West Val Care Pharmacy is the main pharmacy we use. Irina is very knowledgeable and has given us a lot of very good information as to when we should take medications and supplements with the variety we take, as well as which brands are best for our needs. This pharmacy works very hard to accommodate everyone even trying to get things they don't have on the shelves. The people working there are all very nice. They remember our names and talk to us while we wait for prescriptions to be filled. If we have questions about any issues, Irina is right there trying to help us. I like that she is open to sharing her experiences of different things that might help us as well. She gave us the name of a food plan she used at one time. We decided to try it for our daughter because nothing else had worked for her to lose weight. Our daughter has lost around 28 pounds and feels better than ever! In this day and age, it seems like most pharmacies are very clinical. They fill prescriptions, call your name and ring you out. It is so nice to know we have a pharmacy we can go to that really makes an effort to know about us and everything we take, so the right decisions can be made. Thank you to everyone at West Val Care for truly caring about our health! read more

The best pharmacy in the area. The service is good, pharmacist very knowledgeable, staff is very welcoming and knowledgeable. They always go above and beyond to help the costumers. read more

I got a prescription transferred here but they didn't have the product. The lady was SO proactive and fixed my problem the same without even asking. Great service! read more

ABSOLUTELY THE BEST!!! I cannot say enough great things about this pharmacy and the staff especially the pharmacist Irina. Such an amazing person. West Val is not our home pharmacy seeing that we do not live in the area. Our babies GI dr is in the building next door and recommended going to them because they could compound our daughters meds. Best decision ever. Not only did they take the time to explain to me what compound medicine actually is in the beginning, they went out of their way each time to get the meds authorized by our insurance ahead of time to save us money. Irina is always very welcoming to both myself and my husband each time we had to get new meds. She takes the time to welcome us by name, discuss the health issue our baby is going through and really is just warm and helpful each time we go in. During this time with our baby being sick, it is very nice to have someone really there listening and concerned and willing to help. Just this week we unfortunately had to get another new med for our baby with hopes it's the last one Not only was this medicine $6,000 but there wasn't a pharmacy in town that had the liquid version. The manufacturer of the medicine was no help and every pharmacy we called their wholesalers couldn't get it either. We were stuck. UNTIL Irina went out of her way and spent the day calling around and found a local specialty pharmacy that could order it for us. Not only that but she sent over all of our information including a coupon for the medicine which made it only $50. HUGE!!!! I'm sorry, but there isn't a pharmacy in town that would go over and beyond like this one did. If you want great customer service, knowledgeable advice and personal care this is the place to go. Thank you soooooo much IRINA and your team. So grateful for you. read more

This place used to be great. My mother came here when it first opened in 1959 or 60- And I have been using W. Val since 1975. The former pharmacist Sue and the rest of the staff really treated me (And everyone) well My little chihuahua dog had had hydrocephalus and they mixed a special complex compound every month for 10 years for him. When I ruptured my back and needed to be on a very controlled substance patch- which had to be removed and replaced every 3 days. In I went twice a week- and someone always promptly took care of me. (For almost a year) I was so grateful for their kindness that when I moved to the desert about 7 years ago- I continued to have my meds filled at West Val and sent to me. I spend about $200 per month out of pocket and figured- (Given our long association)I would rather pay it to W. Val- if I had to pay some place. I would call my doctor or W. Val would call him and once authorized my prescriptions were sent down here. I have been on Disability since 2001- And since then have taken the same 3 medications at the same dosage. Now granted- These are controlled substances. But my records will show that after 21 years-not once have I ever misused them. So imagine my shock when about 3 or 4 years ago- I called in my prescriptions and the lady who answered the phone read me the riot act. I think it was a holiday weekend and my 30 day prescription would run out on a Sunday. (They are closed on Sunday and a holiday weekend leaves me 3 days without my medications) One of these meds is the kind you can't just stop. Your body will go into seizures. She screamed at me that if I couldn't wait an extra day or two. I must be a drug addict. and needed to go to Rehab. I had no clue who this person was ranting and raving at me. And then I found out that West Val had been sold and this lovely woman on the other end of the phone was Irina- The new owner and pharacist. Somehow- Some way- This was straightened out- And although many people told me to never use them again. I continued. Irina and I for the most part had an amicable relationship. (Despite the not so subtle remarks she would make to me on occasion.) And then- suddenly out of the blue- She announced to me that she would no longer fill my prescriptions. Something about my age (65) and the meds and how my prescription dosages never changed. (Her implication was that I had not ever cut down from the prescribed dosage. The dosage prescribed by my doctor of over 30 years!) This woman has the balls of a brass monkey and the same sort of compassion as well. I DO NOT RECOMMEND WEST VAL PHARMACY TO ANYONE ANYWHERE FOR ANY REASON!!! read more

Best pharmacy ever! The staff is so knowledgeable and friendly. They know you by name and it really adds a personal touch. Nothing like the big box pharmacy store where you are just another number. Highly recommend!! read more

I normally do not take time to leave reviews but I wanted to because West Val Pharmacy is fantastic. Their customer service is superb. As soon as you enter the pharmacy you're greeted immediately. They take such care and pride in their work and it shows. With all of these big chain pharmacies, I'm so happy West Val pharmacy still provides such a small town neighborly feel. Keep up the good work West Val! read more

West Val is the best pharmacy I've ever been to. I always feel welcome with the owners Irina and Gary and can ask them anything and get a knowledgeable answer. They also go the extra mile to help me with insurance problems. I won't go anywhere else. I highly recommend and love them. read more

I've been coming here for the last year with my prescriptions and today they say they can't serve me because my doctor isn't within 5 miles of them... Um, but I live just around the block. Who comes up with these numbskull policies? read more

Beware of this pharmacy. They lie saying certain medications are not covered by insurance (when they are) and jack up copays. They've been charging me $60/month and then $90 this month and Blue Shield says the copay is $5! West Val Pharmacy in Encino has been doing this for years basically stealing from me and probably many others. Bottom line, stay far away from these scammers and watch your copays people. read more

I have been with West Valley Pharmacy for years and I can honestly say I love it. Everyone working here is so kind, knowledgeable, and friendly. Anytime I have questions about my medications I'm always encouraged to ask questions for clarification and educated about them. I have also never had a problem with my meds, as they are amazing with refilling them almost immediately! Highly recommend!! read more

I can see I'm not alone, a lot of poor reviews! When you see this their is usually a very good reason, Can everybody be wrong?? So lets get after it, I called this afternoon to ask a question. from the Pharmacist. I was met with anger, rudeness, and hostility! It was more than just being unprofessional. I told her she needs to go to Business School and get a degree, or a finishing school for polite, telephone manners!! We all have so many choices of pharmacies to include CVS, Walgreens, and Rite Aide just to mention a few! Now having said this I can understand her demeanor, if you had to stand behind a counter and count pills all day long, and place a label on a plastic bottle, well, can you possibly imagine anything in this world more boring, and uninteresting?? I cant! I to would have an attitude! It is a career for people that have no personalities, who don't have to be a people person!! I guess if I had to do that all day long I would be angry and hostile as well!! This mom and pop pharmacy, could meet the same fate of a lot of other different types of business here in California, closure!! Remember what happened to the Titantic?? Try CVS in Encino shopping center with Amazon fresh, it's a large, beautiful store, and compare the treatment you receive!! read more

Excellent service. New ownership in last few years really changed the place. Very knowledgeable and they deliver. Highly Recommended.

Great customer service, good selection and friendly staff, Irina help me out with everything I needed. Am glad to have found this great pharmacy ! read more

West Val Pharmacy is incredible! Irena , the pharmacist and her staff, always go above and beyond to help me in every possible way! They truly care about their customers, and provide the best customer service.! They are very informative and their service is absolutely amazing. You won't find a more Caring and SupportI've group you can rely upon. Thank Irena and staff..... you're the best Andrea read more

I am a long time client of this establishment, this pharmacy was owned & operated by good people. It was an unfortunate time last year, when the pharmacy was sold to the now current owner & operator. I have had Nothing, but problems with this establishment. Terrible attitudes of the employees & owner operated. It seems as though, the poor working conditions ( under new ownership) is a catalyst to treating the clientele quite poorly. I am a sickly older woman, & having to fight or beg & plead for my medication to be available & ready. I have had to call numerous times in a week to make sure my medicine would be available, even though, I have been with this pharmacy for many years & I get the same medicine every month for years!!! In these times of hardship, I would prefer to Not have to have a fight, beg & plead for my medication. I sincerely hope, that will " get better", but attitudes Need to be Kind when dealing with people, especially people that are already hurting in severe pain & scared & worried about their medical conditions read more

Don't usually write reviews for pharmacies but you don't usually see one with an army of staff ready to help. Most pharmacies can't do anything when they get busy, not this one, they have people ready to jump in. Order was filled, picked up a toy for a gift (and what a selection of toys) and was on my way. read more

I am a person who doesn't usually complain, but i had the MOST HORRIFIC EXPERIENCE recently at this pharmacy, due in large part to a woman named Irina. For the past 30 years I have been a patient of a dentist in the same building as West Val, as well as other doctors. Consequently I have given a ton of business to West Val over the years, and most of my experiences there have been positive. But due to the Coronavirus, I hadn't visited the pharmacy in several months and was not aware if the ownership change. But a couple of days ago I encountered the new owner, Irina, who should be ashamed of herself for treating a loyal customer so badly. FYI I am partially handicapped due to several hip surgeries I've had over the past 3 years. I also have severe osteoarthritis all over my body. Consequently, I am not very stable on my feet and I occasionally drop things because my hands aren't able to hold them very well. When I entered the store I had a mouth full of Novacaine, and was wearing a mask and gloves due to the virus precautions. Apparently none of this mattered to Irina who was incredibly rude to me. While waiting for my dentist's prescription to be filled, I took the opportunity to browse atound the store to find things I needed, since I hadn't been in a pharmacy for so long. Due new ownership, the store had been rearranged so it was difficult for me to find things. I didn't know where things were, and I was using my cane and holding a basket for the items I was going to purchase. Additionally, I was having trouble reading the fine print on some of the packages as well as the price tags, so I'm sure I wasn't the most efficient shopper. The store wasn't busy, but it tiok a long time for someone to offer to help me. He was a very nice employee who remembered me from my many past visits to West Val. He took my full basket and gave me a new one. Apparently Irina saw me having all this difficulty navigating the store, and when I asked her a question she was very short with me and not accomodating to a customer who was trying to purchase several items. Maybe because of my handicap and the Novacaine, she thought I was drunk or a homeless person?? After waiting almost an hour for my prescription, I was still continuing to shop in the store. I has a full basket but she wouldn't let me set it down anywhere so I could get a new one to continue shopping. For someine with my challenges, this was very frustrating for me. On top of that, Irina started to tell me that I needed to leave the store. I was also embarrassed because my husband was in the car and kept calling me on my cell phone because he was worried about me. With 2 full baskets, i was finally ready to check out. Understandably, I was outraged at the treatment I was getting from her, especially since I waa purchasing over $200 worth of merchanduse. I asked her if she thought it was OK to treat a customer this way! She responded with "I don't care. Just get out of my store." I told her that I thought she needed help in dealing with handicapped customers, but she just rudely told me to "get out of the store and don't ever come back!" At the age of 69 years, I've NEVER BEEN TREATED SO DISGUSTINGLY by an employee, much less by an owner of a business! I've read several NEGATIVE YELP REVIEWS about this woman, so I know I'm not the only person to have experienced her RUDE BEHAVIOR. Needless to say I will take my business to another pharmacy where they are respectful and appreciate my business. I'm a senior citizen who now has several physical limitations, and I DON'T DESERVE TO BE TREATED THIS WAY BY ANYONE! I'm not looking for an apology. I just want other potential customers to know what they are in for from Irina if they ask too many questions or have any difficulty shopping in her pharmacy. Despite my aggravation with Irina, I sincerely hope she can shape up and try to have a nice day as she accommodates her customers, no matter their limitations. With the strife and difficulties we are all experiencing with the Coronavirus, I would hope that we could all be patient and respectful of one another. Life is too short to accept anything less. read more

I am delighted to have discovered West Val Pharmacy. Being relatively new to the area, it seemed that my options were limited to big chain pharmacies.While speaking to a friend recently, I said that I was unhappy with the chain pharmacy I had been using as they were unreliable and did not offer delivery service. She suggested that I contact West Val. The service and professionalism is outstanding. Irina, the pharmacist/owner is warm, friendly and so knowledgeable about the medications. They Deliver!! This is a great service during this time of Covid-19. Although they deliver, I look forward to the end of the quarantine when I can go in to the store and personally thank Irina for her great service during this stressful time. read more

I've used West Val Pharmacy for many years, as they are in the same building as our pediatrician. However, when the new owner, Irina Binder, took over, I followed her from her previous pharmacy to this one. She is wonderful and has only improved West-Val. She remodeled the store. She has added more staff. She added an online order service. Kudos to Irina! Thank you all of the previous, and new, staff. Oh...and lest I should forget, they do home delivery for a very reasonable (small) fee. (And they do validate parking...Thank you!) As well, during this awful time of Corona Virus, I want to thank West-Val, a small independently owned and operated pharmacy, and its staff, for continuing to work so very hard and take care of all of us who need medications and supplies. read more

West Val was there for me on a Saturday after a medical emergency required a compounded formula. Thank you for the professional, courteous, and compassionate treatment! I will definitely refer everyone to West Val! read more

I'm proud of you, Irina, for writing such a grown-up sounding response, but it's a little late. It would've been better if you had addressed me like that when I was your customer, not after I posted a bad review. I was avoiding listing details, but you force my hand. So what about the time when discussing a problem with you, a problem the pharmacy should be taking care of, and your only response was, and I quote, "You already took a half hour of my pharmacy's time." I said, "Your pharmacy took a half hour of MY time!" You said, "No we didn't." You said, "What do you want ME to do ABOUT IT?" I wanted you to do your job, Irina. Having a bad day? Then, one time I didn't hear what you said from across the pharmacy counter and I said, "What?" Then you mocked me by parroting back, "Whaaat?" in a wierd and rude way. Another bad day? Then when dealing with yet another error, you have staff who are allowed to yell at me, then hang up on me without me ever raising my voice. Another bad day?--just a few examples. WHERE was this respect you speak of these times? I was not ever disrespectful to you. Don was an owner, then Fred (the only good period--except for the same rude staff), then you, all in 2019. Count, that's 3 owners. You gave my sister, who you know has some brain damage from meningitis, the WRONG SEIZURE MEDICINE, even though you had filled it correctly before (but maybe that was Fred), and it had the wrong doctor, NOT HER NEUROLOGIST, on the bottle!!! She's supposed to have extended release, or she has seizures, and she is supposed to have Brandname, or she has seizures. Where was your oversight?? Susan may have taken this if it were not for me. Seizures are dangerous and life threatening. It's personal when you risk my sister's health and her life. This is a Pharmacy Board issue. Then there were the times when you put half the amount of pills in a bottle than what you listed on the outside. This cheats me and it cheats my insurance. Cheating is personal. No oversight. Pharmacy Board issue. Then, one time, I picked up my sister's medicine, went to the car, looked in the bag, and found you had given her 2 DUPLICATE BOTTLES of her OXYCODONE! Same script number and 30 pills each. If I had not brought it back into you, the DEA would've been all over this, knocking at your door. They track these things carefully. This makes you part of the opioid problem, NOT the solution. OVERSIGHT??? You would THINK you'd be exceedingly nice and respectful to me after I did the right thing for your business--after I saved your ass. These are all just a few examples of what I experienced at your pharmacy. I am not writing this to punish you, or I would bring these problems to the Pharmacy Board and the DEA. I just think you should do, and be better, and not punish your customers for having large orders that are then NOT filled correctly, making the customer perform their own "oversight" of what you are doing all the time--ALL THE TIME! And be nicer. I am SOOO happy at Reliable Pharmacy. They are great, no one yelling, or mocking, or hanging up, prescriptions ready on time, no errors whatsoever, totally on top of things!--just like the pharmacy we were at for 30 years before the pharmacist retired, before we came to you. Imagine that! read more

Personal service, everything you need to make a sick child smile, good prices and senior care aids all under one roof.... Any questions? It is worth the drive. Perfect for clients with low self esteem... they offer validation!!!! read more

I had my doctor send a prescription electronically recently to this pharmacy. It was my first time here, and it was a positive experience. I called before hand to make sure there were no issues prior to my picking up, and I gave my insurance information over the phone so I could be in and out efficiently. I was in and out within 5-7 minutes. The pharmacist was friendly and answered my questions. read more

I've never found another pharmacy that treats, their clients like friends when you walk through the door. They're discreet and will help you with any questions you may have. Everyone is friendly, personable and professional. They'll go the extra mile to help you out. Needless to say the customer service is excellent. I never have to wait long to get what I need. If you have a choice to go with a large pharmaceutical chain or West Val Pharmacy, I would suggest you check out West Val Pharmacy first for yourself. read more

I am completely honest when I say, West Val and the owner/head Pharmacist Irina saved my life. I have been going there since Irina took over and I always had great service and personal attention as do all of her customers. No ask of Irina and her staff is too much. Plus their prices are competitive and their professionalism is without equal. As to how Irina saved my life, no exaggeration, I had been given a devastating diagnosis by a doctor. I relayed all the information to Irina. She told me to immediately get in touch with a medical facility who had specialists to treat my situation. Fingers crossed that in a few months time my treatment will prove the devastating diagnosis WRONG. If it wasn't for Irina, I probably wouldn't be alive to write this review read more

I highly recommend West Val Care Pharmacy. The staff is very professional and friendly. The service was prompt and I felt really well cared for. Special Thank You to the Pharmacist Irina for a wonderful service and professional advice. I will definitely be using their services again. This is a fantastic company to deal with, very friendly and efficient. Thank you for your assistance in my time of great need! read more

I've been going to this pharmacy for 20 years or more. Recently the ownership changed and unfortunately the service has also changed. I have had too many bad experiences since the ownership changed. Not going back. read more

Amazing customer service. I had my prescription filled very quickly. The staff was very knowledgeable and efficient. Thank you for your help. I will definitely recommend this pharmacy to friends and family. read more

Great pharmacy! Loved the customer service - the pharmacist who helped me out was extremely kind.

The worst customer service possible. The pharmacist either lied right to my face or she dosen't know what insurance they accept and how to process claims. Either way don't trust this place. There are too many pharmacies in the neighborhood to deal with these people. read more

A pharmacy is a very stressful place, between dealing with insurance companies, sick people, and the government watching every step you make. A couple years ago, Westval unfortunately became a place that I did not enjoy visiting. However, In the last couple months the new owners have overhauled their personnel and they must have enacted significant employee training, because Westval is now back to being the kind of place that reduces, not increases my stress. A special thank you to Laura and Jonathan. read more

Great customer service! Definitely love coming here. Friendly management and conveniently located right by my work and pretty much anywhere near the Sherman Oaks,Encino area. read more

Great local pharmacy. Always nice workers. Fast fills. Always have what I need over the counter. Would highly recommend read more

Wonderful customer service. They are great and I highly recommend for any home health care needs. Thank you thank you Westval

Love this place!!! Always friendly and helpful staff!!! and always a great place to find anything you need from a pharmacy!!! Pleasure coming here! read more

This place is wonderful! Talked to a Pharmacist named Irina who was truly fantastic. So kind and helpful. Nothing like the experience we all usually have at pharmacies. Highly recommend this place!! read more

My experience with West Val Pharmacy has been nothing but GREAT!! Irina, the owner and pharmacist, was very helpful with my prescription. Great customer service!! Her husband/co-owner checked me out today and was equally as friendly as the rest of the staff. I highly recommend West Val Pharmacy! read more

Prescriptions are frequently incorrect. Delivery is always late at night. I frequently speak to Maria on the phone when I call and she can't hear, can't get the prescription right, and doesn't provide correct information. The only reason I continue to use them is that they have Neocate in stock for my son. The minute that is no longer needed, I'm switching to another pharmacy. read more

My boyfriend has been getting his prescriptions from here for almost 5 years now. It is honestly one of the best pharmacies we have been to. Everyone there is so nice and friendly. Even when it is completely chaotic and there are a lot of customers, screaming kids and just general craziness going on, they are friendly. They pretty much always have his prescriptions. I can probably only count on one hand the number of times they haven't had his prescription. Which for five years, that is amazing! They validate parking if you get a prescription or make a purchase so that's really cool as well! My only complain is that they have so many cool items and trinkets in the shop. So I usually come out spending more money than I originally intended to! Even if I make myself a deal like "Okay if it's here next time I will buy it." It's usually there next time like its taunting me and I end up buying it. I highly recommend this pharmacy! read more