I was a walk-in patient. Filling out paperwork on my phone was a pain ( I'm old-school), but…read moreotherwise all went really well. They were not too busy and I got in as soon as my paperwork was filled out. Nurse practitioner was caring and kind. No complaints!

Very low quality care and took over an hour to be seen at an urgent clinic who doesn't seem nearly…read morebusy enough. Take business to a different location

Decided to find out what I had ( was sick for a week). Went…read moreonline and made a hold my spot reservation for early evening. VERY easy. Feeling worse, I called and asked if I could move it up and was told to come in. Checked in at entry and checked in with host and supplies insurance info. With in 30 minutes I was in a room and being seen! Awesome and friendly staff. Highly recommend if you can't get in to your regular caregiver.

Locally owned and operated - quick in and out but safe from the ER waits! We recommend and have…read moreused several times for quick and convenient non appointment care. Located in the old Tops Shies building.

Went in two separate times during the weekday and each time there was only one patient before me…read more Filled out paperwork, was seen by a nurse practitioner ( female the first time male the second time), had an extensive thorough exam, given a prescription and paid; I was out the door in 20 - 30 mins. I'm a retired nurse and I can be a very assertive/aggressive patient if I believe that things aren't being done right. I felt at ease seeing that I was being taken care of by competent and professional staff. I was really impressed that they actually looked at my history and notes from my previous visit. They addressed all my questions and concerns; I was very pleased with my overall experience.

I took my Girlfriend there on a Sunday for severe back pain , paid the Hundred bucks they said is…read moreall it would cost if paid up front ( later billed my Girlfriend for about 30 bucks more ) , and never saw a Dr. A Nurse came in and Diagnosed her, treated and released her. Seems like a lot of money for not even seeing a Doctor, and then Billing after they said we were paid in full. Angry ,Disappointed, and her issue remains. Chad

I have a history of bowel obstructions and have been to the emergency room 5 times in the last 7…read moreyears. This was my first time at Mercy and it was by far the best experience. I was welcomed and seen promptly. I came in on a Saturday afternoon. I saw the doctor within half an hour. I had to do a two hour contrast CT scan so I had to be there on the longer end but they made sure my family had snacks and drinks and I had plenty of warm blankets. I was very happy with everyone I was in contact with.

Excellent staff. Waiting room was a very clean, nice, calm environment -- not overcrowded. Very…read moreimpressed with the nurses and doctors.

May need to update your false or "just walk in" phrase. My sick child and I "walked in" before 6pm…read moreway before closing time. I came here after going to Medexpress down the road sadly they are now closed and got bought out by Mercy. On their door it directed us to go to Mercy. We approached 3 unfriendly staff members who quickly tried to get rid of us by saying they had no appointments available and they would be able to get my daughter in the following day at the Springdale office which is an additional 25 mins further away from home. The lobby had maybe 2 people waiting. I would understand if they were bombarded but that was not the case. There were more staff members sitting around than patients waiting. Needless to say I was turned away and my child was not seen.

I came into their clinic on Sunday, 1/26. I was prescribed antiobiotics and they sent it to Harps,…read morewhich turned out to be closed. I immediately called to get it transferred to a pharmacy that was open, as I needed the antiobiotics for extreme pain I was experiencing and had been for almost a week. Come to find out they never called it into the correct pharmacy. They actually sent it twice to the one that was closed. Monday morning I am calling this urgent care along with both pharmacies where the mix up occurred. I was informed by the pharmacy that had been closed, Harps, that they had gotten my prescription called in but then the provider called to cancel it because it had presumably been "filled somewhere else". It had not. The other pharmacy, CVS, informed me that no one had called them and no information came up under my name. My prescription was now no where to be found. I called back the urgent care office to get it fixed. After almost 24 hours of not getting my prescription, they finally said they would recall it in to Harps pharmacy. After about 20 minutes I called the pharmacy to see if my prescription was in, and it had in fact not even been called in. About an hour later I call the urgent care office again. Still had yet to be called in. I persisted that they do so, but they were "so busy" and could not give me a time that they would be able to get it in. I even had my boyfriend call with similar results; no one had called it in and there was no hint as to when I was going to receive my prescription. I have been in excruciating pain and this antibiotic is the only thing that will help. Over the counter pain relievers like ibuprofen have not helped at all, so I needed something prescribed by a doctor. As of right now I still have not heard back and it still has yet to be called in. You would think that a medical provider would be more apt to fixing their own mistakes and making sure a client gets the medicine they need, but that was not the case here. I was not taken care of or helped at all, and because of their mistake in the first place I was inhibited from getting the medication I needed. I eventually had to call my doctors office at home to get them to send in a prescription for me, which they did so swiftly and promptly. I will never be returning to this urgent care again.

My son recently had pink eye () and I went straight to the NWA pediatric walk in clinic in…read moreFayetteville. I was in and out in under 30 minutes. Our primary doctor is Dr. Ferebee and we love her but we saw dr. Rasmussen this last time and I absolutely loved him. He was so so kind. Answered every question I had and was very thorough. I would most certainly recommend NWA pediatrics clinic to anyone!

it does good work at keeping people healthy. but why on earth would you make patients wait so long?!read more

It's always a great experience and my health focus is a priority. I have had an easy transition…read morefrom my last doctor of 20 years to here.

Dr. Bracy is very knowledgeable and a great listener! And the nurses are always so so great! Make…read moreyou feel like they really care and always so sweet and uplifting. Never had a bad nurse which is very different than other clinics i've been to. Also got in within two days which also never happens anywhere else!

Both my parents have been patients here. Multiple times. Multiple days. CCU, ICU, regular rooms,…read moreoutpatient. And I've helped them navigate the process. So this review is an outsiders perspective. There are some amazing, fabulous people working here. I'd say 97% of the people I interacted with were stellar! And I think the select few uncaring, ignorant staffers would be found anywhere - I don't know how they could eliminate all of them - but I know they try! Food in the cafeteria used to be AMAZING!! Seriously there were many time I thought I should go eat there JUST for the food. Sadly when I was there for 3 weeks in Dec 2016 the food was NOT the yumminess I remember. The sandwich bar is still good!! I especially love the pretzel bun! And they're made to order using quality ingredients. Not skimpy either - nicely done on the balance of ingredients! However the entree and sides that in the past tasted small batch homemade and nutritious (aka not fried) have become industrial, prepackaged glop and mostly fried and/or dried out. The best line was someone's comment that the roast turkey was so dried out it looked like "toast"!! Ha ha ha! Highlight - 2nd floor coffee shop!! A real espresso machine and ab fab smoothies! They also have tasty sweet treats and usually at lunch a soup (which may or may not match the cafeteria)! Speaking of coffee - some floors have free and accessible coffee, tea, ice, etc but some don't - I encourage you to walk around or ask! If you have to be in a hospital this is probably one of the best around. They have some of the BEST specialists in the entire region. I especially think the Walker Heart Institute is amazing! You'd have to go to a much larger metropolitan area to do better! Best advice - stay out of hospitals - they are not a good place to be . I'd give 5 stars for the hospital but had to drop a star for the current quality of food.

Their security needs some work. I was there a few weeks ago, and I was grabbing some lunch when I…read moreheard a man on his phone saying that he was trying to get food, but "this old lady needs to hurry up and figure out what she wants." When I turned around, I saw a man with "Security" on the front and back of his shirt staring at me. I asked if he was security for the hospital, and he pointed to his name badge and said his name was Dylan. I simply grabbed my lunch and went about my business. However, this behavior is unacceptable and unprofessional.