Their motto "We care when it matters most" needs to be changed to "We care only if you have money"…read more My 22 year old daughter walks in with a chest wound and a fever and because she has a balance, we didn't know about, they refused to see her. This place puts money above everything. They dont give a crap about you unless you can pay.

I was sick. You know the kind of sick that only happens on Saturday when your PCP…read moreis closed for two more days. Sick-sick - the kind that you just know shouldn't wait until Monday. I had an incessant cough - so bad that I was having trouble catching my breath. (Why I didn't tear my husband away from his football game and take me is still a mystery.) I hadn't been to urgent care since the middle of Covid. I figured I might as well go back to the last place I had been. They were close and in the past, quick. I got there to find them closed with a homeless person passed out in front of their entrance. Now where to go? I've had more than my share of lousy service at AFC so I continued to look. I saw Approxie care on the list of sites. I was a good 10 miles away but I at least knew where it was - I had received a (drive-thru ) Covid test there. I arrived to find one other family in the waiting area. I grabbed a mask, quickly checked in and sat in the corner to distance from the others. Check in was easy, you know the drill - hand over your cards, fill in the papers on the clipboard and have a seat. No different from most any medical encounter. I waited no more than 10 minutes when I was escorted into the exam room. A young girl - high school young - took my vitals, asked me about what was going on and swabbed me for Covid and the flu - pretty routine. In the back of my mind I wondered how a teenager was qualified to work there but she told me it was her third year in the medical program at Bob Jones. Later when I thought about it, I was impressed that Approxie was actively supporting our young people in their career paths. Dr Shah soon came in, listened to my chest - he didn't need to ask me to cough. I'm sure had heard me through the walls. He asked a few questions, listened to my chest and diagnosed me. Apparently my symptoms were textbook for walking pneumonia. It was just a gut feeling, but Dr Shah's bedside manner immediately made me trust him. He did do a chest xray to reassure me as bronchitis and I are no stranger. He prescribed a breathing treatment and antibiotics and sent me home with the standard rest and hydrate and like that, less than an hour after I entered the building, I was driving home. The only issue that I had was that Dr Shah told me to do the breathing treatment twice a day but my orders and prescription both said once a day. By the time I called the office to confirm, they were closed. The medicine had me feeling better in a couple of days though 3 weeks later I still have a cough. Approxie definitely isn't the most convenient place to my home but if and when I or a family member needs urgent care, this is the place we are coming too. I really can't say enough about the care I received.

They take walk ins ahead of people that have an appointment. Don't waste time with making an…read moreappointment. Just show up and you'll get in sooner. Or, better yet, go somewhere else that honors your appointment time.

Waited hours for a migraine. NP said because she did not…read morehave a DEA license they could not give me fluids nor draw labs. She listened to my chest and looked in my eyes. She said she call would call in meds for nausea. The meds were never called in. I ended up in the ER in the middle of the night. They were able to give me fluids and benedryl and nausea meds. None of which required a DEA license. I will be filing a complaint with my insurance company.

I am very impressed with the ApproXie Urgent Care at Haysland. Today marked my second visit. The…read morewaiting room is spacious unlike some others where a large crowd is sequestered in a small room, seemingly ideal for sharing germs. On my visit today Melanie was courteous, professional, and personable the total elapsed time from walking in to leaving was 15 minutes.

Very fast and efficient. The doctor I saw answered all my questions and addressed my concerns and…read morewas very kind. The outside is odd but the inside is pretty and all the staff was considerate and kind! Will be back!!!

Dr. Mowery is fantastic! He is very attentive to me at every visit and seems genuinely concerned…read morewith making sure he has a proper diagnosis before making any discussion. The nursing staff is amazing too. At my last visit, Sheila was very professional, courteous, and thorough with my consultation. The office was very crowded that day and she checked on me during my wait as well as kept me updated throughout my visit. She is a great nurse! I always have a great experience here and will continue to come in the future.

Ah, American Family Care, where great medical care from the Dr's and Nurses and local staff meets…read morebilling department chaos in a symphony of incompetence. If you're looking for a clinic that can treat you but excels in ignoring your secondary insurance requirements and botching even the simplest instructions directly given to them by the insurer, look no further. This is the place for you! It's honestly impressive how determined they are to not follow directions. I watched in awe as my secondary insurer, a living, breathing human being, literally spoke to them on the phone and explained exactly what was needed. Like, step-by-step, as if talking to a toddler with a billing system. Did that help? Of course not! Why let clear communication ruin a good disaster? Instead, American Family Care billing department decided to go rogue. They billed incorrectly (again), sent the wrong billing codes (bravo), and then didn't even provide the additional information requested by the secondary insurer. And don't worry, if you're hoping for updates or resolution, just sit back and wait forever. Their follow-up skills are so advanced, they've transcended the concept of time entirely. Emails? Vanished. Callbacks? Hilarious. Accountability? nah...But wait, it gets better. Ever try to email them? Or send a letter? You might as well attach your message to a balloon and hope it floats into the right office. Responses are rarer than a solar eclipse. Apparently, their inbox is a black hole where accountability goes to die. And their physical mail? Probably stacked under someone's lunch leftovers. If you enjoy endless phone calls, re-explaining the same thing fifteen times, and playing detective just to get your bills corrected for care you already paid for with the primary insurance congratulations! You've found your happy place. In short: great place if you want to feel like you're participating in a billing scavenger hunt with no prize at the end. But you will get treated. Avoid unless you're trying to test your patience and sanity or writing a thesis on bureaucratic failure. Primary insurer, no problem...Secondary-DISASTER-no clue what they're doing but it's not the right thing. All the work they put in for $35 far exceeds the return they would get. Amazing.

Beware billing practices at this facility. While they claim to accept Medicare and Tricare we…read morewere billed for a routine visit improperly. The visit occurred Feb 6, 2023 and we were billed shortly thereafter. After contacting the clinic billing office we were told to ignore the bill as it was not filed with Medicare and would be. We heard nothing afterward and assumed that the insurance settled the bill. Then 2 and 1/2 years later (July 2025) we received a "Final Notice" with a threat of turning the bill for $125 over to a collection agency. I visited the clinic immediately and they insisted that insurance did not pay. This was a routine visit and I'm quite confident that it was never filed and after two and a half years, its too late. I paid the bill but should not have had to. Very poor billing service.

Took my daughter in for heart pains and pain down left arm. Dr. Pivovarov checked her out…read morethoroughly. His office did a chest x-ray (in case of lung issues) and ECG. Of course, oxygen level, blood pressure, temperature and pulse also taken. He listened to her concerns and thoroughly examined her - listened to her heart and made sure she was ok. It wound up being a gas related issue in her stomach (doctor saw it on x-ray), and she is fine. He put us at ease and shared all the tests he was doing. I would definitely go back!

Long term patient with Dr. Webster and I never leave reviews, but I have to say this...I have never…read morefelt more comfortable and judgment free with a primary care EVER. Everybody at this office is friendly, and Dr. W has put up with me when no other doctor in my experience ever has. Sure, there is a long wait here sometimes....its a walk in clinic lol what do people expect. I had my monthly visit today, was out in under 2 hours, and this was on the longer wait side. It's not that bad. For quality care and a doctor with EMPATHY...I'll take it. Thanks to everybody at Horizon's for helping me struggle my way out of a major hole. I never could've done this without you all. Will ("Matt")

long term patient there... if Dr. Webster is not there for some reason, it sucks major rubber…read moredonkey hose ... Otherwise, if he's there, they are slow, but competent. Friendly, generally. High turnover, though, among staff ... does not bode well for the patients. Staff seems to have attention deficit. On a Monday morning, I made an appointment for an RX-refill visit via their Healow app (online). Tuesday morninng I got a cancellation of the appointment via text. So, Wednesday, I went there as a walk-in. Arriving about 2:20 PM. I finally saw somebody at 5:40 PM. Or, rather a person (not the doctor) came into the exam room and said "sorry for the wait". ... little comfort.... I left ... wonder if the prescripts will be transmitted...???

Quick visit and did the testing I felt was appropriate. The staff could have been a bit more…read moreengaging. Not sure that I totally agree with the billing plan --if you have insurance you pay $75 and if insurance covers any of that then they credit your account-- so as to assume I would come back for future services--what if I never come back, then that's just money in their pockets??

Love the doctor on staff here. Always super speedy, and also understanding and feel well taken care…read moreof. Highly recommend

OUTSTANDING PERFORMANCE! I just utilized this facility using the VA urgent care benefit and I am…read moretruly amazed at the wonderful and timely service I received from the CRNP Candice Nicole Blackwood. I was in and out in a decent amount of time. Physical location was clean and inviting. I hope I never need to see them again, but if I do I'm glad that there are some professional medical workers at this location. Thanks to the entire staff. Have a wonderful weekend.

I do not recommend anyone wasting time here. I went to see Dr. Hillary Pennington for covid…read moresymptoms (my husband tested positive days before), and she honest to God blamed my ear pain on the mask i was wearing. I had the mask on for a total of 15 minutes. I put it on when i got there, as a courtesy, in case i was positive for covid. She made me feel like a joke. Imagine going to the doctors office, paying a copay, waiting to be seen, only to be told that "Oh, your ears are probably hurting from the mask". I explained to her my other symptoms and she said she would call in medicine. Four hours go by, as i'm waiting for my pharmacy to call me. I call them first and realize Hillary Pennington never sent it over. I had to call her Urgent Care office back and let them know that she never called it in. I never got an apology. This was my first visit and I am disappointed by the lack of professionalism. Secondly, my husband has been there twice in 10 days for an ear infection. He has been misdiagnosed twice and going to a different doctor to get a proper diagnosis. He was seen by Dr. Ehtisham Khan. The medication he prescribed did nothing. I know there are different types of antibiotics for inner, middle, and/or outer ear infections. So to sum it all up, just go somewhere else. Don't be like me and waste time, money, and energy at this place. It makes it all worse when you are sick and being treated this way. If you want a doctor who genuinely cares about you and wants to help you, literally go anywhere else. I hope this review is helpful.

stay away!!!! this is such a rip off!!!! $3000 to be pumped full of hormones (mostly testrone) i…read morehave acne & hair growth everywhere!!! i never had the improvement advertised and my gynocologist just told me that my hormones are so screwed up from the implants that it may take over a year to see the sideeffects improve!!!! the doctors are a joke!!! run dont walk away from this company!!!!

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