I just wanted to send a big shout out to the bank manager Susie, who has been a great help…read morethroughout the process of the loss in my family. She was very very very open to a conversation and helped answer all my questions regarding the process of taking over control of my family members banking accounts after death of a family member. She is very helpful and upon the second time of meeting with her, she remembered why I was coming into the bank. She remembered it was related to a family member. She didn't remember my name, but recognize who I was immediately when I walked in. Customer service like this is priceless.

We want to sing the praises of Susie, who helped us fix a problem with our credit card. She was…read morecheerful, kind, sympathetic, and just the best we could have hoped for. She is a gem of an employee. You and your customers are lucky to have her.

This is my first time at this branch…read more Upon entering, I was able to speak with a teller that directed me back to a young lady about setting a new account. I was assisted by Jose E who helped me open an account. He was super cordial and explain everything that I needed know. I feel that this is going to be a good relationship over my last bank. On a side note: This branch is super busy and they have multiple new accounts representatives and loan officers that are able to assist and at least four to five tellers on the line. The bullet proof glass windows are impressive.

Chase has terrible customer service. I've been banking with him for 10 years have multiple accounts…read morewith him. I've tried to contact a person to deal with a problem that they created with no success. When I finally do contact a person they hand me off to somebody else who handed me off to somebody else until I get disconnected. Maybe you should try a local bank that has a real people to support you.

Santa Cruz Count Bank has been amazing from the beginning. I opened my business account with them a…read morelittle over a year ago. Every time I walk in I always get the help I need and feel very welcomed by all the staff. Hands down best business bank!

From the owner: West Coast Community Bank is a community bank serving the banking and lending needs of individuals…read moreand businesses by delivering a broad array of products and services, all in one stop. Expect a friendly team of knowledgeable, experienced professionals, and excellent customer service. West Coast Community Bank is a top performing bank and a top SBA lender in the Silicon Valley. Because of this, and so much more, this is where the locals choose to bank. Give us a call today. Locations in Aptos, Capitola, Cupertino, King City, Monterey, Salinas, San Luis Obispo, Santa Cruz, Scotts Valley and Watsonville.

Great place to have my money. Professional friendly tellers and very efficient and reliable.read more

I really would like to take the opportunity to thank the members here at this Bank of America…read morebranch for the exceptional and extraordinary, customer service they gave to me and my mom throughout a process of transferring proprietary management on my moms account after the loss of my sister who was power of attorney before her passing. I can't remember the name manager who I spoke with on my visit, but she was very helpful with providing me with the info needed to get the process rolling and done. Thank you all !

I've banked with Wells Fargo for 40 years, and super disappointed recently with in the bank…read moreservice. Online, great...but inside the bank is just sad. Too few staff, no access to folks other than a teller.

0 stars worst service,never have people to help and the workers talk bad about clients to others…read moretake your money elsewhere.

I'm from Sacramento and recently moved to Salinas for work. I was amazed that I could make a phone…read morecall to the bank and a live person would pick up the phone. In sacramento you get a call center and have a difficult time getting in touch with personnel from the bank. I was able to get in touch with Andrew and he's great about calling back. He scheduled me a meeting quick and broke down the details of our accounts to help us understand how we could save $$$. At the conclusion of our meeting he upgraded our accounts and had great conversations. The staff is personable and attentive.

The tellers at the bank are very nice and they are helping you as soon as you walk in the doorread more

Thank God for Nancy. I went in to wire some money and…read moremissed something on the paperwork. Rather than send my money into the ether to never be seen from again, Nancy took the time to call me and confirm. Without her diligence I would be out several thousand dollars. Friendly, and obviously knowledgeable, staff. Highly recommended, especially if you want your money to stay local

Went to this bank again for business. Three people in line and two tellers just saying we'll be…read moreright with you! People at desk just stare at their computers! Totally opposite of the PVB in Monterey. I'm in and out in Monterey so quickly!

Terrible experience with the manager in Wescom Credit Union in Marina, California. The manager…read morethere not helpful with one's need. She doesn't return your phone calls after leaving voicemails nor answering your call after speaking with one of her associates asking him to speak with her. Very frustrating and angry not getting a response at all; bad customer service.

I'm a long-time CCFCU customer, and figured there may be a few glitches during the transition to…read moreWescom. However, no one called during my first phone appt. So scheduled another phone appt; bank didn't call till over 30 min AFTER the scheduled time! Also left messages on the Wescom site; no response till days later. (Note that CCFCU often responded within an hour, or so!) Moreover, their website navigation is horrible; has no help feature/button/selection, even after trying different browsers and devices (Chrome, Safari, FireFox...laptop, desktop, mobile (android/iOS), etc, etc, etc) Although CCFCU's website was very basic, it was at least user-friendly! I'm looking to transfer my accounts to another credit union with better service.

How can this be their least busy time? It's difficult to hear everyone who enters behind me gasp…read moreand grouse when they see the line. A teller needed help and hailed the manager. Once done helping that transaction the manager did open a third window. 15 people in line waiting 30 minutes each is about two person-days effort per hour they're extorting from their customers. We should expect better; they make extreme profits off of our money.

Twenty people standing there waiting in line and only TWO tellers "working "...chatting about the…read moremost frivolous unimportant stuff completely disregarding the time of all those people waiting...