This was in New Zealand.. We bought two new bikes, on sale…read more(first red flag?) for a bike trip. We had quite some baggage, so we needed to make sure the bikes could carry this. The employees said yes, no problems etc.. we even had all our bike bags/baggage with us in the shop. We even paid for the rags to be applied. Around a week into our trip (we had travelled all the way from Europe to do this trip btw) the spokes started to break one by one.. we went to multiple bike shops to fix it, and yet it kept happening.. We tried to contact them, even went to their shop in the end, and they wouldn't give any refunds. Even what we read in their policy, that it would be possible under our circumstances. Nothing. In fact they were rude to us. The bike trip only lasted 2 weeks, instead of 3 months as we planned. Very disappointed! Bike Barn/99 Bikes, should be ashamed! (You probably changed your name because of all the bad media spotlight you had, well deserved..) Our own old bikes here in Europe are way better!

These guys/girls are fan-bloody-tastic! I knew very little about bikes and went in asking for…read moregeneral and specific advice on what purchasing a bike. The store attendant gave me thorough direction, answered my questions, and didn't try and force me into buying any of the Bike Barn bikes. He was courteous and clearly passionate about bikes! Buy a bike...from Bike Barn, and limit your transport greenhouse gas emissions.

Subtle styling from the outside means you could miss this gem of a bicycle shop if you are driving…read morepast or even walking on the opposite side of the road. Being a bike geek, I had a lovely time drooling over the amount of carbon and shiny bits and bobs on display even though all I really went in for was some accessories. I nearly walked out with a considerable dent in my wallet but managed to side step the advances of a clued up shop assistane. If you are serious about your riding then Bikelab has a lot to offer, but if you are looking for a general day to day city run about at a bargain price you should probably look elsewhere. At the time of writing they were having a massive bike sale, with some real bargains to be had.

Bikelab is the closest bike shop to my house, and yet I hardly ever buy my bike stuff from or get…read moremy bike serviced there. That tells you everything. Bikelab is pretty pricey and the few times I've been in there I found some of the staff members to be a little stand offish. They certainly have some really really nice bikes though. Their Cannondale bikes are really pretty and I'll openly admit that I get a bit googly eyed every time I walk past the place. I also like the way they push cycling as a culture, organising group rides and mechanical instruction sessions for those interested. Those kind of things make a good bike shop. I just wish the place was a little more accessible.

As Rad Cycles, we had very good service from them - unfortunately they closed in 2019. Pity - they…read morewere the only Smartmotion dealer for a long way. Can recommend Roleur around the corner as an alternative for general enquiries and service.

I take all our bikes for servicing there. By the way it is now called Rad Cycles. Always very…read morepleased with the quality of work and products.

A couple of years ago I went into T. White's bikes to ask some questions about getting something…read morefixed on my bike. Had my 4 year old son with me and the workers were cursing etc in front of him, and they were pretty rude so I decided not to go back. Last week however, I had to get 2 spokes replaced on the rear tyre of my bike so I dropped it off at T. White's because it was close to my work. All good dropping it off and the employee was relatively helpful, but then I received a text that my bike was fixed and the cost would be $60. Insane price for 2 spokes in my opinion. I came to pick up my bike the next day and a different employee was there arguing with another customer that the shop shouldn't have to replace some component that had broken on a bike that she had recently bought. The employee first ignored me and then looked at me in an unfriendly manner as if I shouldn't be in the shop so I had to explain to him that I was there to pick up my bike. I once talked to a Galapagos tortoise at the zoo that was more personable than this guy. After paying the exorbitant price for 2 spokes I asked for the receipt which he handed to me with a nice glob of grease on it. I know this is a bike repair shop but come on, get a rag! Even though my bike is fixed, I cannot recommend this business.

I own an old road bike and took it to get looked at. Went in the guy immediately knew what was…read morewrong. If fixed it and replaced parts at no extra cost cause it just made good sense. Rides like a dream great service. Twhites is awesome! good price and real decent.

I bought an e-bike last year. I got very good advice on what…read morewould suit my needs. I rented the bike for a day and the rental price was taken off the sale price - a bit like when you go wine tasting... Clyde is a excellent communicator - he calls back immediately, when I have sent a message and always tells me that the info is in the manual, but to 'just come in and we will help'. I highly recommend buying from Clyde!

I purchased a bike here today and I can honestly say that this was some of the best customer…read moreservice I have ever received. Clyde and his crew show the best attention to detail. I drove away today with my new bike feeling like I've learnt a lot about my new bike and everything I need to get going as a new eBike owner.

Giant Auckland is the manufacturer's own showroom/retail outlet. It's a large unit right on Quay…read morestreet and you can't miss it. They have a comprehensive range of road, mountain and hybrid/city bikes prodiminantly from the Giant brand (bet you didnt see that one coming did you?!). They also sell some Wilier road bikes on offer as well as some non Giant branded clothing and accessories. They can do some pretty detailed bike fitting on site and their workshop is well stocked, neat and tidy. They were setting up a bike while I was there are they were going into lots of detail to get the perfect fit. When I was there some of the staff were shouting and laughing loudly across the store, which was a little unprofessional, particularly as there were quite a few customers.

"I want to ride my bicycle; I want to ride my bike..." Good song, good sport, and now there is a…read morebike that suits my level of fitness. Bute Bikes in Browns Bay is home to some of the finest retro styled two wheelers this side of the North Pole. Each and every one of them is fitted with an electric motor to help you along the way. I took the Cruiser for a spin, and I was surprised how easily I could tackle the hills around Torbay; all the pleasure of cycling without the pain. The bikes look and feel like normal cycles, but they give you a boost when you need it most. All styled with either retro or modern looks, these bikes are a lot of fun, and at under $3000.00 they are expensive, but worth it. I was impressed with the selection, and loved the fact that I didn't need to get a motorcycle license.

Absolutely fabulous service from Quest, a wonderful ski enthusiast from Vermont, USA. After…read moresustaining a lisfranc fracture (serious across my metatarsal joints) of my right foot & given that 3 plates have been fitted Quest found me a rear entry men's boot, ordered it in, fitted & the heat treated the inner to my high arches & now very wide foot & hey presto after 3 years of no skiing I can finally ski in comfortable fitting boots. so thrilled! Quest's expertise, care & attention to detail should be legendry. He was A1 in every single respect. Go visit him if you have problems with your feet & finding comfortable fitting ski boots. Elizabeth

Very helpful and friendly staff! Recommend this place to anyone looking to rent or buy gears!read more