I was a walk-in patient. Filling out paperwork on my phone was a pain ( I'm old-school), but…read moreotherwise all went really well. They were not too busy and I got in as soon as my paperwork was filled out. Nurse practitioner was caring and kind. No complaints!

Very low quality care and took over an hour to be seen at an urgent clinic who doesn't seem nearly…read morebusy enough. Take business to a different location

Locally owned and operated - quick in and out but safe from the ER waits! We recommend and have…read moreused several times for quick and convenient non appointment care. Located in the old Tops Shies building.

Unfortunately I downloaded Yelp only to leave this review…read more I visited this location looking for relief from something I believe to be a sinus infection. The doctor did no exam, said that I could have flu, Covid, or strep but then said they would not test me for any of them. The doctor literally knocked on the desk and said "hopefully you don't have that". I will never be back.

Went in two separate times during the weekday and each time there was only one patient before me…read more Filled out paperwork, was seen by a nurse practitioner ( female the first time male the second time), had an extensive thorough exam, given a prescription and paid; I was out the door in 20 - 30 mins. I'm a retired nurse and I can be a very assertive/aggressive patient if I believe that things aren't being done right. I felt at ease seeing that I was being taken care of by competent and professional staff. I was really impressed that they actually looked at my history and notes from my previous visit. They addressed all my questions and concerns; I was very pleased with my overall experience.

I took my Girlfriend there on a Sunday for severe back pain , paid the Hundred bucks they said is…read moreall it would cost if paid up front ( later billed my Girlfriend for about 30 bucks more ) , and never saw a Dr. A Nurse came in and Diagnosed her, treated and released her. Seems like a lot of money for not even seeing a Doctor, and then Billing after they said we were paid in full. Angry ,Disappointed, and her issue remains. Chad

I have a history of bowel obstructions and have been to the emergency room 5 times in the last 7…read moreyears. This was my first time at Mercy and it was by far the best experience. I was welcomed and seen promptly. I came in on a Saturday afternoon. I saw the doctor within half an hour. I had to do a two hour contrast CT scan so I had to be there on the longer end but they made sure my family had snacks and drinks and I had plenty of warm blankets. I was very happy with everyone I was in contact with.

Excellent staff. Waiting room was a very clean, nice, calm environment -- not overcrowded. Very…read moreimpressed with the nurses and doctors.

May need to update your false or "just walk in" phrase. My sick child and I "walked in" before 6pm…read moreway before closing time. I came here after going to Medexpress down the road sadly they are now closed and got bought out by Mercy. On their door it directed us to go to Mercy. We approached 3 unfriendly staff members who quickly tried to get rid of us by saying they had no appointments available and they would be able to get my daughter in the following day at the Springdale office which is an additional 25 mins further away from home. The lobby had maybe 2 people waiting. I would understand if they were bombarded but that was not the case. There were more staff members sitting around than patients waiting. Needless to say I was turned away and my child was not seen.

I came into their clinic on Sunday, 1/26. I was prescribed antiobiotics and they sent it to Harps,…read morewhich turned out to be closed. I immediately called to get it transferred to a pharmacy that was open, as I needed the antiobiotics for extreme pain I was experiencing and had been for almost a week. Come to find out they never called it into the correct pharmacy. They actually sent it twice to the one that was closed. Monday morning I am calling this urgent care along with both pharmacies where the mix up occurred. I was informed by the pharmacy that had been closed, Harps, that they had gotten my prescription called in but then the provider called to cancel it because it had presumably been "filled somewhere else". It had not. The other pharmacy, CVS, informed me that no one had called them and no information came up under my name. My prescription was now no where to be found. I called back the urgent care office to get it fixed. After almost 24 hours of not getting my prescription, they finally said they would recall it in to Harps pharmacy. After about 20 minutes I called the pharmacy to see if my prescription was in, and it had in fact not even been called in. About an hour later I call the urgent care office again. Still had yet to be called in. I persisted that they do so, but they were "so busy" and could not give me a time that they would be able to get it in. I even had my boyfriend call with similar results; no one had called it in and there was no hint as to when I was going to receive my prescription. I have been in excruciating pain and this antibiotic is the only thing that will help. Over the counter pain relievers like ibuprofen have not helped at all, so I needed something prescribed by a doctor. As of right now I still have not heard back and it still has yet to be called in. You would think that a medical provider would be more apt to fixing their own mistakes and making sure a client gets the medicine they need, but that was not the case here. I was not taken care of or helped at all, and because of their mistake in the first place I was inhibited from getting the medication I needed. I eventually had to call my doctors office at home to get them to send in a prescription for me, which they did so swiftly and promptly. I will never be returning to this urgent care again.

Doctors I have had there were fine, but the two receptionists should have been more welcoming…read more Their faces looked like they were judges or warriors who had a battle field furies. When parents take their children there, especially after a long working day, they must be stressed enough to not feel acceptable seeing two unemotional faces! Do better, girls if you guys want to have your customers! in

it does good work at keeping people healthy. but why on earth would you make patients wait so long?!read more

It's always a great experience and my health focus is a priority. I have had an easy transition…read morefrom my last doctor of 20 years to here.

I just had the best experience I have ever had at a doctor's office! Dr Bracey took his time,…read morelistened to all of my concerns, and did not make me feel rushed. I brought up four issues in one appointment and Dr Bracey dealt with all of them. Compare this experience to a recent visit that I had at a different practice where the provider was an hour late to the appointment, did not resolve my concern, and only let me address one complaint because it was "only a 15 minute appointment." Dr Bracey is amazing and I highly recommend him! A++++

There have been several outstanding experiences. Everytime my family or I have gone, we've recieved…read moreexcellent, professional & compassionate care. This is the only hospital I have utter faith in, in our region. The staff - all of them; doctors, nurses, support staff are beyond compare.

I had a baby December 2024, and they kept submitting the claim incorrect for his portion of the…read morebill. It's been literally back and forth every few months where I'll call, they say they're working on it, and then I'll call back a few months later and nothing happens. Last I spoke to them (Feb 2026), they said they thought they found the issue and would submit the claim again. Today I just got a collection letter for $12,000 from a law firm, and it's for over $4,000 more than the original statement. I call the hospital, and they tell me after 30 minutes on the call, "Oh, you were supposed to backdate his insurance 30 days!" But it's too late, and there's nothing I can do as insurance won't process a claim 2 years later. I'm in tears, and the supervisor was just extremely rude telling me how it's my fault for not being on top of it myself. And that they've repeatedly tried to contact me about it, which isn't true. I've returned every call from the hospital if I knew it was from them.

I'm still dealing with some issues I went to Diana Holte. The PCT was sitting on the step stool…read morerather than the chair. She just looked straight up unprofessional and looked lazy. she just acted like she didn't care. On top of that Diana Holte comes in.. looks bothered and says some health issues are just mysterious and she can't help. Made me feel bad. and the room was messy! The beds paper was all messed up. The PCT saw me look at it and she just didn't bother to change it at least. Never going back

From the owner: Advanced Health and Wellness uses up-to-date guidelines and procedures, providing quality…read morehealthcare to every patient and family member with respect, warmth, and compassion. We have dedicated our lives to healthcare and helping guide patients through the maze of challenges over the years.