I've been on the program at this location for a year - I also got a couple of friends on referral to do it with me - I LOVED the program and lost 55 lbs and have kept it off even while others have gained their "COVID 15" ... as of two weeks ago, this location lost their entire staff - whether it was that they were fired or all decided to quit, I'm not sure? But the new staff isn't very friendly or welcoming and they're extremely disorganized, which is expected, sure, but that's why the company shouldn't allow that much turnover... Especially when the prior staff were so amazing and supportive! I've since canceled my service with this company... at least I tried, but the new staff were difficult to get in touch with and didn't seem to take me seriously - I get the sense that even though I've asked twice for them to cancel my remaining appointments, there's a bill for "no shows" in my future that I'll be fighting. read more

I had lost ALL hope of getting my weight under control until I discovered Medi! The program works!!! I love the service, support and wonderful encouragement and gentle accountability! I'm very near my goal weight and haven't felt this good in years. Ann and her team are AMAZING Thank you for all you've done for me (so far). Im not done yet, but well on my way. read more

First of all, let me tell all of you that the Medi program really works. I used it previously at the Flower Mound location when it first opened and had great success. HOWEVER, about two years ago I signed up with the Plano location and again had some initial success but left the program because they always ran late and had issues with staff not showing up. Fast forward to the present, after deciding that it was time to shed some extra weight, my partner and I contacted Medi Plano in hopes that things have improved. Nope. 1. Trying to set up the initial appointment was a phone and email tag mess, which ended with the girl scheduling (oddly) letting us know she was not longer working there, our attempts to contact the office directly (via phone messages and emails) to confirm the appointment set with the girl who left went unanswered until the morning of when they called to ask why we were not there...no problem, we rescheduled... 2. We arrive for our new 7 am appointment to find that the office staff was short due to no shows and call-ins. A short delay is fine as long as we are at work by 9 to lead our respective staff meetings (which we didn't set up backups for knowing that we scheduled enough time for the 1 1/2 hour new patient appointment). 40 minutes later, we ask if we will be seen soon, but run into apologies and excuses. I make it clear that we cannot stay because at that point we would be late getting to the office and that it is imperative that the office maintain their appointments in a timely manner otherwise (like my previous experience) I cannot start the program at that location...no problem, we reschedule again and are assured that we'll get in on time the next visit since the new patient paperwork is out of the way now. 3. The new patient paperwork. Scary. Format, questions, and information is gathered in an illogical and backwards way putting the consumer in a compromising and risky situation if the office so chooses to be run without ethics or morals. For example, you are asked to sign legal agreements to pay before you have any information on the program, pricing, what to expect and etc. I mentioned to the nice woman at the desk and she asked if I was a lawyer because she hears that comment a lot from people who deal with legal documents. NO, I am not but I do have a lot of experience reviewing legal (regulatory) documents and I frankly, the issues with the documentation are quiet obvious. 4. My next "first" appointment, my partner has a meeting with a city planning committee that came up so she had to cancel. I showed up for the appointment and signed in after a gentleman (who looked really good, the program must be working for him). I ask to use the restroom but was refused because "...the restrooms are for patients to use in order that they sign in. There are patients ahead of you. If you use it before you are called someone would have to walk you to the waiting room again." I wasn't asking to use the restroom as a patient, I was asking to use it as a human being, with a physical need. After clarifying that the restroom restriction was NOT due to a medical process associated with appointments (i.e. urine sampling) which necessitates patients to use it in the order they sign in and only when called, I cancelled my appointment and let them know I won't be back. This program works. It DOES. I recommend it, but cannot recommend this location. It was a very expensive program years ago and based on fairly recent customer reviews there were program changes and a significant price increase implemented making it even more so. As a consumer, I feel that if I am making a commitment to participate in a program like this, show up on time, and etc. the business should make a commitment to service with compassion, courtesy, punctuality, and professionalism. One star for the location, four stars for the program itself which I will place on a separate review for the Flower Mound location. read more

Do not trust them. They gave me a quote for the program and they came back months later saying that my insurance wasn't covering the services and told me I have a big $ balance to pay them. When I signed up they told me they had verified the benefits with my insurance but obviously was not true and now they are trying to over charge me. They are not honest, just looking to get as many $$$ from you as they can. Look for other alternatives. read more

Great place to lose weight! Positive and motivating people guiding you on your journey

In 14 weeks I have lost 50 lbs using the plan they offer. This is the first diet that has ever worked for me. I highly recommend it

I have been on the program for 6 weeks and having great results and have had no issues at all. It's not exactly cheap and I wish they did take my insurance but they have accommodated me with detail billing invoices so I can file with my insurance company . I have recommended them to other friends and also have a friend that has participated in the program with great results and no issues. read more

This place is the worst and a total junk with untrained, unprofessional junk people working there claiming to be lab techs and medical personnels! Their practices are horrendous, dangerous and harmful! I've been here personally few years ago to get Vitamin-B12 therapy and encountered an untrained, unprofessional bitch they called a nurse practitioner to draw my blood to begin with, and that piece of shit did something terribly wrong which resulted in tingling, numbness in that arm that needed actual medical attention and treatment with an actual doctor! When we contacted them on this, they tried to cover their phony asses by having us come over to the clinic on a weekend and tried to offer an lame explanation! I can still sue them as I do have all the email communication with their office manager, director and even with their corporate office! That shitty incident from some years ago has resulted in distress, fear of needles for me which has never ever been resolved until now! Avoid this junk place and save your money! These people are greedy, unprofessional and a bunch of scammers ripping people of their money and health! shame on these pathetic losers! This place is total fraud & garbage! read more

I recently stopped using Medi. I started the program with them In October. Due to the recent changes in policy by either the clinic or the company I have decided to leave. The rates were raised in January without any reasons why. The snacks are no longer offered at the location and only available by placing an online order. The prescription for the appetite depressant will not be called into my pharmacy, only a paper prescription is given even though until a few weeks ago it was always called in. There is now a requirement to use the ketosis strip before being seen which just started as a requirement. (sorry but i don't want to pee on a stick at their clinic once a week). I have had some issues with non friendly staff and the staff I did like had left (which should be a clue when there is turnover). However being treated poorly or spoken to like I am a child is not something I want to pay $100+ a week for. There are several weight loss programs out there and I am more than happy to spend my money elsewhere with someone who will respect and be friendly with their patients/customers. The company (or perhaps just this clinic location) has been making a lot of policy changes to make things easier and more convenient for the clinic/company but not for the customer. So I have decided to move to another weight loss option that will fit what I am looking for and be beneficial to my time and needs. The last thing that proved to me that this was a good decision to part ways was the fact that I cancelled the remaining 3 booked appointments (with plenty of notice) and yet they will not refund the money. You can pay visit to visit but when the rates went up in Jan 2016, they convinced me to do the month to month plan to save money and pay about what I was paying when I started the program. So despite that I won't be using their services any longer they plan to keep a few hundred dollars for the cancelled appointments. Just wanted to share so others were aware of what this business is like. read more

I loved this program but the front desk staff Tracey and some other lady I think her name is Tomeko (the new and horrible office manager-she said) that appeared to be in training were very rude and unprofessional and unfriendly. The Nurse Practitioner Nickole was excellent and made sure I was well informed and she took the time to answer all my questions and explain the program to me in detail. She was so motivational and professional! She is by far the best nurse practitioner this place has had. Please please get some better front desk help those people make me not want to come back! I went back for my second visit and the ride office manager Tomeko was there with another young lady who was in training and no Nickole. Tomeko was still rude to me and other patients checking in as well. I came back to see Nickole (the only reason for me returning) and to my surprise I get another person helping me who didn't even know what she was talking about she said she was new but stated that she was a nurse Practitioner. What the heck is going on how many new staff members so y'all need. This place is going under especially with that rude and unprofessional office manager Tomeko! Needless to say I'm not coming back! read more

How ridiculous of a place. Go in for a consultation, fill out a 10 page questionnaire, then get told your not a proper candidate and then get asked to be charged. It's unreal that a business offer you no service and no respect for time and then bill you for it. Just be cautious of what you get into when stepping into this place. read more

The most important question is does this program work. It DOES for sure! It's not hard. Just follow the program and it works and I highly recommend it. As far as this location - the staff is generally great. Any issues are resolved quickly. Everyone is friendly and most of the time they get you in and out quickly. If you want results - I highly recommend the program. read more

I have lost 21 pounds in 1 month! WOW!!! I have tried so many fad diets and this one actually worked for me and my lifestyle. After having my son a year and a half ago and graduating grad school I packed on the pounds. It was time for a change. The staff at Medi have been so supportive and have been there every step of the way, I have not had any problems with the staff or staffing as stated in other Yelp reviews. I have recommended the program to anyone who asks at my work and to all my friends/family. If you are serious about weightloss, this is the place! read more

I usually don't do reviews but I thought it was important for other consumers. Like many women I'm approaching 60 and for the first time in my adult life I'm overweight. I found this place on line, got the usual sales pitch and signed up back in May. Even tough it's my responsibility to call/reschedule I think it's very interesting that I've not been there ALL summer and no one has attempted to call me. Contrast this to another program I signed up for last summer. They have continued to call me now for over a year. Had I looked closer at mediweight loss I would have never thrown away money. They are closed on Saturdays, closed on Mondays and end early on Fridays. Highly recommend you look elsewhere for help with your weight loss. Sheree Dixon read more

I love the staff at this location. They are supportive and wonderful. They really care about my journey!! The best!!

Amy, Rebecca and Victoria are an awesome team to work with! They keep you accountable to your goals in a supportive and compassionate way. It is great to be able to really figure out what balance of food and exercise is right for you to optimally lose weight with. Lost 30 lbs of fat - not water weight. I have tried other programs and always dreaded weigh in but they are so great to work with I look forward to seeing them each week. read more

This place is amazing! Amy the doc and staff are great and treat you like family. This program really works but make sure you actually follow what Amy says. I have lost 38.6 pounds in 3 month but for one of those months I cheated a lot Haha so don't do that. read more

I started at the Plano location of Medi-Weightloss in April 2017 after being diagnosed with Diabetes Type 2. The staff has been wonderful, not only making sure I feel welcome but being positive when I have a couple of stumbles. So far todate, I have lost over 29 pounds. I am not sure why someone would complain about the staff. They are really helpful. The original person that helped me is no longer there but Dallas has a transient job market. read more

Love this place friendly environment and everyone is very helpful on helping you meet your weightloss goals and staying focused. I recommend them to anyone looking to change their lifestyle. read more

Expensive program. PS1000 rates far higher and far less expensive. Food products very expensive. Have to order them online. Rarely available at the location. Worst product is the oatmeal! Tasted like wallpaper paste! Friendly group and often helpful, but I miss my original counselor who was excellent. After losing half of the weight I was told I would on the program I decided after 60 days I couldn't justify the cost. read more