awaiting a spot in a two bedroom apartment due to their Move-in, Move-up flexibility. I was told that I'm first on the list for a 2 bedroom apartment as soon as one becomes available. The amenities here are great. We have a nice library, pool & spa, salon, fitness center and lots of opportunities to enjoy the movies and numerous presentations that are offered. The food is terrific most of the time. We worked it out with the chef. Maintenance and clerical folks are extremely helpful and go over and above to accommodate our needs.

I've now lived at Regents Point for almost 3 years. My wife and I selected this community after…read moreconsidering 11 others and we're very happy with our choice. From the time of our first visit, we were impressed with the friendliness of the residents. Now that we've moved here, we've come to appreciate the friendliness and care of the staff - from the always-there front desk personnel, to the maintenance and dining staff, to the activities coordinator, to the health care people, and to the person that cleans our apartment. Great compassion, great care, wonderful friendliness. With over 7 activities on a typical day, there's always something to do here - and good friends to do it with.