West Val Care Pharmacy

I stopped by this CVS Pharmacy because I was in the plaza this store is located in. I had to use…read morethe bathroom so that was my primary reason to come in the store but I couldn't find one so I walked around the store to see their snacks option. The store is very cleaned and organized inside. There wasn't that many guest inside and their pharmacy area was very quiet. They have a lot of different items in here so you'll likely find what you're looking for but the price will vary, it's usually on the higher end which is why I don't come to any CVS much. I found parking in the plaza just fine but if you come during the busy time then you might not find a spot.

I had a very disappointing experience with this pharmacy during my pregnancy…read more My OB prescribed prenatal vitamins when I was 15 weeks pregnant. At the same time, I was also prescribed calcium and vitamin D as separate medications. When I picked up my prescriptions, I received the calcium and vitamin D, but I never received the prenatal vitamins. Since I had never taken prenatal vitamins before, I genuinely thought the calcium pill was my prenatal vitamin, so I had no reason to think anything was missing. I didn't discover the mistake until about 4 months later, when I was 32 weeks pregnant. After I was diagnosed with anemia, my OB asked whether I had been taking my prenatal vitamins and iron. That's when we realized I had never been given the prenatal vitamins that had been prescribed. When I contacted the pharmacy, I was told they had two profiles under my name and that the person handling my prescriptions didn't see the correct one. At no point was I ever notified that my prenatal vitamins had not been dispensed or were still waiting to be picked up. Learning 4 months later that I had never been given my prenatal vitamins was heartbreaking and extremely concerning. While I understand that mistakes can happen, medication errors involving pregnant patients can have serious consequences.

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CVS Pharmacy

2.7(119 reviews)

0.9 mi•Encino

Lately it seems like the majority of CVS stores that I visit are not stocked well, but this…read morelocation was very well stocked and there were several people restocking the shelves in multiple areas of the store. I was even approached to see if I was finding everything that I was looking for. The store is located in the Encino Marketplace, so parking is plentiful. Walking in, the store was bright and it was easy to navigate the aisles with the ceiling signage. The only ding that I have is that the ladies room needed to be checked, as only one stall had toilet paper. Otherwise, things were well organized.

Pretty impressed by this branch!! The pharmacy was super busy on Monday early evening, and the line…read morefor prescription pick-ups etc was long, but I'm glad there was plenty of staff handling everyone in a quick manner. Walking around the store, you have your little bit of everything: drinks and snacks, beauty hair and skin makeup products, travel essentials and toiletries, clothes, wine and alcohol, and for UPS you can pick up packages here as well as use the photo studio booth for photo pick ups at the counter. If the line is long with the cashiers, there are 2 clean and bright self checkout registers which are really nice. Parking lot is big and shared with other businesses. * Some aisles are locked so you need to press a button (which makes an announcement) for a staff to come assist

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Encino Family Pharmacy

4.9(91 reviews)

1.4 mi•Encino

This pharmacy provided great service, was friendly and knowledgeable, if you're looking for a new…read morepharmacy in Encino, this is a great option. I definitely will be returning back. Thank you guys again!

Dr. Amir saved me today. I have a terrible case of the flu and he was able to fill my prescription…read morefor Xofluza right away and have it delivered. He also sent over a flu and covid rapid test to confirm my diagnosis. Very efficient and thoughtful pharmacist. So much better than any of the main chains around. My family's been coming here for years and will continue to do so!

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CVS Pharmacy

1.9(321 reviews)

3.0 mi•Sherman Oaks

Prescription ordered by doctor from Sherman Oaks Hospital. It got here is 15 minutes and was filled…read morequickly. Just enough time to get a drink and slurp it down. Very well-organized store with security. I like the clean atmosphere.

I really hate to do this but you'll understand why as you read. So, my doctor put in for refills of…read morethree prescriptions I've been taking for over a year now for this little condition I have. Check. I get alerted when it's ready for pick up. Check. I always take advantage of their free delivery, which is great. I've been having these three prescriptions delivered for a year now without a problem. So, I go to my CVS account online to schedule the delivery. But for the first time, it says I have to talk to a pharmacist about one of them and answer some questions, after which they can deliver. Check. I call. After a few minutes on hold, I get some young woman who sounds like she's fifteen. Check. I said what questions do you have. She says something that makes no sense to me, but I answer all her questions and there were a lot. Check. Mind you, I have never had to answer questions before. Check. She verifies my address and says it will be delivered today. Fine. I ask if there's a window of delivery time, which there always is, as you have to be here to accept the delivery. She gets very irritated and nothing she's saying is making sense to me. Check. I finally get so frustrated that I say, "I'm speaking English here - I know I have to be here for the delivery and am just looking for a window - I've done this many times." Click. She hangs up on me. Check. I get a text saying they have my order and there's a link so I figure my time window will be there. But it wants a code they say is in an email they've sent. No email was sent. Check. So, I just figure it will show up when it shows up or I'll call in the morning. So, I'm about to go to bed when I decide to check on the original link I was sent. And what do I find? This young person has totally and obviously on purpose changed me to a shipment, meaning they mail it and I don't get it until Saturday. Not acceptable. It's two-thirty in the morning at this point - this store is twenty-four hours. So, I call. No one answers - for fifteen minutes. I call and get someone from the front of store and she informs me they're on their lunch break for thirty-five minutes. I decide to drive over there and just pick it up and so I can tell someone what happened. I get there. They're on their lunch until three-thirty. I decide to wait. I'm then told that their system is updating and won't be finished until four-thirty. I still wait. They finally open a window - well, "they" being one newbie who just started to work there. I tell him what happened - he's new - he hasn't a clue as to what I'm going on about. I tell him I just either want to pick it up now or have it delivered but the system is down and there's nothing he can do about it. I will remind at this point that we're talking about MEDICATION here. That someone needs. I may call over there in twenty minutes to see if their system has updated and if he can stop the shipment and deliver. At this point, if they can't stop the shipment they're gonna just have to do it all over again and deliver or, I suppose, I'll drive over there. I wrote a five-star review and noted that all the one-star reviews, of which there are MANY, seemed to be about the pharmacy there. Again, usually I set up the delivery online so I don't deal with them - very simple and works efficiently. But the young jerk who hung up on me? And then changed everything in the system to totally screw up everything on purpose. I don't wish anyone ill, but she should be fired. Sadly, as is obvious, no one from corporate OR this branch of CVS reads the comments. I'll do another update when all this is resolved. EDIT: I finally got someone on the phone at nine the next morning - she was appalled at what happened, cancelled the to be shipped order, scheduled the free delivery order, which arrived thirty minutes later. Thank heaven for a professional. Turns out she knew exactly who'd been the initial problem as they had two pharmacists out and had to bring in two new people. I don't like to get people in trouble, but if you're clearly out of your league, just get someone who knows how it works. I suspect she'll at least be talked to and since they record all calls I suggested they just listen to the call.

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ABC Compounding Pharmacy

4.0(69 reviews)

1.1 mi•Encino

Quick email and phone response time no issues at all…read more FREE Parking lot in back / underground off Libbit ave Valid parking ticket and they will give you a coin to exit

I'm extremely disappointed with the pricing practices at ABC pharmacy…read more I was initially quoted $365 for my methadone prescription, and when I called back just two weeks later, the price had jumped to $565 with no clear explanation. That kind of sudden increase is unacceptable. After doing my own research and calling around, I was able to get the exact same medication at another pharmacy for just $66. Methadone is a very inexpensive medication .20 cent a pill so this kind of markup feels excessive and, frankly, like price gouging. Patients rely on pharmacies for fair and consistent pricing, especially for essential medications. Situations like this create unnecessary stress and make it hard to trust that you're being treated fairly. I would strongly recommend that others call around and compare prices before filling prescriptions here. Oh, on top of that, the main reason why I'm recommending not going to them. They are rude mean men.

ABC Compounding Pharmacy - Drinking green tea Reducing stress Trying high-intensity workouts Getting enough B vitamins https://www.abccompoundingpharmacy.com/

Drinking green tea Reducing stress Trying high-intensity workouts Getting enough B vitamins https://www.abccompoundingpharmacy.com/

ABC Compounding Pharmacy - Prevent cross-contamination Clean affected surfaces Skip the supplements Ignore "folklore" advice https://www.abccompoundingpharmacy.com/

Prevent cross-contamination Clean affected surfaces Skip the supplements Ignore "folklore" advice https://www.abccompoundingpharmacy.com/

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In need of quick over-the-counter medication?

VDCrx

3.9(156 reviews)

0.7 mi•Encino

The pharmacists here are welcoming, patient and are very helpful, over the phone and in person…read more Valley Drug was recommended by a Vet internist and was referred by SouthPaw Vet. These drs had my dog on antibiotics for over 30days !! As a result of this pharmacy's feedback, I found another Vet who saw no reason to continue the antibiotics and the 50 day long (!) Steroids. Anyways, a great knowledgble group of pharmacists.

Well following up on the staff....I responded to the text for an automatic refill and got back " we…read moreno longer compound troche." So I asked my patient to call and speak to the pharmacist who didn't know what she was talking about. OF COURSE they compound troches and there was no problem. Then I get a text saying the messages are automated and that is why I shouldn't have gotten the text. Well, again, VD if you don't understand the damage your front office staff is doing to your business, you deserve them. Have taken my prescription to another compounding pharmacy near Cedars, LA Compouding and will suggest any of my patients who still use this pharmacy to do the same. They ship for free as well.

The ice pack with my dogs medication. Thank you for being so awesome!

My sweet cat, Charlotte.

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Walgreens

2.5(135 reviews)

2.0 mi•Tarzana

It's easy to get in and out of this Walgreens. It's not too big, but they have a good pharmacy…read moresection. They also have a photo print/copy service section.

Please do not go to this Walgreens. It has been one of the worst customer service experiences I've…read morehad. The manager, Maribel, always seems to be in a bad mood, no matter what day it is. She often comes across with an attitude, slams items around, and makes customers feel like they're an inconvenience. Even simple products like Colgate toothpaste are locked up, and when you ask for assistance, she responds as if she doesn't want to help. The only positive experience I've had is with Leo, the cashier. He is always kind, patient, and respectful to customers. Another ongoing issue is that the store's machines frequently break down, and customers are made to feel like it's somehow their fault. The store also doesn't seem to have much in stock. I've noticed other customers complaining that no one comes when they ask for help, and when someone finally does, they often seem annoyed or upset about having to assist. Since many people in this neighborhood are elderly, it was especially upsetting to see them being treated this way. I hope management addresses these issues because every customer deserves to be treated with respect.

Wine

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Aisle 15 and 16

CVS Pharmacy

1.9(235 reviews)

1.8 mi•Tarzana

I stopped by the store this morning to pick up my prescription. The pharmacy was really busy, but…read moreeveryone there was very kind. I also loved the new self check-in pad at the pharmacy -- no need to give your information verbally anymore, it's all electronic now. Such a convenient upgrade! I also want to give a big thank you to Josh (I hope I have the name right), the security guard. There was a lot of theft going on for a while, but since Josh has been there, he's always doing a great job, and his customer service is 5-star. Please give him some recognition for helping keep the store safe and enjoyable to shop in. To the managers: keep up the good work, and thank you for being there for the public. Tarzana CVS gets 5 stars, and security is #1. The female security guard is also always very nice and attentive. Thank you again!

You've seen the neon that the Tarzana CVS pharmacy is open 24 hours?…read more Don't believe it. Consider it closed between 1 and 4:15 a.m. I've gone in twice around 1:40 a.m. and found the shutters closed. On the first occasion three or four people were waiting for 2:10 a.m., when a sign says someone will be back. My visit wasn't urgent, but I wonder if some of those people were coming from ER. Supposedly, I learned on my second visit (thinking the first closure was an aberration), the pharmacy closes from around 1 to 2:30, reopens for a half-hour, then closes again from 3 to 4 for computer update. Supposedly they reopen at 4, but I remember a time when it was closer to 4:15 before my shuttle-banging got them to open. (I repented my annoyance when I talked with the attendant.) I don't know how they rationalize such dismal service -- if the 1 a.m. closing is for lunch, why can't they have lunch at 3 when they're forced to close for computer update? -- but I do know my current impulse is to seek another pharmacy, even if it forces me to venture out on hot days to get in long air-conditioned lines. PS: I suppose some attendants will say "I'll starve if I have to wait until 3," but I've learned that even a cup of water or a quick nibble of something will appease the hunger. The delay, for me, makes lunch all the better.

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Encino Care Pharmacy

3.4(25 reviews)

1.4 mi•Encino

Fabulous!! Why wait…read morefor meds when they will deliver to your house for free? They will even start your meds without the prescription hard copy if you fax it to them. Just make sure you have it to give to the driver when he comes to deliver. I used to get frustrated when my chain pharmacy didn't have my medications in stock. This pharmacy will order your meds for SAME DAY delivery if you put in your order in by 11AM. Oh, the best part? They handle Prior Authorizations!!

Don't know how but hospice Medicare fraud...don't know if pharmacy was involved but they no longer…read morewant refill my RX from my real Dr. always had great deliveries. But to just cancel someone who has been on continuous meds dropping them is very uncomfortable and impossible. Needs some investigation

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Shady...straight up robbery!

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16 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

DASHA M.

190

6 years ago

I was in the store while "Terri D" who posted the nasty review below and let me tell you...this woman drove the entire staff crazy! I had to wait extra long to be rung out and had to leave the store until she left. Her phone rang non stop and she wouldn't put it on silent no matter how many times she was asked. She was falling over, and I think she left her cane somewhere in the store. She was SO MEAN to the pharmacist, I think her name Is Irina. I come here often and she is always so informative and helpful to the customers and always find ways to cut the prescription cost when possible. I saw every single staff member come up to this woman and ask to help her, she said no every time! They must have told her her order is ready 5 or 6 times. These poor people, to tolerate such bad treatment and then to have their hard work degraded just because someone wasn't in their right mind. Please be kind into the people who serve you, including the pharmacist and their staff. You never know when You'll need them. This pharmacy has had a huge overhaul! The new management has done it so well! The staff is always friendly and professional. They are super helpful, and I hardly ever have to wait. In the time it would take me to drop off an rx at the chain stores, I dropped off, got help with otc items, got my meds and a consultation and got my parking validated! They now take All Insurances including United. They also have very cool vintage style toys. Also if you're looking for cast covers (like I was not too long ago), or different medical supply items they have a HUGE selection. The deliver, and get your medications same day if you drop off in the am - no more coming back tomorrow or the day after. I am switching all my rxs to here and suggest you do the sma read more

Gennady S.

7 years ago

Recently went to this pharmacy after a visit with my son to the pediatrician's office. I hadn't been here in a long time and looks like they changed a lot of things around, "under new ownership". I was greeted by no less than 3 people and Shelley, Jonathan and Lora all helped me find the things I needed at the front. I have never experienced service like this! They mentioned they now take many more insurances and offer delivery as well. They flavor kid's medication and Irina the pharmacist gave me tips and tricks for giving the medication to my son. This is truly a great place, I won't go back to the chains. Support your local business and shop local. Give them a chance, you'll be glad you did. read more

Kamila S.

7 years ago

It was my first time coming to this pharmacy and my doctor recommended it to me. The West Val Care team at the front desk were extremely nice and caring and the pharmacist Irina was very friendly and knowledgeable. She helped me out with all my questions and concerns, never have I met a pharmacist that knows everything so well without looking into a computer. As long as I live in the neighborhood or even move elsewhere West Val Care Pharmacy will be my go-to neighborhood pharmacy!!! read more

Lisa L.

6 years ago

The absolute worst pharmacy experience ANYWHERE. Do NOT go here!!! I plan on filing a report with the better business bureau about this HORRIFIC business, who discriminates and uses cruelty to demean their clients. I've know talked to several others who have had the same experience with West Val Pharmacy. No matter what, take your business elsewhere-- there are plenty of pharmacies in the area with very decent human beings who actually CARE about others. read more

Felix S.

7 years ago

This pharmacy is under new management and by far the best customer service I have ever experienced at a pharmacy. The Pharmacist is super friendly, professional and goes above and beyond to make sure everything is taken care of. Extremely happy with the service I get here, can't see myself using any other pharmacy in the future. read more

Vee V.

7 years ago

Just found my new favorite local pharmacy. Called and their pharmacy tech was not only super nice on the phone and attentive but took care of everything I needed so quickly when I arrived. The entire staff was fantastic. Their level of care and service can't be matched anywhere else ! read more

Lyusik S.

7 years ago

I love this pharmacy, everyone knows me by my name and they make it really easy for me to come and pick up my prescriptions. If they don't have the medication in stock they can always get it by the next day. They are super fast and easy to deal with, Highly recommended it. read more

Regina S.

7 years ago

I can't give high enough praise for this pharmacy. They are extremely helpful, ready to listen and direct you to the best product - not just the most expensive or brand name. I am more than happy to go out of my way to support this business and hope you will too!!! read more

Maria S.

7 years ago

Absolutely the best pharmacy around. Pharmacist and their staff are professional, knowledgeable and courteous. Great prices and the BEST customer service!! This pharmacy was there for me in an emergency situation and I will always be grateful for that. Thank You read more

Malvina S.

7 years ago

Absolutely one of the best pharmacies I have ever found. Fast and ultra friendly. On top of that the store is well stocked and has a wonderful assortment of all types of gifts, healthy and beauty aids. Outstanding in every way but most importantly the staff. read more

Steve M.

8 years ago

Absolutely the worst customer service. Don, the pharmacist, was heard on several occasions telling patients to take their medication with "a shot of bourbon" Until he retires I will never step foot in this pharmacy again. Completely unprofessional read more

V. P.

19 years ago

I've been using this as my exclusive pharmacy for years. The quality of service is so much better than the big drugstore chains, and they have a nice selection of unique gifts you just won't find in your typical CVS or Rite Aid drugstore. read more

Maurice S.

5 years ago

Wonderful, professional people to deal with. Fast friendly service, way better then the chain stores with personal attention and a smile. Very knowledgeable with prescriptions and vitamins and all of their labels are easy to read. read more

Marisa S.

14 years ago

The staff is not super friendly, but they are always nice to me and I've never had any issues with them. The wait time is very short and im in and out which is what I want. I will keep coming back. read more

Jeannine F.

7 years ago

Great customer service. I was very pleased with how efficient and prompt they were with my needs. Thank you. I've found my forever pharmacy!! read more

Sharon V.

4 years ago

West Val Pharmacy provides the best service in filling prescriptions promptly and with personal attention.

West Val Care Pharmacy - drugstores - Updated August 2026

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There's something uneasy and depressing about a store that- for YEARS- has pushed their agenda for…read more'wellness' and 'caring'- and yet is impersonal and downright rude in terms of actual customer service. KEVIN, the "Manager", is disinterested in helping customers, this is the third interaction with him where he's been hurt and makes it clear that he'd rather you go to another store than have to deal with anything less complicated than pulling something off the shelf. Note that this issue came up with Kevin a year ago, and he's consistently uncaring if it doesn't suit his agenda or his timetable. That that's not how you handle loyal customers. They employ one "homeopathist", who apparently splits their time between stores, and was not available the three times we called. Apparently, she runs her own business and puts more of her time and energy in that then in being on site for walk-in customers. Did manage to schedule a call with the owner, we'll see if that makes any difference in how this rather entitled staff handles loyal customers. Called on a Thursday around 3:30 to see if they had anything to help me address what felt like a hard-hitting cold or flu, RIGHT before a 4 day business trip starting that evening. Got transferred inadvertently to the pharmacist - a woman who was lovely and took the time to go through over-the-counter options. She said she would put them aside for me at the register. I literally jumped in my car and headed over- and traffic being what traffic is at that time, wound up right at the correct exit at about 5:15 (they close at 5:30). Called the store, got someone named "Kevin" who said they were 'already closing up for the evening' (? it's 5:15, but okay). I plead that I'd been in the car for close to 45 minutes for what should have been a 20 minute commute, and could I please purchase the items, perhaps they could just leave them outside or with a neighbor. NOTE that I've been frequenting this business for close to 30 years, and like so many businesses, have observed what used to be genuine kindness and care for customers dwindle along with the rest of the retail culture. So Kevin again repeats he's 'already closing the register' and cannot help me. I manage to park and make it to the front door at EXACTLY 5:31. EXACTLY. The store is already gated and there is Kevin - RIGHT by the front door - and he ignores my knocking. Yes. This 'caring' business about wellness that knows I am trying to beat a horrible cold before travel chooses to IGNORE the 30-year-loyal customer because it's uncomfortable for Kevin to show some compassion or kindness. He waves for me to go away. I plead that the pharamacist left everything right there at the register, could I just please pay cash and get my items after being in traffic for close to an hour? Again, he ignores me. That will be my last trip to Capitol Drugs. Caring and wellness, this place is definitely NOT about. And Kevin: I hope you never are on the receiving end of the unkindness you showed this 30-year-loyal customer... WOULD GO TO KING'S DOWN THE ROAD with far cheaper pricing for the same Chinese and Homeopathic remedies at 1/3 the cost of the re-branded Capitol Drugs items.

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