I've banked at a few places over my lifetime and I've absolutely despised every one except for…read morePatelco. During the cyber attack I lost access to online banking for two weeks. But I got updates and progress reports regularly and all of my payments came though without any issues.

Just skidded into the local branch for a replacement card - basically 30secs before 5pm ... the…read moreteller, Samantha Ramirez was super friendly, no detection of "why are you here minutes before 5pm...?" Samantha was welcoming and jumped right in to support my needs - there were many. In addition, she requested backup when something didn't line up with what she needed to support my request(s) - Sean Mulligan stepped in to assist and resolve the matter immediately. He did so with ease and with a super jovial disposition. Nice suit Sean! In conversation - Yuri was helpful in locating branches in Oakland for my volunteer duties tomorrow. Everyone was super smiley and nice - makes me want to come at 4:30pm and see who is serving cookies!! Love this branch, team and superior quality customer service! Thank you again team! I fully appreciate you all for helping me at 4:58pm. ;-)

This bank has very conservative lending standards. That's great for the bank and keeps this bank on…read morea stable setting. It's not great for receiving the best rates on your savings. I have kept a safety deposit box at west America bank for many years. I pay them annually. This is okay with me. I place my dollars elsewhere.

This is the worst bank I have ever done business with. I had my business account here years ago and…read morethey close too early among other annoyances. Today I went in to cash a check written from this bank at this branch and they wanted to charge me a $10 fee because I don't have an account with them. Interesting that they can tell the money is in this personal account, but he's been a customer for 10 years or so. I can't believe they can stay in business.

I did a Yelp search for safe deposit boxes in Albany, CA. This Mechanics Bank branch was in the…read moreYelp results. Called the branch and they said they do NOT have safe deposit boxes. Asked the person on the phone if he knew which branches do and he said "No, you just have to call around."

Mechanics Bank is a good bank. Easy, simple, straightforward. The people who work though are…read moreincredibly slow to the process. There are about 4-5 people behind the counter and ONE is serving customers. It makes no sense and screams laziness. I have noticed this at almost every branch, which stands in contrast with over banks and the way they work.

I feel I was discriminated against for being Hispanic; an older woman treated me very rudely; I…read moreasked her if I could cash a $2600 check; she said no, not if I wasn't a member; I asked her what I needed to open an account, and she said my ID, but that she couldn't help me because she was helping someone else inside the building, and she left me standing at the counter and walked away; my money is worth the same as hers, even though she's white.

Kensington Branch. Of course, all Mechanics bank places are helpful but the Kensington Branch is…read morefilled with very special and most helpful people who go out of their way to serve customers. I am most appreciative of

I have been banking at Mechanics Bank for more than five years. Previously we have banked at all…read morethe big ones... Chase, Wells Fargo, Bank of America. The reason for the change to a small local bank is simply, customer service. If something comes up you get a phone call from a person. If you have a need you call and talk to a person and that person may be somebody you know, you may see them when you do your banking, if you ever go in there. Tech... they have been way behind on tech for many years. But! They have upgraded many systems, I can easily upload all data into QuickBooks, connect personal bank accounts with business bank accounts, make mobile deposits. Why do I stay at Mechanics Bank? The personal customer service. I don't like the limited ATM access. I think they give me a small allowance to use other ATMs. Then they charge for ATM access. This is new... A couple years ago. I don't use ATMs often, so no big deal to me.

Too many mistakes, I'm not gonna take the time to list a ll of them…read moreMachine broken fix machine eat my card will not give it back have to reapply deposit. It takes too long to process. I will not go on any further just ruins my car complaining I could add six other things but there's no point.

Ms. Gurule is the best. I was in a horrible fraud situation and in minutes to turn it all around. I…read morelove Mechanics bank and so grateful for Ms. Gurule!!!!

No work ethics nor customer service is needed to become a bank teller. I was in line with my…read moredaughter to deposit some coin rolls. The teller was slouching on his chair looks at me, stands up like he's force to do so, nods his head and signals me to come here with his index finger. All of that just to hear about the coin rolls are short and wrapped incorrectly with the wrong wrapper. At least put effort in providing customers with other alternatives, What a joke. Whoever is in charge, educate Christopher about customer service and let your employees eat sour candies while at work. The facial expressions don't help in this case.

I love working with a small bank and I hate working with big banks…read more The people in the bank know me and the lines are rarely long and the service is very good. I'm very happy with Mechanics Bank.

This place is just unbelievable. I've had numerous experience of complete incompetence in basic…read morebanking functions, made worse the 'couln't care less' attitude of pretty much entire team, at least the ones I've encountered. Went in today to do a wire transfer. Only one person there, of course busy with someone. They told me to come back in an hour. Which is like the fifth time this sort of thing has happened. You're supposed to just spend your afternoon dropping in and out until hopefully someone is available. SO, I came back an hour later and the lady was available. So, I walked up and told her I wanted to do a wire transfer. Barely looking up, she just said, the deadline passed for today, you'll have to come back tomorrow. So yeah, I got pissed. So, I asked her, 'what am I supposed to do. Just keep dropping in and hope for the best.' She looked at me like was an idiot and say, 'yeah, I guess, I don't know. Speak to the manager.' Then she wouldn't even go and notify the manager. I finally did speak to the manager and basically go the same 'tough luck' message. 'Try another branch' was the best she could do. But the whole attitude was 'we don't care. don't bother us.' I'll be closing my account here shortly. What a horrible outfit. This is about the fifth experience of this kind there

I used to.love Bank of the West. Since BM0 took over I despise going there. Everytime I need…read moresomething the cant do it or make it do much more complicated. Even depositing a check was an issue today let alone a wire transfer. I came in a few minutes after 3 it was after theit cut off time. So I was told to come back tomorrow. Funny when i went to Citi..they could do it only the money would not clear until tomorrow. Fine. I had asked BMO it they could do it.."NO ,come back tomorrow" I was a happy BOW customer for over 20 years now seriously trying to find time to transfer all my payments in and out for 14 units 5 properies to another bank

I love this bank! Very easy to work with. Very genuine nice people work here. I very recently got…read morea Home loan thru Bank of the West. My loan broker is Brad Coons. I can't say enough nice things about his work . He guided me thru this very stressful detailed process with success. And I believe I got a very good interest rate. !!I'm so happy and grateful for Brad.