All I can say is that not all banks are the same not even some branches. Here at NIPOMO branch I've…read morealways been treated well and greeted nice. The staff are always friendly. But this time around I was very pleased with the care and interest that Sandra Cruz had toward my business loan inquiries. Whether or not I gotten the loan approved doesn't mattered as much as her approach to customer service. Well informed, honest, professional with a sense of humor. Much appreciated. See my review I left for the Grover Beach branch. And yes a SBA line of credit was approved! Thank you Sandra!

I have been here for seven years. Wells Fargo has always been very helpful and courteous. A special…read moreshout-out to Tyler who has gone above and beyond multiple times.

Everyone is super friendly and very professional. Always very helpful and welcoming. I opened my…read moreaccount at this branch a few years ago and have been going ever since.

Have u tried calling this place to ask for a simple question..... like, can u supply change rolls…read more I went in circles on their automated system. And don't even bother at their location in ag. U can't even talk to a person. U talk to a computer. Worst bank ever. Automation to the extreme.

Quite OK BoA branch - can have a moderate wait sometimes, but staff seem to try hard, they seem to…read morenote when you come in, what you need, try to solve problems. I've done a few things, business and personal banking there. Nothing 'advanced' - e.g. mortgage or line of credit, but I've been satisfied so far. Remember that time of day is super critical - if you show up when everyone is on lunch or right after work - there will be a longer wait. This is unavoidable in retail banking, I think.

Poor customer service. Place is empty and you have to make an appointment only to wait a half hour…read morefor someone to show up

Holly IIiff was supposed to help me open up new account, She denied me after calling the main…read moreoffice and they told her yes open her account. She said no I had the cash and I receive Ssi direct deposit, she profiled me. Shes really strange I don't think she should be working with humans. So I'll take my money elsewhere. She 100% off her rocker. @hollylliff

Very happy with the customer service for my business account at the Arroyo Grande location. Staff…read moreis friendly and professional. All my concerns are addressed quickly and they go above and beyond to meet my needs.

I used to bank here but they do not support their customers. I asked for a overdraft refund since…read moreit was not my error but they told me no. It's amazing that they care so little about a local business. Go elsewhere.

On site help is good, although I don't understand them asking me what I'm planning on using my cash…read morewithdrawal for. Online help is very poor, constantly getting locked out and trying to reset is frustrating. Will be changing banks this week.

This credit union has treated me with utmost pleasure, i have been greeted every time i walk in the…read moredoor. My experience there has been wonderful, the staff are very helpful and knowledgeable as well. Overall great place to bank and highly recommend.

They give great customer service Everytime I have went very friendly…read moreI am glad to be one of their customers because I trust them with my money

Hands down, the best bank customer service in the entire Santa Maria Valley. I have/had accounts…read moreat BoA, Wells Fargo, Rabobank, CoastHills, and Chase. NONE of these banks have anything on these guys. Almost no wait to get assistance with a rep. NO teller counter. You sit down at a desk, one on one with your representative. I have had accounts there now for 7 months. In that time, I have had to wait maybe 3 times, for under 5 minutes, seated. I usually go to the bank 3-4 times a week, as I am a business owner. The atmosphere is relaxed. Coffee and snacks as you walk in. CWB has attentive and knowledgeable reps who get to know their customers names, businesses, and lives. They do both business and consumer accounts. My husband and I were able to secure a commercial real estate loan through CWB after our previous bank, BoA (who we had banked with for over 7 years) would only approve a loan for HALF of the amount needed. In this case, local IS better. I currently have all of our business accounts at CWB. And due to CoastHills choice in making all of the their remodeled locations impersonal with no tellers in the lobby (see AG and Nipomo), I am considering moving all the personal accounts here as well.

After being with a takeover bank with no customer service, I was tired of being treated like the…read moreemployees were doing me a favor. I went looking for a bank that was helpful and understanding with customer service. I found that with Community West Bank. They were friendly & helpful and met my needs. Andy, Cindy & Sandra are what makes the bank so special. They asked me what I wanted in a bank. The helped me set up 5 business accounts, set up online banking, and be able to make transfers between the accounts. Thanks!!!

Hi Kortnee, here is my email: kathy.astorino@yahoo.com…read moreYou work at USbank? Or a affiliated with them? I had no problems with them until now. They taken care of any fraud in the past, so why is this so different. It's like I had no control over my money. I would think that amount wired should be notified immediately! The manager says there are a lot of wire transfer going out like that all the time. But not from my account! He said once I gave the code to someone that's giving the ok to take my money? Without a phone call? Without verbal permission? Sorry I'm not satisfied what he is telling me! Sign sorry in Santa Maria , Kathy

I just wanted to thank Danielle and the staff at this particular branch. I've had many…read morecomplications taking over as power of attorney for my mother, including bank accounts. Danielle was knowledgeable, knew exactly what to do and got it resolved immediately. I had attempted this in another branch and it went unresolved for over a month. After my initial struggles, I had planned to close out her accounts and transfer her over to my bank, but after working with Danielle, I have decided to keep her accounts there. She was very compassionate during a very challenging time with my mom's medical issues and the humanity and humor of the female staff here was truly appreciated! Thank you all.!

I have been with Bank of the Sierra for years in Pismo Beach, Branch 33. I have always had very…read moregood service with the tellers and the other staff. I feel as though I am still banking with a small institution with personal service unlike Bank of America in which no one knows you. I highly suggest this bank if you would like to be known on a personal level and receive wonderful customer service.

Very rude personnel...every single interaction. I would normally recommend a community bank, & not…read morea corp. in this case, I will be returning to my old bank, & sad to say I've had a terrible experience. Save your mental health, & avoid this Mickey Mouse bank, if you have other options, I recommend to use.