Huge store with a large selection of outdoor gear. Prices are reasonable, they have a little bit of everything. Visiting from the US and this is comparable to an REI. Staff was super friendly and willing to help! read more

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I like this MEC for the selection. Everything you could want for the outdoors and recreation is here. I'm here now where there's supposed to be big savings, but I still find the prices quite high so I'm not getting anything. The layout is very confusing to me. IIf I want a piece of equipment, I know where to find those sections, but the clothing is quite confusing. The service here is hit or miss. The people on the floor are usually very helpful. At checkout, though it really is hit or mess. I had one person who totally messed up in order as though she didn't know what she was doing, and I had to doublecheck and triple check to make sure there wasn't a mistake on my credit card. However, I've had other times where a more senior person has been very reasonable in rectifying problems with merchandise. It's not my favourite location for layout and I left thinking I'd rather shop online where it's easier to find what you're looking for and there's more organization. I do like how MEC is back in Canadian hands now. As of May 16, it will be under majority Canadian ownership. read more

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This store is a walking contradiction. The Good (and Confusing) News: * They have the largest selection of outdoor gear in the region--if you need it, they should "have" it. * The staff on the floor are helpful. The Bad (and Also Confusing) News: * Pricing is Steep, despite the occasional "discount" you might hear about. * The layout is an organizational nightmare. * Customer Service can be dicey, especially at the checkout. The female Asian cashier processed my full transaction (membership check, address update, payment) with zero eye contact. It was an incredible feat of impersonal service. Is it a cultural thing? Intentional rudeness? Who knows. The Co-op Promise? The much-hyped member benefits and bonus points I hear them pitch to new customers never seem to materialize for me. I drove in from the burbs for liquid chalk advertised online, found it missing, and had to settle for a pricey substitute. Next time, I'm skipping the trek and the precarious social checkout experience. I'll just order online... read more

Since it moved here, this is my first visit. Lots of natural light and very comfortable space for spending browsing (and trying) They have very pricey item like Patagucci but some sale item were easily 40% off. It's worth to visit and try new colour. read more

MEC Vancouver - Rock climbing display - Outdoor Gear Near Me - Vancouver, British Columbia

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Shout out to Mark the Master Bike Mechanic at MEC Vancouver who overhauled my Surly Straggler after 10,000 plus kms of commuting 220 kms per week. Feels like a brand new bike again! read more

The newest location of MEC on E. 2nd Ave in False Creek is now known as Mountain Equipment Company since Mountain Equipment Co-op isn't a co-op since it was sold to an American company. They also brought back the Mountain Logo which made more sense than the green square logo. Many people said the service would go downhill because of the new ownership, so I had to find out. Inside, it has two floors of outdoor apparel and gear. I came here for a bike pump because my bike pump broke after 14 years of use. The staff were amazing because they were helping me right away with my search for a bike pump and I ended buying a better, but more expensive bike pump. When I was browsing, staff came up to me and asked if I needed help which was great! Interestingly, you can now shop at this store without a membership because this isn't a Co-op. However, at the cashier, I was asked for my MEC Co-op membership number. I didn't carry my MEC membership card, so I gave the cashier my phone number which was fine. I assume refunds and returns would be easier if my membership number was added to the transaction. read more

MEC Vancouver - Outdoor Gear Near Me - Vancouver, British Columbia

Creepy guy who must be undercover security or a manager rudely stared at me the whole time i was shopping for socks i wanted to say what the f are u looking at the third time i looked directly at him staring at me then he took off and just stood upstairs staring at people downstairs for the rest of the time i shopped which was probably half an hour then after i paid as i geared up to leave i looked up at him staring down on me staring at customers does not equal a pleasant shopping experience piss off waiting to get service for shoes here also always takes forever they should expand the section and add another staff member i have left the line up here several times cause the wait was so long they lose sales when people leave today i bought a pair of sorel runners that said waterproof impenetrable but 5 minutes after leaving the store in them my feet were wet what a joke it wasn't even very wet out i left the box at the store and was too tired to go back and try to return them read more

The experts on all things outdoor! If you are in need of finding supplies for any outdoor things ie camping, ski, snowboard, water sports, cycling you can find it here. Not only that, they have the experts there that can help you even if you are a beginner. I never feel like they are trying to upsell me at all which is a relief. I love how organized the new store is and how well stocked they are now. Last time I was here it was a little empty but it may have just been during a transition period. Only down side is that things are quite pricey so it's best to wait for sales otherwise you'll be spending lots of money. I usually will only come here if I want something specific to MEC and I can't find it in my local stores. Today, even though there were staff around, no one offered to help or approached me which was odd. Usually, even in non-commisioned stores, staff will at least say hi and ask if you need help. The cashier was very friendly though and quick to process my transaction. read more

My first interaction with a staff was very good. She helped me find two options for hiking footwear for an upcoming trip to Hawaii. My next interaction was with a staff in the camping section and that's when everything started to go downhill. I asked him where I could find drybags and he directed me to the ski section and said staff would have to get it from the back as it was off season. Fair enough. I get to the ski section where only one staff was working, and he was helping a customer fill out paperwork to get their skis and snowboard waxed. This transaction took close to 15 mins, where I was just standing waiting, with no other staff around to offer help. Finally, it was my turn and when I told the ski staff what I was looking for, I was told "nope that's wrong we don't have it here, everything's packed up because we are moving. The guy in camping section is wrong." No apologies or resolution for me. I repeated, "so there's absolutely no way anyone can get me a drybag right now??" And he said yep. At this point I had wasted enough time and I stormed to the checkout. The poor cashier asked how my night was going and I just ranted about my experience and he actually apologized for my experience and said they should be in the camping section actually, but I was running late and just didn't have time to go back and look. So if you're reading this, camping section guy, thanks a lot!!! I would have given my experience here 2 stars but the footwear section staff and cashier were polite and empathetic so they helped this review gain one more star. Hopefully once they move to their new location and get organized, this kind of experience won't happen to anyone else! read more

If you don't have the "proper bike" to thier standards they will let you know everyhing that's wrong with it. Even if you don't ask.. Well at least one of the guys in the bike shop I will leave unnamed.. I Walked away thinking my bike is trash and all I asked about is if somthing would fit my bike. As helpful as he thinks he was being he was more sidetracked on getting me to buy another bike... Rude use of opinions that weren't asked for. Constantly assuming I'm a beginner and don't know anything. he kept on saying "as a beginner" without even knowing my experience. Would rather learn myself on YouTube then deal with mec.. read more

Love this place. They have everything for camping, travelling and today I went there for biking! Mark C helped me out with my bike. I had some very specific height and price point requirements and he made it work including looking for stock on a clearance bike, a quick fitting on a bike, a safety check before my test ride, a 2nd safety check before purchase 5 hours later, getting a fender quickly installed and making sure I had all accessories before I left. It was awesome! I went to 6 different bike vendors that day and by far Mark and several others on the MEC team took care of me the most and made sure I was well-informed. Their rock-solid guarantee and tune ups in the first year sealed the deal for me. Great work guys! Will be back! read more

MEC Vancouver - They also do bike maintenance classes too! - Outdoor Gear Near Me - Vancouver, British Columbia

Coming from the States I'm used to REI, but I knew Canada had their own version called MEC. And even though MEC doesn't quite stack-up to the expansive inventory options of REI, MEC has enough gear options to get the job done. I still love visiting MEC and knowing I have great resource options in Canada. We paid MEC Vancouver a quick visit to pick-up some winter gear and provisions since a heavy snow storm was rolling through -- we found what we needed and had a great visit. My only recommendation to the merchandisers of the store is to make their floor sets a little more organized and clear to navigate. I couldn't really tell if the clothing section was organized by gear/adventure type or by brand -- I was searching for Arcteryx & Patagonia sweaters & jackets and I found them in different locations in the men's section, included blended in with women's gear. Snow gear was scattered among regular clothes as was the individual brands, which didn't quite make organizational sense. The women's section was a little more organized, so I was able to navigate that section a little easier. But despite the men's section being a little confusing and leaving not knowing if I had thoroughly searched the store for everything I was looking for, my overall visit was great -- the organization issue was a little more of a personal preference and not a huge negative. Thanks for having a great store overall, MEC Vancouver! read more

No dia 30 de março, eu fui na loja da MEC para comprar minha bicicleta. Eu Fui atendida pelo o vendendor Sam, que foi super atencioso, eu nao entendo muito de Bicicleta,foi a primeira que comprei. O Sam me ajudou muito a entender qual era a bicicleta ideal para mim, com toda a paciencia me mostrou varios modelos tamanhos. Com Certeza eu so comprei a minha bicileta por que me senti confortavel, com a explicacao dele, o atendimento foi impecavel, e muito atencioso. O Sam fez toda a diferenca, para eu seguir com a compra da minha primeira bike estou muito feliz. Obrigada Sam por todo o conhecimento e cuidado que teve, Obrigada MEC por ter funcionarios assim como o Sam trabalhando com vocês. read more

Very disappointed with this store. The staff is very disengaged and rude. The prices are high and their assortment is very limited. On top of that you need to pay for parking. Not worth going there. read more

I used to recommend MEC to anyone who would listen. Not anymore. Decades-long customer sad to report MEC has gone way downhill. Rock Solid Guarantee used to mean something, that they stood behind their product being of highest quality, any shortcomings would be fixed. Today, it just means broken things are ok and are "good enough." Here's a gem of a direct quote from their customer service about a broken zipper on a $400 jacket: "the zipper is still functional as it's only missing one tooth. You can get zipper lube ... and with some gentle use the zipper should work for a while longer still". MEC used to mean top quality that could withstand real life and outdoor conditions. Today it means it will break, and then rather than fix their own weak product, you can just find a way yourself to make it work for a while by using it gently. What an embarrassment to a brand I used to proudly talk to everyone about. I can't in good conscience do that anymore, not with service like this. So sad for MEC. read more

Came here and bought a female and male clip and a 1.25 meter strap so i can sew and make my belt for my climbing chalk bag. Pretty cheap worked out to be like $3 instead of paying $15 for a new belt. As well picked up a refillable chalk bag for $4.60. I am not a member here but if you come with a member you can purchase things here. Nice layout. And at times its hard to find climbing stuff in Canada or Vancouver. So this is the place to go. Friendly staff who are very helpful. read more

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Canceled my order- SCAM company I've paid for my order , 5 days later they sent me email that said this item it's not available ,sorry for that . This spam fake company deserve bad real feedback Order Number:12483856-000 Received: 21/08/25 My feedback is for their web side located Lower Mainland read more

I live in US and was hoping to deliver an e-gift card for my brothers birthday. Unfortunately not only it has taken them more than 4 days to deliver simply an online gift card but also I had to wait on customer service line for 21 minutes to be able to talk with someone and follow up on the issue. Instead of delivering on the same date, I was told that it will take another few days for them to process an online gift card. No wonder as a customer, I would not recommend this retailer to anyone if they are buying any thing online. Please be aware of their customer service if you are choosing them for an online shopping. read more

This review is not about the store. It's about the customer service when you call customer service at 604 876 6221. I bought a kids bike online and they were too lazy to ship it from their Surrey warehouse to my address in Vancouver. After 3 business days the bike was still in their warehouse waiting to be shipped. This was confirmed by customer service as well. I asked to talk to the customer service supervisor and Lina the supervisor just kept telling me they can't guarantee shipping it today or tomorrow. That making it more than a week. She was rude and was pushing to cancel the order and telling me to buy it at their Vancouver store. MEC train your customer service people or you will lose more customers! read more

Terrible service. They have cashiers standing around doing nothing while we waited 20 minutes to do a return in a separate area.. Does not make sense. read more

Customer service is arrogant and rude, nothing like MEC I used to know. Service went down the drain. Not worth my money anymore. Used to shop there for all my outdoor activities. Now, I avoid MEC like a plague. read more

I can't say enough about the service at the bike shop at MEC in Vancouver. Every time I've gone the awesome bike techs have helped me right away. They're efficient, friendly, and knowledgeable and they make you feel important as a customer. I literally will never take my bike anywhere else. I'd give them 10 stars if I could! read more

Good selection of products, knowledgeable staff (hiking shoes). It's great that they hire people who actually participate in the activities they sell for. However, this being hipsterville Vancouver, they'd do well to invest in training their staff on the ins & outs of customer service. I had my order sent to the store thinking it'd be quicker than home delivery only to find out it's sent via the same Canada Post mail. It took 13 days & items come in partial shipments, hence multiple trips to the store. That in itself was interesting. The folks at the pick up / return counter seem lost & generally would rather be elsewhere. It took the manager (?) over 20 minutes to locate an online package. He initially just said "it's not here". I had to show him my email & ask him to check again. When he emerged 10 minutes later (the room is the size of a closet) he handed my package over saying "it was randomly on some shelf ", looked at me, seeming to be wait for me to say "thanks"? No "thanks for waiting, sorry about that..." hmm.. read more

My partner and I were shopping for snowgear yesterday at the Vancouver location. As a member for 30 years, this trip was the worst. Not only could we not find the gear we needed, we couldn't find any salespeople to help. We also had the uneasy experience as we were constantly being followed by your security staff. Thus we left the store with nothing. As a ex-sales person with experience with 20 plus years in customer service including theft protection, I could say that this approach is not attracting customers by making them feel uneasy. read more

Have been a member of MEC for the past 20 years and have always been impressed with their products and service. Stopped by on the Sunday of the Easter wkd to pick up some cycling gear. Not sure when they renovated the cycling area but it is very impressive with a great selection of products at very reasonable prices...way more products than I recall in years past. We had a few questions and Fergus came to our assistance. He was very knowledgable about cycling and the gear and was able to answer all our questions...nicely done. And pleasantly surprisingly there were no line ups at the check outs...very unusual for a wkd. A very positive experience and can definitely recommend MEC. read more

Great Store! My go to for any outdoorsy things. I love hiking and running this place is great for shoes, gels, clothing and so much more. I always feel like I should get into other sports when Im here like climbling or canoeing. I also love their selection of backpacks. The service, everyone is really helpful and knowledgeable of their products. Yes you need to get a membership its $5, its worth it the exchange or refund policy is amazing. read more

I've shopping all over town looking at wetsuits and trying them on at various stores specializing in aquatic wear. Arrived at Mec today, and forgot my mask - yeeks - I was sent to the garage on the corner to buy some by the security person on the door who wasn't wearing a mask at the time, himself. Arrived inside the store (after spending $16 on disposable masks), found some suits to try and was told I can buy but not try on in the store. Left without buying anything. Went to Costco right after - they were giving masks away at the door! Wise up MEC - no wonder you're losing money!!! read more

Terrible customer service. Store manager (Sylvie??) she refused to confirm her name but regardless she was rude and downright discriminatory. I can't believe they hire people like this. NEVER shopping from here again. North Vancouver location is much better if you need to go into the store. read more

I ordered a down jacket (MEC APEX St Elias Expedition) at clearance price from MEC online, but they didn't fulfill the order even though the jacket was available in many stores when I did my order. My brother bought the last large clearance jacket in the Vancouver store. There were 2 jackets available in the North Vancouver store but the staff told me to just order online to save me from driving to North Vancouver. I waited 10 days and the order wasn't processing so I phoned and they said still trying to fulfill the order. I waited 15 days and decided I will try to locate a jacket myself. I found one jacket in the Quebec store. I phoned the MEC BC warehouse and told them I located a jacket. They said great we will now send the jacket from Quebec, WHICH I HAD TO FIND MYSELF. However, they still have not processed the order, no confirmation email, no money taken from my account, nothing. It has been 19 days and waiting. Horrible customer service. I do not know what their problem was, I was very polite on myside at all times, I was never rude. MEC just isn't concerned about fulfilling my order, again terrible customer service. read more

This was the first MEC location in vancouver and hence it is also the biggest and the most busy. Even though you do pay for a premium price the goods and the customer service expertise at this location is excellent. I have had no problems if I need to return a product, the company is very sustainable the most important the staff is knowledgeable. I am a hard-core outdoorsman and hiker. This is my go to location when I need to get any equipment which is most of the time. I am continually amazed at the inventory at the store. However in recent years there has been a change in focus to provide more options for bicycles. This is however not a surprise when you consider the growing trends in the city. read more

It is a high end store selling pricey equipments. Nothing wrong with that. But being cheap and not even provide a shopping bag is pathetic. Went here to buy some hiking socks after work (in dress pants and shirt; in case you think i dressed inapproirately). Hiking socks $35 for one pair.(not cheap) But guess what..when i check out at the cashier. After paying i asked nicely for a small bag. And the cashier just told me to go to the dirty recycling bin behind the cash register to grab a bag myself from there. It is disgusting. If you want to be green then give out paper bags. Dont be cheap. Even dollar shop can afford a paper bag and you cant? read more

Being a co-op is what makes MEC so wonderful. There's no swindling since every one in here is for the love of their sport. For everything outdoors related at great prices with a huge selection and very knowledgeable staff, I can never find a better place. Without fail, ALL the staff know their stuff about their particular sport. It's exactly what is needed when embarking on a new adventure. read more

I have been a member since 2000 and it's one of my favorite place to shop for sporting clothes and items. I find they have great selection, reasonable prices, good quality items and helpful staff. Items that I have bought there varies from hiking clothes, bike gear, yoga sports wear, travel items like travel mug or flashlight, snorkel gear, to rock climbing gear and waterproof jackets. I really appreciate their staffs' knowledge and they have helped me from buying a sleeping bag to hiking trail shoes. The store does get alot more busy on weekends so may be better to shop there on weeknights if you need to pick a staff brain on some sports gear. Overall, I have never been disappointed with any purchases and if something really doesn't work out, I think the store has a good refund policy. read more

Spring's here and if you're itching for an affordable and lightweight bike helmet, then look no further than their line of MET products (not to be confused with MEC's own helmets). This Italian company did some durability testing and they claim their helmets are good for at least 8 years from the time of manufacture. And best of all, one can be had for as little as $28 at the time of this writing. On the other hand, men's clearance clothing is now tucked into a tiny corner of the store, where there's only enough room for one person to browse at a time. But what a great idea it is from them, trying to discourage you from buying discounted goodies. Genius! read more

The floor staff at MEC are at best unhelpful. I've been to this location 5-6 times now; each time I leave frustrated. The sales staff are like rats that scurry when they see humans approaching. When you're finally able to flag one down, more like sneak up behind them and say, 'excuse me..." and they can't run, they usually can't offer much help either, "sorry it's not my department, have you tried someone in that department?", "computer says it's in stock but I don't see it, maybe it's a return?", "I'm not sure, did you want me to order one?" Today I went in to pick up a product their website says they have in stock. I looked in the proper section and couldn't find the product. After 10 minutes of walking around trying to get help I finally find someone. She doesn't know where the product is and no one is returning her call. So she takes me to the proper department. I wait another 2-3 minutes for the 'proper' staff to get off the phone. He doesn't know anything either but tells me they can order me one. It seems to me MEC is understaffed and their staff are somewhat indifferent. I won't be back unless I absolutely need something from there. read more

All outdoorsy types should be (or quickly become) familiar with MEC. It's a MEC-ca (yes, admittedly lame pun) for climbers, hikers, campers, winter sports enthusiasts, backpackers and other people in need of quality gear. I've personally been backpacking with a MEC rig since 2001. It's in need of a thorough wash, but he bag has held up through years of flights, hostels, trains, busses, ferries and other adventures. There's always staff around who are in-the-know about what you need to safely do any given activity. They have ideas for you about the gear and how and where to use it. Since it's a cooperative, shoppers are "members" and as such must purchase a membership card in order to make a purchase. When I got mine it cost $5 and was totally worth the quality goods and advice I've been able to acquire there. read more

MEC Vancouver - Outdoor Gear Near Me - Vancouver, British Columbia

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I was here a long time ago to buy camping stuff. They still have that, but a good portion of the store is dedicated to bikes. I don't remember that from before. My husband and his biking buddy say this store has much more selection AND better prices on bike parts/related equipment. I was with them today, and was surprised to find lots of clothing. I mean Normal Looking clothing you could wear on the street, besides their selection of obviously sporting wear. They even had casual summer dresses ( http://www.patagonia.com/web/us/shop/womens?k=1E ). They even had infant wear! (onesies, buntings, pants) I didn't check if they are extra earth-friendly or what (I mean... baby clothes at MEC?), but the whales and camping-like colours attracted me. I'll keep this in mind next time there's a baby shower for outdoor-loving parents. read more

MEC Vancouver - Bike maintenance also available - Outdoor Gear Near Me - Vancouver, British Columbia

Easily a place to spend an hour shopping and still end up with either something or nothing LOL. Love their outdoor gadgets, camping stuff on ground level, far left. Great key hooks, water bottles, etc but wished carried more lanyards. Service always stellar here. love their lifetime membership. Easy parking. Iconic location. read more

I have historically spent a ton of money here. I like their merchandise and I like shopping at a member owned co-op, but I hate, hate going to the store. The staff are the worst. When you can find them and get their attention they know a lot, but they are impossible to find, and when you do find them, they're generally doing something much more important than helping customers, which typically means talking to each other about their latest kayaking trip. Dealing with them on the phone is just as bad, if they can be bothered to pick up the phone, which is by no means a sure thing. In fact I'm waiting on hold as I type this (having been twice transferred to the wrong department.) read more

Don't get me wrong, I love the products and location of Mountain Equipment Co-op, however after ordering a girls mountain bike for my friend's child I've been more than a little disappointed with the time its taking to get the bike. After getting a confirmation upon payment, it was noted that the bike was one of three left in the country and coming from Ottawa. Expected arrival at the store 5 business days. MEC appears to present itself as a high-tech store, but now 7 working days and a young lady waiting patiently, they are able to give me any further details regarding its location in transit or arrival time read more