Williams was apparently bought by Signature Plumbing or as the person who answered the phone at…read moreWilliams "they are partners with Signature." Well the cost of setting up a cooler went from $150.00 with Williams to over $400.00 with Signature. Needless to say won't bother with Williams Mechanical or Signature Plumbing. Be careful.

We spent 35k to have Williams Mechanical replace three units three years ago; we had a very…read morepositive experience with this transaction. Annette and her team were responsive, their quote was competitive and the work was completed on time and well done. Because of this experience, we continued to use Williams for all of our plumbing needs. The last couple of experiences with in the last year have been less than positive (apparently they weren't able to keep plumbers for a period of time, so there was difficulty getting them out for plumbing jobs, long response times, multiple visits to complete one job), but because of our initial experiences, we continued to use Williams Mechanical. I contacted the office this week to request someone to come out due to an urgent (not emergency) plumbing issue on a part that Williams Mechanical had previously replaced. The office said they "couldn't find the paperwork" for the job (despite me having the invoice in my hand). I e-mailed Annette (owner) and she replied saying that she would get back to me by the end of the day - she didn't, nor did the office. I waited two days, then called and e-mailed the office and Annette again - no response. I again waited another day and e-mailed Annette again - no response. We are now 5 days out from when we initially contacted Williams and have an emergency plumbing issue. If you had asked me three years ago, I would have given Williams Mechanical 5 stars without a doubt. Tens of thousands of dollars of business and three years later, my opinion has completely changed. If you are looking for a responsive company who values your business, I can't say that you will find this at Williams Mechanical.

I'm so grateful that American was there for me today. I'm on vacation this week and had a house…read morewith zero air conditioning. I talked to them this morning and they were here this afternoon. They took care of everything promptly and were straight up with the pricing. It ended up being my capacitor and he swapped it out and we let it run for a few minutes before they left. Very professional service. Thank you guys

Second time that I have called these folks. My other HVAC unit heat went out and they fixed it;…read moremore importantly, they didn't take me for a cash cow and made reasonable recommendations. They found a life long customer!

The HVAC unit on my small commercial building needed to be replaced so I called 3 companies to get…read morean estimate for a new unit. I chose to deal only with companies who would provide a free estimate. I arranged for an estimate from Western Mechanical and was told nothing about a fee, or I wouldn't have had them come out. It took over a week to get an appointment. Then on the appointed day, the tech called looking for my location in Rio Rancho where he was sent by their dispatch, even though my building is in downtown Albuquerque. It was another week before they rescheduled at the correct location, and when they did, instead of the requested estimate the tech did a hasty unauthorized repair on my unit and charged me $198.49. Since no fees or repairs were authorized, I made multiple calls to Western to question the charge but could not get past the receptionist to talk to anyone and was put on endless holds. Only after receiving a threat to be sent to collections, was I finally able to speak to accounts payable. They claimed they had informed me of the fee in advance, which is completely untrue as I would not have agreed to it, and were unwilling to budge on the charge which I never authorized. If you choose to work with Western Mechanical, beware of hidden fees and be sure to get all costs in writing up front.

Always timely even in the super busy season. And if something occurs and a followup is needed,…read moreit'll get scheduled in a pretty timely manner. Have used them for various plumbing and HVAC needs for several years. A neighbor recommended Western Mechanical.

Air Pro completed a full HVAC installation last month. My previous heating and cooling systems were…read more20 years old, and they started making loud noises throughout the day and not cooling effectively. Additionally, the heating system was uncertain, so we decided to replace the entire system. I called Air Pro and spoke with Allan after checking their reviews and the Better Business Bureau ratings. I scheduled an appointment, and he arrived on time. Allan was upfront about the process, applied no pressure, and answered all my questions without hesitation. On the installation day, both technicians arrived on time. Their demeanor, professionalism, and knowledge were impressive as they explained the installation process to me. Allan arrived a few minutes later to ensure the removal of the old 5-ton unit from the roof and the installation of the new 5-ton unit went smoothly. He also addressed any additional questions I had. The total cost for the HVAC system was over $20,000.00, which I found fair. The billing process was clear, unlike my experiences with other HVAC companies, ultimately saving me money in the long run. Sometimes you don't get what you pay for, but in this case, we did; they went the extra mile to ensure my satisfaction. Three weeks after the installation, Allan still checks in to see if I have any issues with the unit. Their service after the sale is commendable. I would rate this company as a 5-star provider; their knowledge and experience are well worth the cost.

In my opinion and experience you should be very weary of the billing and hidden costs at AirPro…read more For instance you will be required to pay a $90 dollar "diagnostic fee," you will also be on the hook for the technician to drive to your house/business at $120 dollars per hour. In my instance I followed him around for 3.5 hours while he did approximately one hour of work. I was also charged $600 for refrigerant or $60 dollars per pound. The same refrigerant can be found retail for $10 dollars per pound. I did speak with Mike the owner about these issues he refunded a 5% Military/First Responder/Senior discount which the technician should have deducted. Also he refunded a half a hour of labor, despite our discussion about paying for drive time, filling out the bill on the clock and the lack of work done which I was billed for. I'm not saying don't use AirPro; I am saying you need to know what you are getting into if you do.

DO NOT HIRE THIS UNETHICAL AND CRIMINAL COMPANY In Albuquerque, NM, HVAC companies must obtain…read moreseparate electrical and mechanical permits before starting work, as required by the New Mexico Administrative Code (NMAC) 14.5.2.8 and City of Albuquerque ordinances. Mr. Robert Pallulat of Nespolo Mechanical failed to acquire these work permits as required by National and New Mexico State Laws. These regulations ensure that licensed contractors perform work--such as installing, replacing, or altering furnaces, air conditioners, or ductwork--to meet state and local safety codes. * Permit Requirement: Separate mechanical and electrical permits are required for heating or cooling and electrical wiring, respectively. Nespolo Mechanical failed to acquire either of these permits. * Mandatory Licensing: Only licensed contractors are authorized to pull permits for, install, and obtain inspections for HVAC ductwork and equipment. * Law Source: These requirements are mandated by N.M. Admin. Code § 14.5.2.8 and local Albuquerque building guidelines to ensure safety. Mr. Robert Pallulat of Nespolo Mechanical violated this Administrative Code by failing to pull both electrical and mechanical permits. * We never demanded anything, we asked to speak with Mr. Pallulat due to his journey men refusing to answer our questions and redirecting us to speak with Mr. Robert Pallulat. We called and texted Mr. Pallulat (please refer to evidence folder) and he responded with informing us with the following text: "I am at a training, I will call you back during lunch." We agreed to halt work until we had a chance to speak to Mr. Robert Pallulat, but it was Nespolo Mechanical that decided to stop the work altogether. It turns out that Mr. Robert Pallulat was not in fact at a "training," and he was instead getting extensive dental work done and not able to speak. I have provided Mr. Robert Pallulat's text response that he sent on the late evening of March 12, 2026 explaining that he could not speak due to anesthesia. Before we even heard that much from Mr. Pallulat, however, the Nespolo Mechanical crew member Ricardo Rivas returned hours after the work order had been stopped to ask if he could retrieve "something he forgot" from the back, and he then roughly ripped out the furnace they had begun installing and dragged it through our backyard and out of our property. Nespolo Mechanical has advertised on public television that they are clearing out their warehouses and offering "free furnaces" but the ground truth is exactly the opposite. They have distorted a rebate offered to any HVAC company by the manufacturer into a deceptive fictitiously false advertising campaign. Nespolo Mechanical, specifically Mr. Robert Pallulat, are attempting to distort the chronological sequence of events in order to distract attention away from the fact that they were in violation of the State of New Mexico building safety codes when they bypassed the permit process from the outset: * Process: Contractors must file for permits before starting work, and work must be inspected by a city inspector after completion as required by as required by New Mexico Administrative Code (NMAC) 14.5.2.8 Consequences of Not Pulling Permits Failure to pull permits in Albuquerque can lead to fines, work stoppages, and required removal of equipment to pass inspections. It is the responsibility of the licensed contractor (or homeowner in limited cases) to pull permits before work begins. The Nespolo Mechanical HVAC project was stopped BY Mr. Pallulat of Nespolo Mechanical. They had ordered and brought to our job site a 24-inch coil, and Mr. Pallulat had informed his crew to make room for that 24-inch coil. It was when the workers on site drew our attention to 24-inches being the incorrect size for the furnace they had already begun to install that we began asking questions about what was supposed to be present and only then were subsequen serious concerns raised. Our family - our one year old child - was left without a working furnace in freezing temperatures. Mr. Pallulat told his crew to abandon our work site and clear all equipment and materials, leaving our old but fully functional units out in the yard exposed to the elements, and therefore rendering them unsafe for further use. Mr. Pallulat failed to contact us until the following day via an extremely insulting and flagrantly inflammatory email which we will respond to here in detail, item for item (please see the email and our included responses below). In addition, we have audio and video recordings that clearly document the Nespolo electrical worker describing how he planned to install the electrical lines. The drill holes he left on our wall and the hole he drilled through it illustrate the path of the electrical lines he planned to install before we agreed to halt the project until we had received confirmation and clarification from Mr. Robert Pallulat, when he was supposed to call us back "during lunch"

Willing send a second technician to address the issues that its first technician did not address.read more

fixed my heater and had great customer service. came during emergency hours after thanksgiving.read more

This is the second time we've used Air Care for our heating/air conditioning needs. They installed…read moremini-splits in our house and we are extremely happy with the product, the price, and the service!! The technicians were courteous and efficient and always cleaned up at the end of the day, They showed up when scheduled and did an excellent job on the installation. Scott and Kayla and the rest of the crew's integrity, something that is all too rare these day's, earned our trust and admiration. They are our go-to for any future HVAC issues - I highly recommend them!!

Their service was quick for a neighbor. They fixed the problem with a faulty refrigerated air…read moreconditioner and their fee was modest. The neighbor was very satisfied.

Jason is Exceptional! His level of clarity in communication…read moreis superb. He was thorough in his assessment and documentation. Everything he found and did to fix our air conditioner was explained completely along with before and after photos. The Customer Service and Professionalism we recieved from the main office and Jason made us feel heard, taken care of and wanting to continue a future relationship with this company as we continue to service our air conditioner annually. Thank You again -Kristie Laskowski

We've used this company on more than one occasion and are repeat customers because they're…read moreextremely knowledgeable, professional and take great care to provide quality workmanship. Curt went to bat for us with the manufacturer when we couldn't get satisfaction and helped us get the water heater replaced and installed. We highly recommend this company.

Knowledgeable, professional, and trustworthy business. Petroglyph was very quick to respond to an…read moreissue with my water heater.