I first popped in for crutches, but came back with my husband to check out their shoe selection…read more He's in construction and incredibly picky with footwear, but the Anodyne shoes in whiskey completely won him over. He loves them and highly recommends giving them a try!"

If you want an outstanding selection of any medical supplies you need: wheelchairs, walkers, canes,…read moreitems to keep your shower safe, back braces, even shoes for diabetics-anything you might need, head to this WONDERFUL store! Much more incredible than their inventory is their FABULOUS customer service. They can't do enough for you! I have dealt with three different people at this business and each and every one of them are kind and helpful. In this day and age, what separates one business from another (I can go to many medical supply stores closer to my home) is customer service! They give very fair prices, take insurance including Medicare, and bottom line are the best. I will continue to only go to Modern DME, Tarzana!

Unbelievable, they they delivered this belt after one month, a normal belt with a heating pad and…read morerepresentative told me to put it in microwave for 1 minute, not more because it burst, and I followed his advice an heated the pad and put it on belt and wore it. It burned my back so bad a that a blister is preventing me to sleep or take shower for more than week. Just be careful with them

I am pleased to report that this medical supply company is hiring some wonderful people to help us…read moreget through ordering our medical supplies and getting them quickly. Justin is an outstanding employee and has really stepped up to the plate in being a first responder to my medical supply requests. I have been treated like I am family with this employee Justin and I assume he treats all his customers like that seeing he didn't know me from any other customer and really stepped up and made sure that my order was fulfilled and sent out a.s.a.p. and then stayed with the case until he sent the second shipment out to compete the order. I wished all my medical needs could be handled by a person with such empathy and respect. He was professional and full of kindness and I can't say enough about his service and how it positively effected my life. Thank you Justin for having a heart of good, a savvy mind and a gentle demeanor. We need more people like you in this world. When someone does something they like, they are usually good at that and do it very easily and Justin made every bit of this normally stressful situation into a pleasurable cakewalk. Thankyou again Justin. Words really don't hold a candle to your actions. You are a hero to me and I'm sure I'm not the only one. God bless you and keep on shining bright. You are recognized and appreciated.

Got my earthquake supplies here and extra stuff for our first aid needs. Friendly peeps.read more

I was looking for a suit to protect my husband while he cares for people on the front line. The…read morestaff was able to put together a face shield, protective suit and get it shipped out the same day. Customer service was great and when I didn't know how to put the face shield together they sent me a video.

I went to AAA today because I needed (I thought) rubber tips for the back leg of a walker for my…read morehusband. The gentleman helping me asked several questions to make sure what I was looking for would work, then came out with a pair at a price that I know he wasn't making any money on. But his pleasant and reassuring demeanor, I'll be back if I need something else.

Not worth it!! I've been to this location at least 3 times trying to get scrubs. The first time the…read moregentleman helping me wrote down what I needed and told me to come back. When I did I was told my order wouldn't arrive for 2 weeks! On the other occasions I've gone there never anything I need in stock and when I ask when the next shipment will arrive the employees look like they couldn't be bothered. Anything I ask for they say "that's all I have. No shipments" So disappointed.

Horribly unreliable. The owner/manager Fred is rude over the phone. He was assigned by the…read morehospital, he was not chosen by me. It's obvious that he benefits from patients with Medicare and Medi-Cal. He gets his money regardless of his horrible bedside manner. His best solution to assisting you is "come get it in the valley or wait for the mail." He is dealing with sick people and care providers and he could careless. It has been a week since the request has been made after a week follow up phone calls and today he hasn't even bother to answer the phone or return messages. This business will be reported to the Better Business Bureau.

I am filing with the BBB after dealing with the owner this afternoon... I couldn't believe how…read moredeceitful and uncaring he was and on top of that using the pandemic as an excuse for his practices and behavior. Following is what I wrote in my complaint to the Better Business Bureau. When I told him I'd be doing this, he told me that he didn't care. Let's see what happens. :) Complaint Description: Failed to clearly cite return policy. Upon attempt to return it was blamed on Covid-19. That reason wasn't written anywhere so he changed his reason After trying to return an unopened product still in its original packaging, I was explained by the supervisor/owner that they don't accept any returns due to the current pandemic. I asked him how they were able to sell during a pandemic using that same logic as these supplies are shipped to them through supply chains and that he and his employees don't live in this building to which he had no response. I explained and showed him that nothing was opened whatsoever and continued to give the same reason, refusing to hear anything else. Once I pointed out that the receipt and signage said absolutely nothing about COVID-19 (and this being a medical company as well) he then changed his mind and said that the receipt states that they do not accept anything that is designed to touch the skin. I said to him that they are a medical company and everything they sell is designed to touch people. He said they accept returns on wheelchairs... I replied that people sit in it. Then I said that the pandemic excuse was a flat out lie and even if there was no pandemic then he still would not accept any returns. He said YES. I let him know that he's running a scam and that his signs should simply say 'no returns' instead of this verbal soup that's pasted at the bottom of the receipt that is designed to be confusing/misleading. Before leaving I let him know that he is marking up a $35 nebulizer by $90 according to online. He said that he is providing a service... then he mumbled something about it being my fault for not searching online first. Your Desired Resolution: I would like a full refund and to be able to return their brand new unopened product back and for them to be absolutely transparent about their return policy and to stop lying to customers for reasons why they won't accept a return.

Do Not Go to this place. Sales guy acts like he cares, but he doesn't. Once he has your money and…read moreyour not happy with something, you'll get screamed at. I have recommended this place to others but I never saw this side of him. I brought in an item to repair and when I got an over priced repair bill and took it home, it was leaking and not repaired. Sales guy literally screamed at me when I came back. Beware

We were told by Erin at Rosz Hospice that the wheelchair and walker were ours to keep for my…read morehusband because he had paid for them. We never used all these products they kept delivering but thought we could give to men who could use them at the VA. The day my husband died the truck came twice wanting even the shower seat. Erin lied to us and this whole giving and then taking needs to be looked into! It's a scam

After contacting Sherman Oaks Medical only to be told that they couldn't (wouldn't?) help me since…read moreI didn't buy my electric wheelchair from them, I contacted West Coast Medical. Carlos Ortega is a real pro. He had new, heavier Duty front wheels installed in a matter of hours. Call him FIRST! I'm almost glad I hit a pothole and broke a wheel!

I have bought a Mobility Scooter, a Walker and rented a Wheelchair. They are very knowledgeable and…read morehelpful. The just moved to Parthenia and Wilbur from Lurline in Chatsworth. It is our go to place for People with Disabilities. Reasonable Prices as well.

I have been going to West Val Care Pharmacy for years and always have a great experience. They are…read moreextremely friendly and helpful and I truly honestly recommend trying this pharmacy if you are looking for a pharmacy that you will be happy to go to.

I unreservedly recommend this pharmacy. They are the most conscientious and caring group I've met…read morein a long time.

A wonderful family owned business. Sondra was my first contact over the phone. She checked on the…read moreinventory for the walker that I wanted. I was in dire need because the brakes were not working at all so I wasn't able to leave my home. I thought it would be a week before I got the walker but the next day my walker was delivered!! Carlos who delivered it was so kind! I appreciated that it was so quick! And Juan emailed me my receipt with no problem. I highly recommend using this company!! They are professional, kind and efficient!

We rented two mobility scooters for a day at the "massive" Huntington Garden, Museum and Art…read moreGalleries in San Marino, California. Carlos was my hero for connecting with me by phone before the actual rental time. He explained where to meet with him, in detail. This was important because the Huntington Gardens had construction going on at their front entry gate, so Carlos guided me to an alternate entrance and THEN TO THE DROPOFF SITE on the Huntington property. Quite a gambit. Anyway, Carlos has the best personality. He is gracious and warm. He was prompt in meeting for the drop-off AND for returning to meet for the scooter pick-up. I called him to PLEASE pick up the scooters about 1 hour early, as we were both tired from our adventure. Carlos got to us early and with a smile. The two scooters we rented were excellent for "zipping" around the large property. The property is 207 acres, so trying to do that tour on foot was impossible for us two seniors. Really nice equipment that held it's charge. It was easy to handle indoors (in the galleries) and outdoors (commuting to and through the many gardens.)